Whenever I go into this Petco location, the animal cages are always smelly and full of poop and urine smeared on the glass. The groomers are yelling at the dogs. There are no employees around and when you can find one, they seem super overwhelmed and don't really want to help you. Probably not their fault, there's never more than two people in the whole store. And now there are no more dog adoptions? I liked that they were doing something for the community, but apparently its clear it's all about money here. read more

Petco - I asked to meet a guinea pig- this is abuse! Poop filled bedding, urine on walls, food bowl empty, 1/2 full water bottle, poop in da hay :( - Pet Training Near Me - Kailua Kona, Hawaii

Irene at the Makala Blvd, Kona, HI, Petco is amazing with our two pups, Brooklyn and Kona. She is kind, sweet and knowledgeable. Our doggies always look amazing after a visit to Irena! Plus, they come home w treats, always a plus! read more

No !!!! One hundred times NO!!!! They lie to you over the phone, they place you on hold for 10 minutes and hang up on you, create surcharges and say they cannot remove them, they are worthless!!! Do yourself a favor , and go to Pet Smart and get free shipping, and GREAT customer Service. The on line customer service reps are Abysmal!! Harmony, is the worst corporate rep i have ever dealt with. I have cancelled my account and will never do business with this company again!!!! See ya!!!! read more

Always need to wait quite awhile before I get any service. Staff is friendly. Grooming prices are higher than elsewhere. Food price was comparable to other stores for same brand. read more

I used to take my dog to the groomers here all the time without a problem, but then my dog got 86 from the groomers, cause he was a danger to himself. So for 2 years without no problem and all of sudden 86'd?! That don't make sense. They did something to my dog! Now I just go there to either buy his supplies or for other stuff. I don't recommend using their grooming services!!! read more

Mahalo Nui to Pet Stylist Marjon M. for taking AMAZING care of my English Cocker Spaniel! Not only is she very thorough about his care and grooming but so sweet and loving to my fur baby as well which really puts me at ease and I can tell it makes my cocker more comfortable as well. If you want a groomer who is not only great at what she does but also very educational and truly cares about your pet I would highly recommend Marjon!! read more

I am so disappointed in petco's grooming service. I brought my dog in earlier today for a haircut and they cut my dog then refused to cut trim anymore of her hair because she nipped at the groomer. My dog was in pain due to the fact that they cut her, that is why she nipped. Every other time she has been brought in, there has always been a problem. Last time, they cut her hair much much shorter then we asked. I am never taking my dog here or buying anything else here ever again... I highly suggest you spend your money and time elsewhere! read more

Staff is very friendly. Been having my dog bathed, prices are kinda high but that's how it is in Hawaii. It's ok otherwise.

Most of the time they don't have crickets. They make u feel rushed on the phone. They don't greet u when u walk in the door. Straight up bad customer service In person and on the phone. read more

It's nice to have a pet store that is open most of the time. It is very expensive but the plus side is that you can try your items for a reasonable amount of time and if you don't like it, return it. Some of the staff is helpful and actually look like they care and others that just work it for the money and could care less about you and your needs. What is a negative is I work a hectic schedule and when I am told that I don't need a appointment for a dog nail trimming and go to the store and they say the groomer left at a earlier time with no reliever then that means you do need a appointment!! I even called within two hours. So I just don't get it. They need to start bringing in groomers and more staff that actually have people skills and know what they are doing. Price wise could need help also. Things are just too expensive. read more

A.K.A. The Kona zoo :-) I bring my son in from time to time to check out the animals when I need something. The best thing about this store is the Grooming department. Specifically Ivory who works there. She is so fantastic with Duke. Always gives him such a good bath, always going that extra mile. She really cares about the job she is doing and the animals she works with. Always so nice too! She even calls me every month to remind me that its time to come in. I wish I could find a groomer for myself that was that attentive ! I have used several groomers over the years and she is BY FAR the best. Thanks Ivory ! read more

Petco has a lot of parking, I never have to park very far. The employees here are always so friendly and helpful. We have visited the groomers numerous times and its always been a good experience. Prices are a little high , for dog food, but there's variety. read more

I had a mini make-rover for my dog and always have an excellent experience. We get the same groomer each time and she is fantastic. Always sweet and loves on my dog. We even get hugs as well. Very happy with our grooming experience. Glad they finally added a tip option when I pay at the register. We love Petco for grooming!! read more

I went into Petco to get a fish and waited for half an hour. The person in the fish department purposely turned her back to me as she helped someone else for 25 minutes. I asked the front for someone to help me. They said they only had two cashiers and one person in the fish department. I shop at Petco pretty often. Not sure I want to shop there anymore. read more

Absolutely terrible service. Me and my mom went in to get fish to cheer us up after picking up my grandmothers ashes from the morgue and The manager Wendy was very rude to us and yelled at us. Then in the middle of filling our order she switched with a younger associate and he couldn't even catch the fish I wanted.. I waited 20 minutes and asked him to switch to a net and he said "oh we don't have nets here." If you can't catch the fish in the plastic box please use a net! Ffs! Eventually I told him to give up and decided to get a couple easier fish to catch so he could do his job. Then he couldn't figure out how to bag the fish and switched them from small bag to large bag and then dropped them in the sink shaking up the already shooken up fish and almost pouring them down the drain luckily they had a centimeter of water in the bag by the time he picked it up and then proceeded to redo it. He tied on knot then cut the top of the bag super close to the knot which is not how you bag and made me nervous it would come undone and I'd loose my fish on the way home. Absolutely terrible experience.. I used to go to petco because they had great pets and good customer service. Now ill make my way to the other side of the island and support real fish stores like jordyns and Stacy's pets. read more

Just wanted to give a big shout-out and Mahalo to Sarah who went above and beyond to come to the aid of our French Bulldog when his nails were bleeding outside the store! She grabbed some stuff and applied it to stop the bleeding. This is real customer service. You can tell they like what they do at Petco Kona ! read more

Overpriced! It's great to have an actual pet store, and the pet food selection is good, and there are sometimes decent sales, but it can be really expensive. They do have a promotion where if you buy a certain number of bags within a time period you get a free bag of food (with Petco PALS membership) which is kind of nice, though I'm not convinced the counter is accurate. Shop online or Costco if you are budget conscious. read more

Even MORE expensive than the Petco stores on the mainland. Save yourself some cash and order it online, they offer free shipping and most products are cheaper. read more