We live in Las Vegas NV. My granddaughter was admitted to Sutter Auburn Faith Hospital with pneumonia in both lungs. Their own gift shop was closed but suggested and referred me to Petals and Sweets. I called them and spoke to the owner explaining my situation. I was interested in a silly stuffed animal. She texted me immediately pictures of her animal collection. I picked one out- and cost of item and delivery was most reasonable. I told her that I would call back in the morning and place the order. I was told by my son, that my granddaughter would most likely be in the hospital for several days! SURPRISE!!!! The next morning her condition had drastically improved and she was marked for release. I hurried and placed my order again talking to the store owner. She was now aware of the soon to be release. SURPRISE!!!! Within 15 minutes my son announced they had released my GD ... I called the store panicked. Because the owner had no drivers yet for delivery, she herself, personally delivered my gift .... Straight to my GD's room. The owner dropped everything, closed her business to deliver a goofy colored bird for a total stranger living in Las Vegas! If that's not exceptional care, service and kindness nothing is. If anyone reading this book needs flowers, gifts, candies delivered in this shop's area...... you'll be delighted you gave your business to Petals and Sweets. read more

I rarely leave reviews like this, but after this experience I feel other customers should know what they may be dealing with, particularly when ordering flowers for an important occasion. My boyfriend spent approximately $110 on a bouquet that arrived substantially different from what he ordered, with multiple flowers already looking dry, damaged, or deteriorating and petals falling onto my desk shortly after delivery. I have included photos of what was ordered versus what was received so people can make their own judgment about the quality. Unfortunately, the flowers became almost secondary to the customer-service experience. When I called to address the condition of the arrangement, I expected a simple conversation about correcting the issue. Instead, the owner became defensive and personal. I was told that I did not understand flowers, that daisies naturally drop petals, and that I had essentially ruined the nice gesture my boyfriend was trying to make by complaining about the bouquet. The conversation became increasingly inappropriate. At one point she reminded me that she knew where I worked because that was where the flowers had been delivered. In the context of the conversation, it struck me as an apparent attempt to intimidate me and had absolutely nothing to do with resolving a complaint about flowers. When I told her I would never speak to one of my patients the way she was speaking to me, she told me she doubted that because she "knows how healthcare workers are." When I mentioned having seen other negative reviews after she told me she does not receive complaints, her response was, "Boy, you sure do have a lot of time on your hands." The email she subsequently sent my boyfriend was just as concerning. Rather than simply addressing the order, she discussed me personally, referred to me as "your girl," said we were "not seeing eye to eye," and ended her email with, "good luck to you with her." I am including a screenshot of that email so prospective customers can read it themselves and draw their own conclusions. To be fair, she ultimately refunded $92 of the approximately $110 purchase after retrieving the arrangement, which I appreciate. I assume the remaining amount was the delivery charge, and I have no issue with that. The financial matter was resolved appropriately. My reason for leaving this review is the way a legitimate complaint was handled. Customers spending this kind of money on flowers for someone special should be able to raise a concern about quality without being personally insulted, condescended to, or discussed disparagingly with the person who purchased the gift. The photos show the flowers. The screenshot shows the communication. People can decide for themselves whether this is the quality and customer service they would be comfortable paying for. I personally would not use this florist again. read more

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I cannot in good faith recommend this business to anyone especially a bride. I live out of town and came by the shop 3x and texted photos of the bouquet I wanted for my wedding. I specifically asked for ZERO greenery and sent in pictures of bouquets with zero greenery and there was about 50% greenery. I also asked and sent photos that I wanted a more flat bouquet and it was round. To top it off I provided them with ribbon I wanted used as well as a picture and the ribbon was not used because they said my white satin ribbon would not look good. My bouquet was picked up right before my first look and my family had to fix my bouquet and tie ribbon onto my bouquet. There was zero apologies from the owner and she blamed her daughter for not wanting to tie the ribbon. read more

The staff is Very attentive, quick deliveries and excellent prices. They are in the heart of Auburn right on hwy 49.

Petals & Sweets did an absolute perfect job in delivering in a timely matter a 'pick me up' for a dear friend. Even though we are 6171 miles away in Croatia, I had a friend in Auburn going through a tough time in her life. My husband says "Let's send flowers!" It was quite easy to go onto the website, scroll through many selections and pick out what we wanted. You can also customize even a pre-designed arrangement. The arrangement was beautiful (my friend sent a photo and she loved it!). The service also included a personalized card written exactly how we wanted our message expressed. Thank you as the words were very much needed to be exact as we requested. The other positive is they followed our delivery instructions exactly as they needed to call first due to a gated entrance. I also liked that an email was sent to me to let me know my order has been delivered. That is always appreciated when you are in a different country in a different time zone and you need to know about an order you placed over the internet! Overall a very good experience. I would definitely recommend Petals & Sweets, a long time local Auburn business! To be a balanced review, I do have to state that an extra $9.99 "Standard Service Fee" was added to my invoice. I don't believe that should have been charged on top of a $9.50 Delivery Fee charge. I'm adding this to my review as I did not see this on the order until after my credit card was charged and an invoice sent. Note: My total invoice was $73.44 for a $48.99 bouquet. read more

Petals And Sweets - a flower arrangement in a wooden box - Florists Near Me - Auburn, California

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Had a huge Zinnia flower crop and called multiple florists in the area. Some were quite dismissive and treated the flowers as if they were sub par. See the photos attached. These are beautiful flowers by any standard. Nadine was the first to say she would love some with excitement and kindness in her voice. She followed through and is now a loyal buyer. Thank you Nadine for being welcoming to small businesses and local farmers! read more

Petals And Sweets - a bouquet of flowers on a tile floor - Florists Near Me - Auburn, California

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I received the flowers and they were half dead. They barely lasted a day and they were nothing like what the person that ordered them expected. They spend over a hundred dollars, they could have gotten better flowers at the grocery store for $ 20.00 dollars. I would never order flower from this place Sad looking flowers.... read more

Wow. I am shocked on how much they charged for a centerpiece to my future in-laws. $117 for a crap centerpiece with only six roses and about 80% greenery. Not to mention it was delivered a DAY LATE. Thanks for the horrible communication. My mother called again because we never received a confirmation of it was delivered the day we requested. Left a voicemail almost two hours ago after they closed and BOOM it was delivered to their door recently. We asked for a refund if it was not delivered and then a cheap centerpiece arrived at their door after business hours. Would NEVER go with you again. Unprofessional, cheap, and terrible customer service. Happy Thanksgiving read more

Where do I start? First off, this review is a few months in the making, but it has taken me this long to find the words. MISS NADINE IS AMAZING!!!! Sweet, professional, and extremely helpful, she made the flowers for our wedding even better than I had envisioned!!! We got married in September, and she created 5 lovely bridesmaid bouquets, my bridal bouquet, 2 corsages, 8 boutenierres, as well as the flower petals for my 2 flower girls. THEY WERE GORGEOUS!!! I highly recommend Nadine at Petals and Sweets for all of your florist needs!!! Thank you again Nadine!!! read more

Petals And Sweets - Florists Near Me - Auburn, California

One of the best arrangements that I have received so far. Thanks to the ladies at petals and sweets. read more

Petals And Sweets - a vase of flowers on a table - Florists Near Me - Auburn, California

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Would not recommend this flower shop. They send out whatever arrangement they want regardless of what you order. And it's not just about what flowers they use if they have to substitute, it's about the actual structure of the arrangement. I will leave pictures of what I ordered and what actually was delivered this is happened twice now. This last Christmas arrangement cost me over $100 and look nothing like what I ordered. read more

Petals And Sweets - This is what was delivered. Just a regular very small arrangement that looks nothing like the Christmas flower tree that I ordered - Florists Near Me - Auburn, California

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Husband got me an expensive bouquet. The next day they were already dying. The leaves had bite marks out of them. Called to ask about the roses and was told they would be delivered to replace the dead ones and nothing. My Safeway roses he bought lasted a whole week and half. I would just save your money and hit up Safeway in auburn. read more

I spent way too much on a crappy casket bouquet for my grandpas funeral. We were charged over $700 and the casket spray was so crappy the funeral home actually called us to advise it's horrific condition prior to us seeing it. They had to pull out some dying flowers and tried to pretty it up as much as they could. Obviously such a sad situation to be few gouged for a once-in-a-lifetime event you can never redo My grandpa, a veteran, should have been honored, instead we were ripped off. The actual picture I sent to the florist is attached, showing a much cheaper price (we paid $350 +tax for a "much fuller" version which we were promised would be "jaw dropping"). The other portion of the $730 we paid in total was for 8 table arrangements...as you can also see below. We would have been better off buying our flowers from Costco and doing it ourselves but we wanted grandpa send off to be more special than that. What a regret... read more

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Replacement bouquet arrived almost a week after promised ( restitution for dead flowers)

Amazing customer service and delivery experience. not to mention the flowers/arrangements are always stunning.

i absolutely love my flowers. also my daughter said they were so helpful and nice on the phone and she ended up ordering a designers choice. they asked for my favorite flowers and what do you know, sunflowers and lillie's were in my bouquet! petals and sweets is the best in auburn. wont go anywhere else!! thanks again! read more

I ordered flowers to be delivered to our elderly Aunt in Grass Valley for her birthday. The delivery person left the flowers in the vase outside of the unlocked gate to her house and did not call her to tell her they had been delivered. I had supplied her number, so she should have been told they had been left unattended out in the open for anyone traveling down the road to see. Late in the afternoon, I got a text that they'd been delivered, but they did not say where they were left. I called my Aunt, and it was getting dark so she could not go check to see where they were. She found them there this morning after sitting all night in freezing temperatures. Fortunately they were still in decent condition. I think you need to work on your customer service and communication with your customers! I won't be back. read more

Extremely disappointed in the customer service especially when you are talking with the Owner! After around 15-20 emails back and forth and arguing with the owner she at first offered half our money back the order was over $100. I asked her to please give us a refund for misrepresentation and the fact the flowers were just thrown together and didn't last but 2 days. I don't think they are honest or forthcoming and they misrepresent themselves. It was our mothers birthday and I picked out a holiday bouquet it was beautiful. What she received was nothing like the photo posted on their website. The bouquet had 1 white 1 red carnation and 3 small red roses and rest were larger droopy ferns. Looked like it was thrown together. I could had got something better at Raleys for much cheaper. Please save your money and go across the street. After everything was said and done the owner only refunded us $20.45 this was not even half! This is not how you do business. read more

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I've used this business recently multiple times over the last few weeks and years . They are a great group of ladies who have helped me with bouquets for good and bad things in my life. The positive attitude, their bouquets , humor when appropriate and the compassion is why I come back. Thank you. read more

i was very disappointed with the flower bouquet that my sister and I paid for to be sent to my mom for Mother's Day and Her birthday. for the money we paid it was almost all greenery, a few roses and a couple of lilies. since my mom didn't get it till 5pm I feel like they just threw together what was left in their shop. even my mom said it was alot of greens. so disappointed :( read more

I called before noon and was so excited that they could make my corsage & boutineer by 4!!! They even took my payment over the phone!!! Then they call at 3:30 to ask if I need them today?!!! Needless to say I did not get my flowers nor did I have time to get them anywhere else!!!! read more

I just ordered my wife some flowers for our anniversary and I was a little bit lost but once I found this company they have a really easy app that walks you through everything you need to be able to make sure your love one is getting spoiled. Everything seems a little more difficult with Covid these days an pedals and sweets took all the pressure away. Thank you for your wonderful service. I will re-post a picture of the flowers hopefully tomorrow read more

First I am completely shocked by some of these negative reviews . Here's my experience .. I had an out-of-state friend order me flowers for my birthday.. I had a missed call that they were delivered and on my front doorstep, they called me to let me know that they were there. When I got home there were no flowers. unfortunately they were delivered to the address my friend gave petal and sweets ( not their fault) They are based out of Auburn California and I live in Orangevale California.. After returning their phone call , I spoke with Nadine she was willing to go pick the flowers up and Bring them to me. My husband and I decided to pick the flowers up that evening but I must say, what great customer service and also I will save the arrangement was beautiful. If I lived closer I would recommend Petal and Sweets Thanks again for such a wonderful bouquet read more

This used to be a lovely shop. It's now unorganized and unattractive. There is no inspiration to order an arrangement here. Also employee (or owner) has a cat that bites. Go elsewhere. read more

I'm very happy with the bouquet that was made for me, and the service was great. I appreciate that the owner took the time to accommodate for my budget and still managed to make me such a lovely bouquet. I highly recommend going to Petals And Sweets!!! I'll attach a picture of my fabulous bouquet. Side note: (The broken tip of the bottom left fern was my fault, it happened in the car.) read more

Petals And Sweets - A beautiful custom wrapped bouquet that I transferred into a vase. - Florists Near Me - Auburn, California

First of all Petals and Sweets called me and canceled this order and the day before Mother's day so I couldn't possible have enough time to get my daughter a Mother's day bouquet for Mother's day and the lady on the phone was rather cold about the cancellation. Ordered on the 11th enough time so she could receive by mothers day. Will give same review on Yelp advising not to order from Petals and Sweets because of mismanagement and for not notifying customer in a timely manner or just saying they don't deliver to a certain address at the time of the order. Thanks for ruining Mother's day for my daughter and I Petals and Sweets!!!!! My advice, DON'T USE PETALS AND SWEETS FOR YOUR FLOWER NEEDS BECAUSE THEY WILL LET YOU DOWN. They in my book do not even deserve a single star. read more

I received a message advising that there is new management. So, of course I am curious and want to give this place a second try,. I ordered the special of the day and BOY am I impressed. I received a phone call that my delivery was made plus an email...very efficient. But the best part is the flower arrangement. Simply gorgeous! I will be buying again and highly recommend this shop!!!!! read more

Petals And Sweets - Delivered Jan 15 2015....gorgeous. Love it! - Florists Near Me - Auburn, California

Tried to order flowers for Mother's day. She hung up on me while I was giving her my name. Called back and she laughed at me. Done.

Went to go pick up a bouquet that was only half done with roses and they were all smashed, and a headband that they glued the flowers on and the flowers are already dying, the only thing we could really use was my sons flowers that we put on his jacket. We had to go buy flowers at Safeway which looked way better than the flowers that we just paid a lot of money for. It looked better than the ones we had. Save your money and go to Safeway they have a great flowers and they last. And way cheaper. The owner called me and she was nothing but rude She couldn't even remember my sons name or his fiancé. Please go to somewhere else to buy flowers, they can't even take responsibility for what they've done. The flowers are horrible read more

Such a great flower shop! And the little gifts are so cute! And yummy chocolates!! This place has so many cute gifts and trinkets! And the flowers are amazing! Shop local! read more

Petals And Sweets - Beautiful bouquet, so festive - Florists Near Me - Auburn, California

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I ordered a flower basket , balloon and crystal fairy a few weeks before Mother's Day. It arrived in good timing, early in the day. The basket flower arrangement was full, vibrant and beautiful. They loved it. read more

Petals And Sweets - Florists Near Me - Auburn, California

Nadine did a beautiful job on 7 arrangements for me for my mother's 80th birthday party. I spoke with Nadine and was very specific about what I wanted. She asked a lot of questions, showed me different flowers she could use in the arrangements, she even texted me a few times to ask more questions. The finished product was perfect! It was even better than I envisioned. I was very pleased with the outcome, and I have found my new florist in town. read more

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I needed something out of the ordinary, and Nadine was absolutely amazing. I needed a blooming perennial that could be planted outside in the garden - to represent hope and rebirth. Even though she didn't have anything like this, Nadine went to the greenhouse, took pictures of candidate plants, sent them to me, then went back, bought the plant, made it beautiful and added some beautiful chocolates to the delivery. My friend is absolutely thrilled and I absolutely could not have done this without Nadine's willingness to go far, far beyond what could ever have been expected or even asked. THANK YOU SO MUCH! YOU'VE MADE SUCH A DIFFERENCE. I wish I lived locally to support this shop. I would give her more than 5 stars if I could. read more

I absolutely love this florist. I've been using them for a few years now and have never been disappointed. I love that i can order from the website and even though I now live out of state, I can still support a local Auburn florist. I always chose the florist choice bouquet option and ever single arrangement has been amazing. The deliveries have always been on time and perfect. read more

I called here early afternoon in hope that they could deliver flowers to my mother-in-law yet that day, and they came through wonderfully. The flowers were gorgeous and delivered on MIL's birthday. It's always a shot in the dark, ordering long distance, but it worked really well for me with this business. :) read more

Thank you guys so much! I called today cause messed up my confirmation email and they helped me accordingly. She got the flowers, ballon, and card on her birthday. So grateful for them! Flowers looked beautiful! read more

my sister ordered flowers for my birthday,the delivery was left in the rain in front of my garage, where the water drains, the elephant is soaked and the flowers heads all bent over,the greenery (filler) is crispy dead. i called her and told her and all she said is she did her part and refused to make it right and then hung up on me!! doesn't seem to be a good business ,they don't stand behind their work. you get what you get like it or not!! i will never do business here again! watch it they just want your money!!!!! read more

Chantel went above and beyond the call of duty. Trying to send florists to an area in which there was no delivery, she spent time calling several to see if anyone delivered to this out of the way area. She was successful... I've also purchased flowers from her store before and have always been impressed. read more

Mickey E. (store employee) does not have all of the facts. By the way, the current owner's name is Saleh M. Elkarany (perhaps related to Mickey E.?) Got that information from Placer County where I obtained paperwork to file small claims suit. First of all I never received an apology, only excuses placing the blame on the driver. The owner went so far as to say "the other people didn't complain, but that's because they're Buddhists." Really, what does that have to do with anything? The "free" bouquet (appx value $35-40) is the one that was supposed to go to the other church where my $100 red, white and blue spray to honor my Veteran husband was inadvertently delivered. I visited the florist on Monday and was told by the owner that I couldn't get a refund after two days and that she would give me only 1/2 back. I did not have the flowers with me at the time because I had been in Roseville on a 100+ degree day for a medical emergency. I said I'd bring them in the next day and she said that was too late. I called later in the day about the 'full refund policy' on their website and the owner told me that was only for FTD orders. So because I came in person, paid in cash and ordered out of the books on their counters, there's no guarantee. The fact is even if they were late in arriving, had they shown up at 9:50 a.m. with the flowers I had specifically selected for my husband's service, I would have had no complaint and none of this would be happening. read more

Went into to get flowers today. I had my mask on. When I walked in there were 6-8 people standing no more than 2 feet apart, none of whom had masks. When I said I was surprised no one was wearing masks a woman told me I could take mine off if I wanted. I said that wasn't the point, that I was surprised no one else was. She smiled sweetly and said, 'We don't wear masks'. So no regard for public health. Perhaps the name should change to Petals and Sweets and Covid. read more