A+ service! squeezed me in last min highly appreciated how kind everyone was and did amazing w my…read moreyorkies nails n pads! We are coming back! highly recommend (current salon star rating should be 5)

Bonnie does a wonderful job with our Cockapoo! Been going here for 4 years. They are the best!!!read more

Heather's warm & welcoming personality put me at ease when leaving our little pup. She did a…read morefabulous job, cutting exactly how I'd wanted from a pic of a previous groom.

I have a long hair cat that had very badly matting on his hind end. Vicki got him so beautifully…read morecleaned up. My cat is so happy and Vicki was incredibly helpful and gentle with my cat. I have never used a service like this before and she was really great. I will bring my cat back to Vicki hands down. Highly recommend Petspa!!! Thank you so much Vicki!

We have had Sue- we call her "dark haired Sue" groom our two dogs for several years now. She is a…read morecaring and gentle person. Our dogs are always expertly groomed. We are happy with the service start to finish. The facility could use an update, but that is just superficial. What matters is the groomer.

Not sure how they stay in business if they don't answer their phone or return calls when messages…read moreare left.

This is a mixed review. We adopted a dog from a shelter and I wanted him to have training. I called…read moreand spoke to someone on the phone and enrolled him in beginner basic obedience. Called and paid over the phone and emailed Vax records. The night of the first class. My dog growled and barked at other dogs and was pulling as I restrained him. The worker sprayed him. More dogs arrived and same issue. We only had him 2 weeks. The trainer said our dog is not a good fit and we could call and get a refund and do private lessons. I cried driving back home thinking either I am a failure or my dog is. They did handle this properly and discretely. I did get a refund.

First time boarding our puppy. I am so thankful for Rio Gran and their flexibility for a pretty…read morelast minute booking to board louie before my wedding. The staff went above and beyond washing his paws off before we picked him up. We know he was well loved as he fell asleep sitting up on the card ride home and every nap after that he was running in his sleep. Louie says thank you!

This was the first time I brought my dog to Lovly Paws, and I couldn't be happier with the…read moreexperience! She did a wonderful job grooming Chewy, and he absolutely loved her. Thank you so much--I'm so grateful to have found such a fantastic groomer. Highly recommend!

If I could give zero stars, I would! This was, without question, the worst customer service…read moreexperience I have ever had with a pet grooming business. We had a scheduled appointment at 1:30PM and dropped our dog off on time (a few minutes prior to our appt time). Seven minutes later, we received a call informing us that he was matted. We understood that some matting was present but requested that they keep his fur as long as possible and brush out whatever they could. Hours went by with no updates. At approximately 4:20PM, after hearing absolutely nothing for over three hours, we called to check on our dog. We were told he wasn't ready because there were still several dogs ahead of him. That immediately raised concerns because we had an appointment, not a walk-in. When we questioned why our dog had apparently been sitting there all afternoon, the story changed. We were then told they had already been working on him and that brushing out the matting alone had taken an hour and a half. They mentioned that they will contact us within 20 mins of them being done with the groom. That call/text never came. By 6:00PM, after 4.5 HOURS, we still had no update, so I drove to the salon myself since they close at 6PM. We were told he still wasn't done and only needed "a few touch-ups." At the time he was not in the front but in the kennel in the backroom. When I asked how much longer it would take, the groomer claimed she didn't know and then had the audacity to tell us that we were wasting her time by asking questions about our own dog and when we can expect everything to be done. At that point, the groomer said the service is now done and she will no longer be completing the service. When she brought him out, we were shocked. He had been shaved down to the skin. So let me get this straight...we were told they spent an hour and a half brushing out his coat to preserve as much fur as possible, yet after keeping him there for nearly five hours, they shaved him completely bare anyway. Either we were given misleading information, or they wasted an enormous amount of time accomplishing absolutely nothing. The grooming result was disappointing, but the customer service was far worse. We received contradictory explanations, no communication, no accountability, and open hostility when we simply asked reasonable questions. The final insult came when she I said this has not been a good experience and that we'll most likely not be coming back. Her response? "Good. That's what we were hoping for." Imagine saying that to a paying customer who had just spent almost five hours waiting for their pet. We still paid for the full service plus tip; despite the experience. Looking back, that feels like rewarding incompetence and disrespect. If you value your time, your money, your pet, and being treated with even the most basic level of professionalism, I strongly recommend finding another groomer. There are plenty of businesses that actually respect their customers. This is clearly not one of them.

This place is amazing!! Been going here for a while now and they never disappoint! The atmosphere…read moreis so warm and inviting and Layla just loves to go hang out with her friends, fur and human alike. The wok thy do is top notch and Layla always comes home happy and excited to sport her fresh cut. We love supporting small businesses whenever we can because we love our neighbors

Absolutely will not take my pet anywhere else. Dr Torvik and staff are knowledgeable and go the…read moreextra step with my hard to handle dog. They even trimmed my parakeet's beak.

The staff was so friendly and kind! I brought my reactive dog in for his rabies vaccine and they…read morewere very understanding and accommodating to his needs. The vet we saw was very kind and informative! Even my reactive dog liked him!

Love going here! Lorna is wonderful with our pup. Lily loved to go there and is always excited to…read moresee Lorna.