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    Personal Plumbing Heating & Air Conditioning

    4.3 (184 reviews)
    Open Open 24 hours

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    Photo #1 - before Personal Plumbing's work.
    Tony Y.

    I had posted my previous subpar experience with Personal Plumbing not too long ago. I thought I'd give them another shot since they did offer me a complimentary maintenance service as a "make good" from last time. Unfortunately they couldn't even get this right this time around either. Basically I called them earlier this week on Mon or Tue to come out to help flush our tankless water heater as well as check in on a high water pressure issue that I've been noticing. I spoke to someone at the office named Jimmy, and we scheduled an appointment for a 2 hour window between 10am-12noon on Friday - plenty of lead time since it was several days away. Jimmy did tell me that the technician will call or text when he's on the way. Okay sounds good. I cleared out work meetings on my calendar so I can accommodate this 2 hour window. Friday rolls around and I'm waiting for someone to call/text to let me know they are on the way. Nothing. I decided to call their office at 12:30pm to check and see if anyone was coming. The phone was picked up by an AI robot call responder that tried to sound human and ultimately wasn't helpful - it just told me that someone will call me back. I thought this was ironic since their company name is "Personal Plumbing". I get a call back an hour or so later from Lukas who was my first point of contact from my previous job request. He said he wasn't able to come out today but told me he will check back with the office to see if any rearrangements can be made. Then, almost another hour later I get a call back from Jimmy at the office asking what time they can send someone out on Monday. At his point, most of the day is wasted and I'm done waiting around for them and told them I will work with another plumber instead. In my total experience with the company, the (live) people there are all very nice and polite, so this 1 star rating isn't to report rude behavior. The primary reason I'm giving this a low rating is that they are simply NOT RELIABLE as a service provider.

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    Page 5 of 5

    Ask the Community - Personal Plumbing Heating & Air Conditioning

    Review Highlights - Personal Plumbing Heating & Air Conditioning

    Bob from Personal Plumbing, Heating & Cooling recently sent a crew to install a new hot water heater in our home.

    Mentioned in 39 reviews

    Read more highlights

    Mr Rogers Neighborhood Plumbing

    Mr Rogers Neighborhood Plumbing

    4.9
    (117 reviews)

    We chose Mr Rogers Plumbing because of their spotless reviews and feedback…read more The nice and professional technician Xavier came out to check why our 10 year old tank water heater wasn't working. He said unfortunately it couldn't be repaired, and that he could install the same type tank water heater for us. But he explained, without any sales pressure, that instead of the same type outdated water heater (I had explained to him our problem of losing hot water after just a few minutes with the tank water heater). installing a tankless water heater would take up much less space, look more attractive, and actually raise the value of our home because of its high efficiency. And that it was also way more cost efficient and would pay for itself in a few years. And with no sales pressure, he explained the tankless version was about double the price of the tank version. With no sales pressure gave us a choice of which version to go with after laying out the pros and cons of each. The thought of having on demand never ending hot water throughout the house, and adding to the house value was hard to resist. We had long suffered from losing hot water after just a few minutes and having squabbles about who would bathe or shower first. We figured now all of us could have immediate on demand unlimited hot water all at once! And regain harmony among us! So we had Xavier installed a waterless tankless water heater for our house at a very reasonable price. And he did it in the same day! It looks so high tech and sleek! Just check out the attached photos. XAVIER WAS THE MOST HONEST COORDIAL PERSON to deal with and finished the installation the next day! We were most pleased with the installation and Xavier's most professional service. UPDATE A couple of days later we smelled a slight gas odor coming from the exhaust pipe he had installed over the front porch overhang by the front door. He told us the slight smell was a normal occurrence with tankless water heaters and the odor was harmless. But, he admitted that the front porch exhaust odor could be annoying since we keep our front door open all day for our dogs. So Xavier came out the next day and figured out a way to rearrange the gas exhaust pipe to the opposite side of the house through the garage. He fixed it perfectly today and now my neighbors can enjoy the gas whiff. LOL (it is a normal occurrence for a tankless heater to emit a slight, harmless gas odor, ONLY while the hot water is on). Xavier finished the pipe adjustment all in an hour and a half! He did everything correctly and promptly and troubleshot the issues on the fly. So now we are most happy with the product and the great service we received! He is a credit to his Company and to all talented honest hardworking individuals. We would not hesitate to call Mr Rogers for any and all of our plumbing heating and A/C issues in the future. And to recommend Xavier and Mr Rogers to all our neighbors friends and families!!!

    Great response and service!!! The service gal arrived ahead of the allotted time. She fixed the…read moreproblem without any problems. I would definitely recommend this company to everyone.

    Personal Plumbing Heating & Air Conditioning - plumbing - Updated August 2026

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