Not a huge fan of Petco... generally can find the same items a bit cheaper and not have to worry Im going to find dead animals in their cages/aquariums like I always seem to manage at Petco. I only go here after I forgot to go to PetSmart or one of the non chain pet shops. Sadly I managed to get fleas at my house so the dog/cats needed to be taken care of and I was in a time crunch. Positives: Has pet stuff... Negatives: Lackluster staff, not terribly interested in interacting with customers unless absolutely required. Couldn't find Cat flea stuff for the life of me and after getting a headache going through the dog flea stuff I decided I would get the cat portion from PetSmart! Pain in the ass to find anything even with the themed isles. Again, its fine, nothing special and I prefer to go elsewhere if I can. read more

I love this store, I find everything for my pet and they answered all my questions quickly and kindly

Terrible experience, very unprofessional. Waited almost a month for my dogs grooming appointment and when that day came, we were turned away by Vanessa (grooming salon manager) claiming that my dog was severely matted and that she recommends taking my dog to the vet because Petco grooming doesn't have the tools for this kind of situation. So frustrating. Long story short I took my dog to the vet and I was told that my dog doesn't need medical grooming and we we referred to PetSmart. PetSmart was able to help us with our situation and took care of our dog immediately. I will never bring my dogs back to Petco. This isn't the first time that I've had a bad experience with them. Just terrible customer service. read more

ZERO STARS!!!!I should have trusted my gut when reading all the negative reviews regarding this location, specifically with their grooming services. This was was first AND LAST time I'll ever come to this Petco. For potential customers who are considering taking your pets for grooming services here, please do your due diligence and research, research, RESEARCH!! I initially came here because they have the cheapest rates for baths but regret it. I've never seen my dog come out so scared and traumatized. She gets groomed once a month and has always had a positive experience, mind you we've always taken her to Petsmart. The one time we decided to take her to Petco, we get a call not even 40 minutes in with the groomer lady panicking telling me I need to pick my dog up ASAP! I rush over and asked wtf happened and she had no explanation other that as soon as she tried wetting my dog she freaked out and started screaming?!? This is the same dog who loves to get into all types of water are you kidding?!? Never has anything like this happened before. Something happened back there and you obviously don't want to own up to it. The lady didn't even try to pat dry my dog. Nope she handed her over to me completely wet. What a joke. read more

If you want to protect your DOG'S LIFE and not waste thousands dollars on vaccination and aftercare. DON'T bring your pets to the 878 Eastlake Pkwy Chula Vista PETCO+ THRIVE AFFORDABLE VET CARE hospital. Their customer service reps and Doctors do not care for pets and will inject multiple vaccines to your pet, If your pet develops any allergic symptoms or feels ill because of the vaccines. They will not provide any follow up advice or any guidance to take care of your pet. Leaving you no option but to seek help from an emergency PET hospital.If a vaccine creates an allergic reaction to your pet, the staff won't even ask you anything about the dog ,just tell you to go to the animal emergency center and seek help elsewhere. Dogs have different breeds, sizes and ages and will have different reactions to vaccines. Even though last year's vaccine is ok, it does not mean that this year's vaccine is ok, every time there is a certain risk of getting allergy. In our case, we went to PETCO hospital and now I have to prepared to pay $300 to $2,000 to go to the emergency room to save my dog's life. So PLEASE go to an animal hospital that actually cares and a responsible medical staff that will be ready to give advice in case your pets get allergic reactions after the vaccines. Dog life is very fragile, please protect your dog,DO NOT go to PETCO hospital. My dog's name is Sugar, and her carer is Dr Rebeca Del Mar Uribe-Carriga,the company name is PETCO+THRIVE AFFORDABLE VET CARE. I chose this hospital because I trusted the Brand and wanted to protect my beloved dog. But what They're doing is only ordering shots and giving as many vaccines as they can to make money read more

It's organized quite well. I like that it's circular in nature so that I don't find myself going down aisle after aisle looking for what I need. I can just go in circles around the fish (making me the one that's going no where; a human aquarium). I had that when I bring my dogs with me, they always manage to wrap themselves around (and not just once mind you) those hanger things where all the ridiculous doggie clothes is. They need to change those, or I need to teach my dogs to obey me better. Hmmm. However, I do really like the job that the groomers have down there on my puppies. Schnauzer and puppy cuts. They seem to know what they are doing. Plus, it's buy 10 get one free or something like that. Me likey. read more

I taking my lab in here a few times and we always find the products that we need. I haven't taken her for any grooming though. Oh and if you order over the net, anything $50 + free shipping to your home. Prices are also better on-line....fyi. ;) read more

Really solid selection of all the gew-gahs your beloved pet obviously needs. I love that Petco teams up with local shelters and sponsors pet adoptions of not only dogs and cats but also Guinea pigs, bunnies and other animals. Took my dog Molly for a basis obedience class and learned a lot about how my behavior affects hers. She wasn't too thrilled about the graduation cap but she sure looked cute in it. read more

Very clean and helpful! They offered many discounts that apply and let us know of future events! read more

Petco - Pet Stores Near Me - Chula Vista, California

Pros: Convenient location to EastLake residents Decent prices on sale items Cons: Employees were not helpful helping me choose the right pet for my home Hard to find an employee since they all wear normal clothing (no uniforms or company shirt) Unattended carts of product blocking some aisles read more

Took my himalayan cat for grooming against my husbands wishes because he thought they would do a bad job. We had a bad experience at the Preen 2 pristene or snack shack... To my surprise they did a good job! Did exactly what I asked for and more. Great job and will be returning! read more

The worst grooming hands down. My little Frenchie came out of there with tons of loose hair everywhere. I understand that it might not be possible to remove every little strand, but this was not the case. The car was full of hair from her just laying there and that after she got "groomed." Never going back there. Also, they never called me to tell me she was ready, so she waited there for hours until I called and asked. read more

This place is a joke. I took my babies in yesterday and had picked out a specific groomer because someone recommended her. Come to find out she never took care of them. Some random chick did. She didn't do anything I asked the previous girl. Plus I specifically told them they both have a medical condition where they can't have access to water. They gave them both some much water that they both peed in my car on the way home. Never trust your babies to these people! read more

I have a love hate relationship with this particular location. I love the helpfulness of most of the staff and the fact this store is really close by, but I hate the fact they rarely have my brand of dog food in stock. Now I call ahead to make sure they have my product(s) in stock before I drive over. read more

Petco is very expensive in my opinion. Petsmart offers far better prices and... better customer service. I can never seem to find any associates on the sales floor when I need help. It usually involves a lap around the store to find one. Plus, I see a lot of dead fish on the bottom of their tanks and last time a lot of tanks had ick in them. Other then that though it is in a great location. Their store is usually very clean, well lit, and has a lot of high end products like natural pet food and stuff like that which is nice sometimes. As a side note... Petco and Petsmart should carry more exotic freshwater/brackish fish. I was surprised to see that Walmart of all places had more exotic and colorful freshwater fish the last time I went. Petco... where the rich pets go. read more

Out of all my visits to different petco grooming places the one here on east lake had awesome customer service and took care of my pup. Suzie was the one who took care of my dog and she was awesome! Eventhough it was such a busy holiday weekend, I still felt like she took the time to take care of my dog and get things done. I would recommend her to all my friends and family members. read more

Suzzy was great and Gunner was looking good after his grooming and spa treatment. We'll be back next time

Tried to get information that I truly feel a manager should know and she clearly did not know what she was talking about. As a manager myself at multiple stores I feel like the situation could've been handled better but instead I got hung up on. The call was concerning questions about the microchip which was administered at their store by vetco. I understand she does not work for vetco but as a manager you should have basic knowledge of the procedures that take place inside your store. It was completely unprofessional and she clearly did not care about my beloved animal being missing so I have no clue why she's working with animals. Complete lack of empathy and complete rudeness in her hanging up. Her name is Chryscina Gonzalez. read more

I love this petco especially siince the workers here are very nice. Pat the store leader is very friendly and helps you with any questions. Some other workers that ive noticed who are very respectful and hardworking are mike Mohammad and joe. Keep up the good work. read more

Too expensive and the fish aren't well taken care of but they are well organized so 3 stars. I advise you to stay away from huge corporate pet shops and go to the mom and pop shops as they have more experience and are more passionate about their fish then these corporate chains that just hire employees who can care less about your fishes' health. read more

I like a few things about this place, but the one thing I don't like outweighs the good. I like that this place has puppy parties & get togethers, especially when you're a first time dog owner. Many of the employees have been helpful & make sure you're taken care of. However, I once took my dog for a bath here (the second & last time, ever!) & received the worst service possible by one of the employees. Obviously, the lady claims that my dog went no. 2 twice & had the f----- nerve to over charge me. And, on top of that, this incompetent individual made me wait 3 hours to comeback to pickup my dog. And why, you ask? She had the audacity to tell me that she had to go on her break. While I'm not against breaking labor laws, I did consider it extremely unprofessional to be told that in such a presumptuous manner. Also, that lackluster employee should consider that the customer's time is valuable & her precious break is insignificant to me. This lady gave me the strongest impression that she hates her job & is only willing to do the minimum, hence her results speaking for themselves. If I was the Petco CEO, she'd never work in this business, again! I do remember another gentleman who also gave baths to dogs and he was great. My dog was clean & was ready to go in a 45 minute span. The complete opposite of that lady's poor results. read more

Took my pup here and was very happy will be coming back! They had a huge selections of shampoo and smells to choose from! Sugar cookie my favorite! My dog seemed happy too! They seem like they really care about your pets. And they have a rewards program too that's a plus! read more

Petco - Thanks petco grooming!! I look great! - Pet Stores Near Me - Chula Vista, California

This Petco should honestly be ashamed of having such horrible customer service and care towards pets. First of all the groomer Susana N. (Yes putting her on blast since no one should ever trust your dog with her) was rude, condescending and unprofessional. She not only talked to me like of I was an idiot, but also gave me attitude when I asked after 2 hours about my dog. I left my dog at 1pm and didn't get him back till 5pm with absolutely no call to notify me that my dog was ready. I went twice to that store to check on my dog. First time she comes out giving me attitude and tells me "it will take me about one more hour...he is not ready" by the way this was about 2:00pm. I went back home and waited for a call. I called the store around 3:30pm and also at 4pm which by the way no answer. I then decided to go to the store to pick up my dog and long behold I get attitude from the groomer. Another employee told me that he has been ready for a while. I asked since when and she said "He has been ready since 3pm". When I got my dog back he was shaking, anxious and crying all the way back home. This dog is my little brother's service animal (my brother has Down Syndrome and Autism) and helps my baby bother to relax when he gets his anxiety attacks. This place is the absolute worst and they should honestly rethink when they say that they offer great customer service. read more

I have been a loyal customer for 6 years, I have taken the same dog for grooming for all those years typically without a problem. Last week I left my dog as usual and I got a call from the manager letting me know that they were unable to finish my dog's haircut because he was acting up (or so they claimed). I was asked to pick him up and to my surprise he was half way through his cut. Please see the picture. Their inept staff was unable to care for a dog, but the worst part was the horrible treatment I received from the manager. I took my dog to a different place and my dog got a beautiful cut and left the place happy. I can't believe how inept and unprofessional this place has become. Avoid it like the plague. read more

Petco - Pet Stores Near Me - Chula Vista, California

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This place DO NOT deserve a star at all. They need a new Manager and employees that are cheerful and helpful. I'll never take my dogs here again!!!!! read more

This store is convenient for my grocery shopping next to my favorite grocery store. But they are always out of my brand of dog food. When I told the sales associate Eden. She just shrugged me off and said she's not responsible for this problem. She was quick to get rid of me and get back to her cell phone read more

I don't do a lot of Reviews, but had to do one today. I prefer not to go to Petco due to past experiences. Usually, I could never find someone to help me, due to the fact they have few employees working. Well, yesterday was different. We met an employee named Christen, who was probably the best employee "Ever" at Petco. My friend and I went there because my friend wanted to buy a Aquarium. He was so knowledgeable and helpful I ended up picking one up also just because he was such a good employee and salesman. If it wasn't for Christen I would've rated Petco 2 Stars because of the lack of help over there. If you need anything at Petco ask for Christen, trust me you won't regret it. I hope Petco knows that they have a great employee and compensate him well. Thank you Christen. read more

I had a very bad experience in this location. First, my groomer upon receiving my puppy was not accommodating she already gave us an attitude and was saying 'your dog has a record the he was very difficult to handle, too much energy and he might bite; because last time a different dog bit one of our groomers and it got infected; I'm not sure too if I can cut his hair with all these comments'. First and foremost, my dog was 4 months old when we brought him to your facility: his FIRST grooming ever so of course he will likely to have that behavior being new to everything. As if you were saying our dog was a bad dog. All your comments was not appreciated really, I felt bad for my dog to have that comments given by you. I brought my dog a month a go at petsmart without any records the groomer was very friendly even though it's short notice she made sure she was able to take care of our dog with so much love and care. And YES he was groomed and hair was cut; the groomer made no comments like you did. Even said: your dog has so much energetic but he is very handsome and playful. I like taking care of him. To hear this comment was really heart filling. And now I wish I should just went to pet smart. Paid $70 and my dog had uneven hair cuts. Not satisfied at all. No report card was given. The groomer who originally got my dog did not made her endorsements a different one probably because of uneven haircut. What a shame. Anyhow 0/5 rating for this. By the way my dog is only 6 months old: a puppy. So logic please he will have that energy, behavior per se and awkwardness. read more

Petco - Uneven haircut and bad customer service. - Pet Stores Near Me - Chula Vista, California

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Buddy likes to get a bath from Meaghan Buddy is sensitive but she took good care of her, so I want her to maintain care of my dog read more

Brought my dog here for a grooming and was excited since I usually get amazing service at this Petco, but when I got Charlie back, he had an uneven cut with random long hairs in various places, and terrible clipper burn on both his front paws (which still hasn't cleared up; this was a week ago). I'll still come for pet supplies and whatnot, but likely will never come back for grooming. read more

This review is regarding the grooming salon. I couldn't get through to them by phone for over a week. I left voicemails and no return. I called the main line to ask if they were still in business and they were! The employee was able to get me to them to make an appointment. I show up and customer service is terrible! I will not be back. read more

Angelica is a fantastic groomer for our drama teacup Yorkie. She makes sure she is well groomed and really cares about her. I highly recommend Angelica. read more

WORST GROOMING EXPERIENCE!! I suggest you never take your pet here. It's highly over priced, the worst customer service and it's the kind of establishment that doesn't pride themselves by doing right the customer or dog! My poor puppy was shaved down so short and so unevenly. Her poor skin was pink for days. Her face was cut on both sides as well. I'm thankful she didn't get an infection. When I spoke the groomer at pick up I felt like I was speaking to an unbelievably immature high school student. So I thought I'd take it up a notch and talk to the manager. I don't think he even apologized and it was the most ridiculously shallow, fake and disheartening response. So my advice is to take your business elsewhere and keep your pets safe! read more

What if I were to tell you your precious fur pup would come out of the groomer's, bleeding. Would you ever go back? The answer is a million times, NO. We had an afternoon appointment for 1:30 for a bath and haircut. (This was our puppy's first grooming ever). At check in, the groomer (Meagan) said my golden retriever puppy would be ready at 5:30. Four hours seemed lengthy, but she assured me it was just a range and they'd call as soon as he was ready. As the afternoon went by, we did not receive any phone call. My husband and I walked in at 5:30 where Meagan informed us that the groomer working with our puppy (Suzzy) used a blow dryer and our puppy "freaked out" where she then made the decision to put him in a kennel to "air dry" for ~5 hours!! My puppy is not kennel trained and we were not informed that this would happen. Also, I've used the blow dryer on my puppy before and sure he didn't love it, but he tolerated it. Meagan then told us that he'd be ready in another hour. At 6:52 pm we got a phone call that he was ready for pickup. When Meagan brought him out, our puppy had a quarter size bleeding wound on the top of his head. We were livid. Not only was he put in a kennel without any information of this action, but he came out bleeding. No dog should ever come out of the groomers bleeding. Meagan then applied a wet cloth over the wound and called the manager over. Apparently, Suzzy, the actually groomer who worked on my puppy, left before we got there. We didn't how our puppy had gotten the wound and we're understandably upset. The manager then came over and offered to take him to the vet, to which we agreed. The vet concluded it was caused from a bump on the kennel and he was and would be okay... This is review is not to rag on Meagan or the manager. We simply didn't think: A. a grooming appointment would take so long B. he'd be put in a kennel (without letting us know) and C. that he'd come out bleeding. As mentioned before, I will never take him back!! read more

Where should I begin? We took our dog for grooming early Saturday at 8:00 am ( which is the time the grooming salon opens according to the posted store hours )and spoke to the store Manager asking if there was a possibility to have him bathed. He was very nice and said there was nobody in yet but we could leave him and so we did. ( I give him credit for that-doing what is right for the customer and the business ) An hour later we received phone call to both our cell phones from the so called "Manager" of the grooming salon and on the messages she left on a very rude, condescending and demanding tone of voice- she was asking for our dog to be picked up immediately since he did not have an appointment. Just when my husband was about to call back, the phone rings one more time. This time this girl- who by the way needs serious intense training on customer service- ask my husband " you came in and dropped of your dog and did not have an appointment, you know that right?"... Seriously? Who gives this idiot the right to speak that way to the customers with attitude on top of that! Just because of the fact she was late and not getting her stuff together does not give you the right to treat your customers that way. Not only called my husband a liar- she was refusing service-- which makes me think that probably they do not need any business at all!! Honestly this is not the kind of service I am used to receive at ANY place and certainly not the one expected by the "Manager". Needless to say we went to pick up our dog immediately and then she offered a free bath... Are you kidding me?? Like that was the issue to begin with. Is not about the free stuff lady-- is your horrible attitude, and if you are unhappy about your job, maybe you should look for a different one- one that you do jot have to deal with customers as is crystal clear that you do not have customer service skills AT ALL!!! I have been a customer for 20 years and never been treated so poorly. From now on I will be taking my business elsewhere and send my feedback to your corporate office. Thank you PETCO for hiring the most qualified people for the job- it sure shows! read more

Petco - Walk-ins always welcome? Not so much! - Pet Stores Near Me - Chula Vista, California

Incredibly disappointed with SPECIFICALLY the grooming service at this location. New to the area, and after taking my 2 miniature poodles (9yo and 12yo) for a few visits, I was genuinely aggravated by my last experience. The service has always been mediocre but this time I was asked last minute to bring my dogs in earlier (ie NOW) because their afternoon groomer was "not going to be in today." Despite telling them on arriving that I needed to drop a passenger at the airport, there was no urgency or appreciation for the last minute request. Sure my problem more than theirs, but a little help please? Following the appt I was OVERCHARGED for the services rendered. The cost of the exact same grooming services, for the exact same dogs was always inconsistent and this time was $180 for 2, 7lb poodles. Upon inquiry, I was told that an "extra handling fee" for each was attached as one of the extra charges. One puppy has always been challenging and hates the groomer, and I always warn new groomers that he's squirmy, so I could understand. However my other has alway been an angel, compliments from all groomers on her behavior. Extra handling? Unusual. However there evidently wasn't a single person present who was capable of addressing my questions so I was told I'd receive a call the next day. I didn't get a call the next day, but I did discover a large cut that had scabbed on my groomer-tolerant puppy. It seemed I'd found the cause for any potential need for extra handling. I was furious. I don't like injury to my dog, but can understand that accidents happen. But it wasn't even brought to my attention so I could ensure proper care and healing of the wound! I didn't get a call until 5 days later (sure, credit due that they still called at all). Then, the gentleman had the gall to make a slough of excuses when I inquired about the high cost of this experience. Telling me that again they were BOTH unruly (despite a long record of good behavior) they had to be dematted (despite my at minimum weekly brushing and no sign of matting.. To be told by said gentleman it should really be a daily brushing) and when I explained their many years of experience with many different groomers, he had the nerve to say that they don't even groom dogs over 7yo (despite the fact the vaccine records they require CLEARLY state the age of each dog right at the top.. Making them incredibly incompetent in their record review or this man an outright liar. Haven't decided which is worse) I'd had enough of his attitude and simply stated he'd lost a customer. TL;DR HORRENDOUS experience with this groomer. Save the trouble and find a good local service. They don't deserve your business, your pets don't deserve their treatment. read more

This is ABSOLUTELY the worst store manager and shame on her for getting so upset that her "trainee" gave me the wrong price on a grooming and I refused to pay the difference citing it was a training issue that I should NOT have to pay for. The employee admitted she was wrong in front of both of us. But she Store Manager was so rude, condescending, belittling, and Petco should be ashamed to have such a person to represent their company. I had to call their customer service # for her to actually have her agree that I should not have to pay the difference. Now here comes the unbelievable part: For whatever reason, she decided to BLACKLIST me so every time I wanted my dog to be groomed a "RED FLAG" would come up and my dog could not be serviced at ANY Petco (Even Unleashed). I feel like I am treated like a thief and wondering if I will be arrested or have security step in (I'm 5'4 120lbs) if I even make a purchase? I guess she chose to discriminate and "get even"? I even spoke to her District Manager (Steve) to find out why and how on earth this would happen? He told me that employees do not have that capability to do such a thing and he has never seen such in his 7 years. So I guess I'm a liar and I am making a complaint because....I have the time? It is a sad story because I loved the grooming they did on my dog, absolutely NO complaint there. Seriously, DO NOT go to this store because the Store Manager not only reflects the operations of her store, but is the face of Petco. BEWARE!! Intentional discrimination will occur if you rub her the wrong way (and her boss will approve of that practice). I see I am not the only one with the daily operations of this store EASTLAKE!! read more

I had a scheduled appointment for my dog for grooming. A day before the appointment I called them asking what's the latest time I can pick up my pet since I might be running late coming from work. So they told me that although they are open until 8pm, pets are never allowed to stay more than 6hrs as they are not a boarding place for dogs. So I had to reschedule. Well, my dog's appointment was at 10am and they called me a few minutes before 5pm to pick up my dog, isn't that more than 6hrs? Gave my dog an ear infection and uneven, sloppy haircut as well. Guess Not going back to this place again read more

The employees are helpful EXCEPT the manager with the crazy eye he is very rude! He made us seem like we were bothering him with a question! The other person I went with also asked him a question and he was also rude to him. FYI we talked with the employees and they also think he is mean to work for and this makes sense if you treat customers like this god only knows how you treat the people who work for you. I hope management removes him I feel for the employees it's hard times but no one deserves a crappy manager to work for- karma dude, karma! read more

The Grooming Service in Petco, Chula Vista, California is EXCELENTE!!! The high quality of the attention. The grooming people are very kind and they all do an excellent job. I'm very happy I found this place where I just moved. read more