Thank you, Joyce! I brought our dog, Charlie, in today for a…read morebath and a haircut. We've lived on the eastside until recently and had been going to the same private groomer since Charlie had her first grooming experience, almost nine years ago. So it was with great trepidation that we took Charlie to a "Big Box" groomer. I was immediately put at ease when we entered and were greeted warmly by the two young ladies at the grooming reception desk. They welcomed Charlie as if she were their own dog and I was truly overjoyed when I picked her up a few hours later and saw the beautiful job Joyce had done with Charlie's cut. One of the best cuts our pup has ever had! Thank you, again, Joyce, and to all of you who took such great care of Charlie and her nervous dad! We'll see you all in a couple months! Sincerely, John G.

Hello, I'm writing…read moreto express serious concern over a recent grooming exper ience with Joyce at your 26 mile rd Utica, location on 06/20/2025. It was immediately obvious that she was inexperienced and unsure of how to groom my Pomeranian. The haircut was uneven, completely botched, and to my horror, she even cut off my dog's whiskers. Since that visit, my dog has been noticeably traumatized--nervous, jumpy, and not acting like himself. Whiskers are essential to a dog's well-being, and any properly trained groomer should know that. I understand that employees must learn, but it should never be at the expense of someone's pet. I ask that Petco better supervise and train new groomers before assigning them to customers. This was a very distressing experience, and I won't be bringing my dog back. Sincerely, Justa

Called at 530 and phone was disconnected. We went there at 630 (google says closed at 7) and no one…read morewas there. Drove 30 minutes from Our home..

Where to begin? Our puppy joined our family in August 2018. I never had a dog before and l was…read moreoverwhelmed, to say the least. Neptune is a great and sweet dog but we had some barking issues EVERY NIGHT about the time we wanted to sit and unwind from our day-despite him getting plenty of exercise. At times, Neptune would bark in the middle of the night for over an hour, or more. While I am sure he heard something, we heard nothing and it was extremely frustrating. Also, Neptune would get so hyper when a door opened or someone was at the door, we worried he would run out. Dave, Michelle, and their amazing staff provided so much help and support from the beginning of the journey. I took K9's puppy class and as a result I was able to teach Neptune a few of the basics. At times I would go to the store at 25 mile and Van Dyke and I felt they were providing me therapy. As the barking continued, I decided to call and see about some training. Even though K9 Kindergarten was no longer around the corner, Dave and Michelle were just a phone call away and they certainly came to my rescue. Dave came over and we discussed my goals, which were to control the barking a bit and give Neptune some "off leash" experience by having him master the come command, which would also help with our fear of him running off. After a couple days of training with Dave you could see a difference, after a week the difference was amazing. My little dog that barked at everything (and nothing) was more calm and more confident, if that makes sense. When I used the come command he would actually come to me. I was amazed and a little upset I didn't do this sooner! Neptune easily allows me to put on his e collar, which he only wears a few hours a day and when he is off leash. I have to say I pretty much never need to "correct" him. If he starts barking and I tell him to "leave it", he stops barking. A MIRACLE! If the there is a knock at the door, he still barks but it's not as crazy and he stops upon me telling him to "leave it." If I can't find him in the house, I tell him to come and he does. If he is off leash and I tell him to come-he listens. It really has helped with our overall enjoyment of our sweet boy. I've had follow up questions and Dave and Michelle are always prompt at returning calls and eager to help with any questions or concerns. Also, it's so nice to give Neptune the freedom to run around (within reason and in a safe area) off leash. Dave's training has given us the ability to enjoy our dog throughout the day and not dread the evening hours which in turn makes everyone happier-especially me. It is also nice to not have the constant fear of him running off any time a door opens since we can calm him down with a simple leave it and tell him to come if he starts to go in another direction. Thank you Dave for training Neptune

Went there to have our dog groomed and the groomer completely shaved our dog, tale and all. Our…read moredog is a Bichon and this groomer refused our money back. I went in to talk to the owner and he tried telling me our dog was severely abused and mistreated. Our dog is 13 years old and very much a big part of our loving family so for him to accuse us of mistreating our dog is down right wrong and the owner refused my money back. I told him it is obvious the groomer has never groomed a Bichon before and he tried telling me our dog was so matted because he was mistreated. He refused to even reason with me and told me to wait seven months for the dogs hair to grow out and then go somewhere else. Really? You are the owner and that is how you treat your customers? Pathetic. My father who is elderly paid him $40.00 for a hack job. They didn't even clip his nails and I doubt they even bathed him. How do you take $40.00 from an elderly man and think that is ok? Sadly our veterinarian is leasing the back part of his store because I doubt I will ever go in there again and the vet will lose good customers because of the owners ignorance. To anyone who owns a Bichon....I do NOT recommend this place for grooming. In fact I don't recommend them at all. I see other reports that are not good either from other customers. Read them before you spend your money! You won't get it back and you won't be happy.

We were looking for a mobile groomer for our 15 yo Bichon Plus since we were concerned about…read morestressing her at the commercial pet supply store, where she has demonstrated increased anxiety & shaking. We were very impressed with the care, and friendliness provided, and were pleased with her so well groomed! Will definitely use this service again.

Patient, thorough groomer that is prompt and caring. My dog can be a stinker & doesn't like baths,…read moreor his feet or ears touched but this groomer somehow works her magic on him & he always looks perfect when he's done. Highly recommend.

Another outstanding nail job today with Shannon, and last time the bath went well and we worked…read moretogether that my unsure German Shepherd girl didn't want to walk right in but today she did!! That's progress!! I just can't say enough about how much peace and joy it gives me to have a groomer that will work with me and my dog. Shannon is so amazing and gave us a suggestion for a product for my girls paws. I love this place and Shannon too!

Shannon did a wonderful job with our Great Pyrenees, Chase. I don't know how she got all the…read moreshedding hair off our big guy but she did. It was Chase's and our first time at a pet salon and we will be returning to see Shannon again in the near future.

We came to Bonnie as a last hope. Our Springer Spaniel had just turned one and was showing some…read moreaggressive tendencies toward me and on a smaller level to my husband. We had worked with another trainer and had no luck. We had some very difficult discussions about rehoming him or worse. We called Bonnie and after her assessing him for about an hour, she felt very hopeful. She left us with some knowledge and tools...and we saw improvement within a week. He is a totally different dog after four training sessions with Bonnie. She was literally a life saver. Her calm demeanor, her knowledge and ability to teach are unmatched. We will now work on intermediate classes with her to get him socialized. Something we could not do before. We are so thankful to Bonnie each and every day.

Bonny has been extremely helpful in training our beagle puppy, Eve. After just one session of…read moreworking with us, Eve quickly caught on to "leave it." Bonny has a wealth of knowledge! I like that she works with the dog/us at the same time, and then works just with us to make sure that we understood the lesson. I would definitely recommend Alternative Canine Training to anyone looking for in-home training.

There's no space next to the stars to put a minus sign. Not enough minus stars that I can use. If…read moreyou get my drift, you will find the theme of this review. This hack job cannot be associated with Covid or lack of help or any other excuses we've been hearing the past two years. NO EXCUSE can explain this debacle I experienced on 11/30/2021. I'm a first time customer at this business. No hearty greeting and welcome to our shop. Instead, am asked how old my Yorkie/Bichon (10 pounds wet) !? I proudly say my baby is 14 years old! By the way, I've gone to many dog groomers in my lifetime and NEVER have I've been asked about age. It's like I told this person that the dog was diseased! She quickly goes to the back room and confides to another of what to do. She returns and tells me "we normally do not take a client over 12 years old". She continues to tell me that if they are older, that they cannot establish some connection with the dog. She lost me at old!! Also, if she seems to give us any sign of trouble, we'll call you to pick her up. That should have been my warning shot and pick up dog to leave. Nope, I proceeded to show her what I wanted and left already disappointed and this will not end well. 2 1/2 hours later, she proved me right! I arrived and my dog wasn't ready. No biggie. I was 5 minutes early. She told me to wait in the car and she will bring her out. Cool. She eventually opens the door with my dog under her arm and heads for my car. I already can see a horrible job on my dog!! I open my car door and she proceeds to tell me that my dog must be SENILE because. it took two of us to groom her! TWO ADULT GROOMERS to work on an eight pound dog!? If so, why did my dog look like she was weedwacked!? I'd already had the check filled out, $45, and a $5 cash tip on top of the check. Hindsight, I should have taken the check back, along with tip, and get the hell out! Too late. I got home and fumed for the rest of the day. Today, I subjected my dog to more grooming by me to even out her chest, paws, and face. Lo and behold, NAILS NEVER TRIMMED!! That was the last straw and that's why I'm writing this review. This is beyond disgusting . It's flat out unacceptable! Insult my spirited, happy 14 year old and then give her a hack job! Guess she showed us! IFFF, after reading this want to go there with your precious pup, be my guest. However, I'm looking forward to telling you "I told you so"!

I live about one minute away so I thought I would give them a try .... I definitely won't be going…read moreback. They were not very friendly at all... My dog looks uneven and her feet looked like they never did them . They said they only had time to do a feet , face and fanny and I was grateful. Looking at her now I think I could've done the same thing at home . I think if they were more friendly I might've tried them again...

The groomer did a great job with my corgi-- the spa bath included a nail trim and trim of the fur…read moreunder the paw pads, and a blow-out. Plus, they used a hypoallergenic shampoo, so he wasn't itching after.

Very pleased every time I get my dogs groomed here. Easy scheduling system and all of my dogs…read morealways look great after their groom. They are very accommodating with multiple dogs grooming appointments.