This store is our favorite. We've been coming here for years. It's located it Baytown Plaza on…read morethe same side as Dibellas and the liquor store. It is accessible, no steps to get in, automatic doors, and wide aisles. Staff are always friendly and helpful! Today we were looking for canned dog food. My dog has eaten dry food her whole life but just diagnosed with uveitis, and the meds have killed her appetite. Great selection of high quality food to choose fromwe also got new treats to try. We also bring her here to get a bath sometimes. Love how easy it is to wash, rinse and dry her without killing my back. Great store!

Terrible !! Scheduled grooming appointment only for the groomer to no show. Did not matter that…read moreI took time off of work to make this appointment. Scheduled again - got a text saying she can't make it 1 hour before the appt. AGAIN - took time off to get this done and this is the level of service that is provided. I would not recomend this store at all.

The reason for my 3 stars is that I came here just to buy some dog treats. I thought I'd be in and…read moreout in 5 minutes easily. So I walk in and look for them, and read the aisle signage above me, and I can't find them. I looped around the whole store, and was like ok, they have to have dog treats, so I started walking around again. They have signage for like every brand of dog food so I thought maybe the treats were mixed in with the different brands. So I went up and down every aisle and still found nothing. Finally a found a spot with a bunch of treats...but they were for cats! I missed them the first time around because I thought it was a cat section. So I'm like maybe dog treats are in the aisle opposite cat treats, but they were not. So, the store is not that big and I was feeling ridiculous, so I finally asked someone (which I never do). He showed me where they were, and they were actually the very first aisle. However, they're behind the cash registers, so I just skipped that aisle all together really. I felt stupid for not seeing them, so I looked up at the sign, and I still didn't see dog treats listed on it. I had come from work and still had my dress shoes on, so my feet hurt which was making me cranky, so maybe that's why I was frustrated, but I feel like dog treats shouldn't be hard to find at a pet store. That first aisle is pretty hidden by the registers, so maybe they could put something less popular up there. Or make a big sign for people like me showing where they are. :)

Purchased almost $100 worth of pet food. Store had no more bags. Asked if I wanted to buy a…read morereusable bag for $3. I said "No." Asked if they knew when the store would be getting more bags. "No, we only know when the truck comes." Employee looked like they'd rather be anywhere else. Had to carry everything out to my car and half of it dropped in the parking lot. Will be taking all my business to Chewy. At least they deliver to my door.

THEY KILLED OUR BIRD!…read more They also spread fake news pointing fingers trying to take spotlight off their birds with diseases which is proven by several VETS! Sal is the biggest POS Anyone that gets a bird from here get them tested for bornavirus, both birds we have from them are positive from bad breeding! Sal the owner is a pos all he cares about is making money and doesn't care about the health of the animals as he let ours die while in their care because he wouldn't get actual vet attention because it would eat into his profits for the baby bird, I will always tell the truth from what I've seen and experienced with this Sal POs, no matter what and always speak ill of this place to everyone and anyone, thankfully I've pointed many people in the right direction staying away from here thankfully We have multiple vets and rescues that blame this store alone for the issues with shelters being at capacity from people not understanding what's involved with having a bird, so they give them up or let them go, this store doesn't educate and will sell animals to anyone long as they pay, $$$ money is all they care about and not placing animals in homes that will actually be able to care for them, We talked to several past employees who told us they left because Sal was horrible and would hide things from people if their bird died they would just swap bands and not tell the owners, their breeding location which is not at the store is horrible conditions, multiple people have field complaints to the aspca, but Sal always sets up a time which gives him the ability to hide what he doesn't want seen instead of having pop up visits, We witnessed 1st hand during Covid how they treated the animals and the workers always cowered in the upstairs office meanwhile "volunteers" that brought their children would run and cry and freak out which is completely un professional, Our vet has told us themselves that they see many birds from this guy and they always have medical issues due to the breeding and the initial raising them, we have rescues that despise this place,

didn't help when pet got sick. they need to stand behind their pets…read more. also don't like the cages birds are in.

I've had a couple of great experiences with taking my dog for grooming appointments to the Penfield…read morelocation. I wish I had taken her name but I think it's Ashley. She is so kind and you can tell she loves the animal. I will continue to take my dog there.

Love this store and its staff. You can rest assured they are knowledgeable on the many different…read morefood brands of dog and cats and other little creatures. Highly recommend this store. LS

Excellent customer service, great staff, very helpful. They have high quality items for birds,read more

You pay what you get, but in this case you get even more! High-quality products that are well…read morethought for your birds activity and safety. You can tell they care more about this rather than the economical profit. Super recommended for all bird owners! :)

Pets are a great thing. All through the years my family had pets. A great joy, companionship. They…read moreneed to be cared for and can bring many years of joy and comfort to you. I've been considering one as I use to have through the years, but my current living conditions are way to small. Anyways I went to Petco yesterday and looked around. I was greeted by 2 men there who were very polite and respectful. They were very informative about the animals there. If you're considering a smaller pet, Petco has a smaller animals you may like.

I always received excellent customer service at this Petco store. The People are friendly and…read morehelpful. My Rip loves your store too!

If I could I would give this establishment no stars. I left my toy poodle with them for a 10 day…read moreperiod while I was out of the country. I called them multiple times and texted with the staff to ensure that he was doing alright. I was told that he was "sad", but that he was doing fine and was alright." I retained the text messages to prove this. I left an emergency contact who was my nephew in the event he did not do well or became ill during his stay. My emergency contact was never called. When my husband and I picked him up, he was scared, confused, very dirty and seemed very dazed. I asked if they used any sedation on him and I was told "no" by the owner who identified himself as Tom. (this conversation was done through email) He told me that my dog was not a good fit for the facility. He told me he stayed in his kennel/suite and he had to be hand fed. He told me that his staff tried to clean him after his "accidents". My dog is perfectly trained and has never had accidents. We recently moved back to Rochester, NY from another state. In our previous state he was boarded multiple times and was enrolled in daycare. He NEVER had any issues at any prior establishment and was always returned calm, clean and happy. I feel responsible in some ways because I never was shown the facility beyond the front desk. Although the website has a photo of an outside area, when we picked him up and drove to the back of the building, there was no outdoor space or fenced in play area of any sort. I do not understand why they would have allowed my dog to suffer like that for 10 days without contacting me or my emergency contact. the only reason I can think of is that they wanted their full 10 day fee of $545. I would never leave my pet with this establishment.

Don't let the small playing space fool you! This is all day play! Has poop bag and trash can for…read moreyou in the grass area next to building. Super competent staff, remembers you by your pet's name. Any special needs for your pet, they also know. No doggy cam but outside the building g does have security cam. Easy drop off and pickup, very efficient. Has packages and weekend special. Quickly cleans up mess when you see accidents. Has super comfy beds for dogs to sleep on all day. They are expanding to a bigger building, can't wait! I only wish there are more locations and they expand out to other parts of western/ central New York!

Great place to adopt your next family member. Its very small, not fancy and run by volunteers, only…read moreopen on Sundays but you can leave a message during the week or send an email an your call will be returned. I see there have been some negative reviews- know that they are operating with volunteers and are very low-budget. With that said, the volunteers I worked with were very nice and doing their "job." They want to know that you will will provide a loving and safe home before adopting. You will be "screened" and need to wait a few days before taking your new kitty home. There is also an adoption fee, they need to cover costs. The sweet cat we adopted was in a foster home and clearly very well-cared for. She was socialized with other pets and the owner gave her lots of attention. We are so happy with our new kitty, Phoebe Katz, THANK YOU!

I honestly don't know why anyone would give this place a good review. After no one responded to my…read moreon line application I went in person. They had me fill out a written application. Then I got to see the cats. The cat I was interested in was listed as gentle and loving. The gentleman who came to get her out of her cage had to call another staff to help him because he said she was "difficult". They let you interact with the cat you choose in a small room in the back. The room was crowded with random furniture and generally unpleasant. I understand that cats can be really nervous with strangers but there was no way to tell what her temperament might be in these surroundings. They offered to have the foster call me to talk more about her. Again, no call, no response. I'm guessing some of the people in there were probably volunteers but they didn't seem to know much about the cats in there (or much about cats in general). All in all it was a really disappointing experience. I ended up adopting from another agency.