I found this place because my normal cat sitter was no longer an option. Sunshine has stayed here twice now (soon to be three times) and every time I have picked him up he has been clean, calm, and perfectly happy. I'm happy to have found a place that takes such good care of him while I am on my trips read more

The cats at Pet Camp's Cat Safari looked tense and spooked. Their body language didn't give me confidence that they were comfortable in the environment. I expected a calmer, more reassuring setup, but the overall vibe felt unsettling. Once the cat was there, they wouldn't let me see my cat or go in the room. Seemed too boxed in especially for a sensitive cat like mine. They also have a cat service for pick up but it costs 3 dollars a min, makes no sense. read more

i had to leave my sweet Coco here while i went on a trip. when i came back she was calm, relaxed. and usually, when i leave her with anyone she is anxious, agitated and gets cystitis--almost every time. i give her gabapentin for anxiety, if she needs it but this time i didn't even have to. thankfully! The people working here are super sweet and kind. the shelter itself is really cool! a few resident cats running around and the sweetest one is a large maine coon cat who's really friendly. Overall tho, they offer a lot of options to keep your cat engaged, happy and well cared for while you're away. i picked her up straight from the airport and she was super excited and happy when she saw me but by the time we got in the car she was very calm and she slept right next to me purring the entire way home! you won't regret leaving your sweet kitty here! def recommend! read more

NEVER take your pet here. EVER. zero transparency about what is actually going on, they lie by omission and will return your pet to you sick and not give you details. My cat was apparently vomiting what was potentially blood and has only ever gotten sick once in her life. They didn't think this was important information to tell me. I don't know what they managed to do here to make her this sick all while pretending with their daily photo updates that she was fine. They are also ill equipped to care for long haired cats, because brushing is an additional charge, they wouldn't let me add it on, and brushing is essential for long haired cats to remain healthy. I will never set foot in here again and wish I could get my money back. Horrendous establishment. read more

Overall a really great place that really seems to care for your cat. I live in Oakland but drive out of the way to leave Latke here when I go on longer trips. The space is nice and small, and the people really love and care for the animals! I totally trust them with my cat's safety and well being. And the location near the presidio means you can sign up for them to walk your cat on a stroller through the presidio. read more

They took very good care of our two cats. We got to see pictures of them every day on the website so we could see they were doing well. They had plenty of space to keep two cats together. The only downside is that it's really difficult to park nearby, so be prepared to walk a few blocks with your cat carrier. read more

Pet Camp Cat Safari exceeded all of our expectations for a seamless Pick Up and an exceptional stay for our kitties. They provide excellent communication and loving care. Highly recommend! read more

I hate to leave a bad review but I really am so sad about my negative experience with Pet Camp Cat Safari. I've toured the cat facility a few month ago before I booked with them. They take reservations via the phone and I called two months in advance because I specifically wanted their biggest suite, which has garden access during the day, which is perfect for my two big cats who really like going to the yard. I also added on safari time where they get time in the safari area to climb and explore. I called again a second time to confirm the reservation, the room I booked, and when drop off/pick up time is. They do not send a follow up email, confirmation email, or any sort of informational email. My vacation comes, I drop of the cats. They do not have cameras, and do not send you updates on your cat, you must call them or email them to check on your cats. Otherwise they upload photos on their website at the end of the day for you to check yourself. To my surprise other cats were in the room I specifically booked for, and my two not small cats (14lb and 20lb) were staying in one of the smaller cubby rooms. One of my cats did not get safari time during one of days due to not wanting to be handled. Ok, fair enough. But I did not get even a courtesy email or call regarding the issue. I had to email them, then they refunded me for that service that day. The whole experience was disappointing, they had really good reviews which is why I booked them in the first place. If I knew my cats were just staying in a small space, I would have made other plans. Their reason was the person who took my reservation over the phone was new. My dad went to pick them up and noticed a cut on one of my cat's face shortly after. Whether or not it's from the stay, I do not know. But I'm hopeful the cut will heal itself. My cat is doing just fine at home now. I'm so sad for my cats, stressed for nothing for 3 days. The biggest suite with the garden I know for sure would have been great for them. read more

Cat Safari does a great job taking care of my senior cat when I am away. When I pick her up, she is in great shape.

My cats love this place. And I love that I don't feel guilty dropping them off there when I go on vacation.

best cat hotel in sf. great rates and separate space entirely from the dog hotel they have downtown too! staff is very kind and remembers pets, even if they've only stayed a couple times. compassionate and clearly care a lot about the animals entrusted to their care. also posts photos everyday around 5 pm, which is always a highlight! read more

Pet Camp Cat Safari - one of the daily pet camp photos they take for you ! (: even my shy girl gets a pic ! - Pet Boarding Near Me - San Francisco, California

They do a great job here, the corner lots really care about the animals and provide a good service and my cats I feel are treated well. The price for the care is fair and my cats can share space and experiences so that keeps the price down. I wish they had some other fee structure for long terms stays for two weeks or longer, because we are travelers and would use them more, but other than that, I can't think of how they can do a better job. read more

We have been boarding our two cats at Pet Camp Cat Safari for several (7) years now. One of our cats is dreamy easy, the other likely falls into the category of special needs. We travel a lot and we board our cats there at least 3-4 times year -- from one week to several weeks at a time. The owners and workers at Pet Camp Cat Safari love cats and love their jobs and it shows. I don't have to ever worry about our cats while there - they are not only safe but they are well loved and entertained with fun toys and hiding/climbing spaces we don't have at home (see attached photo). The online reservation system is easy, so is email communication. We enjoy looking at the camper cameos (daily photos) online too. We no longer live in the city and still drive in from Marin to board them there -- that is how pleased we are with Pet Camp Cat Safari! read more

Pet Camp Cat Safari - Pet Boarding Near Me - San Francisco, California

Fantastic!! I booked a last minute cat daycare through them (daycare is the same rate as boarding overnight FYI). Booking the reservation over the phone was so simple and I was able to send in my cats vaccination record via email. I showed up to drop my cat off which was extremely easy and felt absolutely no stress while she was there. When I picked up my cat, the staff told me she was great and my cat was super happy after her day there. I would 1000% use Pet Camp again and would totally recommend them to anyone looking for pet boarding. read more

Reliable pet care. Always feel like our cats are in good hands. Wish pickup and drop off hours were more flexible, but great otherwise.

Review is for PARKING only. This place likely would be nice, however was not able to find parking in a three block radius when I went to visit the place. I'm not going to schlep three scared and bewildered cats 4 city blocks. Pleasse note that if you call the number, you're connected to the dog site not the cat site. read more

This is such a cute cat boarding place tucked away in a very nice neighborhood. The place is well maintained and spotless for our picky feline babies. I feel the care giver ladies at cat safari truly love animals and enjoy playing and caring for cats who we all know to have different personalities and on the colder side. They were able to accommodate my request to feed my baby the food I bring for her and mix it with more water... etc. My baby stayed there for 4 days. During the stay I was able to see her pictures on the website daily which brings a lot of comfort knowing she's doing well. There are a lot of thoughtful touches this place provides to make sure the parents and babies are comfortable. I will definitely bring my baby back next time when I am out of town. Thank you for creating a nice boarding place for our beloved pets. read more

We recently booked a room for our cat at Pet Camp Cat Safari. They were very accommodating, took his vaccination records via email, posted pictures of him every day and even allowed us to pick him up after the 11am pick up deadline. The reason for the three star review is that he hated his stay there. We have had him since he was a baby and he is a gentle, loving and social cat. He has never hissed in his life. When they opened the box to let him out he was a hissing spitting mess. He was extremely agitated and was standing at the back corner of his box ready to strike. This is a complete 180 from his usual personality. We have never seen him behave like this. When we asked how he did for his stay there we got very vague answers. It seemed like there were just no notes on him, nor did the office staff really know how he was doing. We saw that the last time he was checked on earlier that day he was labeled as "settling" - this was after he had been there for 5 days. We were also told that his pen was on top of another cat who was very agitated so it could be that this contributed. After we got him home it was clear that he had not walked around for a while. His legs were stiff and his motion was jerky - kind of like how a person walks after a long flight. 2 days post pick up he seems back to his old self with the notable exception that he is much more vocal than before. We've had our dog stay at Pet Camp and know they are pet lovers, so this is not a dig against the staff or facilities. This review is just to say that Cat Safari is not for all cats so pet parents beware! read more

Pro's: - employees seem to like cats - place is obviously really clean - safari cage lets them get some air - goldfish tanks in kitty rooms (not in cages) for cats to look at - music playing - litter box in compartment to the side of cage Con's: - really small enclosures (smaller than it appears on the website) - only open certain specific hours, if there's an emergency, forget getting in touch with someone right away. - they didn't give one of our cats safari time because they said she "didn't feel like it"? many cats are unreceptive to moving into a new space and will fight tooth and nail until they get there and realize it's an okay place to move around. plus, they really need to move around after being in that cage. *In conclusion, we're going to see if we can get a cheaper cat-sitter to come by the house so they don't have to be in the cage. If not, we'll send our girls back here because at least it's clean. read more

Though like any pet parent I prefer not to leave my Koda Kitty behind, but when I do have to travel this is where he goes. Pet camp makes it easy for me to travel without worrying about my cat. Like anyone else my schedule is tight, but Pet Camp's drop off/pick up times are very convenient that I never have a problem. No, Koda Kitty does not necessarily like Pet Camp, but most importantly he doesn't hate it. Coming from a cat who hates anything new, from my new couch to new food, a mere dislike is an exceptional review from him. Pet camp also will allow me to feed Koda his special grain free diet without extra charge. I know this is probably a hassle for them but its a relief for me! But my favorite perk that pet camp offers is that they post pictures of their campers. It was a relief to see daily pictures of Koda Kitty curled up and sleeping during my week long trip to Hawaii. read more

Had my cat stay here for a week over the holidays. Overall a good experience (for me & my cat), however we just weren't "wowed." It is a very nice facility; clean, bright, and everyone was nice. I like that they put daily pictures on flickr (although 3 of the 7 days my cat was there he was not photographed). Would I go back here?? Probably. Will I keep looking for a better place?? Yes. Overall, I think they kept good care of my kitty. I just don't like how small the enclosures are, or that it feels as if you have to pay extra for them to pay attention to your cat. I also had to put down a $200 deposit (nonrefundable at the time I booked) -- Not sure if this was just for the holidays, or normal business, but everything about the place seemed like making money came first. read more

I do NOT recommend this place. First experience, my cat came home with fleas! I've never had issues with fleas before. They offered a complimentary flea bath, but it didn't help. Considering I paid over $300 for a 2 week stay, unacceptable. Second time, decided to give them another chance. I took my cat in for a haircut- I really HATED it. The groomer called me close to tears, saying she was unable to cut my cat's hair properly because she kept biting her. Ok, I understand that. I get there and they want to charge me $20 MORE. For a botched job? Bottom Line: Never Again. read more

We left our two cats here for a couple days. I love that they posted photos of our cats in the "safari jungle" and in their room, it really made me feel so much better to see them happy in their pet camp. They were well cared for and we're already booking another stay. read more

Paris my kitty spent close to 6 months there while I was transferred to the UK and had to wait to bring him over. Pet camp Cat Safari was a lifesaver... I didn't worry about Paris one bit. Because I knew he was being spoiled! The staff was wonderful every time I called to check on him they gushed and gushed about his every movement. I think he liked being at camp more than he liked being at home! :) It really was a home away from home for Paris. And he was treated like a king. They even had a party for Paris when he left, with balloons and everything. If you are looking for an excellent place to leave your cat.. Cat Safari is the place. I can't say enough good things about it! Linda, Susan, and the staff are really great! And it's nice to see the pictures on the web site as well. Great place. read more

My little guy Miles is now a frequent camper here and really loves the place and all the personal attention he gets. All who work here really do love cats! The first time I brought him here, it was just for an afternoon. My apartment was being shown by a realtor, and so the two of us had to leave for the day. Miles now stays at Cat Safari whenever I leave town, which is once or twice a month. Miles is a Persian with very long hair and requires quite a bit of brushing. With the "VIP Time " option they offer, not only do they play with him, but they keep him very well groomed, too. And another really neat thing they do, for all campers, is take their pictures throughout the day and post them on their website. It's so nice to not only be able to call in while I'm away and check up on him, but to be able to see pics of him while he's playing and enjoying himself. read more

I've been taking my cat there for a few years. In the past, I've been able to pick up my cat during a two hour window on holiday weekends. In 2012, they have changed their schedule where you can only pick your cat up on the first regular business day. I believe my cat has always been well taken care of, mostly cause I alway pay for a safari or play time, cause I can imagine my cat would be locked in the crates otherwise. After the Memorial Day weekend, they sent me a survey where the link did not work. Being frustrated by their inconvenient hours, I decided to send them an email and I wanted to make sure that my voice was heard. I never hear back from them (mind you, I did take the time to be complimentary of their service in the first half of the email) even after providing my email address and telling them that I hate to find an alternative service. I assume they are doing very well and not interested in keeping loyal customers. Luckily, looking through yelp, there are a lot of other great options. Even some with more convenience and equal cost. Overall, I thought the staff seemed to be very cat friendly, but looks like as they grow larger they are less concerned with individual customer concerns. Good luck, Chris read more

Got the job done, but wasn't enamored with the place. We took our two 1-year old cats there for a few days while we were doing some house work. The space the cats are in is pretty small, and the cats were not thrilled to be there. They seemed to warm up after a few days They were a bit disorganized about being able to tell us when our cats had been out and if they had done a safari. Good location, parking was pretty easy to find nearby The people at the place do seem to love cats which is a plus. We'll probably try one of the other places before going back here, or try to find someone who would be willing to take care of them for a period of time. read more

My cat, Boo Radley, was once an unfettered garden panther. Then we moved to a studio apartment in San Francisco and I worried constantly about her becoming lethargic and bored, especially when I was gone all day for work. I have to board my cat a lot, and I generally take her to Nob Hill Cat Clinic (a brilliant facility with magnificent staff), but when I had to go back to Alabama for a week I wanted to take her somewhere where she could have more than the general boarding experience. Luckily, there was Cat Safari. When I dropped off Boo, the staff was extremely pleasant and offered to give me a tour of the facilities, which were lovely and extremely clean. They let me put Boo in her enclosure myself, and play with her in the room until she seemed adjusted (my cat's a great boarder, so I didn't stay more than a few minutes - they probably would have let me stay all afternoon if I had asked!) The staff also spoke with me at length about Boo to determine her needs, her personality, and anything else I wanted them to know. I appreciated that they seemed interested in not just caring for her physically, but as a special, individual kitty. The enclosures are small, but not much smaller than others I've seen. In addition to the hour of out-and-about time they get within their room, there is the option of Safari Time in the enclosed garden. It is a bit expensive (an extra ~$17 per hour per day), but I sprang for it, and I think it was entirely worth it. In all her Camper Cameos (photos the staff takes and puts online for you to see while you're away), she looked blissfully happy, and when I came to pick her up she didn't want to leave. While the 5 day stay was about twice as expensive as boarding her at the vet, I do think she got twice the experience out of it. I won't send her there every time I need her boarded, but I will definitely use Cat Safari again. read more

I have been using Cat Safari for almost a year now and they've saved my life. I moved from SF to Oakland and thereby lost all my close-enough to drop in friends. I have one, but used to have two very elderly cats with multiple health conditions. Cat Safari are champs at taking care of those needs and never causing me to worry or feel bad about the special needs. Staff are friendly, gracious, and really love cats. Petra had irritable bowel syndrome for a year (yes, the runs, for a year), a hyperactive thyroid, has gone deaf, and yowled -- sometimes for ten hours straight. Thank god most of that is behind us and she seems pretty content (prozac for kitty is my hero!). The staff at Pet Camp were fantastic and very understanding about all of this. They make sure she gets her medicine, her special food needs, and are very attentive. The only reason I'm giving a 4 instead of a 5 is that sometimes things are a little messy when I pick her up -- her fur feels gritty, or it's clear she's gotten stuff on her haunches and it wasn't cleaned up -- but it's very rare and given her problems, not surprising. Since her health has improved, I haven't noticed anything amiss. Their hours aren't always convenient for my incredibly hectic life, but I tend to think that's more my problem. read more

We've sent our cats to Cat Safari twice and they always come back calm and happy! They are much more timid cats, so they had negative experiences with past boarding locations but have grown to enjoy Petcamp in the two times they've been there. You can tell the people working there genuinely care for the animals and strive to give them the best experience possible. We hope these positive experiences continue! read more

Major Tom's top choice for vacationing is Pet Camp where camp councilors are friendly, devoted, hardworking and caring. Our beloved ginger cat cries on the way there but also...cries on the way home from vacationing from Pet Camp! We care very much for our furry cheddar ball and highly recommend this place. read more

Simply put, this is the most wonderful place on earth. My 14 year old cat has been a guest a number of times. I always know that she is being taken care of beautifully and having a super time. It's like a spa vacation for your cat. read more

I've been bringing my cat here for 2 years. They are thoughtful and terrific. They post a daily photo, so I can see my cat, and know she is well taken care of. Several boarding options are available, and the cats all look really good when I drop her or pick her up. read more

My little girl spent about a week at Cat Safari relatively soon after it opened. I was very excited to take her as I had read about how personal the cat care was, how big the condos were, and how warm and cozy the place was, and how the staff loved and cared for its visitors. Checking in was easy and the woman I talked to made me feel as if I were being heard and that my cat would be well taken care of. I made sure to tell her about how my cat is terrified of being away from home and how she would need personal care and attention (which I was happy to pay for). I mentioned I had been getting her acupuncture for her nervousness and how it was finally taking. I reiterated how very upsetting it was for her to leave home. From the responses I received I was sure that this was the best place I could leave my girl. I was told I could call in to check up on her and that detailed notes would be taken on how she was doing. I was made to feel as if the care of and attention to my cat would be of utmost importance to the people working there. Let me tell you, this is not what we experienced. When I went back for a tour I noticed right away that the place was cold and not the least bit cozy. Additionally the condos were small and had no charm. Just the temperature alone made me think that this may not be the place I was expecting. Had I an option, just from taking the tour, I would not have left her there. However, the woman I spoke to was so adamant about the personal care and love each cat received that I thought maybe it would be all right. Maybe the cold temperature was temporary and maybe kind and loving attention would make up for the "condo" (read "cage") she was about to live in. Wrong! I was gone for about a week and called repeatedly to check up on my girl. Each and every time the people who answered didn't know who she was and they weren't able to tell me any more about how she was faring than "she isn't eating" or "she ate a bit." Additionally, when 3 days in I asked about the personal attention I had requested, including brushing, the answer I received was this, "Oh, we didn't notice that on her paperwork. We'll start brushing her today." The final straw for me was when I went to pick her up. There were no personal notes in her paperwork about how she did. No one knew which cat she was beyond her cage number, and I couldn't even get one sentance from anyone about her personally beyond the amount of food she ate or didn't eat. It was amazingly impersonal - the exact opposite of the impression they had given me before she was left. Even worse, I had to be taken back to the condo area to get my girl because she was hidden up behind a pipe and no one could find her or get her to come out (I had told them she was adept at hiding and could disappear in an empty room - obviously they didn't pay attention or care). The cry she gave when I started talking to her broke my heart. It was pitiful. She cried and cried until I was able to get her to come to me. And when we got home - she continued to cry and to yell at me and wouldn't let me out of her sight for about a week. I honestly feel that these people couldn't have cared less about my girl. They seemed more concerned about getting every last penny out of me for all the "extras" than giving my cat a warm, welcoming visit. There are better places out there (including The Cats Inn in Belmont and Feline Wishes in SF) - this place is hype. read more

During a recent vacation, both of my regular cat sitters were unavailable, so I decided to give Pet Camp a try. I appreciated that they had a separate location just for cats, plus they had a generous 50% off special for "new campers." The booking process was easy - I submitted a form online and someone from Pet Camp called me promptly. The person I talked to on the phone was very helpful and able to answer all of my questions. I informed them that my cat is on the bigger side (20 pounds) and I was worried about him not having enough space. They suggested I book him in one of their premium rooms, so I did that based on the assumption that he would have more space in that room. When I arrived to drop off my cat, I got a tour of the facility. Their outdoor safari garden is very nice. Overall, it is a nice space and well maintained. However, I quickly realized that no matter what "room" you book your cat in, they will be in small cabinet like spaces with glass fronts. These are the same size from room to room. I'm not sure why the person on the phone suggested I spend more money for a "premium" room, just so my cat would have the same amount of space as any other room. I found this deceptive. They also provided him with the tiniest litter box I have ever seen with not even enough litter to fill the bottom (unsurprisingly he came home smelling like pee). They also told me the premium room I booked was not available yet because they were waiting for other cats to get picked up, but he would be moved in there later. When I came to pick up my cat at the end of my trip, they told me that they ended up not having space for him in the premium room, so he stayed in the standard room the whole time. What is the point of reserving a special room if Pet Camp can't even confirm that they will have availability? This seemed like a very disorganized process to me. They also attempted to still charge me for the more expensive room, and only reduced the charges after I pointed out that I shouldn't have to pay for a premium room he was not in. I also paid extra for him to have time in their safari garden space, but they couldn't confirm whether or not he actually got time in the garden. The woman helping me just kind of shrugged and told me he "probably" did. This was very frustrating and seems like a poor business practice. I get the sense that I paid for services that were never even provided. Overall, the employees at Pet Camp were very nice and seem like they really care about the cats in their care. But, ultimately, I do not think I would take my cat back to Pet Camp during future vacations. read more

I felt a little dooped by the website as I read about all the amentities like the outdoor facility and individual attention. They are all available for a price which would equal twice the boarding fee if you requested the services daily. I have no doubt that my cat was treated well during his stay but there were only a few cats at the Cat Safari during our his stay. To leave the outdoor space unused or the larger sunnier spots in the facility vacant seems senseless. Even airlines and people hotels upgrade as available. read more

Jeep has become a frequent camper at Pet Camp Cat Safari. Let me preface that Jeep is not a frequent anything. She does not frequently eat the same food, she does not frequently keep quiet, she even does not frequently poo (i won't go into details on that one). But for Pet Camp, she has of late become a frequent camper, not only because mom (me) is travelling too much, but mainly 'cause she LOVES pet camp. Even more so than home, i think. And even better, pet camp loves her (awww, they always say she is the best cat camper EVER). Every time she arrives home, she is happy, well-fed and wants to play constantly (thanx to pet camp's VIP play time and cat safari experience -- you have to see it to believe it). Five wonderful stars for pet camp, and the fact that they have opened Cat Safari which is closer to my home is really a 6 star review. read more

We would never, EVER go to another place when we must leave our sweet cat behind during our travels. They have always accepted and still loved our Scout even though he is terrifying to anyone the first few days away from home. They know how to handle that aspect without any complaint to us and will wait patiently for the teddy bear that he is to come out..usually within 2-3 days. These cats have a blast here. To us, it SO worth the extra few dollars to know that each day he is loved and known (by everyone on staff) by name (pretty rare at boarding kennels) and allowed to roam around on his own to say hello to the staff & the other kitties (once he's ready of course!). Most places keep the cats in a sterile, depressing room, each in a metal cage...with a hello here and there. Not Cat Safari. They are the exception to this norm. The cats live in their own "condo" and can even look out the window at the birds or gaze at the indoor fish tanks in a few of the rooms. They even offer "safari" for the cats who wish to explore the outdoors (that is caged in for their safety), where they can hang from the trees and wag their tails in delight, much like the lions and tigers sitting in the sun in their natural habitat! Best part, they take a few pictures every day of each of the kitties and post them on their website. It is such fun to see how much fun he is having as we look online each day. To say they go the extra mile is putting it lightly. They are as good as family to us. As we trust them implicitly. read more

I have been taking older male cat to Cat Safari since I moved to the city 5 years ago. I have always been happy with their service and they have always taken such great care of my sweet boy. He was diagnosed with diabetes about a year and a half ago and required daily medication. I travel a lot for work and the Cat Safari staff was so wonderful to help me rest assured that he was receiving his medication and his condition was being monitored. Recently while I was traveling, my cat suffered an emergency medical situation while at Cat Safari (this was in no way related to his stay there and would have happened had he been at home with me). The staff called me right away and rushed him to his vet for emergency care. Unfortunately, it was his time to go after 17 years of a wonderful life together. I will always be grateful to the Cat Safari staff for the love and care they showed my baby over the years, right up until the very end. They wrote me a personalized note after his passing, which really touched my heart. I would recommend Cat Safari to anyone looking for top notch care for their cat. read more

Since Cat Safari/Pet Camp opened on Sacramento street, we have boarded our cat there several times yearly. Our Cat hates everything, and does not like anything. But she is happy with Cat Safari.That says a lot! read more