Great place! Hidden gem of the valley for reptiles. If you're a first time owner, Riley is very…read morehelpful. She'll answer critical questions and educate new things! They sell all types of product. Hides, lighting, food for your reptiles.

Please just be careful if your new to reptiles. This place had the worst mite issues I've ever…read moreseen. Mites are hard to fight if you get them, and this shop had them on almost everything. Just be aware. I don't like to talk bad but this shop scared me for new owners. The guy there was just picking mites off snakes but not treating them. It was very bad and if you go in, mite eggs can get on you and travel back with you. They are small enough to be airborne and get home onto your animals. Buyers be aware, this place is no longer on my list of shops to go to.

Awesome place. Friendly helpful and accommodating to all dogs. Week days are better. They have…read moregreat deals too. my Saint Bernard loves taking a bath

Been coming here for almost a year. Very good service & clean place. I had my dog's nails clipped…read more The lady was very friendly & helpful . I recommend this place. It's near my house & it's a Godsend. My big dog I tried to bathe at home when I first got him & it was a nightmare . Came here & so much easier & I think he's getting use to it now. He jumps right in the tub unlike the first time when I had to pick up him & put him in. I can say this is a good place to bring your pet to bathe. Nini & Miso both recommend. I'm a happy customer. Ty u for the good service . I appreciate it

This is an adorable little family owned pet store. They have such a wide variety of food treats,…read moreand pet accessories. The owners are also so sweet. They helped me pick out a harness for my puppy! I was also able to find a salmon canned food that she really loved and she's a picky eater. The only downside of this place is some of the prices are not listed or visible for customers to see. There's lots of parking out front. Prices are also fair in my opinion, if not the same as other pet stores. I'll be back to stock up on food for my puppy.

Great place to buy cat food. Lots of variety. Owner and staff so friendly the more you buy you…read moreaccumulate points to get free food for your pet.

Great selection of amazing corals, prices are reasonable and staff is very knowledgeable and…read morefriendly.

Contacted them in their Ig regarding blackstorm clownfish, they sent a video of what they claim to…read morebe blackstorm. after i viewed the video it wasnt blackstorm and i told them, instead of owning their mistakes, they had the audacity to tell me i was misinformed lol ive been in a hobby for more than 10yrs i know what im looking for. And on top of that, they blocked me from. Ive been going to this store too since they are 10min away. After their unprofessional behavior, not anymore. plss anyone reading this make sure you know what you are buying before they sell you a wrong one.

They do a really good job on the boys here. I have failed to get their names ever but its the same…read moregroup of girls and guys, mostly family run. They sell some cute shirts like "bitches love me" and "Adidog" with a hoodie LOL Only $25 for a bath and brush. Always check in on Yelp for some cool discounts. My damn puppy took a poop in their store after his first bath, which was probably traumatic to a degree, and they were nice enough to pick it up for me. One less poop I've had to pick up in life....WINNING!

I've been satisfied to every time I've gotten my dog groomed. There are times where I don't take…read morehim for months and he gets all matted up and they have no choice but shave his fur short. Even when it's cut short they still make my little man look great. The pricing did go up $5 which I didn't know. But either way, I'm always to take him here.

First of all... they were late! The groomer obviously wasn't capable of handling my 100 pound…read morelabrador! She was scared to get in the van. I came and tried to help but she refused to get in. The fact that he was just watching me wrestle with her next to a main street and not do anything about it, is unacceptable. He seemed so nonchalant about the whole situation. I now have a scratch on my hand from trying to get her in the van. And for them to up the price THAT much more for me telling them to bring 2 groomers next time, isn't very professional either. $245?! Seriously? Instead of being genuinely apologetic & making it right with me, that's how they run their business? I would steer clear if I were you. Next time they should ask a client if they are located on a main street as well for safety reasons. At least they can pull into the alley & it's safer that way. Thank you but no thank you. I will bathe her myself at home!

The staff here are animal lovers and coming to a place that cares for your furry friends is…read morereassuring. I have taken my pets here a couple of times and they always leave smell clean. If they notice something that is odd with your pet they do inform you when you pick them up. They accept card and that's always a plus.

On a Saturday we found a brown common sparrow sitting in the middle of our yard. Alive,…read moreapproachable, but not moving. A couple hours later, dead. 4 days later, another sparrow, the same thing. We left it alone, but kept an eye on it and called Animal Control, which directed(via automated system) to WVAS. I called and after a hold of about 10 minutes, an officer answered & I explained our concern. She told me we are welcome to bring any injured or wild animal we can safely gather and bring in 24/7. She suggested boxing the bird and bringing it in. We did. 15 minutes later, walking in and seeing the same officer I spoke with. Another employee took the box and went straight to the on-sight vet. While she input our name, address & contact #, I mentioned again that this was the 2nd bird in a few days and asked if we should be concerned or notify anyone else. She said no, the vet will see if they can do anything, if it survives it goes to a bird rehab facility for further monitoring, then eventual release. If it doesn't get better, not, then it's euthanized. I was wondering if the bird gets a autopsy to see what killed it. She said no. She then generated an impound code, in case we wanted to check for updates. We thanked her and left, feeling bad for the bird. When we got home - ANOTHER BIRD! This one in our driveway, just staring at our stucco wall. Grabbed a box & gloves, and back to the shelter we went. When we came in this time, she wasn't there, but the other worker who took the first bird back to the vet was. He took the box and away he went again. He returned to update our intake for the 2nd bird. He then told us that the first bird had died and it looked like the 2nd one was now dead. We again voiced our concern that now 3 birds within 4 days were found in very poor condition. Since we don't work in this field, we asked if this is a concern for them. He just stared at the motor and shook his head 'no,' then said he had all the info they needed and the impound code would be the same. We left hoping to not have to go back and we still don't know why this happened. As of today, no further birds found. We also haven't seen any alerts about bird diseases in our area, which is information the LA County Dept. of Health monitors and shares via their website, but it's good to know that we have this facility in the SFV where we can take a wild animal we may find injured or in poor health. After hours, there is a door bell to the right of the main entrance. Someone is always there to accept animals. Cheers! "CC"

My experience at West Valley Animal Shelter was extremely disappointing…read more On July 28, 2026, I accompanied a couple who had driven approximately 4 hours to adopt a kitten that had recently been removed from the euthanasia list. I was there as a representative of Purrrfect Rescues (a nonprofit) to help coordinate transportation and assist with the adoption process. Unfortunately, the experience quickly became frustrating. An employee named "Delfina" began yelling at me Becuase she wanted to speak with the adopters privately, instead of asking me to give them a moment she decided to escalate the situation and yell at me,I was excluded from the adoption conversation despite being involved in coordinating the adoption, leaving me without important information about changes to the plan. Communication from staff was inconsistent, and the adopters were later told they would need to make an additional round trip to pick up the kitten because he was under the required weight for neutering, then return again once he reached 2 pounds. This was different from what we had initially understood and created unnecessary inconvenience for a family that had already traveled several hours. The staff member we interacted with, Delfina, was discourteous and unprofessional throughout all interactions. Afterward, I learned she allegedly made comments about me to the adopters rather than addressing any concerns with me directly. The overall experience left the adopters feeling so uncomfortable that they ultimately decided not to proceed with the adoption! To make matters worse, when I asked for a supervisor's contact information so I could voice my concerns, I was refused direct contact information and was given a phone number and email address that did not work. I was also told a supervisor would be available the next day, only to later be told that was not the case. I appreciate the difficult work that animal shelter VOLUNTEERS do every day, and I am grateful that this kitten was removed from the euthanasia list. However, saving animals doesn't end there. Shelters should also make the adoption process welcoming, transparent, and supportive for responsible adopters. In this case, the process became unnecessarily complicated, and a kitten ultimately lost what could have been a loving home. I sincerely hope management reviews this incident and takes steps to improve communication, professionalism, and customer service so future adopters and rescue partners have a better experience.

I have had good experiences here, we have bought fresh water fish as it's mostly a fish store they…read moredo have salt and fresh water critters. Such as shrimp, snails, sea stars and a variety of fish. The employees were kind and attentive but not in your face. I have been coming here since I was a little girl I'm not sure if it's changed ownership since but the big tank is always so mesmerizing. They do also have tons of accessories, food, & little necessities for tanks.

I am highly disappointed with our experience here and will not be returning…read more My 9-year-old daughter was originally so excited to visit this shop with her dad to buy her very first guppies. Unfortunately, they died within 24 hours, leaving her heartbroken. Since we live in the High Desert, we aren't local, but we decided to stop by again when we were back in the area. We spoke directly with Miguel and explained what happened. He assured my husband and me that if we took pictures of any future losses and kept our receipt, we could call him within 3 days and he "would work something out" with us. Based on that assurance, we bought 20 more fish. Sadly, the majority of them have already died. I followed instructions perfectly: I took photos of the dead fish and kept my receipt. However, when I called the shop, Miguel completely changed his terms, stating I now needed to bring the physical dead fish into the store and provide a water sample. I tested my water quality myself, and it is perfectly within range. In fact, I already have an existing tank of guppies that are actively thriving and reproducing--we only bought these new fish to add some color. Furthermore, the fish we purchased from Rainbow brought Ich into our established tank. Despite immediately treating the tank, the infection still killed the new fish and compromised my healthy ones. It is incredibly frustrating to be given a verbal guarantee only to have the store move the goalposts when a problem arises. Terrible customer service and unhealthy livestock. Save your time and money and go elsewhere.