The grooming department is terrific. Andrea L. (#33) is the best. She always cleans up my maltipoo who spends weekends in Tahoe getting filthy and matted. He comes out looking so great. I would recommend her to anyone. Thanks Andrea!! read more

We come in quite often for pet food and other supplies. We have also taken puppy training classes with Noelle, who is fantastic. We recently made a purchase of a bark aid. Unfortunately it did not work on one of our five dogs so we had to return it. It was an easy return with a receipt and with in the 30 days. read more

I'm so angry at this place! I took my dog in for grooming and came home with fleas! why does it take three hours to groom a dog? I was not happy about that but them when she comes home she can't stop scratching! I take at look at her and she has fleas! I will never bring my dog to you again! read more

I went there the other day to get some dog food and kinsley I believe her name is was there and so helpful towards me!! This girl always has a smile on her face and good attitude!! read more

We just got back from picking up our Giant Schnoodle from being groomed and they butchered him. He is a long hair dog that I asked to be trimmed, they SHAVED him! He looks rediculous and is so embarrassed. He has bald spots and some spots where the hair is long. They didnt even address the matted hair between his toes. I am furious they shaved my dog! read more

Their grooming salon is nasty and their customer service is awful!!! Marcus is the only person in that store that has customer service skills! read more

First of all, I've never had a bad experience with this Petco. All of the employess are extremely nice and helpful; except for their new manager, John, who can be somewhat of a jerk. Everyone who says the store is filthy is absurd; the animals are cleaned weekly, sometimes more (most people I know don't even do that for their animals at home). I've never seen a big mess, unless your rude and selfish and YOUR animal goes to the bathroom on the floor and YOU don't clean it up, leaving one of the poor employees to do it. If you can't clean up after your own pet, you don't deserve to have one. I think it's also ridiculous when I hear other customers complaining about the price, it's a large, chain retail store with overhead costs, of course things are going to be more expensive. If you like Walmart prices better, shop at Walmart instead, so I don't have to wait 10 minutes in line while you blame the poor cashier for the increased price in your dog food. PLUS, they price match! If you have proof of an in-store price that's lower somewhere else, they'll match it. They matched WalMart prices on my cat food when I showed them a previous receipt. And as for this other comment about PetCo forcing you to have to change your dogs diet? That's the most ridiculous comment thus far. Order it online, drive a little further, etc, etc. They didn't FORCE you to do anything. It was your choice to switch your dogs food. I love this PetCo, Markus in aquatics is amazing and a fountain of knowledge. James is excellent when it comes to reptiles, and helped me with my tarantulas. Marie was a blessing in helping me pick out a healthier food for my dogs, switched from Science Diet to Wellness. & all the new employees I've seen them hire recently all seemed to be on top of their game, and catch on quickly. Good job, guys! Don't listen to these mean people! read more

I've taken my two dogs there to bath them but never for grooming. My older dog (13 yrs. old) is hard of hearing now, so I took him in for bathing and grooming. Groomer Tucker, listen to my dogs needs, and did a great grooming on him. I'll be going back. read more

I go to petco when I do not feel like driving all the way to petsmart. It's not a bad place to go and they have some cool stuff. They are more expensive than petsmart. But I still go there from time to time. read more

Just want to compliment the groomers, where ive had several trims for my dog over the years. They are great people and do good work. Highly recommended. This petco store is a good place to shop, lots of stuff and good people. Carol K read more

I don't generally go to this place because all the Petco's that I have been to look run down versus the competitors who generally have brighter and cleaner looking stores and are a bit less expensive. Though I do have to admit that what I can't find there I can find here. I only wish they had lower prices. read more

This location seriously sucks. The only times I've needed employee assistance there are never any to be found. You can stand in front of an animal tank for 20 minutes. I regularly come here for crickets since its the only pet store within 5 miles of my house and it's a total rip off. 3/4 of the boxed crickets are always dead, there is never even close to the amounts listed on the box. I get large crickets, the box says there are 36, the most I have ever found in a box was 16, most of which were dead, so you end up paying $5 for about 6 crickets. I have asked several times for a free box to equal the amount that is supposed to come in a box but the answer is always a rude no. read more

Large selection of all sorts of pet goodies. Helpful staff. Even some freebies! Some things can be pricey but over all it's an ok place.

I got a new puppy, a yorkie who is ADHD and after two weeks I was ready to take him back. Then I took him to Petco puppy classes. MARISSA is a great instructor, she's patient with my puppy and encouraging to me. She even trimmed and sanded his nails down because he was scratching my arms up. I love this store and the clerks are so knowledgeable and helpful. I love my puppy JAX and I have Marissa to thank. read more

why did they take away the rawhide bar !!!! ??? kinda bummed I loved the smaller ones they had for smaller dogs my dogs really liked one with a treat in it and ooo ya the bar is gone !! read more

Petco - New dog needing the rawhide bar with the smaller less amount needed rawhides !!! - Pet Stores Near Me - Citrus Heights, California

I'm not happy. I bought 3 neons and 4 mollies. Within a week, my tank has some sort of disease and I have lost 12 fish. I called and was told it was probably my water. I did two water changes and did an ick and parasite treatment. I have lost fish I've had for years and that were thriving. I just wanted to add a couple more since there was plenty of room. I won't be using this store anymore. It's sad to watch your fish die and not be able to do anything. read more

I love this store. This happened awhile ago and ive been meaning to post it...I had night classast spring and completely forgot to grab a few things for my pup before she had knee surgery. I arrived 5 minutes before closing and the people there were so cool about it. I don't recommend doing that because it's a dick move but I needed to get her a new bed and some wipes and wet food so she would be more comfortable. They kept a register open for me and helped me with everything! I called the next day and said my thanks again. Nova loved everything...once she wasn't so high! She made a full recovery and still loves hee bed! read more

To Aaron J. I also shopped at Trends and Treats and was sad to see them close. But they relocated to I believe Madison and Hazel in a new shopping center. It is a much bigger, beautiful store with the same great owners. Hope you can find it. read more

Absolutely terrible grooming service. I took my teacup Pomeranian in for a trim and a de-shedding and THEY SHAVED HER TO NOTHING. I showed the lady at the counter a photo of how i wanted her cut and she told me it wouldn't be a problem at all and it would be done within 3-4 hours. I returned about 2 1/2 hours later and noticed her shaved to the bone. when i confronted her about the way she had not done what i'd asked she said "okay well i cant change it" VERY rudely and continued shaving my dog. I then called a manager over and he wasn't very happy that i told him i will not be paying for the service due to the fact that it was done incorrectly and his employee did not listen to my request. he seemed to be taking the groomers side. i was livid. i could not even walk back into the room, and when my mother finally brought out my dog and i saw her i bursted into tears. the grooming in this place doesnt even deserve 1 star. the fact that she was so rude when she knows she performed incorrectly.. blows my mind. read more

Petco - on the left was what i asked for (the style and cut of the fur) and on the right was what i got. unbelievable. - Pet Stores Near Me - Citrus Heights, California

Parking is easy, lots to choose from, staff always has good recommendations. Things can get pricey, but pets are worth it.

they have the better quality food we get for our cat... petsmart does not carry halo which is one of the best i have found... we got a severely emaciated dog over the summer from a friend and they were very helpful in what we should do to help her gain weight... seriously her entire spine and ribs were sticking out... it was painful to pet her... we did what the employee advised and she gained a healthy amount of weight over the next few months and looks fantastic now... i have never had a problem with the employees or management here... they always greet us warmly and ask us if we need any help with anything if they see us wandering around looking confused... read more

I don't recommend this location if you need assistance. I went in just a few minutes ago and waited in the fish area for a really long time. I had to ask if there was an employee working in the fish area. The girl called for him immediately...the only nice part of the visit. No employee after waiting even longer. That is ridiculous. I ended up walking out. I definitely won't be going there again. Hello Pet Smart. read more

decent place but staff wasn't too friendly and didn't seem interested in helping much. asked some questions about cat food and they couldn't really answer. just went here for convenience read more

My boy whippet Mickey went missing early Monday morning. He was sighted and reported all over the area of Costco on Auburn, Grand Oaks Elementary, Rusch Park and finally (about 8 hours later) he was seen on Auburn near Greenback so we headed over that way. I got a call from my vet - Mickey was found!!! He had walked into the Petco by himself! After having to corner him in the store, they scanned for a chip, called my vet and we headed straight over. SO HAPPY! Thank you Petco! It really is where the pets go! read more

THIS STORE NEEDS HELP!!!!! Good luck going there. Employee's are no where to be found. Products are not stocked on the shelf were they should be they are (still in the boxes) in the back. Manager freaking out about it rite in front of me because HE has to go find it or stock it, I seen a 5 year old act better then THAT. It was a big WOW... read more

I will never go to this grooming salon again after the experience I had here a while ago. I came in to get my dog a haircut and when I got there the groomer who would be doing my dog was rude and seemed like she did not want to be there at all. That made me nervous to leave him but decided to go against my gut feeling and leave him (bad mistake). It took them two hours longer than the time they quoted me, which as long as my boy is well taken care of and gets a good haircut that's fine, I understand people get busy but the problem is that when I picked him up he seemed scared and he looked TERRRIBLE. His hair was uneven and choppy, there was lines all over him, he had bald spots on him, his nails were still long and sharp even though I requested that that they file them. And then when i got him home I saw he had a bunch of red burns all over his stomach and private areas. I have been going to petsmart since then and my dog never seems scared when he comes home so obviously that really bothered me. read more

Went to Petco for the first time to buy some fishes for my kids. was greeted and shown where to go. as we walked to look for fishes I was completely lost with what kind to buy and what they need. I was greeted by one gentlemen cant remember what was his name he helped me with all of my questions. Then left us to decide. after we kind of knew what we wanted we still had questions about what kind we can mix and Luis came up to help. He was also very helpful and answered all of our questions we had a lot as this was our first time doing this. I appreciate the quality service and the knowledge these employees have shown. Defiantly a good family experience. read more

I have read the reviews and I agree with some of what they had to say. I have been shopping here for about a year or so. The Employees there know my and my dog so I feel like I get good service. However I do agree they need more help in the store. It seems like they have just enough people to run the registers so if you need help in other departments you have to wait a long time. If I have my dog with me I don't mind waiting because she likes being in the store. If I come in myself for a fish or advice on something I don't really want to wait 20min for assistance. Management needs to work on staffing the store better. read more

I buy our dog's food here, same brand but cheaper than others (even cheaper than PetsMart by ten bucks, and we buy higher end food)... we bought his crate here because even though it costs more it was of a better quality which means it'll last longer than the cheap travel crate we bought from PetsMart, and we buy all his other needs here! The store is always clean, employees helpful, and they'll even hunt down coupons and ads to help you save more money (Iove getting coupons by mail and free dog food after every 10 we buy). When my dog had his first ear infection, Petco was even more helpful, and showed me what product was best to help dry his ears out after we bath him to prevent future expensive Vet trips. read more

I went here to buy a fish filter DEC 11th, it cost a little more than pets mart but was closer to me.on DEC 20th the filter just quit!I took it back for exchange with original package and everything. I walked in and said "i don't have a receipt this is a little over week old and just stopped. New cashier turned to manager 100 feet away he said no receipt no refund!I said no i want the same thing just exchange cant you look up the receipt it was on 11th?He said no lp wont let them! I said really I'm never going to shop here again he just looked like he didn't care but yet was speaking very loudly across store wouldn't approach me he was to busy talking.All the customers were staring how embarrassing for poor new cashier!I said give me you district mangers number then he slightly raised voice his name but I'm not allowed to give out number.Bottom line if this is a managers response the poor employees have no chance.what a waste of money my family friends and i will never shop petco again because of 1 bad manager in the company how sad for them but good for pets mart.If he was so concerned with lp he should have picked the pallets and boxes of the floor so people wont get hurt very unprofessional and full of himself.And please scoop the dead fish out of your tanks! read more

If I could give this store 0 stars I would. I shop at this store very infrequently and only when I absolutely have to. Every time I go in the service is horrible, and prices are high. After today I will drive down the street to PetSmart. Today was the first day that I brought my little one with me as he had a grooming appointment. We were early, so I decided to walk around. There were pee spots everywhere - dried pee spots. Normally, I would expect it, but I was there when it opened, so do they not clean the floors nightly? That in itself tells me what type of business it is. I then ask for help to find some kitty litter that only had one small bag, and I needed more. The lady who helped was extremely rude and rolled her eyes when I asked for her to check in the back. Next, we go to grooming and I was misquoted over the phone the price of a haircut by $10. Decide to go ahead and do it, then I am told that I will have to pay extra as there are two tangles under his arms. At that point, I was done and told them to cancel. I will never go back. read more

First experience with the grooming dept. at Petco on Greenback and it will definitely be the last!! The girls in grooming were not friendly or welcoming at all which made me very hesitant to leave my dog but I did and was told he would be done in 2-3 hrs. So I called after 3 hrs and they said it would be another 1 1/2. So I show up after4 1/2 hrs and they are just shaving him at that point. I was very irritated and asked whats the point of an appointment if you have no concern for the customers time. I let them know I wasn't happy and I would speak to the manager after I got no kind of apology from them. So basically for all I know my dog sat in a cage for over 4 hrs until they got to him....this is not ok with me!! Leaving my dog with an unfriendly snooty person is like leaving my child with a mean grumpy person and it is NOT something anyone would want to do or be comfortable with!! The manager was very apologetic and said that she would speak to the girls in grooming but I have to say it was very obvious that they do not like their job and were horrible at customer service so maybe they should be in a different field!!!! read more

I bought a chameleon with an additional 25% because of the length of stay. I bought this during reptile days and received an additional 50% off. I spoke to a department manager about the it having bone disease and they agreed. They took the chameleon away for vet visits. She advised they have already ordered a new one and I could exchange it. She called me to come pick it up. Round trip to store is 70 miles. Came down to pick it up and the John the manager advised to me I would have to pay an additional $75.00 because this chameleon was considered new. Shocked to hear this because the department manager offered me a choice to exchange it. I asked them "how can I get an older one with length of stay, if you need to order a new one to exchange it?" So in all $35 in gas just going back and forth to store and over 3 hours of time, I am in a better position???? and to go back and pick up the money or buy it will now cost an additional $15 in gas and 1.5 hours of time. This is a sad day for PETCO. How and where is the customer service involved? So just to even make me even in the cost and time I have occurred is 4.5 hours of time and $50 in gas. Thank you PETCO for such a great experience. Placed a call to district manager two days ago no call back, but he did call John to inform he will not do anything about it either. Location 6067 Citrus Heights CA 95621 916-725-2556 read more