Just have to say that I love the general manager, Francesca and her team at the Petco in Larchmont…read more The animals, fish and reptiles always seem happy and they're always in good shape compared to other Petco's that I've been to in Westchester County. The employees always recognize me and my family and greet us with a big smile on their face. I've gotten a chance to know them from the various visits I pay to the store on a weekly basis lol ,and they are wonderful people. The store always seems clean and the fish tanks are always spotless, which is the primary reason I go there besides buying cat food. I wish this team and their general manager Francesca all the success they deserve. I truly hope if there is a district manager that he or she reads this!

The cashier was super rude. After I paid for the bird seed, she extended the receipt toward me,…read morestaring only at the receipt and then looked away indifferently. It seemed as though "helping" me was truly disturbing her. There was only one person waiting in line behind me. The place was not very busy with customers. There is a friendlier pet store closer to where we live, but they don't have the bird seed we need.

Such a great and professional experience. My dog (very energetic and excitable bernedoodle) goes…read moreright in without hesitation. He comes out looking so handsome and happy. She also has trimmed my daughter's puppy and is getting her used to the grooming process. Highly recommend!

Horrible, horrible, horrible!!! If you want your dog to spend 7 hours sitting in a cage and get a…read morequick 15 minute trim before pick up, go for it. Our little guy (4,5 lbs Yorkie) was completely traumatized. Nothing was properly trimmed or washed. He smelled horrible. He had a huge red burn on his head from either cutting, brushing or blow dryer. He cried when we got him back. We had to give our dog a bath, medicine and take him to a vet after a 7 hour "spa treatment" at The Cut Above. Never ever again. Save your money or research better! There are so many great places where people actually care about your pets. Not this place..... STAY AWAY!!!!!

i concur with tina m it was a perfect experience dealing with alan... today is '2' weeks we have…read moreour male cavapoo- jr is 'great' ..when we got him he was about 8weeks old, weighed in at 6.2lbs.. today at the vet 7.2 pounds... in some months when we can jr a companion , we will def call alan.. one other comment directed to alan... its been '2' weeks, and i would have thought u would have reached out to us to see how puppy is doing, and ask us to post a glowing comment for puppyguyz.. in any case above is our comment... thanks

Perfect experience from start to finish! Alan is wonderful!…read moreWe received Chewy our mini poodle at 2 months old & he is doing great!!!!!!!!!

They were very friendly with me and helping me with finding my puppy. I ended up with a Scottish…read moreterrier. He's a moody feisty little thing, but you had to train them. So, he's understanding that it's not his house where he can run wild and chew everything, everyone loves him. I just want to spoil my doggy and give him the best life :)

I WISH someone had written the review I am about to write before I walked through the doors of this…read morespot!! And I drove from NYC... If you are thinking about getting a dog or cat, this is the review for you! My experience of Puppies and Kittens is not a great one. What I've learned is that this place does not really care that much about their customers. It is easy to tell with their customer service. Let me walk you through it... First of all, this place does not ever pick up the phone. I am talking EVER. I understand a large chain doing that, but this is a small independent pet store. Today, I called 10 times. You can't reach anyone and their answering machine is full. They mainly text. My experience is that I texted and asked a follow-up question to my original, and they totally ignored my follow-up question, despite 10 other texts and calls. However, I felt like they were ignoring me. So, I had my friend text he was served immediately via text "sure what animal are looking to put a deposit on". They helped a new case over an existing inquiry, even though I had sent 10 messages and called 10 times. Even if it was a bit redundant or asking something similar, this is called basic customer care. I had other questions to ask! There is a sense that I am getting that Puppies and Kittens has to do a lot of coordination and deal with a lot of people having a lot of different issues. Unfortunately, that is what you signed up for. The feeling I am getting from this place is that they have figured out what to get rid of so they can operate, so they can churn out animals. That type of integrity feels dangerous when choosing where you purchase a live animal from. So, if you are looking for reliability, communication, and high level integrity, I would not recommend Puppies and Kittens. That is EVERYTHING when you go to buy an animal! Everything. Everyone else is also busy, Puppies and Kittens. Everyone else has figured out how to employ properly and answer calls and provide customer service. It feels like there is a lack of caring and proper planning and adjusting to the needs of the business, not a total inability to provide basic communication. In the rising era of businesses opening, availability of networking and communicating from a phone and possibilities expanding everywhere, we really will look to integrity. Who knows, one day a puppy and kitten store could be right next door and we remember integrity. It stays with us forever. Don't go here. They don't care.

The guys that work here are friendly and helpful. They genuinely enjoy helping their customers…read morebring out the best in their aquariums and are very knowledgeable. They have a large variety of salt water and freshwater fish as well as corals. They are conveniently located directly off the highway exit.

TOP FLIGHT PLACE hands down best place in Ct. from quality to customer service to knowledge and of…read morecourse best prices !!!!

Through a chance google search for koi in my area, I connected with The Koi Story. Wow, what an…read moreexperience! Neil picked up the phone and answered lots of questions without trying to sell me anything. I had to visit the fish farm and was in awe. I have never seen koi fish in such abundance and varieties. The holding pens are huge with tremendous filtering systems and tons of happy fish doing what they do. Neil spends time answering questions and making sure that the fish will be going to a good home. The passion he has for raising koi is clear and I can't imagine being in better hands. It's not just a business, it's an experience and I can't wait to go back.

They're very professional and most of all theythe are very fair with their prices…read more they are honest with their work, I sincerely recommend Koi Pond Story to everyone who are seeking help with their Pond.

TERRIBLE! AVOID!!- the staff will not let you speak to the groomer you request. They are lazy…read more my dog gets regular brushes and baths but sometimes you need the help of a professional. They shaved my dog to look like a mole rat and I cried! it was cold outside and had been brought in with a beautiful coat of fur and left naked. $200! I've been to many groomers over the year and have never had this terrible experience. Don't go there.

First timer here! I was recommended to check this place out after seeing Westchester magazine…read moreaward them for best dog groomer. It was our puppy's first grooming. They did such a great job and he looked and smelled so good! It's always so hard with a new puppy but I'm so happy with the outcome. Staff was super friendly and welcoming. Definitely coming back and would definitely recommend.

Bought a boa from their website. Overall great experience.... A++ Communication. Super easy…read moretransaction. Thank you!

I contacted Jungle Bobs Reptile World to ask if they would adopt my fire belly toad of 11 years…read more Tyler responded within minutes of my email. We set up for a drop off. Kind, professional and very helpful. This emotional transition turned out to be a moment of relief and happiness knowing my fire belly toad is in the right hands. Thank you soo much! I feel peace of mind.

I got a Cavalier King Charles from Zoo-Rama in April and had a good experience. The manager, Jay is…read morelovely and very helpful. The store gives you everything you need to take home a new puppy which is extremely helpful to a first time pet-owner (food, toys, weepads, bowls, treats). My cavalier, Lucy is healthy and happy. Her temperament is excellent, she's social, kind with everyone she meets, other dogs and children. In general, when you take your dog for their first check-up they may have common things like an ear infection or gastro issue. Highly recommend purchasing pet insurance 2-weeks before you take home your furbaby, as they have waiting periods of about 2 - weeks and so anything the vet catches in that time they won't cover or cover sometimes in the future. Another thing that helped me was purchasing an older puppy (4 and half months) because then they have all their wellness vaccines usually - reduces costs and makes it a little easier if considering doggy daycare.

I had a terrible experience with this place. The New York State law to stop pet stores from selling…read moreanimals from unvetted breeders came too late for us. We bought a sweet female Shih Poo, Carly from Zoorama. Sadly, just five months after bringing Carly home, the vet diagnosed her with a serious progressive kidney disease. She died only six years later, which was heartbreaking and unexpected. It's so upsetting that Zoorama cared more about making money than about the health of their animals. They charged high prices but didn't make sure their breeders were responsible. Because of this, we ended up with a very sick puppy, and our family suffered. I'm very disappointed in Zoorama's dishonest practices which only ceased after the law went into effect.