Love the new golden doodle puppy. Was great and easy to deal with. Highly recommend this placeread more

We bought a dog from the Arlington location 6/11/2026, we brought her home she wouldn't eat that…read morenight despite not eating since 1:30 that day according to the store. She didn't eat the entire next day either. Took her to the vet where he noted she was underweight, we got her boosters and continued to try and feed her. That night we gave her boiled chicken which she did eat about 1 TBS. Almost immediately threw it up. She continued to throw up the next day and we took her to the ER vet at the advise of the pet store where was purchased and she was diagnosed with Parvo, being underweight (the vet was shocked she checked her weight twice) and being severely dehydrated. (Average number is ~30-40, hers was 98.9) we chose to get her treatment that cost an additional $2,000. We called the store the following morning to let them know so they could decontaminate as well as see what our options were because she came with a 5 day guarantee. They were rude and told us to email Crystal. I did and the only option was to bring her back for a refund or return her and get a new dog. I explained we already sought treatment for her and didn't want to bring her back because we obviously cared for her and getting a new dog from a contaminated store wasn't an option. Crystal stated several times that was the only option and ensured me they would never sell a sick dog and said she was tested prior to being placed in our care but can not give me any documentation proving this. This business is Deceitful and has had other golden retriever puppies that our dog likely came in contact with end up with Parvo as well. They switch dogs store from store creating cross contamination and exposure risk to all their pets. Side note: website states these animals are vet checked but nothing record beyond a printed piece of paper with dates on it. No vaccine lot numbers, no cited vet. NOTHING To their comment about being in a grassy area, we've never had a dog, this is in our own backyard which is a brand new build. I am also attaching a picture of her now that we've gotten her medicine and she can actually keep food down. Scary to see how underweight she was.

Worst customer service ever!!! Was waiting 2nd in line to check out and a manager instructed the…read morepeople BEHIND ME to go to another register to check out!! Why weren't we picked to go to the next open check out????? I will never go back there.

Wow. I brought my pup to get his nails trimmed and I was incorrectly asked to pay for a "unpaid"…read moregrooming visit from August 2024. The will not let you get your dog until you show your receipt for payment. So not sure how they think that it was correct. Also, I have taken my dog here for grooming 3 times since the alleged non payment and no one asked me for any outstanding balance. The manager, Evelyn was unwilling to my to assist me. She told me I owed $62 for the visit 8 months ago. Not only did I pay, but I ALWAYS tip the staff generously. PetSmart either hired inept staff or they learn it from your inept managers. Don't let PetSmart scam you. It's time to find a reputable groomer and pet supply store. It is a shame because Kristan always took good care of my pups grooming! Y'all are garbage!

I like shopping at this store. It's a smaller store with a good selection of pretty much…read moreeverything: animals/pets, supplies, food, treats, toys etc. My only complaint is when I tried to return an item that I had just purchased days earlier. I paid cash, but had misplaced/lost my receipt at home. The employees refused to refund or give store credit for the unused, unopened (non food) item, even though their website clearly states they accept returns without a receipt for an in-store credit. I even called another of their stores far from me to verify their policy, which I was told I was correct. My store still refused to accept the return. Unacceptable.

This is my local pet store and it has a good variety of food/treats/toys/etc. I'm a cat person for…read morereference. They also have reward systems so you get discounts the more you shop there.

My baby Mia celebrated her second birthday with a cake from this cute shop. She loved the cake and…read moreespecially the frosting, will be getting all her cakes from here from now on! thank you so much!

Ordering the cake was so easy on their website. Pick up was very easy. Loved the shop had little…read moregifts for dogs. My pup loved his pup cake!

My mother's dog started to have a cough as of recent so I decided to do a quick stop at Petco. I…read morecame to this location since the Grand Prairie location was out of a lot of allergy medication. Immediately when I walked into this location I was greeted by both of the employees. They made it known that they were there to help service their customers right away. I explained to the employee (Ricky) that's the name on the receipt my current situation about what was happening with my mom's dog Carter. I was thinking it could have been allergies. He told me what products he would use and suggested what he has used on his animals in the past. He listened to my concerns and gave me options right away. Even the lady at the counter gave her suggestions on what could have caused the coughing. I genuinely loved how they were concerned as if it was their animal as well. Hopefully these items do the trick! Thank you so much! Definitely a location I would recommend!

Won't shop anywhere else for my pet needs! This store has the BEST customer service from all of…read moreits associates! I found a stray cat and she had 7 two week old kittens. I was really stressed about what to do with them but could not just have them out there so I took them in. The next day I went to this Petco location and was warmly greeted by a gentleman who happened to be the general manager of this store. He not only helped me pick out exactly what I needed, he directed me to the best food for the mom that was still affordable and he gave me advice on what to do to care for them and more. He helped me find a collar that was on clearance for the mom cat... he didn't just try to make money off of me, he genuinely cared to help me! I have been back to this store a few times since then and he is always so kind, supportive and helpful! Neely was a warm ray of light and the blessing I needed in a stressful situation that I felt lost in. Neely, you are so much more than just the GM of this store, you are an incredible human being and an angel on earth!

Love Pet Supplies Plus! The employees are helpful and knowledgeable. Our cat has a favorite…read moreMittens flavor that of course can only be bought from Pet Supplies Plus. We love the other varieties and brands as well that seem to always be in stock. Delivery is quick and reasonable too, and curbside pick up is easy.

I was a loyal customer and Rewards member. I got a $5 coupon by email Friday. I tried to use it…read morethis evening and it wouldn't work, so the kid on the register called the manager. After some time a short woman with long dark hair appeared with a frown. She punched the screen several times and said the coupon had already been used. It hadn't. I insisted I had just received it. She punched the screen several times, then turned and walked away without a word. I asked the kid if she had authorized the discount and he said no. I walked out, and may never come back. I have had the same issue at Petco, and every time the kid at the register has cheerfully overridden the system and manually applied the discount. Awful customer service.

The effective response was great and very fast and friendly. Well definitely recommendread more

Great people doing great grooming. We have a mini schnauzer who loves it here. The big box groomers…read morewere her nemesis.

i love this store! Angie does amazing work! But I definitely would like to acknowledge Andrea …read more When King (my rotti) got to his appointment he was little hyper from the ride over. The interaction Andrea had with King to calm him down was amazing!!! Both of these ladies are true professionals. I appreciate the good work you ladies did with King! Thank you!

I'm very disappointed with my experience. The manager refused to sell us a pet based solely on…read morehearsay from another customer. He told us, "So unfortunately I have to decline this service because a customer told me you were going to release the mice into the wild." No one asked us for clarification or gave us an opportunity to explain. Making decisions based on an unverified accusation felt unfair and unprofessional.