Had high hopes after reading such amazing reviews but unfortunately no communication from this place. I had called twice within 2 weeks, left a voicemail and callback number and also sent a appt. request on their website and yet there has been no response what so ever. Highly disappointed, since they seem to have amazing reviews and super close to where I live. Now I have to look elsewhere read more

I have been taking our Nike boy here for about 2 years. Location is at the beginning of Kapolei which is convenient. Parking is okay. The employees are welcoming and have done great with full grooming. Just recently, it took a while for them to complete their work. The price is comparable to other places. Just took our dog for a full grooming this past weekend on Sunday Oct 21st. Wanted to thank Cheryl for her commitment to premiere customer service. She took my feedback of a long last appointment, accepted responsibility and committed to correcting issue. Nike was done within a reasonable time limit on this visit. Mahalo read more

Cheryl was so great with my cat, highly recommend Pet Haven for pets. My cat hasn't had a haircut for a long time so his long hair was matted. She gave him 3 baths and took the time to do the haircut slowly so he wouldn't be injured. He usually didn't like bath but with her he was ok. Would definitely come back again! read more

Pet Haven Salon - Pet Groomers Near Me - Kapolei, Hawaii

Our dog smells so good and clean every time we pick him up after getting groomed here. We always can't wait to take him back.

Cheryl has been taking care of our Irish Setter Murphy since 2009- she is very professional and efficient and genuinely cares about her clients. An Irish Setter is no small feat both in personality and coat, and she manages to have him leave happy and handsome every time. I heartily recommend her services if you've got a pet that needs some grooming and you live on Ewa/Leeward side. Make sure you ask her about her photo of her and her husband on the counter- hilarious! read more

It was the first time Finny was brought to a groomer. Finny is a rescue Pomeranian chihuahua. Went here because my co worker told me she brings her dog here too. And I saw how happy everyone is with the place with the yelp review so i decided to give it a shot! I'm happy to say that I'm more than very happy with this place! Finny looks amazing! He was all trimmed down and smelled good too! All in all, I highly recommend this place! PS: they have a $5 off coupon for first timers! Thank you so much Cheryl!!! read more

Pet Haven Salon - Finny after his grooming session! - Pet Groomers Near Me - Kapolei, Hawaii

I made an appointment here and I live in Aiea. Without a doubt, Cheryl was so amazing! She was honest and kind exactly what I needed. Great quality work and my goldendoodle is so handsome. She helped me tremendously with the maintenance portion as well with grooming my Goldendoodle. Would highly recommend!!! read more

We've been her three times because unfortunately my dogs fur can't help but get matted. They are super professional and accommodating. This is definitely our go to dog groomers. read more

I am so thankful to have found Pet Haven Salon on Yelp. My senior dog now has a place to go for grooming! I brought in a 14-1/2 years old smelly dog and took home a happy and sweet-smelling dog who looks like a puppy with his new haircut. Thank you Pet Haven Salon! read more

Well done! Hershey's nails were filed instead of clipped, it's less traumatizing and groomer/owner was personable and professional. I will return for Hershey's haircut. Hershey is a 90 lb chocolate lab and he was treated well. read more

Pet Haven Salon - Pet Groomers Near Me - Kapolei, Hawaii

Super friendly staff and the price was extremely reasonable. Petsmart was booked a week out so I called Pet Haven and they booked an appointment the very next day. I read a review about the staff being rude, I really don't see how this was the same establishment. I walked in with 2 noisy toddlers and since my dog is a rescue lets just say that he isn't the best behaved. Even with all of the commotion the lady behind the counter who I believe was the owner was kind, friendly and patient. You could tell that she has a sincere passion for pets. I wish I would have known about this place sooner, sadly I'm moving off island. Thanks Pet Haven for taking such good care of my dog Jake. read more

Pet Haven Salon - My 3-legged rescue dog getting the star treatment at Pet Haven. - Pet Groomers Near Me - Kapolei, Hawaii

we have been here before and they did a decent job but this time I was so disappointed. We wanted our dog short on the body and a round face. They were on a time constraint today and just shaved him down to his skin, he doesn't look like he's been groomed he looks like someone legit just shaved him too to bottom. He looks completely naked and seems so uncomfortable in his own skin. Also just left this random strand of hair right on his stomach? Super bummed. read more

Pet Haven Salon - Pet Groomers Near Me - Kapolei, Hawaii

I love taking both my babies here, Cheryl does incredible work and spoils my little King Louis V & princess Chanel read more

Pet Haven Salon - King Louis & Princess Chanel - Pet Groomers Near Me - Kapolei, Hawaii

After reading the reviews.... I'd figured I give this small business a chance. From the start, the owner was alright with the customer service. She seemed a bit stressed out and not very happy. I walked through the door and she just took the leash from me.. no hi or asked any questions about my dog. Just tells me she'll call me when she is done. I come back around 3pm to pick up my dog and I try to spark up conversation by telling her that I found them through yelp and that I used to go to Petco but the service wasn't so great... etc etc. She replies.. "im sorry." Well, okay that was a nice conversation.. thank you for your business would have been a nice response! I come home, and I take a look at my dogs nails... and it looks like a 5 year old did it. Stupid me on my part because I should have checked prior to leaving. The nails had jagged edges and one particular nail was split (see the photos). Oh did i forget to mention while I was sitting waiting for about 10 minutes... I overheard some lady yelling at another dog, "BAD GIRL, I TOLD YOU NOT TO DO THAT, BAD GIRL!" If you're okay with your dog being spoken too like that...then feel free to keep coming here but most dog trainings would disagree that that is not the CORRECT way. read more

Pet Haven Salon - it appears a 5 year old clipped my dogs near... jagged edges all around - Pet Groomers Near Me - Kapolei, Hawaii

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This was Oreo's first grooming experience. Cheryl did an awesome job!!! She has a heart for animals, you can be sure your animal will be handled with care !!! read more

Pet Haven Salon - Pet Groomers Near Me - Kapolei, Hawaii

I thought how hard could it be to cut my puppies hair myself,... Epic fail!!.. Thanks to Cheryl our princess actually looks like her name sake again Princess! read more

Pet Haven Salon - Thank you for saving our princess!!... Her momma home hair cut wasn't cutting it for the royalty look - Pet Groomers Near Me - Kapolei, Hawaii

Cheryl Is The Best EVER!!!!! Awesome Service, The Friendliest Atmosphere and They Love Their Fur Babies!!! read more

I don't think I will ever go back despite the good reviews. Doesn't follow through with appointment time, appt was 8am the door only opened 10mins after. Lady that first help me, wasn't welcoming and didn't even smile at me or my dog. Though the other lady that I seen in the afternoon was way better didn't get her name. The hair cut didn't felt like it was done by a pro. The fleas which I had to pay extra for to be removed or at least lessen wasn't effective. The dip bath didn't help. Or maybe they didn't even do it. The fleas amount wasn't lessen or disappeared. read more

I found this shop on YELP, thank you to all you yelpers! I was going to Petco for the past 2.5 years and sometimes they were good, and sometimes they were fair. But recently it's only been fair. I am so happy to say Cheryl did an awesome job, loved our Pitbull (he's a house dog and thinks he's a poodle). We did the works, everything from toes to hair cut. The price was WAY LESS expensive than what I paid before. But the best thing is my pup loved it and his hair cut was WONDERFUL. My sister liked it so much she took her dog recently for the WORKS and she and her husband are so happy with the everything. While I was dropping my little guy off, another customer was picking her two dogs up and they came out walking so proud of their haircut and groom. The customer's said they've been going there for years and Cheryl does a great job, and their pets are happy. Thanks again Cheryl! read more

Cheryl is fantastic! I got my two pups in and I am really happy with how they looked, felt, and how their moods were when I picked them up. They didn't seem stressed out or anything, and they just look so great! I got a bit lost heading to the salon, so for anyone going to this place for the first time - it is in the offices behind the Shell station on the second floor. :) Definitely recommend Pet Haven, and will be returning. Thanks! read more

Nicole is amazing! Petco cancelled my appointment at the last minute, and Nicole was able to take me immediately. My dog was allowed to roam freely instead of caged up. It was way quicker, cuter, and cheaper than anywhere else I've taken my dog. She even gave him a little tour of the place to get him comfortable. When faced with a challenging spot with my dog she was patient enough to get my dog through it and even said that she's willing to work with him to get him more comfortable with it and her. read more

What a blessing...... a groomer (Cheryl) who grooms kittens/cats:) I was searching high and low for a groomer who knew how to groom persians. My sweet little man kitten (Papi) who was 6 months was in need of a cut and a sanitary trim. His coat is evened out and he looks awesome!! Cheryl also trims his nails, cleans his ears and conditions his coat. She is amazing with him! Cheryl is knowledgeable about cats and has passion for what she does. Papi loves Aunty Cheryl, he's been back 4 times... read more

Cheryl is just awesome!! Love bringing our baby here to get groomed. He has the scruffiest fur and Cheryl always makes him look awesome. One time I brought him in and he had a scratch from playing around with our dog at home and they called me to make sure everything was ok. Great service and such caring people. Will continue to go back because this place is the best! read more

We got our cat washed and nails trimmed here. Super friendly staff, it's also really easy to contact them via phone or text. Our cat is nice and de-shedded, smells great, and nails are nice and short! read more

Cheryl did an amazing job on my boys! She did EXACTLY what I asked her to. They smell and look amazing! Highly recommend her.

My dog "Daisy"...just loves it there. We have gone to other groomers and our dog came back shaking and very upset. Our friend recommended Cheryl at Pet Haven and we have found that Daisy is very well taken care of when we take her there. Cheryl always tries to accomodate us with the times available and is very patient with Daisy. We come from Wahiawa and even though there are other groomers closer to our home we think our Dogs comfort and care are the most important. We would recommend them to anyone that wants a business that is very friendly and understanding toward their pet. Great Job Pet Haven!! D.S. read more

I have been taking my girls (dogs) to Pet Haven Salon for 9 years and I have always been extremly satisfied with Cheryl and her family/employees. I did try Petco at one point because they were new to the island, but was never happy with the finish product, so we went back to Pet Haven. Cheryl we are fathful to you from here on out!! Aloha, Rue, Koa and our baby girl Mya (RIP) read more

Pet Haven is like a mini spa for our girls. When I take them for their monthly grooming they can't get into her shop fast enough! Maggie, Keira and Bailey always come home looking gorgeous and happy. I Am so grateful to have found Cheryl all those years ago. She has lovingly cared for all of our dogs past and present. read more

Pet Haven Salon - Keira at the beach - Pet Groomers Near Me - Kapolei, Hawaii

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Went here for our Shih tsu, first time a couple of weeks ago. He was pretty shaggy going in and a clean machine coming back out. So far, so good... we'll come back again... was getting tired of the production line cuts at PETCO. read more

After reading the reviews it looked really great! Especially at a great location on the west side it was really convenient for us. We called the day before and they were available for the next day, wouldn't recommend doing the same day appointment because they're usually booked. We made an appointment at the afternoon time and when we arrived we were greeted with a cute shop dog and learned a lot from them! I forgot her name but she's the only one who works with Cheryl (the owner) and made us very comfortable when we walked in. We were new owners and only went to petco for grooming, and boy we still didn't know a lot but with the groomer she gave us a lot of options and still took what we wanted into consideration. For petco Luna was very twitchy and the groomers sometimes just gave up and were called early. With Pet Haven we did almost a full service (without Anal cleaning) usually petco takes about 4 hours but Pet Haven for us took a little less than two! Our Luna looked so cute and she did such a good job. We'll be coming back for more. She even gave us a little bit of advice to help our dog become more calm when being groomed. This grooming salon goes 110%, I expected a lot and got a lot out of them. Thank you Pet Haven Salon read more

My baby Kash looked amazing when I came to get him however she did an anal expression on him and he is so small it hurt his butt I took him to the vet thinking he had worms cuz he kept scooting his butt on the ground and whining. However the grooming was amazing I'll just get that part left out next time read more

The groomer I have used in the past couldn't get me in for more than a month! It was easy to get an appointment at Pet Haven within the week that worked with my schedule. They bathed and did a nail trim on my papillon mix and a full groom on my toy poodle. I only had to wait a couple of hours and my fur babies were looking so fresh and so clean! Very happy with the results read more

Pet Haven Salon - Post groom photo - Pet Groomers Near Me - Kapolei, Hawaii

Dissapointed AGAIN! I'm the idiot that took my dog back. I was called by groomer after last appointment and she acknowledged my dogs grooming was not done well at all, "time constraints ", she said the next grooming would be complimentary. Well, I show up with my dog, discuss situation and give SPECIFIC instructions. 100% FAIL!!! I go to pick him up, he has been partially groomed after 2 1/2 hours and ready to go. Excuse me, you forgot his tail and his head. On top of it I'm charged, funny how we FORGET! Apparently being honest and transparent is a little tougher these days. I hesitantly paid, figured they must need it to treat people this way much more then I do. My poor dog has a shaved body, BUTCHERED paws, fluffy tail & incredibly overgrown head. These are rough times and I understand it, however, this is when you treat your customers right, especially when they are good to you. Never will I take my pet there again! read more

Cheryl is great with both of my small dogs :-) One used to be petrified of going to the Petco groomer, however he loves Cheryl and getting his hair cut by her. She knows how to make my Lil Man not look like a Lil Girl dog, which is an added plus! Lol she really treats them like family and loves them :-) the cages they wait in while waiting their turn is air conditioned! I wish she cut and styled people hair too! :-) read more

This place is awesome and did a great job bandit. Better then petco!. I would recomend this place.

I was looking for a new groomer and they were recommended to me. I have a large standard poodle so finding someone to do a big dog wasn't easy. Today was his first haircut and he looks great. Cheryl was very nice and did a great job. He will be a regular customer read more

This place is great! I take my lab mix 85 lb baby there, and I'm happy w the service. Friendly/nice, caring, has reasonable prices. I live in honolulu and its so worth the drive. read more

In all 7 years of my little man's life, he has never had such a great haircut. Cheryl was very pleasant and went above and beyond for Sammy. Not only did she do exactly the cut I had in mind, she offered very helpful information for flea and tick treatment in a tropical environment. Will definitely return! read more

I was very satisfied with the cut my Maltese, Roxy, got here today. Her hair was cut exactly how I wanted it. She was clean and fluffy and happy when I picked her up. She looks beautiful. read more

Pet Haven Salon - Maltese cut (asked for short ears, but could have them longer if that is your preference). - Pet Groomers Near Me - Kapolei, Hawaii

I am extremely happy to have found Pet Haven they are awesome! Ihad just recently had a bad experience with a groomer that I had been going to for the last six years. So I called pet haven and from the moment Cheryl answered the phone she made me feel comfortable and at ease. I explained to her my fears and she made me feel very comfortable. I made an appointment for my boy dog first took him in and she did such an awesome job with him. Then I brought in my girl who was traumatized at the other groomer and she did like a "mini" groom just to get the fear of what happened to her away. She was so patient with my baby girl taking every step slowly, giving her loves and kisses talking to her very gently she even let me stay and hold her while she groomed her. My two babies have never looked so good and after they were so calm, not like when it'd take them to the previous groomers they were always so anxious and afraid and it wasn't like that this time. I was amazed at how calm they were, Cheryl did such an excellent job she's awesome at what she does. I'll definitely keep taking my babies there. read more

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