Warning PetMe Grooming and Supplies in Saginaw…read more Last week, I took my 2 yr old dog Lucky to PetMe for grooming. My husband and I go to pick him up and we notice that his eye is red and swollen. He could barely keep it opened. He was shaking and scared. We immediately go back in to the store and ask to speak to the owner. They put us on the phone with him and he tries to tell us we brought him in like that. We did Not! ‍ We had to rush him to VCA Saginaw Animal Hospital. He was diagnosed with a Corneal Ulcer caused by trauma to the eye. The owner denies he or his employees did anything to cause trauma to my dogs eye. He refuses to take any responsibility. He says he will not reimburse us for the vet bill which we are now at $450. So please beware! Do not take your fur babies to this place.

They are so sweet and caring with our dogs and always leave them looking amazing! We feel very…read morecomfortable leaving them here and know they are being taken care of.

Hollywood Feed has everything I need for my dog! It is a little on the smaller side, but well…read moreorganized and well stocked. The employees are all super friendly and happy to help. They made a big fuss over my dog when I brought him in and he loved the attention and treats he was showered with. I picked up a few harder to find treats for my dog on my visit before letting him sniff around and get a little brain workout in. The entire store is sparkly clean and it is easy to find what you need. They even have some dog themed gifts which I loved looking at. Parking can be a little tricky, so I recommend coming early.

Okay these guys are the best. My cats didn't like a bag and they allowed me to try a new one and…read moregave me recommendations. Every time I've been, they welcome me and ask if I need any help and even walk me through the store to the product. Great store. Shop local! ‍

I've tried coming here a few times for the self-serve dog wash because the signs outside say…read morewalk-ins are welcome. Every time I show up, I'm told they only take appointments. It's frustrating and honestly feels misleading when the signs say one thing and the staff says another. At this point it really seems like a management problem. Fixing signs and giving clear info isn't complicated, and it shouldn't keep happening over and over. Corporate needs to come in and take a look at what's going on here, because nothing is changing and customers are the ones wasting their time. Customers also should be compensated for gas and wasting our time, no wonder the company is struggling.

I recently moved to area and have now tried to place 2 online orders for my pet's food…read more Both times, after I entered my payment info, my orders were cancelled by the store without any explanation. The first time it happened I couldn't even reach the store - no one answered the phone (I let it ring for a solid 3 - 4 minutes) and eventually hung up. I contacted PerSmart customer service - they were the ones who informed me the store cancelled the order. The same exact thing happened when I attempted to place another online orders 3 weeks later. I was able to reach the store this time and was basically told they had no idea what happened and that I must have placed the order at another store (I even verified their address to match my order, and they still insisted I placed the order at another store). I was forced to drive to the store (less than 10 minutes away) only to see that 1/2 of the items I "ordered" wasn't even available, even though the items were listed as "in stock". I had approximately 25 - 30 small cans of cat food and some miscellaneous treats and toys to ring up...the associate at the register seriously asked me if I wanted a shopping bag for my purchase. How else was I planning to carry all those items from the store to my car, then my car to my home? This was the least customer friendly experience I've ever had at PetSmart. As inconvenient as the situation is for me not being able to shop at this location, I'll drive out of my way to either Hurst or Grapevine where I know my shopping experience will be significantly smoother.

We came in not long after the store opened. The store smelled like dog crap. The store obviously…read morewasn't cleaned to be that dirty right after opening.

Very rude, dismissive and unprofessional staff. My daughter was ready to pick out her fish, the…read morevery "busy" MANAGER (named Hailey) was on her phone arguing with her boyfriend. Literally on the sales floor.. I could hear him yelling on her phone from the end of the aisle. We waited for close to 5 minutes of this before I said excuse me, could we get some help please. She told us we could go to another location if we would like that she was busy and she walked off! I would avoid this location as this is unacceptable. Not to mention the fact that she is in a management position, this needs to be looked into.

Poor management, winter and cant keep up with getting their propane filled for services offeredread more

I come here to Russell feed from time to time, but more often than not I leave here irritated…read more They either don't have what I want or the prices are so outrageous that I just pass. Today I came to buy some fertilizer that was marked $6.99 on the bag. When they rang it up it was $14.06. They refused to honor the price on the bag. This is the first problem of this type that I've had here, but it really irks me. I hope everyone reads this and watches what they are being charged at this store.

My picky pup loved her birthday surprise. Staff answered my call and was friendly in person. Hoping…read morethey get more business, there are not a lot of dog bakeries in town!

The dogs always seem to love the treats! The place is also fairly welcoming. However, the cost is a…read morelittle steep and I don't fully understand the whole reward system so wish more insight was offered there.

By far the nicest coral reef aquarium store I've been too. The tanks are exceptionally clean with…read morehigh quality and healthy fish and corals and great aquascaping. And more tanks are being set up! This will be my primary store for all reef tank needs!

By far the best place to get anything with your tanks. I have been to almost all the shops…read morearound and this beats them all by a longshot!! Super helpful to us newbies and wont go anywhere else

10/10 went in to get some food for my new dog, and Nelson was able to answer all the questions and…read moreconcerns I had. He even helped me load it up in my truck! Great service will be coming back in the future!!

As you walk up to the store you are greeted with mounds of Dog feces. After getting through the…read moredoors then the odor of urine. Finally you hear over the radio there is a missing leopard gecko. Needless to say, I will be ordering my items online next time.

Amazing service and cheap prices for goat feed and my goats need goat tubes and cheap goat tubes so…read moreoverall cheap prices good products and employees had no problems

UNSAFE DOG FOOD. I come here to buy dog food here every…read moreonce in a while and this last time I went, I bought a 31 lb bag of Purina One. There are BUGS in the bag I got. I started noticing little bugs in my dogs bowl and immediately dumped it. I open the airtight container where I store it, saw about 5 more at first. Then go to the remainder of the bag, many more bugs. Absolutely fcking disgusting. It also smells HORRID. I am so disappointed after spending that money on the giant bag that it is full of bugs and smells disgusting.