I wish I could give them 10 stars and found them sooner. Not only are they the best rates I've found in the area- they are extremely efficient, thorough and kind. My dogs have had the routine stuff, dental work, biopsies, and even emergency snake bite treatment. Dr Portie was absolutely the best caring and following up for days after my dog got bit. The other vets are great too and it is easy to get appointments. Can't recommend enough! read more

The front desk staff, including the manager Gwen, need significant improvement in how they treat clients and or potential clients. I experienced zero empathy and a very condescending attitude while trying to schedule an appointment for my pet, who has complex medical conditions. As a pet owner, I was simply trying to ensure my pet would be matched with the appropriate veterinarian who understands this condition and could provide proper care. Instead of feeling supported, I felt dismissed and talked down to during the interaction. Compassion and professionalism should be the standard, especially when dealing with worried pet owners and medically complex cases. read more

When Cancer Results Go Missing: Our Experience at Sunset Canyon Veterinary Clinic When our dog's cancer biopsy results sat undelivered for three months at Sunset Canyon Veterinary Clinic, we learned the difference between a medical error and system failure that puts pets at risk. Our dog Maddie's biopsy revealed aggressive malignant melanoma with a mitotic count of 3--a diagnosis requiring immediate action. We discovered this critical information only by accident during an unrelated appointment three months later. The clinic's explanation: they had been calling the wrong phone number. What Went Wrong: The communication breakdown had serious medical consequences. Maddie lost the opportunity for immediate surgical revision to obtain wider margins, which significantly reduces recurrence risk. Her melanoma vaccine protocol (Oncept) was delayed by over three months. Most importantly, we were denied the chance to make timely treatment decisions during the most critical window. While Sunset Canyon claims they attempted contact and left voicemails, they were calling an incorrect number. During this same period, my wife called the clinic twice, leaving voicemails that included her correct phone number. She never received a return call. No email was sent. No letter was mailed. The results simply sat in their system until we happened to bring Maddie in for another issue. The Response That Revealed More: After discovering this failure, I expected accountability. Instead, I encountered indifference. No management team member contacted us proactively. When I finally reached Carlos, the office manager, after multiple attempts, he was unaware of what had happened--suggesting no internal review had occurred after such a significant oversight. I requested a written explanation of the incident and their plan to prevent future occurrences. Carlos said he would forward this to ownership. They never responded. The Bigger Picture: Medical mistakes happen, but how organizations respond reveals their priorities. A veterinary clinic should have protocols ensuring families receive cancer diagnoses--confirmation calls, certified mail, multiple contact attempts. When those systems fail, leadership should acknowledge the error and demonstrate corrective action. According to public records, Sunset Canyon was acquired by Southern Veterinary Partners in June 2020, meaning reviews prior to that date may not reflect current operations or management philosophy. I can't prove that the clinic is now run by a mission of profit over pets and people, but you can let this incident stand as Exhibit A. What Pet Owners Should Know: Before choosing any veterinary clinic, ask about their communication protocols for critical diagnoses. How do they confirm you received important results? What backup systems exist when the primary contact fails? Your pet's life may depend on these seemingly mundane procedures. Maddie's care was compromised not by a single mistake, but by a system that failed at multiple points and showed no urgency to improve. Three months of her life--time we can never get back, time when cancer cells were potentially spreading--lost to a clinic that couldn't be bothered to verify a phone number or return a call. Our dog Maddie doesn't know her prognosis may have worsened because of the clinic's negligence. She doesn't understand why her family spent sleepless nights wondering what might have been different if we'd known sooner. She just trusts us to protect her, the same way your pet trusts you. Don't let your pet's life depend on a system that treats cancer diagnoses as routine paperwork. They deserve better. You deserve better. And the next family walking through those doors deserves better, too. read more

Sunset Canyon Veterinary Clinic - Veterinarians Near Me - Dripping Springs, Texas

My weimaraner was diagnosed and needed emergency surgery for pyometra. The vet that diagnosed the dog said that she probably would not make it through the night. The situation was grave. Sunset Canyon Vet was able to take her after hours. Dr Dietz did an amazing job. I cannot even find the scars from the surgery. Belle recovered overnight. Try finding a vet clinic that will stay after hours or even have a reasonable charge for it. Thank you again Dr Dietz for helping us out! read more

Sunset Canyon Veterinary Clinic - Veterinarians Near Me - Dripping Springs, Texas

We receive excellent care. The nurses/techs are fantastic. I've loved every one I have seen. The second to last visit we had with a tech with short brownish grey hair (wish I could remember her name!) and took extra care with our chihuahua who gets very nervous. Another time, we had an urgent visit with Dr Erin west and was very pleased with her care for our senior dog. Thanks! read more

Let me begin by saying I have never written a negative review for any business before- even in situations where it might have been justified. This is the first negative Google review I've ever felt STRONGLY deserved it. If zero stars were an option, that's what I would give. I have a very small 8lbs, anxious dog who does not do well in kennels. I had previously explained this to them. He is a rescue that was previously abused and kennels are one of the triggers that cause him extreme panic. I scheduled his 1st dental cleaning and was instructed to drop him off at 7:30 AM. The procedure was supposed to take only a few hours, so I called at 12:30PM expecting he would be recovering after his procedure. Instead, I learned they hadn't even started- he had been sitting in a kennel for five+ hrs, unfed and without any water since 5PM the prior evening due to the mandatory fasting protocol involving general anesthesia. Their policy is to take in all dental cleaning appointments at 7:30am. This was never communicated to me as I would have never agreed to bring my dog here knowing his terror of being lock in a kennel. I was under the impression that 7:30am was the time slot that I secured for my dog's $600+ procedure. Anyone who owns a pet knows dental cleanings aren't cheap, and this approach makes it clear they're prioritizing volume and profit over the well-being of your pet. Reader, ask yourself this: when was the last time you arrived for a scheduled procedure involving general anesthesia, only to sit around for five+ hours- fasted-while multiple other patients were lined up ahead of you? Never. It's unacceptable and unethical. This practice shows they are overbooking for profit and crowding their schedule at the expense of the pets in their care. There is NO reason not to stagger the appointments. The cherry on top: Phone Call with Manager Renee Carroll When I called at 12:30pm to get an update on my dog, the office manager, Renee Carroll, was incredibly rude, unprofessional, and emotionally unintelligent. She repeatedly cut me off while I was speaking, showed zero empathy for the deep concern I had for my dog, and responded to my concerns by snapping, "Well, do you want to come get him then?"- this was said right after she informed me they were now placing his catheter (around 12:45 pm). She accused me of not telling them my dog was anxious of which I have been very vocal about. Additionally, I had my dog's medical records forwarded to their practice for this procedure which clearly outlines the prescriptions he is prescribed for anxiety. Renee's behavior was unbelievably unprofessional that one of the drs. had to take the phone from her to continue the conversation. Renee offered to send me a video of my dog and I agreed and told her that would be appreciated. I received 2 photos and they were of him being held by a vet tech outside of the kennel. Of course they didn't want to show me what he was like from inside the kennel because he was in pure panic. A note to the sunset valley team: I urge you to listen to the phone calls. There were two, one with vet tech Abigail and one with your office manager Renee. I hope they serve your team as moments of self reflection on how not to treat someone who is calling in worried about their pet that suffers from high anxiety who's been confined to a kennel for 5+ hrs and forced to fast for 20 hours. The way this situation was handled left me questioning the ethics of their practice. Additionally, Renee does not deserve to be in a position where she is communicating pet care to pet owners. She made this situation 10X worse and should not work here. I am willing to bet I am not the first person who has made a complaint about her. Again, I urge you to listen to the phone calls, and while you're at it, please send me a copy- I'd like to have a copy as well. Trusting someone with your pet is a decision we as pet parents take seriously. Save yourself the worry and go somewhere where the at wellbeing of your pet is top priority, and not the profitability of their practice. read more

I came here for a second opinion from my last vet and the new doctor was the best and was very good and helpful, they are the best thanks to the staff and you should take your animals here if you need a great vet read more

First class veterinary clinic. AMAZING experience start to finish with TPOL surgery on English Lab. We could not be happier. Thank you Dr Portie & Dr Allman read more

Sunset Canyon is absolutely the best Vet around. All the Dr's and techs are very passionate, caring and go above and beyond to make you and your beloved pet feel comfortable and loved. Thanks to Dr Dietz for bandaging up my Boxer baby with such great care and compassion. If you want excellent care with knowledgeable and loving Dr's and staff, go to Sunset Canyon! Mona read more

So very glad we found Sunset Canyon! They have been a godsend for our two pets. They do not gouge, or order any needless tests. I hear and read so many horror stories about this happening elsewhere, particularly in the Austin area. It is a beautiful office. Our cat is a challenge to examine. Other veterinarians have literally sent him away. Dr. Dietz was patient, professional and thorough. All problems were solved efficiently. I'd say this is the one of the top in the state. Highly recommend. read more

We got a new vet today at Sunset Canyon Vet... Dr. Colt Deitz was personable and very thorough. Definitely a plus to go there...

Been going for 20 years and hope to double it. Quality care from considerate, professionals.

Been taking my paraplegic corgi boi, Archie, here for the last two years. Dr. Portie, all the vets & the vet techs, & this clinic are a model for veterinary practice & care in 2023 (!!!!). That's a fact, jack. They go above and beyond your standard vet care, and are very reasonably priced. Dr. Portie performed my Archie's neuter surgery, & made himself available right away to see Archie in-person when Archie had a bad reaction to the surgery (which is resolved / Archie is fine!). Dr. Portie cares a ton, has a hyper-level attention to details, plus the tenure, top education & knowledge that make him a well-respected, bonafide expert in his field, and the best vet (care) an average peasant like me can get! I drive us all the way out to Dripping Springs from Austin, when i have a vet literally less than a 5 min drive from where i live...This team & clinic are worth every drop of gas and second of time spent coming to/fro here! I know they also see horses & snakes, in addition to dogs & cats. I trust them with the special needs care of my precious Archie, & there's very few doctors & teams I can honestly say that about. Super grateful for this special crew & care! read more

Our recent visit to Sunset Canyon was for teeth cleaning our 4 year old Maltipoo. Sunset Canyon should be the model for all other Vet. Clinics. Dr. Alice Dietz performed a excellent job on cleaning his teeth. He also need an extraction of one tooth. Everything was done so completely and perfectly. We didn't have to do anything before or after the procedure. The only thing we did was to observe our pet. We love every single one of their vets! Go Sunset Canyon, you're doing great! read more

I have been breeding for over a decade and have been truly blessed when I was Introduced to Dr Glen Portie & Dr Garcia. These Doctors and their staff go over and beyond any other clinics in the Austin and surrounding areas I have had several emergency situations where they have been there to share their knowledge and offer advice and even prayer I highly recommend Sunset Canyon BFR BULLIES read more

We were faced with an emergency that had to be addressed immediately and they were the first ones to accept us after calling 7 different vets around South Austin. We showed up at 4:30 pm they quickly took our 13 year old dog in and had to sedate her to give her 7-8 stitches they told us to return by 6 and lily our dog was ready for us to pick up. She was a bit groggy but that was expected. Without them taking us so late in the day we don't know what the outcome would have been for our old lady Lily. Seriously one of the best vet experiences I have had in my life. read more

Just wanted to provide an update that my dog is doing great! She is down to just 2 prescription pills a day and 1 over the counter. We soon hope to be down to 1. She is back to her old self! I am so thankful I didn't succumb to the pressure to put her down. read more

Your front desk staff have zero compassion. I called today to inquire about a service that the website lists as something they do. I was told they do not (ophthalmology) and then was told if my dog is blind then that's all there is to it. This is no way to talk to potential clients with ailing pets. Red flag. read more

I am extremely disappointed with Sunset Canyon Vet and will not be returning. Over the past three visits, I've had to wait between 30 and 60 minutes for scheduled services, which shows a complete disregard for clients' time. Yesterday was the tipping point: after waiting 45 minutes to have my dog's nails clipped, I was told they couldn't perform the service because my dog's rabies vaccination was out of date--a detail they could have easily checked beforehand. Then today, I was just 10 minutes late for my appointment and was told they would treat us as a "walk-in" because we were late, and that my spot was lost due to someone else coming in at 5 p.m. The lack of communication and respect is unacceptable. I would not recommend this clinic to anyone who values their time and expects professional service. read more

We have always gone to Sunset Canyon Veterinary and our paw babies have been cared for by Dr Portie and his awesome staff.

Been a client for over 20 years. Dr. Portie is kind, patient and will try and save you money while diagnosing your pets problem. All the vets are knowledgeable and caring. They have saved some of our pets lives and we couldn't be more grateful! read more

Extremely unpleasant and rude people at the front desk. I used to like some of their veterinarians but I won't be back anymore because of how rude their are with their clients. read more

We have been so happy with Sunset Canyon and Dr. Portie for our almost 10 year old golden retriever, Stella, ever since we moved out this way and had to find a new vet. Dr. Portie is so great with her, gets down on her level, and makes the whole experience comfortable for her. He doesn't push for unnecessary tests. You can tell he just loves dogs - particularly goldens. He said he's had 9 of his own! And at our most recent visit, my husband brought our 3 year old daughter along, and Dr. Portie was so kind to her, let her listen to Stella's heart with his stethoscope and even let her help administer Stella's shot. Super kind of him - that was such a cool experience for her. We're definitely fans of Dr. Portie and thankful to have found such a great vet! read more

They have been my vet for five years, always done me right, lower costs then other as I always price check. Nice people weather on the phone or in person and has a great setup for drop off and pickup. Really a great vet! read more

I used to rave about this vet to anyone we knew but a few months ago we took our 10 month old dog in to get a vaccine & I asked if they could trim his nails. They were unable to cut his nails because of his "behavior". He doesn't like his feet being touched and I told the vet tech that. When they brought him back to me (first mistake, they didn't put me in a private room, i was told to wait outside and they took him inside) when they brought him back he immediately dodged his head from me petting it which isn't like him. All they as in the vet techs told me was he was hard to handle. Fast forward to 10pm that night the white of his eyes turned red/purple. Immediately go back to the vet and one veterinarian said "I wasn't there but I heard he alligator rolled and hit his head" So why was this information not shared with the owners right then and there? We were told it would heal in a couple of days but it took 2+ weeks to return fully back to white. I'm utterly flabbergasted that that information was withheld. We will unfortunately not be returning. Please treat every one of your patients with no time limit and stop rushing patients in and out like a drive through. read more

Sunset Canyon Veterinary Clinic - Veterinarians Near Me - Dripping Springs, Texas

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I've had two fantastic experiences, which more than justifies a quick Yelp review. Both cases were urgent for our four legged idiots that are technically dogs, but are treated better than most humans. In both cases, there was almost zero wait to get in. Their Covid protocols are sensible and incredibly accommodating (they were at my car with masks on before I even had time to call and let them know I was there). Additionally, the two different doctors that I dealt with took the time to thoroughly explain the situation and what my options were; elaborating on the pros and cons of each. The friendliness of the staff, ease of having our pups cared for, and the overall experience were all 5-Star. Well done, gang! Now if only I could get care this good. read more

I have been taking my dogs to sunset canyon for years and they are wonderful. For everything from routine shots to neutering. And unfortunately having my sweet old dog put to rest. They are caring friendly and professional. I now take my one year old Rat Terrier and I plan on taking him there for many happy years. read more

Had to put down my 14.5 year old Pommie today. I told them what was going on and they assured me that her body was declining and this was for the best. She was so sweet and devoted. The staff were so respectful and compassionate. The facilities are beautiful. This will be my go-to vet from now on. read more

I took my dog here on recommendation of a friend after having gone to multiple vets for years with no solutions for my chihuahua's gastro issues. Thousands of dollars spent to no avail. SCVC was able to get me in the same day (amazing!). My friend recommended Dr. Portie to me. He was very thorough in explaining what could possibly be going on with my Chi as well as offering a treatment option that hadn't been suggested yet. Dr. P followed up with me later that week to see how Lily was doing. A few months later I had to get her in again for more treatments and was able to get in right away. The entire staff here is lovely and wonderful to work with! The establishment is clean and has a welcoming feel. I just love everything about this place and I love Dr. Portie! I've heard the rest of the vets here are also wonderful. This is the vet I have been looking for all of my life!! I live on the east side of Austin close to downtown and the drive to this vet is completely worth it. I can't recommend them enough. 10 stars! (I will add that they are very reasonably priced!You can tell that they are not out to get as much money from you as they can but to truly work within the budget you have to provide the best care within your means. After having spent so much money in the past only to have no solutions, I am very grateful for this!). read more

Wish I could give more than 5 stars! Extremely happy with everything about this Vet Clinic. My dog's teeth were nasty - called the place right by my house and they said $1,000 for a teeth cleaning. I was like "what?! who pays that?!". My friend Whitney works at Sunset Canyon so I called there and they said $200!!! Showed up with my dog, Margo Rita, and asked if they could also cut her nails. Not only did they do an amazing job on her teeth (I'm shocked by how white they are), and her nails, they also plucked a ton of hairs out her ears! We normally shave her ourselves, and she doesn't really like her ears being touched, so it was greatly needed. Even though I forgot to mention it, they saw that it was needed and did it. I will recommend this vet to everyone. Thank you Whitney and staff! read more

Never been here but yelp Won't let Me delete by accident. So here I am just wasting time read more

They helped save one of my dogs and the other senior dog is like a new puppy now and the rates are reasonable. One of my dogs ended up having pancreatic and liver issues. He needed to be at a vet hospital in ICU. But I knew that would be really expensive and on the older side. So I asked if they could just give fluids and meds each day. I would drop him off in the morning and pick him up at night. Did this for a week. He made a complete turn around. My senior dog I thought was going blind and was not eating much. I was told from many people not to get their teeth pulled when they are old. However, I felt like I needed to do something for him. Sunset Canyon recommended pulling out his teeth because they were infected. I was given quotes by other places and they were a lot higher than Sunset Canyon. I told them what I could afford and they kept in around that price. My senior dog now is running around like a puppy and his vision has been restored. The teeth infection was going into his eyes. I will always be so grateful for them. read more

I haven't had many good experiences with veterinarians, but this place has been an exception. They have a strong group of vets and assistants who have helped us take care of 2 dogs and a cat. They don't push you to spend money unnecessarily, and their advice has always been sound and measured. They helped us put down our beloved 14-year-old German shorthaired pointer yesterday, and the service was good enough that I felt compelled to recommend them. read more

I cannot rate this vet highly enough. We have brought four dogs to them for the last decade and they have always been kind, compassionate, and thorough. They are not always the cheapest option, but they are always the best at what they do. We have said goodbye to two of our beloved dogs with the staff at Sunset Canyon Vet Clinic. They were understanding in both cases. Our dear pet Ribeye was in pain and had to be put down. The vet and tech were gentle and attentive. The other we lost suddenly. The staff stayed past closing to let us take our time saying goodbye. They also held our baby for us until we could make arrangements to burry her at home. It means the world to us that they care for our animals as though they were their own. read more

Sunset Canyon Veterinary Clinic - Front entrance - Veterinarians Near Me - Dripping Springs, Texas

brought my dog there 3 weeks ago, diagnostics was allergies 3 weeks later he was dead. Have been going there for 29 Years with multiple pets. Since Lamar and Amber sold it is not the same will not be going back, ever.I am beyond heart broken. read more

Dr. Kotzur is a usda accredited veterinarian and was extremely helpful and knowledgeable of what I would need to do to have my ESA (canine) accompany me overseas. This is the best practice I have come across and worth the drive alone for the awesome Doctor's and staff. read more

Sunset Canyon Veterinary Clinic - Sunset canyon canine patient of Dr. Kotzur - Veterinarians Near Me - Dripping Springs, Texas

We love Sunset Canyon and even though he won't admit it, so does our dog Blue. Dr. Alice Dietz and Vet Tech Neville are the best. They take the time to listen our concerns and go above and beyond with making blue feel comfortable while he is in the office. We love you guys! read more

I've been going to sunset canyon vet clinic for probably 20 years now? I can't imagine trusting anyone else with my dogs the way I trust sunset canyon. Every vet I've interacted with over the years has gone above and beyond, caring for my animals. They're reasonably priced, and super friendly. Everyone there seems to work well together as a team. Specifically, a year ago this month, one of my dogs mauled the other one. It was a difficult decision to put the dog who mauled down, and it's been an intense experience caring for the dog who was mauled. Several of the vets have been helpful during this time, but most of all Erin West has done so much to take such great care of Sophie! There's no way I'd still have her with me, without Erin's help, knowledge and care. World class top marks to Sunset Canyon! read more

Sunset Canyon Veterinary Clinic - Sophie Sue goes to Sunset Canyon all the time. :) - Veterinarians Near Me - Dripping Springs, Texas

These folks did a fantastic job spaying all my pigs. We had 5 total females and they were all on great shape following the surgeries. We know of no other vet clinics who will spay female pigs near us, but we hope to never need this again since they are all spayed now. On the past I used them for horses and they did great with that also. read more

Hurrah, Teddie and Hamilton have a new home. After our vet retired (30 years!) we were in transition for over a year. I tried 3 clinics and two Drs at his original clinic in order to get ready for his retirement. All to no satisfaction. Until today! We had a slight misstep over which Dr. we were to see when we arrived at the Clinic, and I forgot to print out the forms I'd filled in, online. But even so, accomodations were made. They printed the form, and they promptly got us into see the Dr. we had requested--Dr. Alice Dietz (formerly with my previous practice.) She is awesome, but we also liked the thoughtful lady who checked us in, the cool tech, and the sweet young lady who checked us out. Also, they didn't insist we add on services we knew we didn't need. Annual check up, and two shots, $78. Yes, we celebrated with tacos. If you're anywhere near here, its a no brainer. read more