I set up a new account with Zoomies for a one-day daycare session for my Australian Cattle Dog…read more However, the owner, Mary Jane, declined my request to keep my dog separate from other dogs. While my dog loves people, she tends to avoid other dogs due to anxiety, which can lead to her biting them. I find it unreasonable for the owner to require my dog to participate in group play, as she stated. She is not familiar with the temperament of Australian Cattle Dogs. In the past, other boarding facilities have accommodated my request to keep my dog separated from the other dogs, but Mary Jane was unwilling to meet my dog's needs. Mary Jane did not provide me with enough time to find another boarding facility after she declined my request one day before the scheduled daycare session. The receptionist informed me that it was available, but MJ said it was full. Additionally, I asked her to remove my account, and she texted me that she would do so shortly. However, when I checked a few hours later, I found that the account still existed. I texted her, and I still haven't gotten her reply.

Our two pups, Jake and Hobbes, have stayed for boarding with Zoomies multiple times. They are…read morealways returned to us happy and healthy! One is an elder statesman and the other a 2 yr old. Both get the care they need, always! The photos I receive of them at play are so helpful, especially when I am away from them for a two week stay. In short, I cannot recommend Zoomies highly enough. My interactions with Mary Jane have always been cordial and informative. Her care for my dogs is evident in the way the place is run, in the employees, and in the excitement my 2 yr. old pup exhibits when he knows he is going to Zoomies!

I wish I could give them 10 stars and found them sooner. Not only are they the best rates I've…read morefound in the area- they are extremely efficient, thorough and kind. My dogs have had the routine stuff, dental work, biopsies, and even emergency snake bite treatment. Dr Portie was absolutely the best caring and following up for days after my dog got bit. The other vets are great too and it is easy to get appointments. Can't recommend enough!

When Cancer Results Go Missing: Our Experience at Sunset Canyon Veterinary Clinic…read more When our dog's cancer biopsy results sat undelivered for three months at Sunset Canyon Veterinary Clinic, we learned the difference between a medical error and system failure that puts pets at risk. Our dog Maddie's biopsy revealed aggressive malignant melanoma with a mitotic count of 3--a diagnosis requiring immediate action. We discovered this critical information only by accident during an unrelated appointment three months later. The clinic's explanation: they had been calling the wrong phone number. What Went Wrong: The communication breakdown had serious medical consequences. Maddie lost the opportunity for immediate surgical revision to obtain wider margins, which significantly reduces recurrence risk. Her melanoma vaccine protocol (Oncept) was delayed by over three months. Most importantly, we were denied the chance to make timely treatment decisions during the most critical window. While Sunset Canyon claims they attempted contact and left voicemails, they were calling an incorrect number. During this same period, my wife called the clinic twice, leaving voicemails that included her correct phone number. She never received a return call. No email was sent. No letter was mailed. The results simply sat in their system until we happened to bring Maddie in for another issue. The Response That Revealed More: After discovering this failure, I expected accountability. Instead, I encountered indifference. No management team member contacted us proactively. When I finally reached Carlos, the office manager, after multiple attempts, he was unaware of what had happened--suggesting no internal review had occurred after such a significant oversight. I requested a written explanation of the incident and their plan to prevent future occurrences. Carlos said he would forward this to ownership. They never responded. The Bigger Picture: Medical mistakes happen, but how organizations respond reveals their priorities. A veterinary clinic should have protocols ensuring families receive cancer diagnoses--confirmation calls, certified mail, multiple contact attempts. When those systems fail, leadership should acknowledge the error and demonstrate corrective action. According to public records, Sunset Canyon was acquired by Southern Veterinary Partners in June 2020, meaning reviews prior to that date may not reflect current operations or management philosophy. I can't prove that the clinic is now run by a mission of profit over pets and people, but you can let this incident stand as Exhibit A. What Pet Owners Should Know: Before choosing any veterinary clinic, ask about their communication protocols for critical diagnoses. How do they confirm you received important results? What backup systems exist when the primary contact fails? Your pet's life may depend on these seemingly mundane procedures. Maddie's care was compromised not by a single mistake, but by a system that failed at multiple points and showed no urgency to improve. Three months of her life--time we can never get back, time when cancer cells were potentially spreading--lost to a clinic that couldn't be bothered to verify a phone number or return a call. Our dog Maddie doesn't know her prognosis may have worsened because of the clinic's negligence. She doesn't understand why her family spent sleepless nights wondering what might have been different if we'd known sooner. She just trusts us to protect her, the same way your pet trusts you. Don't let your pet's life depend on a system that treats cancer diagnoses as routine paperwork. They deserve better. You deserve better. And the next family walking through those doors deserves better, too.

The staff is extremely unhappy and it comes across on the phone. I am afraid if the front office…read morepeople are so angry that the people who care for our animals may be equally as unhappy and take it out on our fur babies.

We are always at ease leaving our three dogs at Stay N' Play, whether for overnight or for a few…read moreweeks. The dogs are eager to go. The staff are professional and seem to genuinely love animals. We never worry about how our guys are doing when we are away.

We love HCPR! Our boys stay here frequently and are always very well taken care of ! I always rest…read morecomfortably when our dogs stay here. Friendly staff who are accommodating and responsive.

We've been using Hill Country Pet Resort for both dog and cat boarding for a few years and have…read morealways had a wonderful experience. The booking process is easy, and the team is very responsive and has even accommodated last-minute scheduling requests. The staff is amazing and you can tell they really love what they do. I highly recommend Hill Country Pet Resort to anyone looking for a reliable and trustworthy place to board their pets. It is so great knowing our pets are in good hands, and we are always comfortable leaving them with such a caring team.

Fabulous first visit for Quincy my 5 year old Goldendoodle! The staff are exceptional…read moreprofessionals and the facility is awesome! Just moved to TX 1 month ago......from CA. I tried a few places in Ventura, CA with no success.

Fantastic team and they truly care! Alissa and Kenny were especially kind and professional :)read more

Our dog LOVES the Austin Pet Ranch! The whole team is like an extended family who enthusiastically…read moregreets him each time he boards. We are also truly indebted to them for noticing that he was sick on a recent visit and arranging for him to get transported to the pet ER. They literally saved his life by acting quickly. I'm forever grateful to David and his whole team for the love and care they've shown our pup. We can see it in how he excited he gets each time we arrive --thank you!!!

Been taking Rocco there for 8 years, and my dog has always been cared for very well. The staff is…read morealways friendly and upbeat with Rocco, especially when he starts his initial "dramatics" when being admitted. This visit Rocco had to take medication twice a day, and again they dealt with my dramatic dog very well. Thank you!

Poor communication. I could not get through their online process to reach them, (I was not…read moreauthorized to make contact... what?!?!?!) and that appears the only avenue to make an appointment.

This is our first experience using a mobile dog groomer & I give The Drippin' Dog a solid A+. Taco…read moreis so proud of himself he can barely get out of his own way today. And for this little rescue who was super sick just a little over two years ago, well I just love how proud he feels. I highly recommend Drippin Dog for all your mobile grooming needs! I just saved 3+ hours driving to Petsmart so I'm in heaven! She's so nice & Taco loved her! Yay for this option for all us Drippers. ;) And the scheduling was SO easy too! Way to go Drippin Dog!

We love Dog Camp SOOOO much! Callie had never been away from home when she came to Dog Camp. And…read moreshe's not an easy pup, she's had a rough life. They worked with her slowly, found friends she liked, tried her with several different groups. Well, until she met her friend Goose. Now they tell us if Goose isn't coming because we have to talk about whether or not she still wants to go! But she loves her human friends there too! Hands down best group of people and wonderful set up for my girl.

We were referred to Dog Camp by friends and decided to tour earlier in the year. We called asking…read moreabout a tour, and the young girl at the desk was so great! We had a wonderful tour with the General Manager, Eva, and she made us feel like a priority even though they were clearly busy. Other customers greeted her like family and she knew every dog that walked into the office during our tour, which made us feel great about the facility! It was clean and checked all the boxes. Fast forward, we received the email about staff changes. That should've made us question things. Everything felt so different, and almost corporate with trying to sell us more. My husband said like a greasy car salesman! The outside looked beautiful but in the building you could tell the cleanliness was definitely not the same, with an odor like a shelter! We're saddened to have to continue to shop around. Unsure if they were bought by corporate, but I've had a better experience at Pet Paradise corporate!

Lucky's Paw has been our go-to for dog daycare and boarding for over four years now, and there's…read moretruly no place like it. It's our dogs' home away from home. They literally know what days they're going and can't get out of the car fast enough when we pull up! Alla and Tom, the owners, are the absolute sweetest and love our dogs like their own. You can feel how much they care, from the daily playtime updates on Facebook and Instagram to the thoughtful birthday and holiday celebrations they do for the pups. The photos they share are always so fun and make us smile every time. We even found our sweet mini golden retriever through them, and he's been the greatest addition to our family. We honestly can't imagine life without him. If you're looking for a place where your dogs will be loved, cared for, and excited to go to, Lucky's Paw is it. We're forever grateful for this special place!

My 4-month-old mini Goldendoodle, Luna, thrives at Lucky's Paw Playhouse. She burns off energy…read moreplaying with her friends, and by the time we get home, she's happily exhausted and well-behaved. Luna can get mouthy when bored or overstimulated, so daycare is a game-changer for her. Plus, the care she receives there is exceptional! Photos of Luna playing was courtesy of Lucky's Paw Playhouse.

We have 2 miniature donkeys, 2 chickens and a cat. I was concerned that I would not be able to…read morefind someone willing to care for non domesticated pets(even though our chickens and donkeys are very tame and friendly) . I found Jennifer on a website called Thumbtack. She answered my request in a matter of minutes. Jennifer was willing to handle all o the details associated with the very specific needs of each set of animals.... Her communication was amazing and she was very detail oriented and had us fill out a sheet for each animals needs/vets/feeding/routine/specifics. She came out a week prior and did a complete and thorough walk through of the entire routine for each animal's A.M. and P.M. care. She followed up with texts and emails the day before her pet sitting time to make sure we were all set. Jennifer had to let chickens in/out of the coop, feed, gather eggs and make sure they were tucked in safely in their coop at night. She fed, brushed and even scooped manure from the donkey stall and pen and visited with the donkeys. She fed , took care of litter box, talked to and won over our shy kitty in 3 days time. Jennifer updated us every evening with a text to let us know how things were and even snapped a photo of our kitty and sent it to us. When we got home, Jennifer had picked up all of our mail and left us a detailed note on the pets and followed up with an email making sure we arrived safely and the pets were ok. We could not have been happier with Sunset Canyon Pet Care. We are already working out the details for a week long trip in July to use her services again. Jennifer is more than reasonable with her pricing and goes the extra mile to make sure she understands all of the needs of the pets. So happy we found Sunset Canyon Pet Care. Kay SW Austin 78737

My goofy horse colicked (again) this weekend. She was treated Sat morning by Dr Gary Pruitt, and…read moreagain today by Dr Erin West. The doctors at Sunset Canyon are good, kind people whose passion is helping us keep our pets up and running. They have many years of combined experience. I was a valued employee there from 1999-2011. As this part of Hays county continues to grow in leaps and bounds, so do the locally owned businesses, I feel the core values that began with Drs Amber and Lamar Crossland are carried on in the hearts of the doctors and staff at Sunset Canyon today. Thank you, Gary and Erin, for keeping my girl feeling good this weekend.