I went to this store for a flea collar for my cat, found the empty case, waited in a long line to find out that there were no collars. I asked where the collars were and the woman pointed out the section for me. I found my case and waited in a long line. When I started to walk towards the cashier, this same employee told me that they didn't have the collar in stock. I asked why she had eight empty cases. I told the employee that they shouldn't be there if they weren't in stock. She couldn't have been bothered. This store is such a disappointment and it's why I go all the way to Pinole, where they don't trick you into thinking they have something in stock that they don't have. read more

I recently brought my newly adopted dog for grooming in El Cerrito. They did a great job with his bathing, nail trimming, and eye cleaning. Will definitely return in the future. read more

-This post goes towards their actual products, besides that, their staff is helpful and very kind. -I've been coming to petco for a while now, I've never bought any accessories or anything like that from this location before, usually just canned food and treats but since they had the Christmas toys for 75% off, today I decided to buy a toy for my little puppy. Came home, ripped off the tag and wiped down the toy and gave it to my puppy. A couple of hours later, out of curiosity if the ball detached from the teddy bear, I took the ball out and saw two furry maggot looking critters inside the toy! They were still moving! I've never had bugs or anything like that in my dogs toys before, won't be buying toys from petco anymore. Incredibly disgusting. read more

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Have a bathroom sign displayed but not available to public. Should hide the sign of you don't want the public to use it.

the injury is getting worse. They never apologized. shame. Dont go to this place unless you want your dog get hurts read more

Petco - Pet Stores Near Me - El Cerrito, California

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It's the closest Petco to Berkeley, especially after the one in Emeryville closed. It's located in the back of the plaza and had an array of pet supplies to browse. It sells reptiles, birds, and fish here. There's a grooming salon and spa in the store as well, immediately to your right as you enter. The store is well-stocked and organized. I've bought a number of things here for the past few years. It doesn't always have the best deals, but having a large box pet store to go to helps a lot instead of waiting for deliveries. The store also has a Pet ID machine (named "f.i.d.o") that can create name tags for your collared pets. It wasn't working when I used it in November 2019, and I had to go to another Petco in SF to get it done. I'm not sure if the machine at this location has been fixed yet. The employees are generally pretty nice! Sometimes they'll ask me about my pets, and I appreciate it. Other times they seem exasperated. All in all, it's a decent store to go to! Better to have it in my neighborhood than not. It's in a good location, has a good stock, and is convenient to go to. read more

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I came to buy something for my fish and dog but the worker was being rude when she already asked me once to pick my dog up for not bringing her in without a leash because it is Policy. I understand so I was holding her the whole time. I was checking out a harness for my dog which I have to try it on her to see if it fit but then she came to tell me again to lift my dog up. I find that very dumb and just left. The place is for animals and if i can't be put down my animal a few minutes to just try on something for her that I am willing to pay for is not worth to spend my money there. read more

My pet named Misty has been going to this Petco in El cerrito since 2017 when the manager Nicolle with the 2 L's used to be manager in The grooming department as well as Amanda one of the groomers very polite ladies but after they have left the groomer has not been the same since my rescue daughter pet Yorkie-poo has been going there since 2017 and the new team that's there now I would not recommend them brung my pet in one day last year and the team leader supposed to be Carmina how can she lead somebody when she has a bad attitude brought our pet in to get groom she told me that she would not groom my pet due to the fact that her and her co-workers had some kind of confrontation together involving my pet one said I said she wants to groom our pet which I did not say the only one I used to let cut my pet and that's only because Nicolle had Relocated to another store Nicolle the manager with 2 L's it was Carmina then she started getting a bad attitude her and one of her co-workers had it out for each other one of the co-workers said I said it was okay to groom our pet which I never stated now I may have stated that only if Carmina was not available because the manager Nicolle no longer worked there and has relocated can groom my daughter's pet Yorkie Poo boy I wish I could find Nicolle with the 2 L's who was the manager at El cerrito Petco she was the best her and the co-worker Amanda. then I came in the store one day Carmina who's supposed to be the team leader she told me she will not groom our pet with a bad attitude and no explanation how could Carmina be a team leader when she's disrespectful to a customers our pet has been going there longer than she has been working there!!! my daughter's pet will I say has been going to Petco in El cerrito since she was 4 years old and she is now 12 up until a year ago but now I will never trust them with our pet due to the fact that I don't know what they might do to our pet so I do not trust them and so I had to go talk with corporate and let them know about Carmina and her other co-worker how in the world could Carmina have her as a team leader when she has a very bad attitude I will not suggest anyone let Carmina and the other young lady I don't remember her name but she had as a bad attitude as well will never groom our pet ever again until they came there Nicolle and Amanda had a very good grooming going on so are yorkie poo will never go there again until they have a new team of groomers ‍‍‍‍ read more

Do not I repeat DO NOT take your fur-baby here for vet services. I have taken two fur babies here during the interim to find a proper vet. I brought them here to get vaccinations and thought it would be straightforward in terms of process and procedures. Far from it ! Firstly they tend to sell you packages instead of actually figuring out your pets needs. In the package deal they state that you can order flea and tick and heart worm medication on line . Well that's BS . They do that so they can state that they need to t Your pet . Wtf ?! You saw my pet during the visit. Now mind you I have pet insurance and can go to any vet . Yet I thought this would be an easy vaccination process as well as getting the prescription needed . I'm so furious they just ate driven by sales instead of well being of my dogs . Filing complaints against this organization as I type this. Go pet vet if you need vaccinations . Don't need this BS sales scheme from petco where bets can hide behind the brand with absolutely no purpose but getting funds . Unbelievable read more

I'm really disappointed with the way the groomer treated us and the grooming session today. I walked out because I was hurt that they charged so much for not even a decent job. I don't recommend their grooming services since they charged a small dog haircut and bathing with medium size dog based pricing and on top of that they did a pale job of grooming. I really like their store side service but if the groomer is not in the mood to groom and doesn't do a good job- it's a place I'll pass for major reasons. I really wanted to like this experience but what a huge disappointment! read more

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Weak customer service. I've been standing in the fish section for 20 mins to wait for an employee to come only to be told to wait another 20 mins. ?!?!?!!?!! Half of these fish are dead lady. read more

I always have to wait a long time to get my fish. There's never anyone there to help. I always waste time waiting and looking for assistance. I wish there was another store closer to me. But El Cerrito is all I have. read more

I have been here numerous if times over the past week (new fish!). Each time I went, Sita has been SUPER helpful and knowledgeable about the various questions I have in regards to my fish! Thank you so much! Shout out to Susan as well for giving me advice about Ghost Shrimp (do not put them with bettas!) read more

I love my cats. They are pretty adorable, loving and love to play. I bought them a cardboard scratcher here, which they love. I come back for the refill pads, which makes it easy to keep our house and their toys clean. I also buy the greenie version for cats, which are these cat treats they love. They think they are getting treats, but it helps keep their teeth and breath clean. Since they love these things, I'm a fan of Petco and will come back to pick them up every time. read more

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Updating a previous review. This time kudos to Ashley at Grooming, our regular groomer at the same location wasn't available and Ashley took care of my dog, She did an excellent job with my Goldendoodle, She took the time to understand my request, She used her own judgment and She did an outstanding haircut on my dog, my dog's hair turned out awesome! I also observed that the whole staff was very supportive as well as her manager Nicole. They are a great team and They were very kind, I highly recommend Petco Grooming services and Ashley!! read more

We got our dog's three year rabies vaccine done at VetCo. It was so much faster and easier than our old vet. $35 and done in five minutes. They gave Cassie lots of chicken and I'm not even sure she noticed she had received the jab. Very impressed with the efficiency. read more

The folks that work here are super nice. Rick is especially personable, always greeting me and a really hard worker. He is always busy and very efficient and knowledgeable. read more

First time taking my recently rehomed Terrier to Petco. (This wasn't his first grooming experience, but it was mine) Anna B the stylist did a great job despite the fact that Toto was growling and attempting to bite her. I had no idea he would act so aggressively and am a bit embarrassed. Anna apologized for not being able to finish Totos front paws due to safety concerns, but I think the groom was very professional. Toto has received many compliments and I was very happy. I will not be taking Toto into a groomer until we have him safely trained but I still appreciate the customer service. read more

Petco - Pet Stores Near Me - El Cerrito, California

I actually liked this place a lot more awhile back, but it seems they've gone down hill over the past year. I bought my wonderful betta here about a year and a half ago, and he lived a long happy life. He recently passed, and I won't be purchasing any new fish here. I'll be taking my business elsewhere. On my last visit here I took a gander at the fish available and there were only 2 tanks, and the fish in them weren't looking too healthy. Shoot, they didn't even have reptiles or critters. The place is always a mess and the staff has been fairly grumpy. I think I get it though. The recession has hit us all hard, even the stores who can't really afford to keep a full staff on hand. So, in the end the staff is just overworked and not too happy. read more

This post pertains to the store's Grooming Center; not the entire store. If one has ZERO trust in the responsibility, honesty, and accountability of the grooming salon, how can you leave your pet in their hands? Simply put: you CAN'T. I made an appointment online (the preferred method, according to Petco), and it was not honored when I showed up with my dog (although there was acknowledgement the appointment was made). I was told there "must have been a glitch," and "we don't control online," not to mention a myriad of other excuses such as "the person it's assigned to doesn't work here any more," and [in reference to the same person] "that person is not scheduled today." There was no apology; no attempt at any accommodation; only an offer to book an appointment over a month out. If the salon cannot accept responsibility or accountability for its business, how am I supposed to believe they will care for my dog? I can only assume that they will have as much disregard my pet as they do for their business and [human] consumers. read more

As far as I know, I got what I expected. It was very good. Those of you who are thinking about something related to stomach can surely choose it. read more

Purchased a leopard gecko here a week ago. No employee could give me any information on how to care for it. I've been back twice to buy crickets and worms to feed him but both times I was not able to get any one to help me. I'll never be back. This place is a joke. Worst customer service I've experienced in my life. read more

The employees there are very snobby and racist. I went there back in March 2021 and bought a 55 gallon fish tank for $175.00. As I was waiting for a clerk to help me load this tank in my car the manager there called the police and told them that I was driving under the influence when actually my friend was driving. He went to See's candy and I went to Petco. Just because I am a black man spending my money in a predominantly white neighborhood I should not be lied upon. After 1 week I had to take the fish tank back to the store. I spent over $300 on fish and accessories within a week. On 3 different occasions within that week my fish would die within hours. Mind you it's not easy changing the water on a 55 gallon fish tank. I took my water to PetSmart to test my water. PetSmart told my that there was a high level of bleach in my fish tank. I returned that tank to Petco and bought me a tank from PetSmart and have not had any problems since. read more

The store is messy, disorganized and poorly stocked. The employees, understandably, all seem unhappy. No longer a Petco shopper.

Avoid! Groomers are extremely unprofessional. Held our dog for 5+ hours, then told us they couldn't do the cut because they ran out of time? Really? We noticed our dog's face was slightly trimmed so it seems like the groomer just gave up mid-cut. The grooming area is openly disgusting and dogs clearly not well taken care of. Will be reporting. Should have read the other reviews before going here. Pretty obvious they don't have professionals in charge at the grooming. Much better options in the area. Also, we cancelled our subscription to PetCo's food delivery service because of this experience. Done with this company. read more

The workers they are very helpful but this is not on the workers this is on Petco itself they have 4 to 5 guinea pigs in hamster size cages but the workers at this Petco are very nice and help you a lot especially with the fish but never get a guinea pig from Petco read more

I had an appointment at 10:30, I got there no one was in the front waited and waited they finally came out till 11 am! When they finally came out they said they were backed up and my dogs would be ready till 3:30. I got there at 3:30 and they were not ready, besides them not being ready they were super rude and were treating a dog very aggressive. I made comment and she said he doesn't listen. We waited till 5:50 for the dog and then my dogs hair was messed up! One side of the face longer, I made her fix it and they were giving attitude after everything they did and still had bad customer service! This is not okay for my dogs to be there all day and still come out like this! My mother had already if not I would have not paid! They charged 10 extra for each dog and there hair still all messed up ! read more

Petco - Faced messed up even after she said she fixed it - Pet Stores Near Me - El Cerrito, California

Never thought I'd post a 1 star review again, but my experience at PetCo in El Cerrito Plaza today was infuriating. For the past 4 years, I've been coming here almost weekly to purchase supplies for my cat and 2 puppies, where I usually have an awesome experience; it's unfortunate 1 employee can ruin that experience and rapport just like that. Came in for a Seresto collar and the representative (Reina) we asked for help spoke to us like she didn't care about what we were asking. She had a snarky tone in her reply and overall seemed to hate her job. After attempting to answer my question, which she obviously didn't understand the context it was in, and making a stupid joke about chubby puppies, I asked her if they had any more large collars, because they didn't seem to have any in the glass shelf. Reina simply said, "I think we're out", without offering to check the system or the back for more. I asked her if she could check, and she asked her manager standing 5 feet away, who was able to find one in the back. Reina had no concern for my needs as a client or my pets, and overall didn't give a shit. read more

PetCo el cerrito is the most DISGUSTINGLY UNPROFESSIONAL groomers in The Bay Area. They cancel appointments with no rescheduling process. The employees have NASTY ass attitudes and will result in an altercation if they keep going at this rate. The employees must be young because the way they're handling their clients is absolutely RIDICULOUS...... PetCo needs a whole overhaul from front to back. I will never ever use their services again EVER..... they need to close the fuck down PERIODT!!! read more

The third generation of my Corgi pups, Maybelline, came for her first beauty parlor visit. At six months, she was eager for the outing until... she was up on the grooming table. The staff there have known my other two dogs and gently reassured Maybelline to enjoy the experience. She left the shop feeling beautiful and like a champion! read more

Petco - Maybelline's first pedicure - Pet Stores Near Me - El Cerrito, California

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This petco is always a hit or miss for me. I go here to purchase fish supplies including plants, betta fish, food, water treatments etc. sometimes employees are super helpful other times I cannot find one in sight besides at the register. Today I went in because I got a new hognose snake and I had a few questions regarding switching from live to frozen thawed. I went on a Saturday it was pretty busy understandable employees may be busy helping other customers. However was unable again to find any employee on the floor to help, I finally found one and was told to go to the register and the man there could call someone to the reptile section for me. He was very helpful and called over the speaker for someone to come to the reptile section. Waited about 5 minutes no one came. Looked around the store again for any employees couldn't find any. Went back to the Register where he apologized and called again on the speaker for someone to come help a customer at the reptile section. Waited and no one came again. Ended up just leaving because I didn't want to wait there forever. On the way out, I noticed two employees walking back into the store with drinks in their hands which made me confused. Was the guy on the register the only employee in the store when I was asking for help? Anyway just disappointed with the lack of help I received, although thanks register guy for trying. read more

The lady working in the aquarium just so racist, I came in around 7:25 wait at the aquarium area at least 20 minutes, and then the staff finally came out from the private room at the back, and the she told me the lady come later is her last customer, she can't help me anymore , then I told her I was here first and then she said I'm not going help anyone, because has other stuff to do, and walk away and then there a another new male staff was walking around try to help a customers, and he I asked him get the fish, he said ok, she the lady overheard and came by told him not to get it for me ??? read more

After a few visits, I won't bring my baby dog to Petco again. i made an appointment with Anna B and they supposed to have experiences in how to groom a dog and how to cut the nails. After my last visit, I found my baby feeling scared at all time. She shakes all the time, she couldn't sit down, so I checked, she has some minor cuts on her feet, and she'a not able to sit properly, SAD! read more

I went in today to have my dog nails trimmed. One lady said She was about to clock out. The other lady was trimming hair on a small dog. She said it would be 3 hrs becuz she had 2 dogs to trim the hair. She said! I can come back tomorrow. I replied! I'll go to Pinole. She said! Pinole? I replied! Yes. It only takes about 5 mins to cut a dogs nails. I drove to El Cerrito thinking I could get my puppy's nails trimmed. I should've went to Pinole first. They always have 4-5 ppl working and fast service. I'll never go back to El Cerrito again. A waste of my time. The 2 ppl didn't seems that friendly to me. Maybe ur experience was great. But mine wasn't. read more

This is a review for the grooming services. I've taken my puppy here 3 times now (different groomers each time, all amazing) and each time has been a great experience for him. Staff are super friendly and gentle, and really know what they are doing, and are willing to work with you to make both you and your pet happy. Writing this review now because I actually have had a mediocre and then a horrible haircut done and 2 other Petcos in the east bay (WC and Concord respectively). After a badly botched job in Concord, the El Cerrito store was able to squeeze me in within a few days. Upon arrival, they took one look at my pup and immediately apologized for how badly the other store did (uneven/rushed with clippers, tail not blended, gaps in a few places, inner paws not cut, face was just omg WTF), and proceeded to take a good amount of time and attention to fix and even things out. They recommended that I call the Concord store to get a discount applied for the current cut or a credit, and they also charged me a fair partial price. Within a couple of hours, my puppy looked worlds better -- body evened out, paws trimmed (apparently Concord didn't trim the nails, I hadn't realized), ears and face done with clean looking lines, tail nicely blended. I will only ever take my puppy to the El Cerrito Petco from now on. The whole team has been wonderful to me and my pup. Special thanks to Vanessa for giving him extra care and attention today! read more

Made an appointment here on the phone and when I showed up they said I didn't have an appointment. They were rude and wouldn't honor the appointment that I made just a few days before. So I ended up driving an hour for nothing. If you DO NOT WANT YOUR DOG GROOMED, make an appointment here. Because that will assure you it won't happen. read more

I love this Petco! There is so much stuff here, everything you can ask for your pet. I have fish and I can always find whatever I need. They also have an awesome selection. The Glowfish they have are really cool! They also have lots of food, and aquarium tools and equipment. The staffs here are really friendly and knowledgable. I haven't run into any problems with their service or products since I started coming here. The prices are really good, much cheaper than independant stores but that is to be expected. Super conviently located near BART, they also have lots of parking in the plaza, and they oftenly have specials. read more

Petco - Glow - Pet Stores Near Me - El Cerrito, California

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Terrible! I went in there with intentions to buy a gecko. I asked the employee if i can have someone help me with the reptile section. She said "with like what?" I asked for information on the geckos. She looked lost & said she would be back. I waited a bit & went to look for her. She was at the cash register with one person. I waited a bit longer & she is then walking with another person past me. The 2 other employees at the registers were drinking their smoothies not helping anybody so i just left. read more

Man this place is a death trap! You're better off parking across the way in front of Luckys. During peak hours which could be any time between 12 and 7 everyday there's a ton of traffic that goes through this little alley. And if you even try to risk going through you'll probably have an 80% chance of almost getting hit by someone backing out of a parking space. Whoever designed this parking spot must have thought it would be funny to watch people squeeze their way through here! Actually this whole entire plaza was designed pretty poorly. But this Petco actually carries the brand of cat food I like to feed my cats so once a month I have to deal with the crazy drivers and pedestrians. read more

Let me tell you about Carmina. This person is a dog whisperer 100%.I feel guilty about how little they charge so I try to tip her as much as I can. I have a senior rescue dog who went through some hardship before me and goes by the name Lupita. Lupita loves Carmina like you don't even know. When I'm hiding around the corner like a helicopter parent and watching the grooming process it's just nothing but sweet loving. Somebody please get that woman a raise!!! She is a gem of a person and a dog groomer. In this pandemic I couldn't be more thankful to have her in baby's life. Get your dog groomed by Carmina at Petco in El Cerrito Plaza. You can thank me later. Also if you don't tip her BIG we're not friends anymore. And that's also 100%. read more