PLEASE THINK TWICE BEFORE TRUSTING PET CURE WITH YOUR DOG
It has been almost a year since our horrible experience with Pet Cure, and I can finally talk about it. I still have PTSD from what happened. We trusted them with our dog, Sophie, and feel they failed us when she needed them most.
We brought Sophie to Pet Cure for a dental cleaning and 10 extractions performed by Dr. Hanna. We trusted him because he had performed a cleaning and extractions on Sophie two years earlier, and everything had gone well. This visit was completely different.
When we picked Sophie up after surgery on Friday, she had a large swelling under her tongue, approximately the size of a golf ball. I asked what it was and was told she was simply swollen and that it would go down.
It didn't.
Sophie wouldn't eat, and the next morning it was obvious she was struggling. I called Pet Cure and was told to bring her back. They kept her for the day, gave her IV fluids, and monitored her. She looked slightly better that evening, but the swelling remained and she still wouldn't eat.
The office was closed Sunday. On Monday, I called again and explained that Sophie had not eaten since Friday's surgery and that the swelling had not gone down. We brought her back for more monitoring and IV fluids. We were then told she had developed a ranula under her tongue, supposedly a "known complication" of the surgery--something that had never been disclosed to us. You would think if a vet is willing to perform an operation with "known complications" that they would also have the expertise to address these potential complications.
They also told us they did not know how to fix it at their office and that we needed to take her to an emergency veterinarian. Sophie did not have this problem before the surgery.
Pet Cure also charged us approximately $300 for the IV treatment. When I questioned this, Emily, the office manager, said they couldn't lose money by providing the service. At that point, we were more concerned about Sophie than money and felt Pet Cure should have taken responsibility for helping resolve a complication following their procedure.
We took Sophie directly to ACCESS in Woodland Hills, where they treated her seriously and monitored her around the clock. She stayed for just under 24 hours on IV fluids. A dental specialist told us the ranula was likely related to the dental surgery and would eventually go down, although it would take time. ACCESS saved Sophie when we were terrified we might lose her.
We paid approximately $2,450 at ACCESS. Between Pet Cure's dental procedure, IV treatment, and the emergency hospital, we spent nearly $4,500.
We later asked Pet Cure to help cover half of the $2,450 emergency bill. We were trying to be reasonable and understood that complications can happen. Initially, they refused to pay anything. Eventually, the owners offered us $500, but only if we signed a settlement form agreeing not to speak publicly about our experience, including online or to the news.
We declined.
This was not just about the money. We watched our dog come home from surgery unable to eat and struggling, then had to take her to an emergency hospital because Pet Cure said they did not know how to fix the complication. We were terrified she might die, and the experience was heartbreaking and traumatic.
I'm sharing this so other pet owners can ask questions, understand potential complications, and find out what happens if something goes wrong after a procedure. Sophie did not have this problem before her dental surgery, and we believe Pet Cure should have taken greater responsibility for what happened afterward.
Think carefully before choosing Pet Cure for your pet, especially for a serious procedure. I will never take a pet here ever again.
Don't let the 5 stars fool you, while I was in the office for this, I heard the front desk tell a customer if you leave a good review on Yelp we can cut your dogs nails for free. read more