We asked for help in the fish department and they said they would call someone. We waited without assistance. When we went back to ask again, they said it was too close to closing. They informed us they close the fish 30 MINUTES before the store closes! I doubt this is actual PetCo policy. Customer service really can make a difference. read more

Avoid the grooming department here. Not only did the groomer have a terrible attitude, but she did a terrible job. The worst part is that my dog is injured. I was told that an assistant would help the groomer when I booked the appointment, but the groomer refused to use an assistant and used restraints on my dog. Now she's in pain and has to take pain medication. It's almost like they hate animals. read more

"Accidents happen all the time here" direct quote from one of their groomers. I appreciate the groomer warning me away from this place by letting me know that accidents and injuries to pets are frequent. She said dogs fall off the table can get knocked on. This was support by watching another women roughly brushing a doodle through the window. This isn't a place if you care about your animals safety. But at least their honest about it. read more

This spot is good as petco's go. Sometimes I have a bit of trouble getting someone to help me in the back by the fish, but now that they moved the crickets up front, that's not really a problem for me. Shout out to DARLENE who is always super helpful, give her a raise and a promotion y'all. read more

I called 4 times today over a period of 1 hour. Every time employee will pick up the phone and just leave the phone on the side. I can hear them talking over the phone to each other, just not to me. I called in as 1-grooming, and 3-customer service, both 1 and 3 lead to the same result. How can you earn business, if you failed at the first step??? read more

this store is very dirty and there are a lot of products missing on the shelves. they have Guinea pigs and rats that look sick. There is one Guinea pig that has some kind of rash or something on his skin. this is a problem and should be reported. the outside of the store is extremely dirty. There is bird feces and trash everywhere. the trash cans outside of the store are full of garbage and spilling onto the floor. staff completely ignored us. I don't recommend. read more

Unfortunately my dog never got seen by the groomer. They were 20 minutes late. The groomer never came out to tell me how much longer. The front desk was busy on the phone the entire time. So after 20 minutes I left. Very poor front desk communication. It would've been no problem if they had come out and said we're running 20 minutes or more behind. I could've left, run some errands and come back. But standing around waiting for 20 minutes, plus loud music playing throughout the store, and still not being seen reflects poorly on how they might treat my dog. read more

I've been coming here for about 5 years and nothing has changed! Everytime there's a half dead animal. It takes basic research to care for a beardie. Why would you work at a pet store and not properly care for the animals? I was there 14 minutes and this baby beardie didn't move a muscle he's very sick. Note: this beardie was properly quarantined from the rest but that's beside the point. The staff is also very nice that's the only reason I'm giving 3 stars. read more

Petco - Sick baby beardie - Pet Stores Near Me - El Cerrito, California

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extremely horrible. they delayed delivery my cat food for 20 days and had no courtesy to find a solution. horrible do not trust them for deliveries. my cat has no dry food now because i waited for them. read more

Shelves empty with items on dolly in the back of store that have not been stocked. Too many employees not doing anything. Cashier did not say hello or thank you and stood there watching me while I bagged my items. I would rather shop online than purchase anything here! Bathrooms closed. read more

I used to buy my cat's wet food here but found Costco has a much better deal. Today I was in the plaza and decided to go in to get a water filter for my cat's gravity water dish..something I had purchased there before. I found the isle with filters but couldn't find the one for the dish I own. I went to look for a sales associate.. made eye contact with one in another isle and she literally turned around and walked the opposite way. Okayyy...i will try someone else.. I went to the sales clerk who was finishing with one person and asked her for help finding the filter I needed. She said "if it's not on the floor, it's not carried in store." Since they carry the exact dish I own I could not believe they don't carry filter replacements. She said she would come help me in a minute. So i waited.. and waited. And while waiting I found the replacement filter pack i needed! I took it to buy at the counter with the sales clerk that never came to help and had an instinct to check online for prices. Guess what! For $9 Amazon sells a 12 PACK of the same filters Petco sells for also $9 but only 3 of them! BYE Petco! Along with poor customer service with your high prices, you have officially lost my business! read more

This review is for the groomers inside this location- Brought my almost 5 month old Minnie here for a Puppy package after her first walk to get cleaned up. They took me at the last minute which was nice and appreciated, about an hour before they closed, which is about how long her services took. The pup package was only $23 pretty good deal, for bath, blow dry, fragrance, nail trim & bow. She smelled like a baby when I got her back, but they forgot the bow & didn't have any products to clean her tear stains which was something I really wanted. They were good to her & were playing with her when I got back. I would return, but only if I can't find a location that removes tear stains. read more

Petco - So fresh & so clean clean - Pet Stores Near Me - El Cerrito, California

I'm just going to show you a picture and you can judge for you self if you want to shop here. There are so many dead fish. All the surrounding tanks have clouded water as well, but no warning signs are put up anywhere to confirm that they are doing something about it, and customers shouldn't buy the fish in these tanks. There is no employee here. The whole place smells, too. read more

Petco - Yup. All dead fish. - Pet Stores Near Me - El Cerrito, California

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Had a great experience at Petco tonight - Joshua at the cash register was super helpful and friendly! Been going to this Petco ever since I was a little kid - Location is near a ton of stores and public transit, very easy to get to. read more

Very discouraging how these people approach their customers. A group of friends and I brought in our dogs to work on their manners and the staff kicked us out. They said our dogs were off leash which they weren't and if they go back and check their cameras they will see that no one ever removed the dog's leashes. Very upsetting as these dogs are service dogs in training and are therefore covered by Civil Code Sections 54-55.32 in California- allows people training service dogs to bring them into public places for the purpose of training a disability-related service. The dogs need training which is why we came in- would have thought Petco would support this. Also extremely humiliating that the staff knocked us out with an announcement to the whole store rather than simply coming to speak with us directly. Will not be coming back. read more

Anna did an amazing job with my GG. Im so pleased with the services that we received. She did everything that I asked for.

Great place to get my pets needs. Good food options friendly service. Curb side pick up is easy and fast

I was truly let down by this particular store today. My concerns were suprisingly ignored by a staff member.

I wish there is a Zero star soi can select. Veryyy suck and disappointing!!! Don't go this store, the Emeryville one is better. I'm here talking about the grooming. The room is very messy, the fur is everywhere, and i did not see they wear a glove to clean the messy desk. I've been this Petco twice. the first time they didn't clean my dog's ear and did not cut her nails. The "reason" is "your dog fright for it, and we don't force dog", well, Puppy do not like to bath, why you took her bath anyway? And they charged me the same price, when i ask for solution because my dog's ear is very itchy, and she needs to be cleaned. They told me to come back next time. I am such a fool to trust them. Soi came back again, and they didn't clean either, unbelievable read more

If I could put 0 reviews. I would. I took a long time to write this review due to me seeing if my puppy will get over it. My puppy has gone here 3 times. And this is the only place we've sent her to touch her nails in any way possible: we have never tried to cut her nails ever at our house. The last time she has gone here, she was terrified of getting her nails clipped. She doesn't let anybody get near her nails. I think it's because they clipped her to bad , or to close to her blood vessel. They called us saying my puppy was biting them due to them touching her nails. I felt embarrassed at first, but than a puppy who never bites their owner, she started to bite me while I touched her nails as well. So what should I do? They said they will write me up ( my puppy ) because of her trying to bite the groomers. But is it our fault ? Or is it there's. We never touched her nails or paws in any way possible. And I know my puppy would never act aggressive unless it's a valid reason too. read more

I was totaly impressed with nicolle and the way she trim my dog she just did a fantastic job I never see my dog looks so nice I was totally impressed by the way she handle my dog and that my dog took to her right away as a puppy it's important that dog gets acquainted with other people and he's just fell in love with her read more

This review is for the grooming... I've never encountered a groomer who lacks basic ettiequte. I took my very small dog to get her nails clipped. Simple 5 minute procedure. This groomer proceeded to inform me that I needed to leave the room in order for her to clip her nails which I politely declined because my dog is not nervous and it's not a very big deal. So this groomer then clipped a couple more nails and stopped... she again requested that I leave the area because my presence was making her nervous. As I informed her the first time of my stance on that, I ignored her request and tried to verbally comfort my dog from where I was standing. My dog was perfectly fine. The only nervous/agitated energy was coming from this groomer. So she finished the job without incident then decided to tell me that I should not bring my dog TO HER the next time I needed service. This is where this exchange became totally unacceptable. I don't bring my dog TO HER. I bring my dog to PETCO! This groomer just happens to work for PETCO! I will be sure to call ahead and see which groomer is on staff before I schedule another appointment. To this groomer number 003 Nicole you are in a CUSTOMER SERVICE POSITION if you do not know how to conduct yourself in a professional courteous manner then perhaps you should look for different employment as you do not have the right or position to tell customers not to bring their pets to you... when you WORK FOR PETCO!!!! This occurred today 1/25/2016 at 10:30 in the morning. read more

They have basically all the pet stuff you need and the staff are very helpful and friendly. However, about 3/5 of the time, whenever I purchase fish or other aquatic animals they end up dying within 48 hours, and it's inconsistent. I also don't trust the water quality of their tanks as dead fish are not uncommon to be floating around their tanks. read more

Love this store and there seems to always be parking. I will break this down into 2 different categories, instore experience and phone experience. I enjoy that the minute you walk in, there is a calendar with all upcoming classes and sessions for people to look at. Next the dog trainer here, Martha is great and always super helpful! She is very responsive via text and answers all kinds of questions. You can also combine coupons for the trainings which is fabulous. My dogs love coming here as well. They are fairly overpriced compared to petsmart. They do nail trims for 10 and 5 for buffing. You can do drop in, and they can do it easily. I like doing it there because I see my dog react and I know if he is okay or not. read more

I was using their grooming services for my two dogs for a little over a year now because it is so close to my house so it made it really convenient. However they seem to have a serious issue with personnel and staffing coverage. My past 2-3 appointments they had to cancel and reschedule due to their groomers calling in sick I guess. I can understand that but the problem is they don't let me know until THE DAY OF the appointment. I've had to rearrange my entire day because I make plans ahead of time to get my dogs ready only to have it all cancelled on me. Very, very frustrating and as I said, this has occurred about 2-3 times in the past 8 months. I'm not using their grooming services anymore because of this. read more

I bought a BETA FISH and the tank and all that, they had a good selection and one of the employees helped me choosing all I needed, he was very knowledgeable and nice! read more

Grooming rule- per store leader, they will not take any dog on medications other than aspirin unless 24 hours have passed because staff don't know how to monitor dogs. They try to use the excuse of putting pets and their safety first. My dog was on cbd oil for seizures and they turned us away. So the logic is they would rather take my dog while off medication and likely to have a seizure while in their care than when she's controlled on a medication. Doesn't make sense to me, wasted my morning. PETCO: Consider changing your rules so they are realistic and make sense. I would think putting pets first would be making sure their medical conditions are controlled. read more

Petco gets some bad reviews but I have to say that Vanessa and Lee Anne have never let me down! My Pomeranian is on point after a session with them and they genuinely care about his experience. They actually gave me a great suggestion to wash my little boy prior to coming to get groomed bc he hated the dryer so it would take longer because they wanted him to air dry to avoid the stress. They discount the service since I wash him myself and it takes less than half the time! I'm grateful for them and their nonjudgmental attitudes. Some places I brought him before made me feel so bad because he wasn't brushed out. Not these guys, they may have to charge me an extra $10 for matting, but it's not the judgement. Goood energy read more

Amazing customer service!!!! As soon as I walked in they greeted me and asked if I needed help. Everything is always easy to find and store is always clean! Love coming here for my fur babies needs and wants!!! read more

Let me start off by saying that every animal that my friends and I have ever gotten here have died quick and sudden deaths, be it a mouse or a fish. I'm talking about within a week. Why is that? And you can't really refund a dead animal. And why is it that when my friend, who is clearly older than 18, bought a mouse, they checked her ID. Yet, another friend's jackass 14 year old brother and his friends were able to buy five betta fishes at this Petco to fight each other without incident. They all ended up killing each other. It was horrible and so sad :( Sometimes when my friends and I are bored, we come in here to ooooh and ahhhh over the animals, but we don't buy anything unless we really have to. Customer service is a hit or miss here. It's a pretty common occurrence to see dead fish floating in their tanks. One time, we even saw a couple of dead goldfish lying on the sidewalk right in front of their sliding doors. Huh??? Petco gets an extra star from me because while Petsmart was going through this the other week: http://www.flickr.com/photos/aloveletteraway/2819188180/ Petco was able to supply me with crickets, though their large crickets were smaller than Petsmart's large crickets and more expensive. read more

If I could give this place 0 stars, I definitely would. But since I have to give it one star, I will qualify that star because I did get my two rats here aout 6 months ago and they are doing well. Other than that though, this is the worst pet store in the history of man kind. Don't go here! If you need to get a pet or food for your pet, go to PetSmart - because it was the caring people at PetSmart who explained to my roommate and I why our pet hamster that we go at PetCo died after only three days. They said it was because we were feeding it the wrong food. Why, might you ask, were we feeding it the wrong food? BECAUSE PETCO TOLD US TO FEED IT THE WRONG FOOD. SOOOOOO when we went back to PetCo to try to get our money back for the poor hamster (RIP Rosie, this is for you) they said that they could not do that unless we brought the dead hamster with us. SERSIOUSLY? I asked the nimwit employe, THAT IS DISGUSTING!!!!! To make matters worse, the sales people were not sympathetic at all about our loss. In fact, they were straight up RUDE. The manager said that she didn't have time to deal with this (right in front of us) and went back to counting money. Moral of the story: PETCO in El Cerrito is the dumps. Just picture all of the dead hamsters that have been brought back there. GAG. read more

Petco shares some characteristics with The Home Depot. The have a ton of stuff for almost anything your pet could need, they have cool prices and they have lots of locations. The problem with Petco is the same problem with The Home Depot: the associates. If you get help from someone who knows what they are talking about, and who cares about animals, you'll have a great experience. If you get someone who just works there because they weren't qualified to get a job at McDonalds, and those people exist, usually around the fish department, then you'll leave wondering why Petco doesn't just hire chimpanzees. They're much more entertaining, and probably more helpful Luckily, I've come across more of the former type of employee, so I'd still recommend going there. read more

Dropped my dog off @ 9:45am for a 10 am grooming appointment. They couldn't find my appointmet but said it was OK as it wasn't busy. Asked how long they said 3 hrs. I'm fine with that. At 2pm I called 4x to see if he's done.... Voicemail. No answer. Call the regular store. No answer. Drove there at 3:15 and they say "they haven't got to him" and to come back in an hour. My dog was shaved but not groomed. Sat in a cage all day. When I say I have to go pick up my kids from school and can't really wait they decide to bring over the manager. He just keeps shaking his head and says he's sorry. Anyways I didn't pay but now my dog looks half shaven and quite possible the worst haircut I've ever seen on a dog. All the women working there were super defensive. Overall a pretty crappy experience. read more

I went here to get my cat his biannual haircut. The groomer convinced me to get the shortest length as that would make his coat look smoother and "less choppy". However when he came out of the haircut, his fur was really uneven and choppy. She claimed he was a very difficult cat to groom and that he was hostile/resistant, but my cat is the most passive cat I've even known (and I know how squirmy the average cat is... they should be able to handle the average cat and my cat is so passive that you can pick him up/do anything to him and he won't do anything about it). All in all I don't think the service was worth the price and I'd be better off spending a little bit more for a better haircut. read more

Petco - Pet Stores Near Me - El Cerrito, California

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I wanted to buy a gecko. They wouldn't let me hold it! WTF is that?!?! All the other Petco's let you hold the animals! They said it was because of diseases? BULL! How about cramming tons of small animals in cramped living conditions?? How the hell are you to choose a pet if you can't hold it? YOU suck! read more

Amazing customer service! Went there to get a started aquarium for my kids and received great, quality service. The lady even printed out instructions about how to care of the bettas. We got everything we needed and was done in less than 15 mins. What a wonderful experience after a horrendous ordeal at Albany Aquarium! read more

Petco--where the pets go! It is A-OK. The Mother and I were not too impressed the last time we were here. She wanted to get a new collar for Bianco who recently became our new doggy. It was a challenge looking at the selection of collars and leashes. It is a challenge looking at the collar selection. First, collars and leashes are jammed together. It is quite hard trying to remove a collar for a close perusal. The set-up seems to deter shoplifters though. The Mother was about to give up when I found the collar she wanted for Bianco: 1/2" wide black collar with a black buckle that one presses to release on both sides. This place used to have a great dog wardrobe selection. I quite enjoyed the Petco sweatshirts. Dolce inherited those and other dog clothes from one of our previous little dogs. Vests, sweaters, and rain capes galore. The current selection leaves much to be desired, too cute, frilly, and girly for our tastes. Dolce and Bianco seemed to be sporty types--so strong, heavy duty made dog clothes would suit them much better. Though I am not sure if we will get Bianco groomed here. I do not get a good vibe when I have walked by the grooming section while entering the store. I concur that service here is hit or miss. We have not had anything that would irritate yours truly here to call their corporate offices to give them a piece of her (my) mind. I have a feeling they or corporate are taking note of the Yelp! reviews. We have been treated nicely by most of them. I really appreciated one associate's assistance when she informed us of the new, improved, and upgraded Petco Pals Reward program. We will still come to shop at Petco. We do appreciate the convenience. The Mother does for sure! Fresh Yelp! Review #62 for 2013 read more

Petco is the Safeway of the human world. It isn't the Berkeley Bowl, Trader Joe's or even the Target/Cosco crowd. Petco is what it is... a giant warehouse, converted to move pet supplies from far away places to your pet. It covers basics and though I've been in one which provides not only bathing, but kennels, grooming, hospitals, pet selling and even training. This El Cerrito pet store is what it is.. a pet store. One would hope that your pet gets what is needed at all hours of the day. If you don't have a pet and need to meet some, drop by any Petco as all pets are allowed into them. read more

Awful service. We went in, looking for on-sale dog treats and a "floating magnet" type fishtank cleaner. All the treats were at least $5 a bag and none were on sale, not even the PupPeroni junk food treats that I can buy next door at Lucky's for $2.99. We asked one customer service rep if they did price matching. She said, yes, when we got to the check-out stand and showed the competitor's price the employee told us that they "never do price matching off the internet, because internet prices are always lower." PetCo was charging $9 more for the fishtank cleaner than the ad we had and they would not match it. Poor service combined with high prices and misinformed employees = one star rating. We're not coming here again. read more

DO NOT BUY FISH FROM PETCO!!! So i figured that id give petco fish a try today.. BAD IDEA! i bought 4 neon tetra from them around 4:45pm today, it is now 10pm, i have one fish that im going to just put out of his misery. i should have bought them from albany aquarium or that other fish store near del norte bart. THE POOR MAN PAYS TWICE Cheap fish=crappy fish with health problems! The people at pet co are just as stupid and shitty as their fish. i called to ask what the price was of the neon tetra's what the PH of the tank was, and if they even had neon tetras. The dumb ass on the phone goes "i think we have them." then "PH, are you doing some kind of science experiment? " no dumb ass its not a science experiment its life or death. do not waste your money and effort and time and jeoprodize your good fish with shitty pet co ones. im taking all 3 of those remaining pet co tetra back and getting my money back, then ill go straight to albany aquarium. tropical fish world by EC del norte bart station is also a great shop. Revised 1/31/13 This place still sucks, Do yourself a favor and go to the petco on christie avenue in Emeryville. read more