I will never take my Car anywhere else! Thanks to Patrick Gavin I am absolutely thrilled with my recent visit to Perillo. I took my 2014 Nissan Car in for a crashed door, not only did they replace the door but also detailed the whole car!!!! I had been to the beach about 4 times and my car had sand in all of the deepest creases which I thought would be impossible to clean. Also, my radio screen had been damaged from a car freshener that leaked onto the screen and had crusted on there and then got worse when I was told to remove it with acetone! My Nissan dealer told me that my only hope was to replace the whole radio which would have cost me about $2,000! I don't know how they did it at Perillo but they worked miracles! My radio is like new! Hell! My whole car is like NEW! Also, I drove on a street with fresh tar and I got Tar all over my wheels and side of the car it was horrible. They cleaned that too!!! Spotless! All I went in for was the crashed door and they detailed my whole car! My car is like new!!! No extra charges!!! No hidden fees! Patrick Gavin helped me from the start! He was realistic and honest! He did not make any false promises! He was real with me. I dropped off my car on a Monday and told him I had to go out of town on a road trip on that Friday! He said he would try his best but he didn't promise me anything, just that he would try to have it done by thursday and if not he would get the finishing touches done when I returned. I got a call on thursday morning to pick up my car before 5pm. Thank you David and Chris for staying an extra hour late so I could pick up my car because I couldn't make it until 6pm! You guys are awesome!!! I was so thrilled when I saw my Car! And it was ready in 4 days!! Thats Incredible! Thank you Perillo for doing more than expected! Thank you Patrick Gavin for your Amazing Customer Service! I have already recommended you to friends and family and I will continue to do so! read more

Perillo Service & Collision I want to express my appreciation for the excellent and courteous service I received at Perillo Service & Collision (PS&C). A few days ago I noticed some dents in the hood of my 2016 Honda Civic. My beautiful black/burgundy Civic. I don't know for sure but I believe these dents were cause by a carwash. (Lesson learned) So after looking around on the Internet I came across something called "paint less dent removal." This sounded like just what I needed so I drove to the first shop listed which was PS&C. I received the friendliest greeting from Patrick Gavin the body shop manager. He came out to the street and looked at my car and assured me it could be re paired without repainting the hood. And because he noticed the Vietnam Vet decal on my shirt he gave me a substantial discount. I came back the next day and more friendly people further greeted me. They took my car right in and started working on it. They also drove me to MacDonald's where I had breakfast. They picked me up in two hours when the work was done and you could not tell where the dents had been. The body man who worked on my car is named Tony. He is an artist. The nice people whose names I know: Tony, Jasmine (the young lady that drove me to and from McDonalds) and Patrick Gavin. The people were nice, the work was flawless and the price was reasonable. I can't overstate how satisfied I am with the service I received at PS&C. Generally they sell and service BMW's and if I ever decide to get a BMW I will definitely visit Perillo. If the sales people are as nice as the service people I think I will probably be satisfied. read more

I recently bought a BMW 5 series from Peril BMW. First off, the staff is unbelievably helpful. I never felt at anytime that they were just there to sell me into a car. I've been around many pushy car salesmen who are only in it for their commission. The staff at Perillo took the time to discuss my needs and point me in certain directions because of those needs. I ended up buying a car and as any slightly used vehicle it had some points for improvement. Then I met Aman in the Collision Center. What a great guy. He discussed with me some things they can do to protect my vehicle for years to come and keep it looking great. Demonstrated the up front cost vs. future repair costs and all the benefits. At no time was he pushy or trying to sell me anything I didn't need. I also had some custom work done that I wanted, and they did that as well. I picked up the car today and WOW! what a great job they did. Aman was a huge help and provided amazing customer service. He personally watched over my vehicle as the work was being done. Who Does That?!! With many options to have vehicles worked on, repaired, etc. I will only chose Perillo Collision Center and Aman for the remainder of my car driving life. Truly the best customer service I've experienced FROM ANY BUSINESS IN ANY INDUSTRY. Much appreciated and Perillo and Aman now have a customer for life. Thank you all read more

I took my BRAND NEW Honda Fit there after it had collided with a reinforced concrete barrier pole at the Trader Joe parking lot. Within an hour of sending an email about scheduling a repair estimate, I received a call from Aman. He scheduled me for an appointment for 10am the next day. From the moment I arrived a the collision center, I was treated royally. I was a wreck, my first ever accident. Aman looked over the exterior and told me that the damage was not suitable for the "paintless dent removal" about which I had enquired. We then sat at a table, where he took down all the information about the car and entered all into his laptop. As I spoke on my cell phone with my insurance company, he was able to enter the claim info right into his computer. He explained in detail what would have to be done to the car, the approximate timeframe and how they would deal with the insurance company. I was advised to leave the car, since they might have been damage that was not visible, that a complete inspection would be done, and they would order the new parts as needed. Aman kept me updating me at every step of the repair and insurance claim When I picked up my car, it was in showroom condition. All repairs perfectly done, car completely clean and detailed. Thank you Aman, for making this painful process and pain-free as possible. read more

I got a detail on my car here....and to be COMPLETELY fair and impartial, it's important to mention that the first time I came, I was not completely satisfied but I have to leave and pick up my son. I DID, however, let them know and IMMEDIATELY got an email AND call back so they could fix the situation. I own a business myself, and they should PHENOMENAL customer service. PHENOMENAL. BOTH times I came in actually. They wanted to not only make my car PERFECT, as I wanted it, but they really wanted me as a customer - and I APPRECIATE THAT! When I brought my car in they asked if there was anything special they wanted to pay extra close attention to - again - I SUPER APPRECIATE THIS! I was able to tell them that there were a lot of moving seats in my Volvo xc90, and I wanted to make sure UNDER each seat was taken care of (I have kids!!). And it was all done PERFECTLY. Not only did I get my car back IMMACULATELY, but two hours early! I got a CALL and email saying my car was ready. I am in meetings a lot - so I appreciated this! The center is GORGEOUS btw. What's critical here - at least to me - IS the customer service. They WANT you to leave happy - they don't care about ANYTHING else. Take advantage of this - they have a great group of guys working here - it's a pleasure to know you will be taken care of!!!!!! read more

Henry Miller's customer service is the reason I give this establishment 5 instead of 4 stars. He made the difference, and it's an example of how demeanor, consistency and professionalism can make a huge impact even when results might (just barely!) miss the mark. So I got a Groupon for detailing...thanks to a suggestion by Mr. Miller which was fabulous. For the price, AND considering my young kids have been gooing and grinding shoes and food into the back seats and seatbelts for years, the detailing job inside was a B+. Outside ? The car looked astounding. A full week later it still looks amazing. Like I could eat off of it. I think even my yellowing headlamp covers were cleaned. Bravo, A+, and again this was a Groupon deal detailing AND ... Henry got a ripped pocket in my back seat stitched up for a RIGHT price, as well as got me a fair estimate to return and get some light sideswipe bump/paint damage repaired. I was really impressed with this place's cleanliness, well lit and organized space, it is well staffed when you arrive, and it's clear attention to details about ensuring a positive customer experience is a management priority here. A rare gem. What a relief. read more

I was in the St. Louis area this past weekend and must've had a rock chip in my windshield at some point of my drive down there. I woke up Saturday to my windshield cracked almost all the way across. I called my insurance company on Saturday to report the claim and they connected me with a glass company in Chicago. Monday morning still no return phone call from that company. I then called Pat Gavin at Perillo Collision, gave him the VIN to my Jeep Cherokee and not even 15 minutes later he had someone driving over an hour, each way, to get the actual Jeep windshield (not some cheap aftermarket). I told him my situation that I was leaving Wednesday morning for another road trip and I didn't feel safe with such a large crack. Pat called me when they had the windshield and I was at Perillo Collision Tuesday morning having them install my new windshield. Btw, this is a JEEP CHEROKEE!! Not a high end vehicle. Pat and all the guys came through to help me out in extraordinary quick fashion. They are the absolute best!!!! And they don't care what vehicle you need repaired!! read more

I rarely comment but when I came across this place it was truly an outstanding experience and was blown away by how great an experience it was. Frank and his father go out of their way to help you and make your car look like nothing ever happened. I had a fender bender driving my friends car which ofcourse is not ideal, these fellas and their awesome crew quoted me well below what their competitors were asking and delivered with a perfect finish and the car looks like brand new. They have a perfect set up and when you walk in you feel like your hanging out with friends. I would recommend this place in a heartbeat and I have already started referring people there because it is truly second to none. Honestly folks, I would not even bother checking any other garage. This place is the real deal and removed the pain of having to deal with any car issues. Obviously I wouldn't wish any car issues on anyone but life happens and this is the place to get it taken care of. -Simon read more

PERILLO COLLISION CENTER IS SIMPLY THE BEST! Recently I took my car for detaling, some dings that i had on the door needed to be fixed and also I had some work done on the hood ( i took it to three other places before I take it to Perillo Collision Center) and PAT and his CREW did an AMAZING job.. I can say that my car looked as the first time when I purchased it.. I really liked how everything went so smooth, from the moment when i dropped off the car till the moment i picked it up. Keep up the good work PERILLO COLLISION CENTER! !! I Highly recommend it to anyone who needs any work done to their vehicle or just a detailing. PAT will take care of your car and will make you feel like a ROCKSTAR!!! :) THANK YOU JOE PERILLO, for the Amazing Signature Full Auto Detail special that you gave to all your friends and you were right, I'M VERY HAPPY I brought my car to Perillo Collision Center... read more

My third time bringing my BMW truck here. I dropped my car off a few days ago and had a really pleasant experience. Looks like they've hired a few new people that really care about this place. I'm really glad because I don't want to take my car anywhere else especially since this is the only BMW body shop in the area. Sargon was very helpful and seriously the best customer service I've ever had. I was kind of surprised actually. He was very genuine and extremely knowledgable about the work and parts needed. He came across as very honest and I was thrilled to be back. Whoever hired this guy, great call! I'll stick with BMW if this continues. Just an FYI- to all the bad reviews below, I feel your pain because I had a few bad experiences myself but I'm not one to publicize bad experience. Give this place another shot. Looks like they're getting pretty organized. read more

My car was sideswiped, mostly scratched along one side with a minor dent or two. I took it to Perillo Collision Center and: -They had the vehicle for over 4 weeks -I received a call on the third week and they told me I need a new battery. I paid for it. -I received another call on the third week telling me the side mirror isn't working. Insurance paid for it. -After expressing my frustration, I picked up the car after 4 weeks and neither side mirrors were working, Nor was the horn. I had to fix the horn myself; and pay for the other side mirror. I have given Perillo service ALL of my business for the past 13 years. I have given Perillo Collision Center 3 visits over the past two years and my insurance company has probably paid out seven or eight thousand dollars to them. And after this visit, both will get NONE of my business. read more

I recently took my car to Perillo BMW for some body work. Knowing that I'd have to pay for a rental car while my car was in the shop, the service person who was helping me, Oleh Tyndyk, checked to see if my car had any recalls. It did. Because there was an outstanding recall, Oleh said he'd have the recall item fixed at the same time as the body work, and because of the recall work, he'd be able to give me a loaner. He arranged for me to drive a brand new 2017 X3 while my car was in the shop and it didn't cost me a cent. Oleh also finished work on my car a day earlier than promised. I've been taking my car to Perillo for the past four years and Oleh's the most helpful service person I've dealt with. If you need body work on your car, I highly recommend you talk to Oleh! read more

Perillo Collision & Service is the only shop that I have used since moving to Chicago a year and a half ago. I first found Perillo's back in March 2017 when I'd purchased tires from Tire Rack and need to find a place to mount my new tires. The shop was less than a mile from my apartment and willing to receive my shipped tires as well as mount them. From my first interaction with the staff they were warm, welcoming and attentive; they do top notch work at reasonable prices. Since then I have gone to the shop about 4 other times for services ranging from rim replacement and auto body work, to regular scheduled maintenance on my Mercedes CLA. I would highly recommend this shop to anyone looking for great customer service, excellent workmanship at reasonable prices. read more

My vehicle was detailed (interior and exterior) after completion of maintenance. The swirl marks from car wash towel drying disappeared. The shine is impeccable!! The leather interior has been conditioned and is immaculately clean. The finishing product of my vehicle looks absolutely brand new. After inquiring how to keep my car looking at its very best look. It was recommended to have my vehicle detailed twice a year, before winter and after winter to maintain and enhance the beauty newness of the car. Perillo Collision Center did an AWESOME job and only provides outstanding results without short cuts. Compared to other auto detail shops, Perillo is affordable and you will definitely be pleased with the auto detailing results. Stella L read more

My Saab needed a new front bumper. Hard to find since Saab went out of business. But Patrick and Frank, two nicest and helpful guys I've ever met in the service (any service) business. In two days they had a bumper here from somewhere in Connecticut... and a day after that my car was ready. UNBELIEVABLE! And whatever else they did to it, I don't know...but when I picked it up, I didn't recognize it. It looks like it came right from a beautiful Perillo showroom. I'm amazed...and SOOOO HAPPY. I'm going to bump into something just to have an excuse to go back to that really wonderful, wonderful service. Not to mention the service center on Green Street. Like a Hollywood set. Thank you, Perillo. Walter Jacobson read more

I wanted to thank Patrick Gavin and the pros at Perillo Service and Collision Center for an amazing experience! I wanted to freshen up my 1993 Mustang 5.0 convertible with a detail and some TLC for the summer. I figured if these guys could handle BMW's, Bentleys, and a Rolls Royce, why not my 5.0?! Mr. Gavin put me at ease and treated me and my vehicle as if we were on the same level as a Roll Royce customer! The finished product was nothing short of STUNNING! The employees of Perillo could only be described as craftsman. They were super enthusiastic about working to make this Mustang beautiful and boy, did they ever deliver! Thanks again for an amazing experience! Frank, Berwyn, IL read more

The gentleman of Perillo are beyond amazing (emphasis on gentleman). They provide excellent customer service and go above and beyond to ensure that the customer's needs are met. My car had been involved in an accident. Not only did they repair the car but they detailed the car and made sure the the rental car company picked me up to take me to their company to select a loaner car. Unfortunately, a few weeks later, my daughter was involved in an accident however without hesitation, I chose Perillo for my car repair needs. I was still greeted with excellent customer service. I am horrible with names but I would like to shout out to Patrick!!! All of these guys are wonderful and appreciated. read more

Recently I had my car for an extended mechanical "service" at Perillo's service center on Clark. It was complicated, but Darin was ultimately able to diagnose the issues. Although I was given a spiffy little loaner, when I went to pick up my car I was overwhelmed with how GORGEOUS it looked! Darin sent it to the Collision shop for a major detailing. Patrick and his crew did an outstanding job, inside and out, to deliver what appeared to me, a brand new car! Once again, I was blown away with the great customer service that the entire organization strives to deliver, AND the pros who detailed my car. Thanks Patrick for the stellar job! Your life long customer, Jill read more

Had to bring my car in for service the week of 9/3. The scheduling process was flawless, and the care and attention from the staff were top notch and they ensured my transportation was taken care of. Specificaly, Pat Gavin went above and beyond to ensure the right things were fixed and we would have a safe car for the winter months. He and the team were also transparent in what needed to get fixed and why. Timeliness was second to none, and the car was cleaned very nicely. Very cool, very nice and first class all around. To me this is the template for the service every industry should aspire too. If I need to get my car fixed, I'll be coming here! read more