Not all Petco's are equal... this one is superior for their customer service and kindness Thank you so much for being consistently kind and welcoming every time I bring one of my foster pups in. Susannah enjoyed her time with your Easter bunny read more

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I am writing to formally express my extreme dissatisfaction with the service I received from Petco's online pharmacy. Due to a series of administrative failures and delays, I have decided to cancel my order and take my business elsewhere. The timeline of my experience is as follows: - Early April: I inadvertently mailed a copy of my prescription rather than the original. - April 20: I mailed the original prescription from California to Oregon. - April 22 & 24: Customer service stated they were still verifying receipt of the prescription. - May 1: I was informed that my auto-ship order had been cancelled. - May 6: Following further contact, I was advised to mail a second original prescription. - May 10: I notified your team that a new original prescription from my veterinarian had been mailed and was told that the request had been "escalated" - May 12: I was again told the request had been "escalated." - May 17: I received an email stating that the supplement is now out of stock. Throughout this process, I repeatedly emphasized the urgency of this medication for my pet's health. After more than a month of delays and conflicting information, being told the item is now unavailable is unacceptable. I have officially cancelled my request and will not be recommending your pharmacy services to others. read more

Justin was such an amazing employee! He was super helpful in getting snails for my tank also I highly appreciated the conversation and the warning about the snails repopulating super fast. I came here after I went to the PetSmart down the street that store sucks! Anyways 10/10 I recommend this store read more

Petco - Snails - Pet Stores Near Me - Concord, California

I love pet o and lately prices are very competitive with Chewy. My delivery arrived within two days and with repeat delivery it is even more of a savings. I had very helpful staff to make it even easier. Nice people! My dogs love it! read more

My puppy had her first ever groom here today and we were told she did incredibly well! She had a bath, brushing, ear cleaning, nail trim and a sanitary shave and she smells so good and is looking so fluffy and nice and I can tell she feels much better too. I got her from the shelter and I tried to give her a bath but she was nervous about it so I gave her a few weeks at my house to get comfortable then decided to take her to the pros. Nevaeh did her services today and she said Birdie did so good and Neveah even took a video of Birdie during the process to show us how well behaved she was! Definitely recommend her for your pets as well! read more

Petco - Birdie Jane after her groom! - Pet Stores Near Me - Concord, California

i came in PetCo for doggy snacks but i really always pull up to any PetCo to watch and observe all the pets and animals. this PetCo feels smaller, yet you will find all your pet essentials my fav was the doggy haircuts read more

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Well if you looking for stuff for your pets this is the place to go to. Not much to review since my dog cant really talk but only bark, but by the sound of it he is happy. So if he is happy then we are both happy. read more

Horrified and extremely disappointed. I dropped off my Maltipoo for a "teddy bear" cut, and the whole job is choppy and uneven. The little round teddy bear face, which should be fluffy and nicely shaped, was hacked up with clippers. They even left a 2-inch patch hanging off his chin, missed because they didn't bathe him beforehand. His tail was shaved and choppy too. It took the groomer half the usual time to do it. When I mentioned I didn't expect him to be done so quickly, she said he was "really good" and ready. He never got a bath--ears have built-up wax, paws are stinky, and he smells awful. The clippers around his face traumatized him, and the overall cut looks rushed and careless. The groomer called to say he was done, then went on a long lunch. When I arrived, she was still unavailable. I was told the manager would call me--but never did. I am beyond disappointed and hope this feedback is taken seriously. read more

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I came to Petco to return a dog toy I had bought at another store and thought my experience was smooth. Parking was free and quick since this Petco is located in a shopping center. I was greeted upon entering the store. Returning my unused dog toy was fast. read more

We visit every 1-2 months. Generally I try to avoid big chains, but we wandered in here almost two year ago after swiming lessons near by. The first time I was a bit taken aback as the staff called out, "the bearded dragons are here" more exuberantly than my tired parent brain could process. However, since that initial encounter we keep coming back to see the reptiles from Aunt Anna's Reptile Rescue. And we have learned that all of the staff members we have met care deeply about animals. Many of them have adopted reptiles and all are very kind and helpful. Bonus points that they carry Whimzee's Hedgehogs in all sizes, since they are hard to find in stores. They happen to be our dog's favorite treat, especially when they are filled with peanut butter. read more

Brought our 6 month old labradoodle in for grooming, we live in Fairfield but was in the area in Concord so we booked a grooming at this location. The request was to cut her a little shorter than what it was and leave her head a bit fuller. I don't understand where this groomer got this cut from because it is not what I wanted! My poor girl looks so bad!!! The pic of her before groomed was taken the day before! I wouldn't recommend coming here. I'd really like a refund, but even expressing my disappointment in this cut the groomer felt like This was acceptable. read more

Petco - After Groomed. - Pet Stores Near Me - Concord, California

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Used their online pet food subscription plan; 1st order came quick but 2nd order didn't come at all. Was trying Petco out but have now cancelled subscription and went back to CHEWY.COM. Get orders within 2 days. read more

Everything! Where is management or regional management? It's bad enough the floors are always dirty, trip hazards throughout the store and please don't go the bathroom, disgusting. read more

Petco - Dirty - Pet Stores Near Me - Concord, California

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I love it here, they are always so nice. I bring my dog here every other month for grooming and they do a wonderful job. They have her food and snack. A lot of cute clothing items often on sale. read more

I've had my pup groomed here 3 times and the first 2 were absolute fantastic. I should have made sure to rebook with one of those stylist as today I learned my lesson. I picked my pup up and he looks a bit butchered. I will continue to use this location but I will make sure to stick to one stylist who is good with fluffy dogs read more

Petco - Random long hairs left on his tail - Pet Stores Near Me - Concord, California

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Third time I've come in and noticed that they don't really do a good job at bathing my dog this is after I paid for your cleaning. read more

Petco - Pet Stores Near Me - Concord, California

Do not take your long hair dog to this place! I took my Pomeranian mix to get a hair cut from a groomer named BRIDGET for the first time here. I regret it so much because his haircut looks so choppy as if I had done it myself with no experience. Believe it or not, I am not exaggerating. Absolutely terrible and a waste of $85. I tried to ask them to fix it and even so it's still so bad. It makes me upset to look at him. I knew there was something wrong where every other location was booked for 2 months in advance yet this place had an appointment open everyday. No one wants to bring their dog back to them because they just don't care or even try. I truly believe she must have been hungover or on something because I asked her to make his haircut an inch shorter than the picture I showed her. It turns out she cut his hair to only an inch! Compare the pictures below. And these pics are AFTER I asked them to fix it.once again, her name is BRIDGET. PETCO needs to fire her. read more

First off doing online pickup and having drive up option on the "ready" email should only be there if the phone works. I just went into Concord Petco for a pickup of 2 small Cat items. I went in straight to the register, showed my email confirmation. The cashier checked the cabinet, it wasn't there. She said can someone come unlock some cabinet on a walkie. After about 5min she said I can't be the only 1 working and requested again! So I said, I saw in my email confirmation you have "curbside" but there no stall or parking for it sooooooo? Her response was our phone never works so it's best come in! WHYYYYYYY is it in the email then?!? Come on people make it make sense!! So finally some guy came up, asked my name again as if she didn't provide it. He checked the cabinet looking all over then came bk to me asking my name AGAIN! I said hey if this is too much I'll leave and come back another day! The cashier looked irritated as well as myself. He then checked the same cabinet AGAIN and said oh here it is. I think he left his brain in the back doing whatever took so long to come do his job. First & Last visit! read more

Petco - Receipt - Pet Stores Near Me - Concord, California

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Wow! I'm impressed with the great care and service by Petco today. We had a 4pm Sunday appointment. I was a few minutes late, but they were able to accommodate me anyway. Our anxious Yorkie dog got an amazing haircut and it didn't take very long at all. Groomer Bridget was fantastic and she even informed me that my dog might have an ear infection. Thank you! read more

Petco - Pet Stores Near Me - Concord, California

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very bad! i asked not to trim my Yorkies face but trim his ears and they did EXACT opposite! he looks like chihuahua! If you don't remember the instruction at least write down! read more

I appreciate the prompt, professional and super friendly grooming services at Petco. My dogs require special services, mainly because they have full coats and they shed so much. Our groomer, Nesta has been amazing, gentle and patient with my two Corgis. They always come back smelling so fresh, trimmed and well-groomed. I trust the groomers here and will return for another grooming appointment soon. read more

Petco - Corgi's Mochi and Hiro - Pet Stores Near Me - Concord, California

KAT is amazing for puppy classes. I took my dog here she is super amazing. I 1000% recommend. All staff here is so nice and I really love everyone here that helped me with my puppy ! I was a new puppy parent lol read more

As a dedicated owner cannot raise Petco enough for it's exceptional service product section genuine love for animals when it's commitment to providing the best for our very friends pick with that on gallatly earned my five star review every time I visit the store I'm greeted with warm smiles general interest in my pets while being whether I have a specific question about pet care or need a system finding the right product of staff expertise and wise will help have never fail to impress me. Petco is a heaven for pet lovers they see the expedition and where the combination of the exceptional customer service diverse products offering commitment to animal welfare and convenient online service make Petco stand out among the rest whether you're seasoning head only over the first time pet parents Petco is the destination. Fix cleanliness and organization of the store are also worth mentioning even busy as I found the story of the Italian romantic of the new English above and shopping. They hassle-free and enjoyable allowing me to focus on finding the best items for my beloved pet read more

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I still frequent this Petco location, as it's convenient for me with Trader Joe's next door and Sam's Club across the way. Due to Covid, I've been utilizing their online services, such as the curbside pickup. The first few times were okay; you have the option of parking your car in front and calling the store to have an employee bring out your items to you. However, more often then not the phone is busy or they don't answer. So, I usually just walk in to pick up my items. Most recently, I am disappointed with the service and quality of the products. I placed an order online like usual and walked into the store to pick up. After going home, I noticed the dog food I purchased had a small hole and it was expired. No biggie, we're in a middle of a pandemic so maybe it was just overlooked. The staff said I can exchange the food for a new one, but after looking through the products on the shelf, most were also expired. Probably not a big deal to give your dog expired food, but I prefer not to. So, just a heads up to check dates before purchasing/leaving the store! read more

They close at 8pm during the week, not 9pm as noted here. I've brought it up to them several times, but still nothing has been done. Pretty terrible to waste people's time like this. read more

I brought my Dog in to Petco in Concord, like I have at least 40 times before. On this one day I had a new groomer. All the other groomers love by little Boston Terrior, I asked them to please towel dry her due to Dryers cause her to have a seizure at times. Everyone was so happy to this for me. This time I asked the groomer he said ok. I left and came back 15 minutes later and I couldn't believe the groomer for my dog was grooming another dog. I asked inside where is my dog. This guy I didn't know said she is ok, she is in a cage being blow dried! I tried to explain to him that she gets seizures.... He would hear me so I said I would like to take my dog out of there. Clearly the other groomer is working on another dog. I was not happy and asked to take my dog home!!!! The female manager was not happy with me. They pulled my Emma out gave her to me. Then the guy I never met as I was walking out said...so you got a free wash! What a jerk. The manager Referred me out Petco.Meaning I could never return! So I found this new place in Benicia. I was welcomed with open arms, new Place is called Featherer on 5th street. Called and spoke to Laura, she was so nice and inviting and they did an exceptional job on my Emma.I would strongly recommend you try Featherer, you will not be disappointed! Featherer 1202 E 5th Street Benicia Ca 94510. (707) 745-5016 ask for Laura read more

Get vaccines at the shelter. The vaccines cost nominally over cost if the vaccine itself. But it also turns out Rabies vaccines are a fraud. The vaccine itself is the same shot whether they tell you it's a year or three years. The only difference is what they put on the piece of paper. So if you forget or lose that piece of paper, you have to pay it again even tho it is the same shot. When I expressed my shock at the deception, they refused to vax my cat. Anyway, they charge double what the shelter does for vaccines. Go to the shelter. read more

Went in to grab a few things and of course walk up and down every isle. As we were getting rung up the gentleman whom I didn't get his name asked if he could give my pup a treat and I said as long as it's not a hard one cause he will not eat it he said oh no I'm giving him an Oreo. Wallie absolutely love it! Thank you it made our day! read more

Petco - Pet Stores Near Me - Concord, California

Ok so I have been going here for 8 years at least with out a single problem until I booked a grooming appointment for 9/17@8am- that was interesting in itself? I spoke To a Vicky and she stumbled over her self but we finally got it worked out to where I would be coming in 9/17 at 8 AM to see Kevin for a simple bath and then re book for the following week with my original groomer Kristen super great for the complete groom. I arrived on time only to find that Groomer was late I waited till 8:15 AM was told to come back and I did at 9 AM Vicky was there she instructed me that she was late and that I needed to reschedule and that she was the one to be giving my dog a bath to my big surprise! I couldn't even believe that I would never have someone strange bathe my dog especially knowing she booked the appointment with Kevin but she was late I had to reschedule because she decided she wanted to bathe my dog? So wasted bunch of time for this women to not even realize how inconsiderate and inconvenient she made my day and Marley was so nervous I am not confident read more

Im reviewing the pet groomers here. So far we've had great experiences with all the pet grooming here. My doggie always looks fresh, clean, and well groomed. read more

Wish I could give 0 stars. I'm fostering a tiny orphaned newborn kitten who suddenly stopped taking the milk the shelter gave me & will only take Petlac. So I rushed out to Petco at 8:30 pm because it says they close at 9:00. I get there just in time & they are closed. It's too late now to go to another store & I have no formula to give this newborn kitten who is already so vulnerable already & needs to be given formula every 2 hours. What am I supposed to do now, Petco???? read more

I shopped at this Petco ever since I got my dog Jak, over 12 years ago. I think the picture says it all. read more

Petco - I found these at my door step when I got home from work. A picture says a thousand words. - Pet Stores Near Me - Concord, California

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My dog Ruger has been coming to do AKC Training with Katrina for 6 weeks now and he just passed and received his certificate! I am so grateful and thankful for all of the help she has given us. Kat, Ruger loves you and we wish you all the best this New Year! God bless! read more

Petco - Pet Stores Near Me - Concord, California

I'm gonna give Kristen Blakney 5 stars for the amazing grooming job she did for my dog Buttons! My last experience at this Petco was terrible, My last groomer left the Petco in Alameda I will be booking my next appointment with Kristen For sure . read more

Do not ever take your pet here for grooming. See my other reviews for a full explanation (I didn't feel like retyping it here), but long story short the cut was so bad for my puppy that I had to go to the El Cerrito Petco to get it fixed within the same week. 1 star for the cut here. Additional star because it is a clean place with really friendly staff, so at least I felt we were treated well. Just lacking in skill. read more

Thank you to Kristen in the grooming salon for taking such wonderful care of Sofia today. She was happier leaving the groomers than she's ever been (even if it didn't seem like it!) Your tip about the nail file worked wonderfully! read more

We took our dog here for a grooming on 11/12/22 and he came back looking like they did a hatchet job. They didn't charge us, just said at one point he started getting aggressive so they stopped. He's been to over 30 groomings and that had never happened before. Later, my wife noticed he had a nasty 4 inch abrasion on his underside on and near his sensitive male region. I called the store about this later, and the woman in the department did not take responsibility in the slightest or apologize, although at one point she offered me free cream to apply to the sore. Not ... really what I was looking for. I very much don't suggest taking your dog here for a grooming. Maybe a bris, but even then I'd spend a little extra for a professional. read more

Kristan is the best for trimming Kitty's nails. She's very careful and professional. Give her a try. You won't be disappointed.

Went here on a couple of occasions and both had been positive visits. The first occasion was that we needed a leash and collar because we were going to dinner at Lazy Dog and forgot to bring ours. The second visit was to exchange a shirt my Wifey bought for the doggie. The customer reps are friendly and eager to help both times. The place is clean and there is plenty of parking. The pet grooming is next on my to do list because our dog needs a haircut. read more

Petco - Star Wars Yoda shirt hoodie - Pet Stores Near Me - Concord, California

Do not order for same day delivery. My bank was charged immediately placing my order, then hours later informed would not be delivered same day as stated when ordered. Called to cancel order, was informed it was canceled and actually was not canceled and did not receive product. Getting the run around from customer service. Terrible experience. read more