Miss Linda and crew do a great job with Murphy. Very accommodating with our last minute needs.read more

I scheduled an appointment and clearly explained the…read moreservices I wanted for my dogs. I also asked ahead of time if they accepted Apple Pay or tap pay, and was told "yes." When I arrived for my appointment, the front desk woman (didn't get her name) immediately seemed irritated. I let her know I was there, and the only response I got was, "Time?" I then noticed a sign stating they only accept cash or Zelle. Since my Zelle isn't working at the moment, I asked to confirm if they accepted Apple Pay or tap pay, as I had been told earlier. She looked at the sign and responded, "No, only cash or Zelle," in a very rude tone. I tried to explain that I had previously been told otherwise, but she cut me off mid-sentence and said, "NO WE DON'T, ONLY ZELLE OR CASH." I understand that payment limitations aren't necessarily their fault, but my issue is mainly with the attitude I experienced. When I asked if I could reschedule instead, she sighed, opened the book, and said, "Day and time?" She seemed annoyed and clearly didn't even want to serve or talk to me by her demeanor. At that point, I decided not to move forward and told her I didn't appreciate her attitude. As I was walking out, I could hear her slam something down in frustration. I've been here before when they were located near the trail and had a better experience, but unfortunately, this visit was disappointing due to the lack of customer service. Never coming back here again.

My cookie had a day at the spa and came out like a new pup and Bradley went for a little man…read morescape...both pups loved it

Called them around 4 PM today knowing this shop closes at 5, and they were so welcoming and able to…read moreget both of my dogs in for a groom! They took their time with my stinkys and got them looking and smelling fresh The customer service was amazing even from the phone call. I felt welcomed right away, and everyone was so friendly and kind. I was also really impressed with their pricing, very reasonable and customer friendly. You can genuinely tell they care about every pet that comes through their doors, and that really stood out to me. I'll definitely be coming back for their next groom and will be recommending this place to my friends and family! 10/10 experience!

We are incredibly grateful for the care and compassion we received from UrgentPaw during one of the…read morehardest moments our family has experienced. When it became time to say goodbye to our beloved 12-year-old Lab, Mac, we had hoped to find an in-home ve to help him pass peacefully in the comfort of his own home. Unfortunately, no one was available, and we were desperate to find an option for our sweet boy. I remembered seeing wonderful reviews about UrgentPaw, so I called to see if they could help us... and I am so thankful that I did. From the moment we arrived, we were met with the warmest, most compassionate care. The staff brought out a gurney and gently helped us transport Mac from our car into the facility. They placed us in a private, dimly lit room with a comfortable couch and calming music playing in the background. Mac was placed on a cozy dog bed and given some water while we spent our final moments with him. The vet techs, doctor, and everyone we encountered at UrgentPaw were incredibly kind, gentle, patient, and sympathetic to what our family was going through. They treated Mac with so much dignity and love, and they gave us the time and space we needed to say goodbye. Saying goodbye to a family member is never easy, but UrgentPaw made an unimaginably difficult experience as peaceful and comforting as it could possibly be. We are so grateful for their support, compassion, and exceptional care of Mac and our family. We truly couldn't have asked for a better experience. Thank you, UrgentPaw, for taking such wonderful care of our sweet Mac.

My 17 year old dog started peeing blood for the first time ever on a Saturday. It was in the…read moreafternoon so our regular vet was closed, we felt so helpless. We decided to go to UrgentPaws in Duarte and we are so thankful that we did! The staff was kind, compassionate, understanding, and very helpful. I love that they let us know that they had an open door policy so we could accompany our fur baby during any procedures. It helped me feel so much better to be by my baby's side during such a scary time. The staff explained everything they were doing and why, and in terms of pricing, spending the money felt worth it to ensure my dog's utmost safety. They even made sure to discuss treatment plans in including pricing to ensure everything was OK, both with my doggie and financially. We were out of there with treatment and medications in 3 hours which is much faster than I would've thought. HUGE thank you and shout out to the staff!! Thank you for being so caring and understanding during our time of need.

I am so incredibly touched by the amazing staff and Dr. Z!! From the moment we entered, everybody…read morewas so empathetic and kind. We came on a Friday and had to do a blood panel for our cat but the clinic was closed the next day. However, Dr. Z still went out of his way to call me, on his day off (Saturday), to let me know what the results to the tests were. He could've easily told me on Monday, but wanted to quell my worries and you genuinely don't find people like that anymore. I can attest with my whole heart that this clinic genuinely loves your pets like their own. The front desk receptionist made us feel so welcomed and really understood what we were going through. The vet tech was so incredibly kind and even trimmed our cat's nails without charging us when he had to be sedated to get his blood drawn. She was so, so sweet and even after we decided our next course of action, popped back in to say, "Aren't you happy he could get the surgery?!" I could tell that she really cared about the wellbeing of my cat and how I felt in that moment. Originally, we were afraid that we'd have to put him down due to a massive growth on his toe that we were afraid was cancer. Thankfully, Dr. Z and his team did not give up on our baby! I just can't put into words how grateful we are. Every single person was so incredibly kind and understanding. This vet clinic is a gem, truly.

Called to book an appt today and got hung up on 4 times. They would pick up the phone and hang up…read moreon me. When I finally got the receptionist on the phone she was so RUDE! I asked to speak to an office manager and was told she wouldn't be in until Monday... do yourself a favor and find a different vet office with receptionist that actually does their job.

Update: I still love their staff, pet food and treat selection, and their pet wash station! They…read morejust switched shampoo brands for their wash station and I am still very satisfied :)

Normally I come first thing in the morning when they open to bathe my dog. One time I did have to…read morewait while they swept the floors and cleaned the tubs. However today I came in the late afternoon. It was a mess. Hair all over the floor. We had to wait while they cleaned which was washing the tub only. The floor was covered in hair. She said they only sweep after they close. Plus the towels were torn and wholly. What happened to this place? Walter wasn't here! This never happens when Walter is here!!

Alex is a wonderful trainer! She has been walking and training our dog for more than a year, who…read morehas improved dramatically. Alex also took her to the dog park, community parks, and Pasadena city walk to help her socialize. She has been punctual and responsible. Our dog loves her so much that just hearing the name of Alex excites her. We strongly recommend her!

Alex is super professional and friendly. We have 2 corgis and they both love her! She helped us…read morewith basic training when the corgis were 12 weeks old. They love boarding with her and her border collie. The best of friends. She has worked with us through some food resource guarding issues and some mild reactivity. She also was great at assisting during the whelping of our first litter, weaning, desensitization, socialization, and training. Alex is so experienced and you are really in great hands when it comes to your canine companions (or any other pet). Highly recommend to anyone in the SGV area!

I am updating in response to the owner's response…read more.. First and foremost, my name is not Nicole, my name is Shaunna. The fact that the owner thinks that I am someone else indicates to me that I am not the only unsatisfied customer they've had and they know it. As far as the truth of my first review, I can happily provide pictures of the manure around the grounds, as I filed a complaint with the city and with animal control and still have the paperwork (including the photos) from that. In addition, I am pretty sure that I can dig up the credit card statements that indicate I purchased hay during the time I was boarded at Irish Rose, although that is a bit extreme I think. Nonetheless, if anyone require any of this, please feel free to contact me and I will happily send what I have their way. The owner's response indicated that turn out was $6. That part is true, when you ask to have your horse turned out in the arena for 30 minutes. If you want your horse turned out in the large green pasture, it is $50 extra and I *DO* have the paperwork to prove that. As far as the owner's claims that they have never had a complaint, that is completely untrue. I made my feelings very clear, and in written form, when I left. I also have complained about the facility to appropriate organizations. In fact, I believe that Animal Control received a complaint about the improper care of an older horse and came out to the facility to put the animal down. I was not the one who complained about it or filed a report, however I cannot say that I am surprised in the slightest. The point of my review is not to be mean, I just want to make sure that no one else has to ever experience what I did. It is a horrible facility and I am pretty sure they're survived this long simply because of the business from Santa Anita. By the way, my horse's name is Scarlett, not Arnie.

I boarded my horse here for a year and he was fine. The place is not fancy but they get the job…read moredone. Debbie listens to her boarders and does her best to make them happy. I came from a show barn so this was a bit rustic for me. Debbie bent over backwards to make me feel comfortable. My horse was in a huge pen with another horse and he loved it. I believe I paid $50 monthly for pasture turn out 3 x a week.

She is very gentle with dogs and they are super nice and patient. I really recommend her . I will…read moredefinitely call them again . I'm telling my family and friends to go and book her .

From the owner: Family owned business, using only but the best products on your pups, we will treat them like they…read morewere our own pups

I had a great experience at Wonder Dog Ranch. My dog, Lola, was in fantastic hands…read more ​A huge thank you to Kevin, who was one of staff members, that took great care of my puppy Lola and I. He handled everything and made me feel completely at ease. He was so professional and clearly cares a lot about the dogs. ​When I picked up Lola, she was happy and tired from playing, which is exactly what I hoped for. I will definitely be a returning customer!

We recently visited Wonder Dog Ranch with hopes of finding a safe and fun place for our dog to…read moresocialize and play. However, a few red flags made us uncomfortable with leaving our pet there. First, when we arrived, we weren't allowed inside--not even into the front office. Instead, we had to fill out all the paperwork outside. When we asked to see the play area where the dogs would be spending their time, we were also denied access. This raised concerns about transparency. Inside the office, we noticed a TV monitor and asked if it was used for pet parents to check in on their dogs during pet play time , Kevin told us no. This meant that once we left our dog, we had no way of knowing how they were being treated or interacting with other dogs. When we asked for a visual reference of the play area, he only had a few photos, which showed a couch and some toys--not the engaging and structured environment we were expecting. We did leave our dog for the initial evaluation. Before I left I asked him if he can take a video for me for todays at least, so that I can see how my puppy interacts with his stay , he then assured me he would be able to do that. My husband and I left to grab a bite, and returned in 45 min. When we returned I asked to see the video, and he said he did not take a video of my puppy interacting. After we left we discussed it and didn't feel comfortable with the lack of access and transparency. We ultimately decided not to bring our dog back. While we can't say anything negative about how the dogs are actually treated, the fact that pet owners aren't allowed to see where their pets will be playing or how they are interacting raises concerns. For us, peace of mind and trust are essential when leaving our pet in someone else's care, and unfortunately, we didn't get that here. Kevin appeared to be a nice gentleman, and maybe a bit old school, but this wasn't for us.

They truly care about your dogs like their own…read more We've tried so many places and none compare. There's a reason they always have a long waitlist. Even after moving farther away, we still make the drive because they're just that good. They're professional, especially great with poodle cuts, and you can tell they genuinely care about the dogs. The biggest win? Our dog actually *likes* going... and he usually hates grooming. So grateful we found them!

Happy paws take amazing care of our golden doodle. We have been taking him there for 2 years now…read moreand we are never disappointed and neither is our dog. No better feeling than being able to drop your dog off with a groomer you trust, because your dog is actually excited when we arrive.