We have used pet paradise for the past three years. I was so upset to have to board my babies but after a visit to PP I was better. We have had Hummer at play school for three years. He loves to go and always comes home happy and tired We now have all 4 pups groomed at PP. Cindy is our groomer and she loves dogs and has always taken extra good care whole grooming. If she has a question, she calls for verification. When we board our pups , they are always happy when we pick them up. They never seem unhappy or sad. If I have questions, I call and get answers from the staff. If the staff has a question or concern, they call me. The staff is knowledgeable and caring. The last time our guys were boarded , they got report cards!!!! I thought they would be just rote remarks but I was surprised. Each card was different and definitely reflected each pups personality. That's a neat touch!!!! Pet Paradise has been great for our pups!!!! read more

Great place to take you dog! The staff is beyond excellent, and are alway eager to help out and make sure you're happy! They are very attentive to my dog, and treat her like family. My girl always enjoys going there and is super clean when she comes home. Highly recommend taking your fur baby there! read more

PET PARADISE IS THE REAL DEAL. The staff is world class just like the facilities. We checked in our fur babies and they were treated like royalty. I trust my puppies with them anytime and highly recommend them if you need daycare, boarding or grooming. One stop! A wonderful business. My tail is wagging about them! :-) read more

Hands down the best for pet resorts. We always feel guilty when we can't take Taylor with us on trips. The folks at Pet Paradise always take great care of him and we feel less guilty because their facilities are awesome. They always offer the same luxuries at every branch so no worries about trying a new one. St. Augustine is the third resort we have used (two others in Jacksonville.) Love their pool and they are never pushy when suggesting extra things for our dog to enjoy, but they can do it all if needed. You can provide your own toys and food which is nice. With their camera, regular facebook posts of the dogs and the report cards, it's obvious they always go above and beyond with the pets. For what you get, the price is really good. Would recommend their services. read more

I board my two dogs here pretty frequently, they were the only facility in town that had space when we first moved here last year & we had to stay in a hotel for 2 nights. Since then, I have used them many times and I frequently call with only a day's notice - it has never been a problem. The staff knows my dogs and genuinely seems to really like them. Our Doxie (who usually hates being boarded) actually trots into this place on her short little legs with her tail wagging like crazy, for her, it it a super fun time. It is also the only groomer in town that I will use after 2 bad incidents at other places. It is clean and friendly and I am a very happy customer! I only wish they had a customer appreciation card like 10 stays and get the 11th free as it does tend to get pricey. read more

Samson is pooped. He loved every minute of his trial day! I loved the email, pictures and report card of his first day! Awesome place.

I have been leaving my dog Jade at Pet Paradise for about 4 years and have nothing but great things to say about the place. The staff there all wonderful they take great care of our pets.They offer many services such as grooming ,wacky wednesday,daycare. The place is keeped very clean. Its the only place i would leave my dog. Site manager is truly professional in the way the place is keeped. Richard and Barbara Andersson read more

This is a great place to board your pet wether it's for the day or overnight. The staff is great and friendly. You as we'll as your pet feel right at home. Highly recommend Pet Paradise! read more

Pet Paradise is amazing. We just moved to Ponte Vedra Beach and really like the facility. The staff is great and treats our dog very well. She's gone to daycare a few times and is always exhausted when she comes home. We've also utilized their overnight services and feel the prices are fair for the treatment of our dog. We really like this place and would recommend it to others. read more

Our Black Lab Duke LOVES Pet Paradise. Whether we are away for just a weekend or on a longer vacation, we can always be sure that he is well taken care of by their friendly and knowledgeable staff. Kellie Tyler Ponte Vedra Beach read more

Pet Paradise in St. Augustine has exceeded our expectations. I had a dog for 11 years and never boarded her. We now have two weimaraner rescues and we decided that boarding them was the best idea to ensure they got plenty of exercise and love. We toured a few other places that we would NEVER leave our dogs at for 5 minutes (and these were highly recommended places too). Pet Paradise was the cleanest place and the staff seemed great. So we just returned from our 7 day vacation. They sent us an email with pictures every other day. The staff are passionate about their jobs and very friendly. I could tell they took VERY good care of my babies. Highly recommend this place! Angie Williams (Gigi and Marco's Mommy!) read more

Puppy came back with scratches and scrapes all over. Was scared to eat and staff was unapologetic. Won't be using again.

The St Augustine location of Pet Paradise is amazing! They are the most caring and kind people in the world and took amazing care of my pets during Hurricane Matthew. I am eternally grateful to them for keeping our pets safe and comforted even when they didn't have power and during terrible conditions outside. We were in New England when the storm made it's way and I felt absolutely confident that they would take care of them as well as I would! Wonderful in a less than optimal situation. read more

I have a very anxious dog that hates to be away from home and me. Since we moved down to FL we have had to travel a lot and have been using Pet Paradise. I feel very confident that she is well taken of. Whenever I call to check up on her, the staff know exactly what is going on and how she is doing. Plus or she goes to daycamp she comes home exhausted! That's the best gift ever. read more

My husband and I enjoy bringing our girls to Pet Paradise and I believe the girls enjoy there stay as well. We get them the run kennel so they are outside. Thank you Pet Paradise! read more

I give this place 5 stars! From the start, the staff was incredibly friendly and helpful. This was the first time leaving my puppy somewhere else other than home so I was nervous. They truly made me feel at ease about the process and stay. When I came the next day to pick up my puppy, I don't think he wanted to leave! I would 100% board him there again. Thank you! read more

My Sophie has been going to daycare and boarding there for over a year now. She is excited each time we pull in the drive and happily tired at the days end of play, play, play. The staff are all the nicest people who get to know the clients and the pups like family. Maureen, the manager is always at the top of her game. They offer specials too that help keep Sophie's visits affordable. Love this place. read more

Our dog is very happy at Pet Paradise. She spends a good deal of time boarding there. The staff is very caring and highly recommended. We enjoy watching her on the web cam. read more

Pet Paradise is my dog's favorite home when I travel. The staff is very friendly & efficient. Cleanliness of the resort is impressive.

Kept our two border collies there while visiting family last year. Staff was nice, professional and seemed to listen. I thought the place and staff seemed wonderful (even bought a t-shirt). I decided to write this now because I am still upset about their visit. We gave verbal and written instructions regarding feeding, play time and general care/habits. We even had food in ziplock bags labeled w/name, date/a.m. and p.m. I asked for our older/smaller pup not to have group playtime. And for our younger/larger girl that loves to play with others (so much so, that she will climb the fence to try to join in if she is not included) to be placed in enclosed portion of kennel w/door closed to area with view of the pool/play area when other dogs are playing. On out first stop/walk on the way home they were both limping. When we arrived home and unloaded their bag we discovered that they had not been fed their usual 2 small daily meals....they had not been fed during the ENTIRE STAY! Luckily, it was only a two day stay. The young man that took my call to make them aware of the situation was very nice and even offered to cover our younger girl's vet bill for her shoulder, if their manager deemed it due to her visit. I simply felt horrible that I had left my babies in their care (or lack there of) and hope it was an isolated incident. read more

Excellent service! Our dog, Sam, pulls us in the door and is always so excited to see his friends! We have no concerns about leaving him in such capable hands! read more

I've been taking my 7 yr old yellow Lab to Pet Paradise for about 6 years. We've used the Palm Coast and Airport locations, but primarily board at St. Augustine. The staff are fantastic and always remember our dog whenever we bring him in. They are always friendly too. A couple of years ago we boarded him for a week at Thanksgiving and while we were out of town I received an email video of our dog! It was such a nice surprise! The facility is always clean and the kennels are well kept. Highly recommend Pet Paradise! read more

Mandy loves Pet Paradise! On arrival the staff is friendly & makes her feel at home. The facility is clean & smells clean too! She has stayed in the St. Augustine facility many times & comes home a "happy camper". We feel confident that she is well cared for. read more

All the Pet Paradise staff we've met are highly conscientious and extremely caring. The manager even advised me they are cautious about not allowing active playtime within the period of one hour before eating and one hour after eating, so as to avoid bloat. This is a life-threatening condition that poodles are prone to which I had been unaware of. They are diligent about documenting my requests. Puccini has mild hip dysplasia, and I know that they are careful to monitor him for pain. They monitor outdoor play very carefully and segregate dogs by size so no one is overeager in playing. I highly recommend the St. Augustine location of Pet Paradise. read more

I love the report card & information I get when I leave. You are in good hands with staff watching carefully.

Pet Paradise is a great place to board your cats and dogs. The workers are very friendly & love your pets. Highly recommend Pet Paradise.

our 2 dogs love it here! they have no problems with our 2 high maintenance large dogs and we feel completely comfortable when we board them here when we go on vacation! read more

Do not go here. They cut only my dogs hair on his back, and then gave me conflicting stories why the rest of his body wasn't groomed. One employee claimed that my dog would not allow the groomer to groom him, and another employee claimed the groomer had to leave on an emergency. So my poor dog spent 6 hours there to get his back shaved and looks awful now. Then they have the audicty to charge me $25 for the disaster! read more

liked report card , said she did ok but found message on phone she had vomited, diarrhea, was at sea, unreachable, emergency number was not used, all in all was satisfied staff is very nice to her, lola can be a handful read more