I would give zero stars if that was an option. I don't frequent pet stores that sell puppies or kittens, because most if not all of the animals come from puppy mills. But I was in the area with time to kill, and succumbed to curiosity. What I saw were 29 puppies confined in a small glass display case, the "cages" were approximately 4ft long, 3.5 ft tall and 3.5ft deep. Definitely an inadequate amount of space to keep a puppy, some cases held up to 3 puppies. The bedding was shredded newspaper, which the puppies used to sleep on, teethe, and go to the bathroom in. Each display case had a sticker containing the individual puppy's information: breed, date of birth, sex, origin, chip #, state ID, and color. Looking at the selection of the puppies I saw that many of them were coming from, Minnesota (MN), Missouri (MO), and Indiana (IN). Hoping that not all pet stores live up to the bad reputation of getting their puppies from puppy mills. I asked one of the employee's if I could see one of their Pembroke welsh corgi puppies. They brought him out and I got to sit with him in the little play area, where customers can meet and interact with the puppy. I sat down and played with him for a few minutes, observing the puppies behavior. The puppy appeared to be a little timid and nervous. I asked where the puppy came from and the employee responded that it came from a "Breeder" and nothing more. Responsible breeders would NOT sell their puppies to a pet store or any commercial retail store for that matter. After leaving the store I felt compelled to do some research about Pet Express and where they they get their animals from. I read many reviews that said they purchased puppies from Pet Express and ended up having health issues. When looking for information on where the puppies came from, the only information I found was from their website, which states "All Puppies are purchased through USDA certified, trained, and inspected Breeders/Dealers" (Petexpress.com). Again responsible and reputable breeders would not sell their puppies to a pet store. I will never recommend buying a puppy or kitten from Pet Express or any other pet store. If you're looking for a specific breed there are breed specific rescues, you can also look up reputable breeders in your local area. I would also recommend checking out your local animal shelter. For information about where pet stores get their animals from I've provided links below. http://www.humanesociety.org/issues/puppy_mills/facts/pet_store_doublespeak.html https://www.forbes.com/sites/allenstjohn/2012/02/22/where-not-to-buy-a-dog-the-pet-store-connection-to-the-business-of-puppy-mills/#42d7b53f1d1c read more

I am a huge animal lover and we currently own two dogs, both of whom were adopted. When I was recently running an errand at S Shore Plaza, I stopped into Pet Express -- the experience made me so sad and angry. First, I saw adorable puppies in cages, some of which were too small -- two larger puppies, in particular, one a Labradoodle and one a German Shepherd puppy. No matter what the size of dog, they all had water dispensers the size of those in a gerbil or hamster cage -- how they got enough water was beyond me, especially the larger dogs who had water dispensers the size of the small toy breeds. I watched a Shih Tzu puppy trying to repeatedly get water from the dispenser and it did not look like anything was coming out. I asked to play with the Labradoodle just to get him out of his cage for awhile. When he was put back in his cage, he fought to stay out and did not want to go back in...the staff member closed the door on him several times trying to get him back in. When I asked the staff member who assisted me how puppies were placed in homes, they informed me that if I could pay for the puppy, I could take him home that day -- no pre-screening to ensure that the home and family situation was a good match for the puppy. The entire experience made me so angry and frustrated -- in this day and age, how can anyone be so naive to be unaware that all of the Pet Express puppies come from puppy mills, the staff did not seem to care in the least about the puppies, I saw one puppy being "returned" by a couple who decided they didn't have time for the dog and I could hear quite a bit of barking from dogs behind the scenes who were not in the cages - I can't imagine what it must be like being cooped up in the small glass cages with little to no water, little room for exercise and nothing to do -- it's incredible that businesses like this have not been outlawed. read more

Please dont assume every dog that is created is from a puppy mill. Did you know, in New England alone, there are no real requirments for breeding. So that means anyone can be considered a "reputable" breeder. Most puppy mill states are along the eastern coat or down south. Unfortunatly, other pet stores (some that are no longer in business) only cared for the quick buck instead of the general well being of the puppies. All of Pet Express puppys are loved and cared for to the highest potentional. If the dogs were all sick, then they wouldnt be for sale. Pet Express actually cares. and it shows through with their customer service and how they can talk about some of the dogs. Just because its another pet store, doesnt mean its the same as all the others ones. Also this... How many pet store sells dog...? Answer is, VERY FEW. Reason why, Others, they went out of business. Why do you think Pet Express is around...? Maybe its because they actually care for these dogs inturn, making a profit and continuning business. Do your homework before you assume every pet store is the same read more

puppy mill. do not support this business, for the sake of these innocent animals. adopt dont shop. be better. im actually in shock pet stores in malls still exist. shut this place down. if you buy an animal from here please accept the responsibility of supporting a busness thats #1 goal is to exploit these animals for money. this means that you aso have to be prepared to dead with health issues, medical bills and behavior problems. please dont fall for the cute faces in the windows. if you support this business you are allowing them to continue to breed sick, unhealthy animals that will suffer. overbreading and irrisponsibe breeding is extremely dangerous and cruel. not to mention there are countless homeless puppies sitting in shelters that can be easily found on pet finder.com. PLEASE GOOGLE PUPPY MILLS BEFORE PURCHASING AN ANIMAL FROM THIS PLACE. if you can live with the images you see then you are just as cruel as the owners of this place. read more

I inquired about the cost of a pup via email and was told they do not disclose prices via email. Then I googled the price and read between $2,500 - $3,500!!!!! Are there actually people dumb enough to pay that price to "rescue" a puppy mill baby? Here I am looking to rescue this innocent baby from further hatred and abuse ans they want to price gage me, they want to sell me a sick dog. I continue to be surprised by the absolute stupidity of the human race to actually purchase a baby puppy for that kind of money. I wish all the people affiliated with and who work for these places only the worst life has to offer. These people are EVIL and they deserve to be unloved, abused and tortured. read more

I've been here on a couple of different occasions to get an idea about what breed of dog best fits my family. Sadly, like any other business, some employees are clearly passionate about what they're doing, and others are really condescending and rude. In the case of Pet Express the managers were the most rude. I got some great tips from two particular workers, Awhilda and Lynne. They were enthusiastic and listened to what I wanted in a dog before making their recommendations. Despite what other people say, I do not think these are puppy mill dogs. I've researched on the company and the dogs are all really healthy and happy! read more

I wouldn't even give one star if that were an option.. do your research their dogs are unhealthy many die not long after purchased and they will force you to sign papers stating you agree to not go public with the situation in order to receive your money back. They delete anything anyone posts that's negative about them to their facebook page to hide the stories of how they treat their customers including myself. Read the similar stories from many families for yourself on "exposing pet express boston" Facebook page. Stay away from this place and its insensitive heartless money hungry owners read more

I bought my dog there three months ago and the staff was amazing. Everyone was very friendly and knowledgeable and they let me take as much time I needed to play with the dog. I used my free vet visit they give you and the dog had a cold so I had pet express treat him for me and they gladly gave him back after treatment was done and I didn't have to pay a penny. He couldn't be anymore happy or adorable. I wasn't surprised he got a cold since he was only two months and he's a puppy. They even gave me an extra $200 store credit. I love my dog and I am so happy I decided to get him ! read more

Happy for the puppies who are free of this place, but sad thinking how that only perpetuates the misery for the dogs stuck back at the mills. AVOID PET STORES - especially this one. Adopt don't shop people. Pet stores get their puppies from puppy mills, where dogs live in horrendous confinement, unprotected from the elements with little to no medical care. Puppies are separated from their mothers too young and then shipped by trucks or planes to pet stores all over the country. Don't believe what the pet stores tell you. Google puppy mills or Humane Society to learn more. read more

I recently purchased a puppy from Pet Express. I was hesitant to purchase from a pet store, and I wish I had stuck with my instincts. First of all, I looked up my puppy's "breeder", only to find that is was undoubtably a puppy mill. Expired medications, maggots in the food, etc! Then, I took my dog to the vet where he was diagnosed with kennel cough and ear mites! Honestly, while the puppies look appealing and cute, don't buy from this place. It's obvious to me that these poor babies are not getting the medical attention they deserve. read more

The guy here is rude racist and indescribably disgusting. He has a puppy mill openly admitted that it was one and still decides to run a business by selling animals to people who don't know how to take care of them I saw a dog on sale because of his age if you want to see this guy at the mall my suggestion is that you either call you priest for a confession or just don't go at all the guy gets violent irritable and curses as customer the guys I'm talking about has glasses and a beard and I will be calling the business owner read more

If you look or play with the puppies at Pet Express you can tell that the employees take great care of them. They come from breeders, get lots of play time, and go home quickly! When I recently stopped in for a visit, there were three girls working. Only one of them actually helped me. The other two girls were too busy gossiping to notice me. I took down their names from the helpful employee; Tammy and Kristina. On a positive note, the girl helping me really knew her stuff! read more

Where do people get their info that these are puppy mill dogs? I personally know this store owner and he helped me pick out my puppy for my fiance. All of the dogs seems happy and the Pomeranian I got my fiance is AWESOME! Don't listen to this BS, check out Pet Express for yourself and THEN post a review read more

Uses puppy mills, terrible treatment of animals, exploits wonderful people who want to love an animal by giving them a dog that might not even live the year. If negative stars were possible I'd give them. read more

zero if i could. can't believe people still buy dogs from stores like this, go to any shelter or at the very least get one from a reputable breeder that cares about the breed read more

All the dogs here look sick and neglected!!! Please don't shop here these dogs are from puppy mills. Consider adopting instead so puppy mills can be put out of business read more

they let animals cook in summer time with hamster water bottles to try and drink from! Incompetent management

this place is a puppy mill. google it. that is not okay. plus they sell sick dogs and take no blame for it.

Awful experience at pet express Saugus. Ana was extremely rude! Awful customer service! read more