The very rude lady who answered the phone refused to answer my question she continually interrupted…read moreme and was extremely unkind. I'm not one to call people names, although it's difficult not to. Let's just say she does NOT belong in the customer care industry. Shame on her for treating a person who is in a lot of pain like that.

From the owner: Any pain doctor at The Institute of Pain Management understands the level of discomfort associated…read morewith any form of pain. From general pain to visceral pain of the internal organs, we have a diagnosis, method, and treatment plan for your unique situation. We are committed to relieving the tension in those strained muscles and the throbbing, gnawing pain in your bones. For more information on how a pain doctor at The Institute of Pain Management can help you, visit our website. Severe pain can interfere with your daily life and keep you from the things you love doing. Don't suffer through pain any longer. The pain doctors at The Institute of Pain Management in Midland, TX are here to help you treat your problems and get you back to your life.Meeting with a pain doctor can be one of the best things you ever do for your health. Chronic pain can really stop you from doing all of the things you enjoy. The pain doctors at The Institute of Pain Management will work with you to come up with

Every time I need to contact the office it takes multiple calls before you finally talk to someone…read more I don't even know if the Doctor knows what a bad impression that makes on his office and his brand. As medicine becomes more detached so does the customer service. Please have a lot of patience because the Doctor is really nice. Additional note, I have now tried 3 days in-a-row trying to get an appointment or at least speak to a nurse but have not received any call backs! I might just have to find another doctor! These people don't care about their patients!

I would not recommend the Midland Spine Institue at all !!!!! I was referred to Dr Jeremy Jones by…read moremy neurosurgeon to see if steroid injections would help with my severe back pain. Well on the first visit, he contradicted what my neurosurgeon diagnosed me with (first reflag) then wanted to do a procedure I did not really want to do. The procedure did not work so he decided he would try a steroid injection in my L4L5 space. He or anybody at the appt or in the actual day of the injection never once explained what was going to happen or any side effects or risks with the injection. After the injection I was rushed (I felt) out of the office - only watched or monitored me for like 10 mins even though I told them I felt very dizzy and nauseous. A week after the injection, I started to feel extremely dizzy lightheaded nauseous and have a huge headache so I tried to call Midland to no avail then tried to call Lubbock and the receptionist told me they could not help me and that I should go to an urgent care center. I could not believe that they treated me this way after I explained what was going on and that I wanted to talk to the doctor or a nurse to find out if this was normal. BTW I was told Dr Jones NEVER calls his patients ... if you have a question or concern you have to make an Appt to see him. RIDICULOUS!!!! Please do not go to the place .... RUN RUN as fast as you can away from them !!!!!!!

I'm 80 yo pretty much bed-bound who had the "provider" service, meaning light housekeeping, help…read morewith showering/bathing, help with meal prep. for about 8 months, during that time I probably had about 9-10 ladies. nearly all would frequently not show up nor call to let me know. Sometimes 2 or 2 and half weeks would go by with no one showing up. at least 2 of these ladies stole from me, the last one I had stole a wall-art piece (that was temporarily out of usual place due to some remodeling in bathroom), 3 pair of scissors and no telling what else I have yet to notice. I had to cancel service as reporting previous theft did not result in any action, so I didn't bother to report the last. Before I restart service with any other agency, I will had to set up cameras and I suggest you do that at start.

very disappointed with the service the case manager in our case very iresponsable the providers are…read moreno shows and the case manager cant even notify the client very rude and gladly we have the best insurance case worker that knows how to find other p roviding companys they gave us the run around for a whole momth and then never showing up SO I WILL NOT RECOMMEND THIS AGENCY THERE NOT COMPADABLE WITH THE SERVICE AMD ARE EXTREMLY RUDE

Texted to schedule. She gave me a time to come in on the day I wanted and asked if I knew where her…read moreoffice was. Responded back asking for the address and then never heard back. I scheduled with another therapist and texted never mind so she might pick up the fact that she never got back to me. Never even received a text or call apologizing for the mix up. No therapist is that busy. I was completely professional and non-demanding in my communication with her.

Huge Scam. $300 for a visit. "I need to get medical records". Wait 3 weeks. No records. Call back…read more Wait 3 more weeks. No records. Call back. "The records we received aren't all that clear. We can't help you". What? So I am out $300 for nothing? "Yes". Giant con. I agree with the reviewer from earlier this year, "the lack of communication is unacceptable" is a good way to put it. This place is like a pill mill, but with no pills. And why are 25 reviews hidden on here? Because they're fake reviews. Don't waste your time and your money.

I've had it with this place. I've given them multiple chances, overlooking things that would annoy…read moreanyone, but I can't anymore. The lack of communication is unacceptable--emails, phone calls, even messages through the pharmacy go unanswered. They repeatedly require me to come in for the same updates, charging $200 each time. Each visit involves long wait times, understaffed teams, and unprofessional behavior from the staff, including the doctor. Their judgmental attitudes and expressions make it clear they're not interested in making patients feel understood. Instead, they make you feel judged and looked down upon, which is the last thing anyone needs in a medical setting. After countless attempts to reach out, I finally heard back, only to be told they wouldn't refill my prescription without another $200 visit. This is for a medication that costs less than $20 for a 3-month supply--but when you factor in the cost of these unnecessary visits, it quickly adds up. Now, I'm left to suffer through withdrawals due to their delays because I refuse to pay them another penny. This place is clearly more interested in money than in patient care. It's baffling how they have such high ratings. Fool me once, fool me twice--never again.

Midland Physical Therapy is hands-down the very best in West Texas. The staff is very knowledgeable…read moreand friendly. They helped me when no one else could...and did it incredibly fast and with so much compassion! The dry needling and laser therapy that they use was life changing for me! I have maintained my good health and completely eliminated my back and neck pain by continuing the exercises that they taught me. If I ever have problems, I will get to them before I have a medical procedure or spend a lot of time and money jumping from doctor to doctor.

Tried calling to make an appt and after being on hold for several minutes and being transferred…read morearound, I was told I need a physicians referral to talk to anyone or to make an appt even though right on their website it says, "no referral, no problem." "We can see patients without a physicians referral." They didn't even bother to ask me any questions.. Waste of time.

I had a reverse shoulder replacement done at Midland Memorial Hospital by Dr. Dickens and I found…read morethis hospital patient care and treatment excellent. The night nurse was very accommodating and the room I had was private. Everyone was especially nice and my surgery went as planned and I am now a few months out.

Don't bother trying to call there the people who answer are extremely rude! They act like you're…read moreputting them out asking them to do their job!

I love being cared for by Jubel Reed. He is caring and gets to know his patients. He, Heather, and…read morethe team cared tenderly for my elderly mother. Now they are caring for me in my senior years. This group treat the white body. I don't know what our family would do without them. You can't go wrong putting your health in the hands of Jubel Reed.