We just moved here from Chicago. The worst service/customer service, I've ever received from a pet groomer! We have always brought our cats in to get their nails cut at different pet salons. Never have I had a groomer pick up my cats out of carrier by their scuff. (if my cat were a kitten, yes). My one cat is probably 14 pounds and the other is 10 1/2 pounds . Additionally, not to hold the bottom of the body is ridiculous! I asked RAZ the next time I brought my one little gray cat in, if she could at least hold the bottom if she is going to grab him that way. RAZ says this is what I feel comfortable with and I guess I can. She still didn't hold him right. RAZ is unfortunately not experienced, very young, and has a bad attitude. Then she attached a leash on my cat who is actually very little. I know 10 1/2 pounds seems like a lot, but he's very tiny (no one has ever used a leash on him, nor do we). She is holding the leash with her one hand, trying to cut his nails while pulling on the leash at the same time and he's crying. His head was being pulled back and he hissed. I think anyone would have. I went in there immediately to tell her to stop and leave my cat alone. She said, while he hissed at me well, of course, because you were pulling his neck back and choking him. I said I would never bring him in again. She yells, "good and good luck". I then get my cat and a leave the salon. Before I did, I made sure to talk to a manager. When someone is calling the manager over for me -RAZ comes running out from the back of the store, where the grooming salon is to talk l to the manager first... how Professional I did contact Pet Smart to file a complaint, but nothing went any further- manager from Pet Smart contacted me. She asked if I would like to bring him in again with a new groomer that they just got for cats. No thank you I am good. I will never bring them to PETSMART. You have to watch your own pets to make sure they are taken care of once you drop them off. They do not have a voice. It surprises me that anyone brings their pets here I wish I read the reviews before I brought my kids in! Very unprofessional and I'm surprise she is still there. read more

PetSmart - Pet Training Near Me - Austin, Texas

See all

They advertise drop in 4 - 7 with discount for cat grooming / nail clipping / etc.. I dropped by multiple times. First time the cat person had left at 3pm. Told to come back friday so I went back today. Cat groomer was working on a dog and said they couldn't do anything related to cat. Called another store, they said they dont do walk ins at all. Why advertise for a service you dont offer or at least be honest and say you have to book an appointment so drop in discount is a scam. read more

Erica is AMAZING I brought my pug in for a normal groom (wash & brush). She greeted us at the front, reviewed my concerns, gave me a realistic timeline expectation so when she finished.. they well exceeded my expectations. Chingy was well taken care of, happy, nails trimmed no booboos and came back with the cutest little tie. Reviews freaked me out at first, SO glad I gave them a chance. Book w Erica!! Thank you SO much :) read more

PetSmart - Pet Training Near Me - Austin, Texas

i know that petsmart is disgusting and doesn't provide the right care whatsoever but are you kidding me? Tank so overstocked fish were jumping out.. There was also a worker nearby and you would think it would be priority to get this cleaned up but I guess not.. read more

PetSmart - dead fish - Pet Training Near Me - Austin, Texas

Great groomers! My dog likes coming for baths and hair cuts. The cashiers always offer him treats and the store stays well stocked.

Really glad this PetSmart is just a few minutes from us. The store is clean, and the staff is friendly and genuinely helpful. The front desk team is especially communicative and easy to work with. They carry a solid variety of products, so I'm always able to find what I need for my dog, whether it's travel items, prescription food, or toys and treats. I've also visited the Banfield hospital here, and the experience has been positive so far. read more

Cat and dog sections: Always clean. Plenty of parking. Staff is friendly. Items are well stocked. My only comment is that once in a while the price sticker or clearance sticker is not present. read more

Staff did not understand how to read vaccination records. Staff is rude. One of our dogs came back with uneven patches from a haircut. When attempting to address issues with staff, I was gas lighted and screamed at. read more

Always a great experience shopping and bringing my dog Buddy to the groomer at PetSmart in Bee Cave! Macy always greets us with a big smile and has treats for Buddy at check out. Debbie and Brandi both do a great job grooming him and I appreciate their attention to detail. Keep up the great work! read more

PetSmart - Pet Training Near Me - Austin, Texas

I'm now at the vet emergency room and he is being sedated after they lacerated him in grooming. PetsMart did not even call me before the hospital did!!!! Please DO NOT go to this PetsMart. This was his 4th or 5th time he has been there. They have never been good and I knew not to go back. ugh!!!!!!! read more

I'm very happy with my dog's bath and grooming service. It was easy to get a convenient appointment and the price was reasonable. They were very nice and had examples of the exact haircut length so I got what I expected. read more

PetSmart - Dog - Pet Training Near Me - Austin, Texas

I have taken my dog ​​to this place twice and they can never cut his front nails, they just tell me they can't do it. They just wish me good luck and I can try a different place. I don't recommend this place read more

It's a fine pet smart, things are in stock and staff are friendly, nothing special but close to home!

Grooming Services- did my first appointment here with groomer Raz. I have a 14yr old dog that has been groomed all his life. Went here for the first time since we moved and he came out with sloppy uneven face. He was looking. Like hulk hogan with one side longer stash. It was so sloppy and careless. I had to go back to get it fixed before I left the store. Groomer was no longer there and other employees had to fix it with a quick trim. Sadly this is a known issue and yet here we are still having issues with the same person. I don't like pointing out names but it's not all the groomers. Be weary and avoid wasting your money. read more

It isn't that I dislike this store, in fact, it's very close by and it's a good place to take and get things for my dogs. The only drawback, however, is one particular employee, who I will refer to as the Fish Police. I am a 56 year old executive with 500 plus employees. My wife, is 60 years old, and a retired executive. We aren't stupid people. We have had fish tanks longer than this Pet Smart employee has been alive. We have four tanks of various sizes and two ponds. I go there to get feeders, and to resupply. I don't go there to be chastised or educated by a 20-something year old lady who thinks she is going to control what we buy. I've gotten into an argument with her while shopping alone. My wife has gotten into an argument with her while shopping alone, and twice, while together, we've simply left. Getting fish from this store shouldn't be that hard. I've complained to the manager, and yet, as of my last experience, this girl Fish Patroller is still there making it way to unpleasant and difficult to simply buy what I want to buy. We don't seem to have this same issue at any of the other stores we go to, just this one. read more

Have been taking my four-legged son to the grooming salon at this PetSmart for almost two years now and I am happy to report the "bromance" continues! We have had a few other techs groom our D.O.G. and they did a fine job; however, he is in LOVE with Rodney...and I'm pretty sure Rod likes him too...all of those raving report cards and such. My Lil E gets sooooooo happy when he gets to visit (the pup who used to loathe bath time, especially being buzzed!), it amazes me...and I reluctantly admit I'm the slightest tad jealous. ;) I have always avoided places like this in the past because I've witnessed some employees being "not so nice" to the dogs. Not at this location. All the groomers seem to really love animals and take great care with them. You can watch through the glass window if you please. I truly don't understand any of the negative reviews that have been written. ??? For years I took E to more "posh" doggy salons, but out of convenience one day I decided to give the grooming center a try. Sure glad I did! Thanks Rodney et al. for taking such fantastic care of our special dude! As far as the rest of the store goes: Pretty clean. Nice selection of items and products-except that don't carry the brand of food I feed my dog (yay for Tomilson's!). Employees are super nice and try to be helpful; however, they really still need someone in the fish department who is properly educated about the chemicals, fish, etc.. - please? :) There is not a proper "aquarium shop" anywhere close to home. Overall, one of the better PetSmarts I've been to. [131 in 2015] read more

PetSmart - Fresh buzz cut! Thanks Rod! Who's the happy boy? ;) - Pet Training Near Me - Austin, Texas

See all

The worst grooming my dog has ever had! uneven patches all over her body. The hair between her eyes is down to the skin and her snout is completely uneven. we won't be back! read more

A good variety of food selection for cats and dogs. Not a place you want to take your pet for grooming. I brought my golden here as a puppy and while looking for some food I was offered a free nail trim for my pup (I think an employee needed something to do and offered for my boy a trim) I offered him up and when he brought him back to me his nails were bleeding!!! She grab some saw dust looking crap and covered the bleeding ends with it. Please take your pets to woof gang baker or somewhere better for grooming services. read more

I went in for a fish. My son's tank has slowly dwindled over the last two years. I waited forever for anyone to come help me and was trying to start to ask the gentleman that finally came to help me if it mattered if I added one or two at a time..::: before I could ask he said "can I go put this in the freezer and come back" pointing to something on his cart. Sure... I am not crazy. As he walked back over some dude grabbed him to start asking him about feeding his snake. I am standing there a few feet away continuing to wait. They start going into an in depth talk about snake and food size. I finally said "seriously I have been waiting here and now you are going to help him"and walked off. the dude apologized to the jerk who jumped in loudly so I could hear. I called the store after I left to speak to the manager. He said he was the manager and he was the one "helping" me by the fish when I was there. And he chose to help the loud obnoxious man (my words not his) because he felt it was clear I needed more help and had more questions. Seriously? At this point I had been waiting close to 15-20 minutes for help. But walk in and be pushy and obnoxious and a man and they don't even acknowledge the person they were supposed to come talk to. But apologize for the inconvenience of the crazy woman who has been waiting. I am not usually annoyed or a negative poster. But this pony tailed jerk who is the "manager" could have at least acknowledged I was waiting for him to come back. Vs catering to Bubba being a loud jerk. read more

Took my pomeranian for a grooming service today. They did an amazing job, I'll definitely be back on a monthly basis!

I LOVE THIS PETSMARTbeing a dog and cat lover this store has it all even veterinary hospital for dogs. Located inside pet smart Bansfield veterinary clinic ......dog training on certain days. Excellant variety of pet type foods including the most famous dog and cat food brand 'Blue' excellant even carry Blue super foods, yes .....indeed. My dogs just love to visit with other dogs here kind of like a Toys or Us but for dogs. So all I have to do is say Pet smart and my dog babies run for the door and we head out for a fun day meeting other people wirh there pets.located at galleria parkway across the street from Hill County Galleria great choice food here is always checked for products that are expired so do always check expiration dates. Till next review adios read more

See all

Planned to take the family down to get some fish for our empty fish tank and it was just attitude and drama. We care about fish too, that's why we want to add them to our family. Fish lady was not even nice about it. Try educating people if you have something you think they should know, not shaming and ignoring them. We left with zero fish. Super disappointed. read more

If I could give this petsmart zero stars l would. The staff is not helpful. They never have enough people working checkout and the service is horrible. I won't be back. read more

I made an appointment for grooming my dog at PetSmart last week, answered all of the questions on their questionnaire no alarms went off. Showed up for her appointment was questioned further about her recent vaccinations and declared her congestive heart disease. I was told they had a 48 hour waiting period on the vaccines, seemed reasonable and rescheduled her appointment for the following week. Showed up today and was questioned again about her congestive heart problems and they decided to deny her grooming appointment. I made two unnecessary, unsuccessful trips to her grooming appointments that required conditions should have been made clear beforehand. I understand their liability and I'm not going to put my dog in a potentially dangerous situation either, I'm just saying before you waste my time with two trips/two cancelled appointments, they need to clarify ALL their requirements before agreeing to an appointment. read more

PLEASE do not get your dog groomed here! My dog (a mini-golden-doodle) has been groomed here twice and both times they did not follow my instructions. Doodles should not be shaved down very short because they have a double coat and this interferes with their natural mechanisms of regulating their temperature. I made this clear, yet the groomer still cut her down almost bare. The second time they cut her so short on her belly that a layer of skin was cut causing extreme irritation. I've had to put a cone on her for 3 days just so she can heal from her bad grooming. read more

Terrible place for Goldendoodle grooming. They cut their hair super short!!! They have no idea what are they supposed to do! Unprofessional groomers all in the Pet Smart at the Shops in Bee Cave TX Don't!! Go there. read more

This location has saved the day once again! I am currently fostering a Houdini escape artist who has destroyed 5 dog crates. I did a lot of research and sole searching (returning her to a boarding facility was not an option) so I was considering investing in a Owen or Zinger crate that run 500.00 when I ran across a Petsmart sales add for the Kong Ultra Strong Large crate on sale for only 120.00 (reg 180.00)! I was not even aware that Kong Brand even made crates. My closest Petsmart was sold out so I ended up finding it here. This crate is seriously heavy duty and probably weighs 200LBs it took me and 2 other women to get into the back of my SUV and it took me 10 minutes to drag it into my house from the drive way. It is collapsible so the corners are already reinforced but I zip-tied it in several places just to be safe. Over 2 weeks later and the Houdini has given up trying to escape! read more

PetSmart - Pet Training Near Me - Austin, Texas

I love the stock that they have. The employees are also super nice. Overall the best Petsmart I've been to.

I was looking at the cats and I was considering adopting. So I proceeded to engage in conversation with a staff member to potentially adopt a furry friend. I asked to pet the cats to find the perfect companion to adopt. sadly I left without a a cat. When I asked to pet the kitties I didn't get to finish speaking before she rudely interrupted me. she answered with a simple but hurtful "no". after I talked to the employee member I came to the realization that none of the kitties would find a new home. I am very dissatisfied with the costumer service I received today. I most definitely not be returning to this location. read more

PetSmart - Pet Training Near Me - Austin, Texas

Not sure about grooming because we don't use that service, but I have had nothing but amazing experiences at this store! The staff is always helpful and friendly and courteous, and several times they have gone out of their way to send someone over to help me find something when I have asked where it might be at the front. My daughter bought guinea pigs here (which was a disaster, but no fault of the store!) and not only did they happily take them and all their accessories back, they were so sweet about it because she felt awful. So happy to have this in the neighborhood! read more

Way to go. Bridgett. You did a wonderful job on Scsi. He looks sharp and that was because of your compassion and obvious love for your job. We've gone to Pet Smart quite a few times, but this visit was worth commenting on. It's employees (groomers) as yourself filled with passion who make us repeat customers. Thanks!!! read more

Cashier this evening was very rude. Didn't catch her name. She's and elder lady. She also grabbed my phone without permission.

Gotta say the bee caves store is pretty good. They have a young staff but they are always willing to help or get help if they don't know the answer. I would give them 4 stars but you always have a line because they o my have one person checking out most of the time. read more

If I could rate the haircut Michelle gave my Labradoodle today a zero I would! I showed Michelle a picture of my dog and asked that she "trim" him like his picture. Instead, Michelle shaved my dog , cut off all of his whiskers, and his eyebrows. He went from being a curly puppy with lots of fluffy hair to a short and straight haired mutt! I didn't even recognize my poor baby when she brought him out to me. Michelle needs to go back to training! Just awful! read more

See all

Don't care much about Tyne store. Not the friendliest or best kept. Just use Bansfield and the pooch parlor.

Thanks to Michelle in grooming at Bee Cave location! I had to send my son to drop off at a first time grooming out of the home for our adopted dog (from a terrible situation.) She was so helpful and flexible with our situation. My family and I can't thank her enough! read more

Had a horrible experience in the aquarium department today. I've had good experiences with other employees in this department in the past but today had an employee (older man with white hair) refuse to sell me ONE goldfish because he deemed my 13.5 gallon tank "too small." He was extremely rude the entire time and stormed off multiple times. The funny thing about the whole thing is that he refused to sell me ANY of the regular goldfish but would sell me TWO of the bait goldfish which he even SAID would have the same problem? Seems odd to me that he deems one goldfish more worthy of life than another. Finally - it's not like the small goldfish is going to triple in size over night and outgrow the tank. When he gets big enough for my current tank size to be a problem I will make that determination and upsize. It seemed there was another review of this petsmart with a very similar experience. read more

Very frustrating experience! We have a 10 lbs maltipoo who is going on 4 years old with a very friendly temperament. When I say friendly, I mean he loves everyone he meets...very social. We've never had the slightest issue at groomers and have consistently gotten positive feedback on his behavior. He had a 5pm grooming appointment at PetSmart. They close at 9pm. At 8PM...3 hours later...within an hour of closing...we get a call stating they can't groom him because he keeps biting at the hair dryer and they can't dry him. When I show up, he's still soaking wet. The manager, Amanda, and employees stated the hair dryers are loud and that was probably why he was biting at it. Really? This is a "professional" dog groomer. What hair dryers aren't loud and why does he love being dried at home? Even if he was being difficult, he's a foo foo dog and has never bitten anyone. How difficult could it have been to dry him? We will never go back there. ...Btw, don't you clean the gunk from around a small dog's eyes while you're bathing them...before you dry them?? I guess PetSmart doesn't. We just finished cleaning all the eye boogers around his eyes and blow drying him. He was completely relaxed cooperative. Makes me question his whole experience there. read more

Grooming took 3.5 hours to bath and trim pad hair. No nail trim and took a measly $8 off for not doing the main thing I wanted done. Lost my business for good read more

Stopped by on the way back to Austin to pick up some treats and wet food for the twins; Moose and Squirrel. I have not taken them to use any of the services that they have, only picking up items when I am in that area. Prices are a bit higher than at places like Target, but the selection is much better. Staff has always been nice to me and never a problem on correct checkouts. read more