Julian and Sage are absolutely amazing. They went above and beyond to help my dog and I during our first pet wash, which was amazing. Julian offered snacks to ease the stress off. My dog Sage was able to assist me with any questions I had over the phone multiple times which was amazing thank you Julian and Sage for your hard work and dedication. Also, Julian is dedicated to ensuring that all stations were cleaned and all towels were put in the correct places. The dog wash station was absolutely clean and wonderful. Definitely would recommend and definitely will be coming back. read more

Pet Food Express - Snacks that Julian gave. - Pet Stores Near Me - Tarzana, California

First time in today and was so impressed! Store was very clean, organized and had a great selection of quality items. Best of all was the staff. I was immediately greeted by Patty and Julian, helping me find an e-collar that would fit my very stressed and anxious pup, as well as help me find some other products that would help his hot spot that the prescription meds weren't doing much for. Can't recommend this place and especially Patty enough. Super knowledgeable and friendly. Won't be going anywhere else for my pet supplies from now on! Thanks again! read more

Pet Food Express - My poor fur baby in his new e-collar, fits much better! - Pet Stores Near Me - Tarzana, California

It's really easy to spend a lot here but their specialty food is sometimes actually a little cheaper than other places. I like their large selection and knowledgeable staff. read more

I just want to give a "BIG SHOUTOUT" to Patty the manager of Pet Food Express on Ventura Blvd in Tarzana for helping me purchase the exact correct food for my Maltipoo. My pet was experiencing certain medical issues caused by the food she was eating and Patty knew exactly what to do and what food to recommend. I am so grateful for her expertise and professionalism in helping me through this difficult situation. She is an asset to your company! Thank you. read more

The store is one of the worst. They sell defective products from the manufacturer and then refuse to exchange or return them. I tried to call customer service, and it sounded like a guy in his room playing video games--very unprofessional. When I asked to speak to a supervisor, he hung up on me. The other day, I took my dogs there for a bath, and an Asian man--who refused to give me his name--yelled at me in front of my kids over a shampoo that he didn't charge me for when I had already paid for the bath. I told him I was going to lock the dog in and come back to pay for it, but he came over, snatched the shampoo out of my son's hand, and made a huge scene. I don't understand how these people are still in business. read more

Zero stars -C. The manager was rude at Pet Food Express to me when i was returning dog food that made my dog sick. He could care less about me or my dog i went in happy and left angry! Horrible customer service. I don't recommend this place to anyone lots good pet food around this area you can go to. Please avoid this place. -C read more

Stopped in yesterday to bathe my geriatric GSD and was instantly blown away by how clean the store was, including their self- service grooming center. I've been to a lot of locations that don't even come close to how nice this store is. My dog takes a while to completely bathe and dry, and in the time I was able to clean her up I saw two other dogs get groomed by their owners. Each time, an employee by the name of Harrison came to wash and rinse the tubs that were used and made sure they were absolutely spotless for the next pup. This will now be my regular location for bathing Buttons! The team that works this store deserves some kind of bonus, or a pay raise because they definitely go above and beyond. Sidenote: the water gets warm pretty quick, the towels were all fresh, and the blow dryers have a wonderful attachment that funnels the air into a thinner stream making it easier and faster to blow dry. read more

Pet Food Express - Buttons getting ready to be pampered! - Pet Stores Near Me - Tarzana, California

I came back to Pet Food Express and asked if Janette was there as she knows my situation. I asked a woman she said she was the assistant manager if Janette was in she became visibly angry and replayed "no she called off". First off I didn't need the personal information nor did all the other customers. Secondly I'm a customer don't snap at me for asking a question. And thirdly why couldn't she have just said no and ask if she could help instead of stomping off. I'm confused as to what I did wrong. But I left and was very shaken by the entire situation. I wish I could change my rating based on different shopping experiences. As this doesn't reflect on the stores usual feel. This was not what I am accustomed to. read more

Stopped by for my dogs birthday this past weekend. Used the self service bath which is great and only $18 and they clean up the mess. Go early to avoid waits but each station has a 30 minute timer. After his bath we shopped around and the staff gave us recommendations on treats and chew toys. Everyone was very friendly. read more

I come here for the self pet wash and I love it so much! I love how convenient it is here with the options of 3 different shampoos! They also provide you with towels a waterproof collar to borrow as well as an apron to keep you as dry during your doggy wash experience. You have more than enough time to get your pup fully washed and dried. I'd say you could even manage 2-3 dogs in the amount of time given :). Once you're done with the bath you don't have to worry about cleaning up as they clean up after you. Yay for not having to wash hairy doggy towels and sweeping/mopping up the floor after. I would also like to mention the staff on how friendly and helpful they are! Can't rave about this place enough. It's a fun experience :) Tip: bring your doggy brush with you. read more

Pet Food Express - Happy bean after her bath. - Pet Stores Near Me - Tarzana, California

I have to tell a story. I walked into Pet Food Express in just a bad mood. I walk in the store, trip over the mat at the front door, no one greeted or helped me and I was ready to walk out. Thankfully an employee came out of the back area and greeted me with the BIGGEST SMILE and asked how she could help me. She started asking me questions about my pets and I slowly started to warm up. This was at noon today so I was hot on top of crabby. Janette made my entire day change. I spent money learned about the foods I'm feed my dog and I left there in just the best mood. I will definitely be returning and hope to have her help again. I can't say enough about my experience. Proof that you can change the world with a smile. Thank you Janette and Pet Food Express. I'm going to leave this on a positive note and not complain about the two girls that don't help. I'm going to focus on the positive we do t always get those experiences. read more

Sales people and staff are great here ! They take the time to help you and educate you on the brands they carry . Super love this place !!

I entered the store last week to purchase something. I asked to use the restroom and was told it was broken and to go accross the lot to the Pizza restaurant. The employee said that is what they do!! They further explained the management company for the shopping center won't fix the bathroom? Seriously???? Please choose how you spend your dollars wisely!!!! This is unacceptable!!! I don't support establishments such as this. Poor customer service!!!!! read more

I fell in love with store during Covid. Every time I go there they seem to employ such wonderful happy young people willing to help you. The last two times I have gone there a lovely girl called Toria both times she told me she was new. I couldn't believe it she was so helpful and really knew her stuff. I no longer go to Petsmart or Petco. I only come here Absolutely thrilled to find this place. read more

Pet Food Express - Pet food express in Tarzana CA - Pet Stores Near Me - Tarzana, California

worst customer service ever, I had to return cat food as it made my cats sick, the person who claimed to be manager refused to give me a refund because it wasn't in the original bag (I rebag to keep it fresh) even thou I had the receipt. So I won't be buying any pet supplies at this store or any other pet food express. i'd give him and pfe zero stars if I could. read more

I really love coming here. The staff is very knowledgeable. They always make really good recommendations for my very picky dog.

Great store with lots of high end dog food brands and other pet supplies. They sometimes even let dogs try samples. Shout out to employee Eric who was especially helpful today since it was our first time using the dog self-wash station and showed us what to do. Great experience for us and our dog. We'll definitely be back! read more

Pet Food Express - Dog self-wash - Pet Stores Near Me - Tarzana, California

Needed hamster food. Quick drop by. Moira was such a fun loving open person since I walked through the door. I needed food for my hamster since petco and petsmart was out of it.. she gave me a good recommendation for a type of food. Great customer service from Moira read more

Pet Food Express - Hamster food. - Pet Stores Near Me - Tarzana, California

Buyer be aware . I was told to hold on to the receipt in case of an exchange. Upon needing to exchange the food, I was told that the item were on clearance and would not be eligible for an exchange. read more

This pet store is the absolute best! They carry everything your pet would ever want or need, from toys, beds, to leashes and harnesses. Their treat selection includes a wide variety of healthy and local items I haven't found anywhere else. They also sell Just Food For Dogs which makes my life so much easier because I don't have to go far if I run out. The real gem of this place is definitely the people who work here. Not only are they so sweet to my girl whenever she comes in, their broad knowledge and willingness to go above and beyond to help is something I haven't experienced at any other pet store. My dog Charli has dietary restrictions, she has allergies, a heart murmur which requires low sodium, and she needs to lose weight which requires a low fat diet. That being said, yesterday Kevin and Alex took the time to go over all of the different food options with me and did the math to calculate how much fat and sodium were in everything. It definitely took a lot of time and knowledge to be able to do that. I was honestly blown away. Truthfully, they helped me more then Just Food for Dogs when I visited the store and they knew more about dog food then anyone I've encountered in any pet store ever. There are many pet stores, but none that compare. No matter what your pets needs, this is the place! read more

Guys, Please stop placing open dog treats near your bathing stations. I have been complaining since you have opened. First of all my dog should not be eating these kinds of products. Secondly I truly believe you do this to get people to by products. Then if one of dog eats one. I get bad looks or watching your associates talk about us like we're bad people. Would you place openly, bacon and candy in a fat farm? Dogs don't know better. Please stop your practice! read more

I came into this shop recently after reading tons of positive reviews. My dog had surgery 2 weeks ago and I came in here to find the best possible food/accessories that could aid in her speedy recovery. I just felt so helpless! Upon entering, I was immediately greeted and offered assistance by multiple employees. After explaining my situation to an employee, she quickly offered some of her experience with certain food brands and presented my with a couple of items she thought I would be interested in. I ended up trying out, Just For Dogs and am very thankful that I did. My pup has made a speedy recovery and has never looked better. Since this visit, I've already come back in 2 more times. I found some stray kittens in my backyard and once again, I popped in, was greeted, and employees offered personal advice/guidance as to what items I could purchase to tend for these kittens. Moreover, they were very helpful with strategies to tend to them. I must say, this is a stellar team! Additionally, I love that all the products here are quality and in my opinion, very affordable. This will definitely be my new usual Pet Store. read more

Amazing staff. There is a self grooming station that you can pay to use. Lots of great products. They have justfordog food and honest kitchen. Lots of toys and clothes for dogs and cats. I love to drop in and see what's on clearance. Small store but full of top brand items and premium food for pets. read more

Everyone is always so helpful at this store. They always go the extra mile to help you get what you need. Both times I've been here they have been just wonderful. The store itself was out of something I needed, but this place still deserves 5 stars! read more

Went into this store for first time. Looking for recommendations for a cat who doesn't like greens for ruffage. The sales person was very good and gave me several options and good advice. Recommend. Will be going back to check out some of the treat selection. read more

Awesome store! Carlee was so helpful and knowledgeable. Will definitely be coming back!

I needed a "recovery suit" for my kitten who is recovering from a small and Pet Food Express was the only local store who sold the brand I was looking for (Suitical). Not only was the Tarzana staff (Dani and Melanie) helpful and responsive to my needs, they the delivery and tracking was on time as promised. They even gave me an option to tip the driver, which I think is great given our dependence on delivery and curb side service during these pandemic times. Looking forward to using them again! read more

Amazing staff with fantastic knowledge about their products and your pet's nutritional needs. They're very welcoming and friendly and adore my dog and kitten. My go-to place :) thank you! P.s. please bring back tail talks! My dog really misses it!! Was a great event and very educational/beneficial! Plus, was great socialisation for my doggy too. Shout to dan and emani :) read more

So excited I found this place I can wash my dogs for a reasonable price. The staff are super friendly and very helpful with food recommendations. Will be returning soon. Okay boy wish they offered grooming tools while cleaning your pet to assist with shedding. read more

Love the variety of products they offer. Great with my Snowy when we go in. We both look forward to visiting. read more

Pet Food Express - Groomed and treats bought. Chilaxing afterwards. Snowy loves your treats. - Pet Stores Near Me - Tarzana, California

Possibly the best pet food store. The store is always clean, the people working there are awesome, helpful, and cheerful. They also deliver to my house so that is an extra point since I work and don't like to shop. I put the order online and they will deliver it the same day. They have a self-service washing station which is great as well. Thank you for being such awesome support. read more

I went to pet food express on Monday February 10,2020 with our new puppy if 13 weeks The best employees at the store on this day were so amazing. Everyone there helped me, helped me cut nails, suggested food, gave me Samples, and were the most helpful I've ever experienced in a pet store. Thank you all for everything. You all are amazing !!!!! read more

Cool staff not sure if they'll still do it or other items but the buy 3 get 1 free is pretty convincing. Not too traffic during the weekdays. read more

I love pet food express everyone is so friendly with me and my pup! We love using the self wash station & Bella loves the treats she receives from the team members. There is a large selection of pet food & pet supplies and the prices are great! read more

Some people say that dogs are like our children... I'm here to say I have two children and they are both furry! Pet Express is a pet lovers dream. I don't think I've ever been to such a cute pet store before. They have every item that you can imagine...toys, treats, clothes, and beds...you name it, they have it! If you're looking for hard to find specialty, organic, vegetarian, frozen or raw food, products they have it! Frozen bones or specialty health food is available too. They even have dog ice cream and doggie donuts. Now my dogs and I can finally eat donuts together! They are a little pricey, but they also price match, so you're still paying a great price! Another great thing about Pet Food Express is that they deliver! If you never want to leave your house, you can still get their products delivered for just $5 dollars! They even have a place to wash your furry baby. Even though your dogs may not think they need a bath or prefer to ever have one, they provide a perfect area for only $15 to do it. They provide warm water, several different soaps, and a blow dryer! Your dog will thank you later! They also provide a potty area outside, not for you, just for your pup. There is a cute red bench that you can sit on while your dog does their business. They also support Best Friends Animal Society which is a foundation that helps homeless animals. I enjoy giving my money to a place that gives back! Lastly, customer service was excellent. Rosalee and several of the other employees were very nice and accommodating. Yogi and Cookie say, "Thank You Pet Food Express!" read more

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We are so grateful to Petfood Express for how they treated us 9 days ago when we came in to wash our brand new puppy who was buggy when we rescued her. Anna is so kind, warm and gracious, I mean WOW, what a selfless lady. We arrived 15 minutes before close with a dirty new puppy, after spending the entire day in the car and she helped us with everything. She helped us find the right shampoo, gave us a flea and tick comb, helped us with food, litter for our new kitten, because we are totally nuts and have both a new kitten and puppy, and found us toys. She was awesome and the selection was wide and great. Lots of healthy non mainstream options, as well as items we can get at any pet store. So we have actually been back three times this week, although it is mid way on our commute, simply because the service has been so great. It's not a the cheapest store, but the service is wonderful across the board. Their exchange policy is really good as well which helps when we buy the wrong thing. I think it is a great spot for pet people! Now, to poddy train our new household.... :-O!!!! :/ :-x read more

Shirley is the best! Came in looking for food for out new adopted kitty and she explained all of our choices and her recommendations without a blink! She knows everything about cats diets, treats, sanitation, and just health in general. After our first visit she even called us to check in on our new kitty and see how she was adjusting. Thank you Shirley, for being so so helpful and knowledgeable! read more

Very knowledgeable and extremely helpful employees, great attitude. Thank you for being super cheerful it's contagious

AWESOME! They are the BEST! Its clean, great items and staff. I love the self washes for my doggies :)

We purchase the overpriced specialty dog food there ( All of the special non grocery store dog foods are overpriced, so that issue isn't strictly tied to this retailer alone) The staff is great, funny and helpful. We also use the self service dog wash area. Always clean with plenty of towels. Highly recommend. read more