My husband and I decided it was time to purchase a new car. We looked at several car options. We settled on a Kia Sorento. We requested information. Several dealerships contacted us. As we like to work with those that contact us first, we decided to make the plung. 1. All Star Kia in San Bernardino, called first. I spoke to Linda in the financing department. She assured me she would be able to help and supply the car we wanted. She asked for what exactly we were looking for. I shared with her and she said "let me look at my inventory list". She said she had the exact car we were looking for. She asked if she could get us pre-aprroved so when we came in, it would go much quicker. We set up an appointment for Saturday morning. Upon arriving, we found out she doesn't work on the weekends. They passed us to a salesperson, which I was not comfortable with, but we looked. We explained what we wanted. He said let me check. Came back and told us they didn't have that car in that color. I asked if they had that color at another dealer. He said he would check. He came back and told us that NO dealer had that car in that color in Southern California. (I knew that was a lie) 2. I contacted the second dealer that was on our list. I spoke to Larry (the sales manager). I explained my situation. He laughed and said, that car is popular, we have the exact car your asking for and as of this morning, we had a couple test drive it. He told me he would call me back in 5 minutes to make sure there was no negotiations on that vehicle and to also see what else was available in the color we wanted. He called me back stating the following, "I have the car you want, the color you want, I even touched the car with my own hand. I took a picture and can send it to you". I laughed and asked to make an appointment to come look at it. He said come down today and we will take good care of you. 3. Upon arriving, we were greeted with a very friendly sales person. She told Larry we were there. He came out with Jeremy, the internet manager, and talked to us for a few minutes. Jeremy showed me the car I wanted. They had 7 cars in the color I wanted, not all of them exactly what i wanted, but they had 7. We laughed and said I guess Perris isn't in Southern California. We test drove the car, he talked to us about many options. I was at peace with what ever was going to happen. Jeremy was beyond professional and kind. He was just a great person. Not your pushy rude sales person. 4. We went into his office and we talked about many options, financing, just took the time to hear what we were wanting. He said he would run the numbers based on what we said our credit scores were (since we were pre-approved at the other dealer and she gave us the scores). He came back and we made some changes and decisions. He said ok are we ready to run the credit check and move forward to see what better price we can give you. We said "yes". 5. Jeremy came in and gave us a new price lower than before, but wanted to see what better deal he could get us (on the car we wanted, not a different car). 6. While talking with Jeremy, our daughter called us as they were out looking for a truck for them. Jeremy heard my conversation and asked if he could ask what they were looking for. I shared with him and he said bring them down here, I will beat and get them a great deal as well. 7. Jeremy went back to Larry and Larry said he had better news for us then what we expected. He came in with a better price, lower payment, 1.9% interest and we were happy with the numbers. 8. As we were signing papers and waiting, our daughter and son-in-law came and Jeremy took them off to begin helping them. Jeremy continued to check in on us and was keeping us up to date on what he was doing for our kids. 9. We signed papers, they signed papers and we purchased what we wanted. 10. NEVER GO TO ALL STAR KIA SAN BERNARDINO !!! At the end of the day, we drove off with a new 2015 Kia Sorento, and our son-in-law drove off with his new truck. Could not be happier. I would HIGHLY recommend this dealer. We have never purchased a new car with such wonderful experience and professionalism. When I am looking to buy another new car, I will call Jeremy first!!!! Thank you Jeremy, Larry and Perris Valley Kia. You all were great. I will be recommending you to all I know are looking to purchase a car. Signed, John & Christy read more

Visited Perris Valley Kia, after first going to ALLSTAR in San Bernadino where I was first approached by a "Manager" Jose. After speaking to Jose without my husband present, I proceeded to pick out a 2015 Pearl White Kia Optima and chose the EX model. I then brought my husband back to the lot to purchase the car and my husband decided he wanted the 2015 Kia Optima SX and proceeded to purchase the car and agreed to the payment amount and while in finance, the payment amount changed before adding the warranty and gap insurance and we questioned it and they couldn't explain why, just that it is what it is and since we were misinformed, we requested them to throw in the warranty and gap since we were clearly LIED to and the only response we received was " I was told to give you back you registration if you didn't want to buy the car"!!!!!!!! They allowed us to walk out of the dealership and as I was walking out, we informed them we'd just go to another Kia dealer and purchase what we wanted and they still didn't stop us... GUESS THEY ARE TO BIG TO CARE! We then went to Perris Valley Kia where we were approached by a salesmen, but the difference was he wanted to sell us a car, especially after we told him about our experience at AllStar! He went and spoke to his Manager Shawn Orr which in turn stated, "I will get you in the car you want, just give me the chance" Honestly, that's all we needed to know was that someone cared about our request and was determined to sell us the car, even though we knew our credit was outstanding and we'd have no problem. From that point, our salesmen brought up two cars that we wanted and they were both cheaper on the bottom sticker price than the car we attempted to purchase from AllStar. Well guess what, Shawn Orr not only put us in a 2015 Pearl White Kia Optima, he put us in a step up from what AllStar had to offer!!!!! We were never lied to by Perris Valley and they informed us of the payment amount before we signed the papers. Our daugher had already purchased 2 cars from this dealership and we only went to AllStar because they honored the True Car price, but honestly that meant nothing on the bottom line experience we had with them.... WE WOULD RECOMMEND PERRIS VALLEY KIA OVER AllStar anyday.... BETTER CUSTOMER SERVICE AND THEY CARE ABOUT THE CONSUMER FROM START TO FINISH! read more

THE BEST SERVICE! I recently took my vehicle into Perris Valley Kia to get service as I had my service engine light come on without knowing what the problem could be. (Let it be known I am absolutely not the type of person to go on my own to get my car serviced as I feel I'd get led on to purchase things I don't need. I always go with my fiancé, no questions asked. This day I had no choice but to go on my own and was not looking forward to it.) Well, as I arrived I was welcomed by Eddie. He was extremely helpful and made me aware of the diagnostic process and if there was anything I may need or had any questions, to simply let him know. I went into the waiting area and before I knew it the service manager, Jessy, came out and greeted me. He then went on to let me know that my car was being looked at and that as soon as he knew what it was he would be right out to advise me. I really appreciated it that even the manager had come out himself to greet his customer and make them feel welcome and in good hands. Throughout the process, I was asked if I needed anything, to help myself with water or snacks provided, and overall I simply felt comfortable. It felt more like a friend and family environment as oppose to business and client. I have never felt so at ease and trusting in any car service I have experienced. My car was fixed in a timely, professional, and excellent manner. They even went the extra mile in leaving it spotless! I just truly want to say thank you to Jessy and Eddie for being such humble and genuinely nice people in providing true customer service. You guys rock! read more

First of all let me start by saying I'm 61 years old and I've bought a lot of cars in my lifetime and dealt with a lot of sales people, but never, have I had such a pleasant experience as I did dealing with Joseph Avalos at Paris Valley Kia . He was so kind, respectful, and sincerely concerned that I got the best deal he could possibly give me that suited my budget . All of this without ever a moment of tension, stress or suspicion. Just can't say enough about the crew there at Paris Valley Kia . I searched for my vehicle on the Internet first then called Joseph, who is the Internet department head and told him what I wanted over the phone and how much I was willing to spend. He listened, asked if I could give him a few minutes to work some numbers and he would call back, and guess what he actually returned my call within about 20 minutes ! I liked what I heard but they were getting ready to close in about 45 minutes from the time I spoke to him, he told me not to worry about it they would stay open until we got through with our deal (what! Customer first?) unheard of these days. Anyway, so now I'm driving a brand-new 2017 Kia Sorrento and couldn't be happier with both the deal and the vehicle, my praises to Paris Valley Kia and especially to Joseph Avalos thank you sir! I will be sending my family and friends there very shortly . read more

I wanted to share my recent experience with Perris Valley Kia, where I recently became the proud owner of a 2023 Kia K5 - my second Kia acquisition. The level of customer service and assistance extended to me by the remarkable staff truly exceeded all expectations.   I am deeply grateful to Jesse Ochoa, Michael Campoverde, and Joe Avalos for their exceptional dedication. Not only did they go the extra mile to help me find the perfect car within my desired timeframe, but they also ensured complete transparency throughout the process. The financial aspects seamlessly aligned with what I had been informed of over the phone, a testament to their professionalism.   I am equally appreciative of the service rendered to my Kia Optima. My heartfelt gratitude extends to Carlos Alvarez, whose commitment and expertise in the service department left a lasting impression. His attention to detail and unwavering dedication to ensuring a seamless experience are truly commendable.   I would like to express my sincere thanks to the entire team at Perris Valley Kia for their outstanding efforts. It's because of individuals like Jesse, Michael, Joe, and Carlos that the dealership has earned my trust and loyalty. Your exceptional service has not gone unnoticed, and I am genuinely thankful for all that you have done. read more

I had such a wonderful experience with Perris Valley Kia. First I had gone to their web site and answered several questions about a car I was interested in. Next morning James called me and asked very politely if I was still interested in a new Kia Soul. We spoke and I went to the dealership.I was very impressed with all the staff at Perris Valley Kia. We went directly to where all the Souls were parked, I was given a brief description on each model and their accessories. We determined together what I wanted and what car fit my needs. I'm handicapped and in a wheelchair. Adam was able to find the exact car I wanted. He was very attentive to my needs and how we were able to put my chair into the car. Financing was easy and no hassles. As soon as we were in the middle of getting all paperwork filled,I saw that they took the car to get it detailed. By the time we were finished with all the finances and everything signed...the car was ready. Wash/wax clean, carpets installed and a full tank of gas. I haven't bought a car since 1995 and this was by far the easiest, most professional, and a wonderful experience I have ever had. Thank you PVK (James and Adam) for helping me with my new car. I will be bringing my car here for all it's maintenance needs also. read more

We have never done a Yelp review, but we had such a great experience here that we needed to let others know how great this dealership is! We were looking for an Optima Hybrid and while we live in the San Fernando Valley, we found ourselves on the phone with DANNY. From our first conversation with him, we could tell he was a straight shooter and an overall good guy. Our phone conversations with the Kia dealerships that were more local to us did not go well. So, we made the 90+ mile drive to Perris and so glad we did. We ended up getting a very fair deal on a 2017 Optima and had OUR BEST CAR BUYING EXPERIENCE EVER! Everyone we dealt with was so nice. The receptionist was great, DANNY was great, DOMINIC was great, ARTURO was great and SEAN was great. We really can't say enough to great things about this dealership. We wish we could appear on a commercial for them. We will definitely send all of our friends and family and anyone else that will listen to us to this dealership. read more

After a far from enjoyable experience purchasing a car from a Hyundai dealership in the past, my husband and I were less than thrilled to go car shopping again. We were beyond impressed with Mike and his teams kindness, patience (our two children were also with us - 4 and 1 yrs old), and guidance in helping us to find the right vehicle for our family. They did not embody the typical salesman mentality of being pushy and overbearing. It was a rainy day and they brought vehicles to us under a covered area so we could take our time to preview them without getting wet. Adam was very knowledgeable on all aspects of the vehicles we looked at and very easy to talk to. An added bonus was a kids play area and fresh popcorn for the kids (and adults too) while we completed our purchase. We are very happy with our new car! We would definitely come back to this dealership for any future car purchases and cannot recommend it enough to others so they can find the right vehicle for themselves. read more

I took my car to Perris Valley Kia on 06/28/22 and today is 07/28/22 which will now be a month now. Ever, since I drop off my son's car I have nothing but problems. First it was Rosie's bad attitude and Eddie the service manager not getting the car fixed. My son's need his car and this is being poorly handle. I haven't talk to Eddie since Tuesday 25, 2022. Nobody has called me and I have to keep calling for answers. Perris Valley Kia is the worst service that have had with Kia. I have been a valued customer for 20 years and I am being poorly treated. Why is the car being kept for a month ? Eddie is more concern with me taking down my reviews then helping me . While, I just going to find the answer that I need from a higher source since Eddie the service manager doesn't want to give me the answer I need . This is differently the worst service I have ever experience with Kia. Again, I have been with Kia for 20 years and now I am thinking about traded all my kia cars to Toyota. read more

I took my car to Perris Valley Kia on 06/28/22 and today is 07/28/22 which will now be a month now. Ever, since I drop off my son's car I have nothing but problems. First it was Rosie's bad attitude and Eddie the service manager not getting the car fixed. My son's need his car and this is being poorly handle. I haven't talk to Eddie since Tuesday 25, 2022. Nobody has called me and I have to keep calling for answers. Perris Valley Kia is the worst service that have had with Kia. I have been a valued customer for 20 years and I am being poorly treated. Why is the car being kept for a month ? Eddie is more concern with me taking down my reviews then helping me . While, I just going to find the answer that I need from a higher source since Eddie the service manager doesn't want to give me the answer I need . This is differently the worst service I have ever experience with Kia. Again, I have been with Kia for 20 years and now I am thinking about traded all my kia cars to Toyota. read more

I took my car to Perris Valley Kia on 06/28/22 and today is 07/28/22 which will now be a month now. Ever, since I drop off my son's car I have nothing but problems. First it was Rosie's bad attitude and Eddie the service manager not getting the car fixed. My son's need his car and this is being poorly handle. I haven't talk to Eddie since Tuesday 25, 2022. Nobody has called me and I have to keep calling for answers. Perris Valley Kia is the worst service that have had with Kia. I have been a valued customer for 20 years and I am being poorly treated. Why is the car being kept for a month ? Eddie is more concern with me taking down my reviews then helping me . While, I just going to find the answer that I need from a higher source since Eddie the service manager doesn't want to give me the answer I need . This is differently the worst service I have ever experience with Kia. Again, I have been with Kia for 20 years and now I am thinking about traded all my kia cars to Toyota. read more

I took my car to Perris Valley Kia on 06/28/22 and today is 07/28/22 which will now be a month now. Ever, since I drop off my son's car I have nothing but problems. First it was Rosie's bad attitude and Eddie the service manager not getting the car fixed. My son's need his car and this is being poorly handle. I haven't talk to Eddie since Tuesday 25, 2022. Nobody has called me and I have to keep calling for answers. Perris Valley Kia is the worst service that have had with Kia. I have been a valued customer for 20 years and I am being poorly treated. Why is the car being kept for a month ? Eddie is more concern with me taking down my reviews then helping me . While, I just going to find the answer that I need from a higher source since Eddie the service manager doesn't want to give me the answer I need . This is differently the worst service I have ever experience with Kia. Again, I have been with Kia for 20 years and now I am thinking about traded all my kia cars to Toyota. read more

I took my car to Perris Valley Kia on 06/28/22 and today is 07/28/22 which will now be a month now. Ever, since I drop off my son's car I have nothing but problems. First it was Rosie's bad attitude and Eddie the service manager not getting the car fixed. My son's need his car and this is being poorly handle. I haven't talk to Eddie since Tuesday 25, 2022. Nobody has called me and I have to keep calling for answers. Perris Valley Kia is the worst service that have had with Kia. I have been a valued customer for 20 years and I am being poorly treated. Why is the car being kept for a month ? Eddie is more concern with me taking down my reviews then helping me . While, I just going to find the answer that I need from a higher source since Eddie the service manager doesn't want to give me the answer I need . This is differently the worst service I have ever experience with Kia. Again, I have been with Kia for 20 years and now I am thinking about traded all my kia cars to Toyota. read more

Carlos Alvarez at PERRIS VALLEY KIA I am grateful to that young man. I called All Star Kia who told me I was two weeks out for them to check if it was a recall issue when my car just died on me. After I mention what should I do I have to drive to work daily and is there anything sooner. After I kept pushing the issue he then said just drop it off and I may be able to get to it if someone cancels but at least you have a standing about 10 days later. All star let me know just real matter a fact it may not be the recall -Complete opposite of Carlos Alvarez at Perris Valley Kia told me to get the car down to them that same day when I called and they started working on my car after they identify it was a recall. If it wasn't for Carlos Alvarez I would of been without my car for a month. The dealer I purchase the car from had no urgency or care to help me horrible customer service from all star sb! read more

I would give this dealership 10 stars if it was possible. My experience in purchasing my new 2019 Kia Soul was extremely easy! This dealership recently attained new management and I had excellent customer service, phenomenal financing, and delivery of my new car was amazing. My sales representative, Daniel Ponce, worked with me without putting on any pressure to buy! The showroom of this dealership is welcoming! It has big windows where lots of light shines through, the showroom floors are polished and the cars are strategically placed so you don't feel overly crowded when opening the doors to look inside the vehicles. In the waiting area, you will find complementary bottled water, a stocked snack bar, comfortable seating to relax and a large television. The visitor lot outside is large so you will find plentiful parking while visiting the dealership. I highly recommend Perris Valley Kia. read more

I went in to Perris Valley Kia yesterday (July 1st, 2019). The purpose of my visit was to check on a recall on my 2014 Kia Soul. As my car was done, I asked the service department if a salesperson was available. He led me to Gio. He asked what I was looking for. I told him I was looking for a midsize vehicle, such as the Sportage. He had me test drive a 2020 Kia Sportage, and I really liked it, but hesitant afterwards to see if I qualified. He had the manager check and see what they could do for me. I ended up doing the lease to buy option. Gio helped in negotiating a great deal. He is not pushy, listens to your needs, and honestly tries to get you the best deal possible!! Also thank you to the rest of the team at Perris Valley Kia who aided in the deal. Thank you Rickey and Greg!! If your looking for a safe, quality vehicle, go down and see the team at Perris Valley Kia! Ask for Gio!! read more

Helped my daughter buy her first new car yesterday from Perris Kia. Worked with Linda in sales, Joe (the GM), and Ricky in Finance. Not my first rodeo as I am in my 60s. This was as good as buying a car gets! Arrived at about 9AM. My daughter picked a new yellow 2020 Soul S and test drove it. Beautiful car. Perfect for her. We had done a bit of homework and came in with a pretty solid budget. I really did not think the numbers would work on that car. Without any hootin or holerin, the deal was done in about 15 minutes! Amazing! And best of all, we were within an eyelash of our budget. They were all very kind and professional, Lots of smiles all around! And they really sharpened their pencils for us. We drove the new car home before noon! Couldn't believe it. Great experience! I have a younger daughter that may need a car in a few years. They have already earned our business again!! read more

My first time as a new car owner and even with my credit rating I was welcome and made to feel like someone with excellent credit. The Sale Manager Shawn Orr came to greet me even as busy as he seemed to be. After making a deal with the salesmen Mr. Orr let me know he would stand by his word and provide me with anything I needed to address and he would personally take care of any issues I have with my car for the next 2-years. Mr. Orr then provided a gift card for any accessories I would like up to $100.00. When I left I did not feel like I was taken for my monies. I came back to the dealership for an extra handbook for the car and they got me in and out right away. I just love this place and the service they provide. It's nice to be treated like a friend and they know you are spending money so they understand you do not want to be crowded read more

My husband and I went in for a recall on my 2014 Kia Sportage and while waiting, we were looking at the new 2019, Adam was the sale person that took us for a test drive, I ended up purchasing the new 2019 Kia. Adam was very nice, funny, made my husband and I laugh at lot, he made sure to explain every feature of the car. The manger Kurt, was also very nice, they both made sure we got the best deal. If you're looking into purchasing a new car, I recommend you go see Adam at Perris Kia, he will take good care of you and you can count on Kurt the manager on working up the best deal possible that you will be pleased with. They're very professional and pleasant to deal with. Honestly everyone that we dealt with from sales thought finance, was very nice. read more