Staff is always knowledgeable and friendly. I am a senior citizen, and the staff is always ready to help with the large bags of dog food. Excellent service and goods. read more

great experience.fast and knowledgeable. friendly to pet and owner. i would definitely recommend this place to anyone.

Rosie & Bella love going to get groomed . They both look amazing when they leave. Pet Supplies Plus has everything your Pet needs . There is also scheduled shot clinics. That is very convenient for me. The store is family owned. The staff at the Fulshear location I visit are always very helpful & friendly. They have 2 other locations And I'm sure those locations are great too. read more

Friendly. Great with pets. Affordable prices! Easy to book appointments. Several locations for convenience.

Carries the brand Fromm Cat and Dog food that to me is a good brand. I like the small size of this pet store. Friendly staff and and a great selection of things for your pets needs. read more

They started off pretty good, but it's easy to see now how mismanaged it is after a few visits. I started to come here because one of my dogs had a little bit of fear and so I read the reviews and was very pleased with them. I went in the first time was fantastic. Fast forward to our third trip here. I walked in to book an appointment in person because it was a little difficult getting them on the phone and I never received a callback. So in person I schedule for 1:30 the following day. I show up at 1:20, and they proceed to tell me that they tried to voicemail me (zero voicemails) and let me know they would not have room to put my dogs in crates until 2:00. So I show back up at 2:20 and the girl behind the counter (long black hair/bitter beer face) with attitude tells me I should have been here at 2:00, and now the girl is at lunch. Then she proceeds to tell me oh she probably won't be able to do it when she gets back, how about sunday? I said no thanks and walk away. I stopped behind the corner just to hear what she's going to say to her coworkers and of course she's making it sound like I'm inconveniencing everybody. It put a really bad taste in my mouth and I will not be going back to this location. I only gave two stars because the bather Avery was very good with my fearful dog. read more

PetSupplies Plus is such a great store. The staff is always nice, helpful and friendly. My dog and all of us love shopping

The employees here are always so welcoming and kind. It's such a more personal experience shopping here than the when I shop at the larger chains. read more

Friendly staff, great facilties for bathing your dogs. Love the new area for the dogs' baths. Roomy, clean, plenty of shampoo options for your dog and puppy. Easy to use Ramp, and blow dryer. Always have a great selection of treats and special treats. read more

Pet Supplies Plus Katy West - Athena's bath - Pet Stores Near Me - Katy, Texas

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The sale people know their products and the availability of what I needed was great. Overall I recommend Katy West Pet Supplies Plus.

have been shopping at Pet Supplies Plus since they opened, I always find what I need and if it is not in stock they get it for me.

Came here to get a few things to bring home for my new puppy. Hannah came by and asked if I needed help. She was so kind and answered so many questions for me. She also helped me pick out several things!! Thank you sooo much Hannah for your knowledge, excellent customer service and care!! Can't wait to come back for more things and bring my puppy back to get groomed here!! read more

Lori Peterson our groomer and the staff at Pet supply are so kind, nice and will highly recommend!

Watch out, the employee at the store will say something to sell the animal that is not align with the store policy. I made the purchase solely based on the information provided. If I have known the store policy is different from what the employee was stating, then I wouldn't have made the purchase. The manager would not honor what the employee has stated. I would not go back to this store again! read more

Grooming? Did great. Friendly staff. Answering phones? Zero stars. 4 calls over 3 days, haven't talked to anyone yet. So. Why would I leave my pet somewhere that can't even hire enough staff to answer a phone? I'll try someplace else. So. The place responded here. (See below) Please call. Huh? Did you even read the review? YOU DON'T ANSWER YOUR PHONES! 4 calls. 3 different days. Different times. NEVER AN ANSWER. UH, no. I've already taken my business elsewhere. read more

Awesome employees. Very friendly and knowledgeable. Very clean establishment and very organized.

I LOVE everything about this store so much!! The all-natural treats, food & supplies for my dog are wonderful. Everyone that works there is so kind & helpful with answering any question that I throw out. The grooming department is top notch, and the dog washing station is so great to use also. You can very easily find a $5 off coupon on the back of your H‑E‑B & Kroger receipts. read more

***Update: the manager, Nicole, was very kind and called me within hours of posting this. She was very apologetic to me and made it right. I appreciate her hospitality and empathy to this situation. Thank you! read more

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Pet Supplies Plus is outstanding, there are always people available to assist and offer knowledgeable assistance in my shopping needs. The employees are very friendly and also very knowledgeable. read more

Love everybody at Pet Supplies Plus!! Makes me feel like I'm stepping back into the store at home. Everyone is so helpful & kind!!! Keep up the awesome attitudes! Just an insider tip... They will soon b opening a grooming shop in Nov as well! So excited!! read more

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Amazing Service! I had a need for a specialty dog food for one of my rescues. It was a Sunday evening around 6pm and I really didn't expect them to be open much less to have the dog food I needed. I was pleasantly surprised that they are open til 9pm on Sunday AND that they carry a huge variety of dog food, including specialty foods. When I got to the store, the service was great and the food was easy to find. I was in and out in less than 5 minutes! I will definitely be back. read more

Always friendly staff that love what they do. Dog Friendly. All are very knowledgeable about the brands they sell and how they work for your individual pet. They are always helpful and will walk you to whatever you're looking for, and help you find whatever you need. And they are never stingy with the dog treats at check out, Alexie love to go. read more

Went in to Pet Supplies Plus to buy a few toys for the puppy we just adopted, but came out with much more in knowledge and great advise. Linda was very helpful in showing me items in the store, advising on dog crate sizes and features, and even dog training videos she was familiar with. She spent time with me then let me wander around on my own to make selections and learn the layout of the store. No pressure sales which I appreciated. I have to say this is the BEST customer service I have experienced in years!! I was able to make good informed decisions on my purchases and had a great time in the store. I highly recommend Pet Supplies Plus for the great variety of products and the excellent employees they have on staff! This will be my " go to" dog supply store from now on! read more

First time to visit and will definitely be back. Staff was friendly and knowledgeable. Misty did a great job of grooming Beaux.

The staff is always helpful and super friendly. I felt bad going in and shopping 15 minutes before closing (my son told me last minute he needed crickets for his bearded dragon), but the staff reassured me that I was welcome. Also, I rarely miss a chance to get baked treats for my dog. He loves them! read more

I love Pet Supplies Plus Katy West! We buy all of our pet supplies from them and Karissa in grooming is wonderful! They also offer free same day delivery which is very convenient!!! read more

We've been coming to Pet Supplies Plus since they opened! It's a family owned with amazing employees. We just using their grooming services with Misty as our groomer. We have Enzo, the full sized Goldendoodle (60lbs) & Brownie, the mini Merle/Tri-Color Goldendoodle (22lbs). Misty did a great job discussing my desires for their cuts before taking them in. I also paid a little extra for both dogs to have the "Spa Treatment" and it was worth it. They came back smelling and looking great! I hope you'll give them a shot! read more

Pet Supplies Plus Katy West - Fresh from the groomers with Mindy. - Pet Stores Near Me - Katy, Texas

The staff is always friendly, helpful and professional. The store is always clean. I brought my bearded dragon in for a nail trim yesterday, and even though the groomers were very busy, they were so friendly and got her nails done quickly. Every time I go into this store, the experience is positive. Very nice staff and a good selection of products. read more

I came in seeking information on dog kibble recommendations for my 4 dogs. Each, with there own issues. I wish I had gotten the name of the woman that helped me, I believe she was a manager, because she started with asking me about my dogs and their needs. Then she proceeded to explain the various brands and helped me understand nutritional levels, etc. She was patient, friendly and knowledgeable. This store is my "go to" for pet supplies. read more

The manager was not helpful at all after I had issue with a young girl in the back with the small pets. I went to the manager I believe her name was Taylor but she made no time to step away from the gossip with another employ to help. The store is ran by kids most of the time, Or is at least how it feel and seems. I used to love coming to pet supply plus but I will not be back after that experience. I've been a manger for a automative shop for quite some time now and I would never let my employs act like they act in that store. The manager has probably no experience the by the way she act and holds her self. I use to only shop here in California before moving to the Katy area. But there are better option in the area. It's a shame that the store doesn't have a better leader and more mature and respectful employees. I could go on and on about my trips there and how many times I've had issues with the same manager and the Embarrassment some the employees give the store. read more

Great customer service. The people in this store are very friendly and helpful. The store was well stocked, and I was able to get everything I needed in one stop. read more

Love using the grooming service at Pet Supply Plus in Katy West! The towels and shampoos have always been well stocked and the tubs have always been clean! The dryer is the perfect temp (warm - not hot or cold). The aprons provided have been a blessing because my dog loves to shake before the blow dry is complete. Great service for the price! read more

This is a really great pet store dare buy fish from them. I'm not saying that the fish are bad or anything. I've bought a lot of mine from them. But I had to return a fish because they randomly died. Then for no reason was told they wouldn't refund my money, because I had a wrong fish in my tank.... only when I got home, after having to argue to get my fish replaced, did I see they rung me up for the wrong fish in the very first receipt. I had a little catfish, not what the receipt said.... so I got accused that I didn't know what I was doing with my tank, and she was just down right rude. Do not deal with Leah at all if possible. And not mention your animals. Go to the new PetSmart, not one person is rude and they actually help you with your tank. As for Leah, she made me feel like I had no idea how to run my tank, and being rude to a customer is just very bad for business. I will not be purchasing any more supplies or fish from them again because of this experience. Which is sad, because I used to like shopping there. read more

We took our dog a maltipoo for his first grooming and came back home in tears. We had specifically told them not to cut too much but they almost complete cut off all his hair. He doesn't look even close to the same dog and my daughters are still in tears. Please if you do take your dog to this store be very specific about what length hair cut you need to avoid what happened with us. Not recommended, doubt I'll go back for a grooming here again. read more

Scott was so nice! Everyone was so friendly. I would gladly spend my entire paycheck here!

You can't find a better pet shop than this one. I've gone countless times since they've opened and every single of those times has been refreshingly pleasant. Their employees are actually out there WANTING TO HELP YOU! On several occasions, they've carried out my dog food to my car for me! And they're very knowledgeable about the products! Store is super clean, well organized, they carry higher end products and have great sales. I take advantage of their self dog wash station; they include the shampoo, towels, aprons, everything. I don't go anywhere else for my pet needs but this specific store. read more

Lori is the best groomer I've ever had for my maltipoo!! Can't recommend this place enough great staff all around!

They have a self service bath station for your dog. Supplies & towels are all there for your convenience as well. The customer service at this location was phenomenal! We will definitely be shopping here! read more

This family business being just a mile away from my parents house is a much preferred alternative over driving all the way to Petsmart. Staff were very friendly, dog treats at the front, and they had a large variety of Kong toys! Aisles were clean and there are plenty of people there to assist you if you need help. It's always a great feeling for lots of people to tell you your dog is cute! Be sure to become a card member for extra savings! read more

Pet Supplies Plus Katy West - Kay digging through the stuff she picked out - Pet Stores Near Me - Katy, Texas

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I am a regular customer of Pet Supplies Plus. I continue going back because of they have the products I want, the staff is friendly and knowledgeable, and they have a great perks program. read more