Most Petco stores are the same. Usually their adopt a kitten section is in the front of the store. This one was in the middle. I had to actually search for it. Other than that, they have sections for dogs, cats, birds and fishes. You can find food, treats, toys and toileting needs for your pet. They also have a veterinary department at this location. Not all locations have this. read more

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Great selection here at this location. A bit pricy but I found everything I was looking for today. Might get better savings on cat litter at Costco? Will have to compare next time I'm there. I was able to apply an online $1.00 coupon for the 40 lb bag of Dr. Elsey's order-free cat litter. Also got a set of collapsable Doggie steps & a few cat pads for my girls. Friendly Associates at check out make the short wait worth a smile. Don't forget to donate to those in need when making payment. Share that Aloha Spirit and you will be BLESSED! Four Fabulous Stars for Connivence, Selection, Quality & Customer Service with a SMILE! read more

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It's pretty good here! I mean... they have mostly everything a pet needs. Can't complain. There is this older lady who works there and she's SUCH A SWEETHEART! BE PATIENT with her folks! She may help from her other co-workers & needs a moment at times but, she's still going and working, so BE NICE! Thank you for your help! You were absolutely kind and very helpful! read more

Grooming services Kara acts like a veterinarian when she's not !!!! Refused to CUT my dogs nails because she thought he's teeth needed to be brushed!!! I've been brining my dog for 2 years no problem! Bring your business somewhere else or if you here you are booked with her CANCEL read more

The manager was very knowledged on the fish section. I killed all my fish in a day and he refunded me the entire amount , no receipt needed because it was on my account. I was bummed of course for killing all my fish! It was suppose to be for my daughter and I'm the one bummed!! But happy I got my money back , my tank is still empty and I won't buy any more fish it'll have to be my husband. Mahalo - Petco read more

So I was buying dog food for my neighbor's dogs. I didn't know my way around the store at all! I was so grateful for the helpful staff who found what I needed. Great service with a smile! read more

We just adopted a puppy and took him for a puppy cut with Michela. Greeted us on time and very friendly. Explained the process and said she would slowly work up to make him comfortable. When we picked him up he was very happy and we loved the fresh cut. Will be going here for grooming and sending referrals. read more

This Petco has pet supplies, but the staff needs some help. I don't know if they don't have enough employees, but the checkout line is always SO LONG. It takes forever to get help or even to just make a purchase. Plus, the staff haven't been friendly, which is understandable if they're short staffed... but if they aren't?? I decided to try curbside pickup to avoid all this. I waited over 30 minutes before finally just going inside. I'll just try ordering online so I can avoid this store all together. Note: The vet side is PERFECT though, and they get 5 stars from me. read more

I come here twice a week, friendly employees and terrific store! A wonderful person named Marcus helped set me up with Vital Care. I cannot thank him enough! So thoughtful, kind and helpful! This store is outstanding when it comes to customer service, and products are varied, affordable and always in stock! Stellar all around! read more

I needed a particular item and wanted to get it locally but it was out of stock everywhere on island. I purchased it on Amazon and they failed me not once, but twice - sent me the wrong product & after requesting a replacement for the one I ordered, I received the same exact thing. I almost gave up but saw online, that this Petco had it in stock so I went around the mountain to get it. The store is currently under construction but OPEN. Signage could be improved - the lack could be due to all the changes throughout the store. I think the employees are really busy because I did a couple rounds before I found an associate to help me. If I can give you a tip, it would be to know your prices. If I hadn't done my research, I would've paid the inflated in-store price. Vetericyn's Antimicrobial hydrogel in the 8oz. bottle usually ranges from $25-32. It was $25.15 (on sale) on their website and $44.99 in-store. See my photos. The actual product isn't shown because I was holding it while I snapped the photo. I asked for a price match at the register and the cashier happily did it, so I walked out paying $26.34 like I planned. TL;DR: They're open, some products may be more expensive in-store vs on their website but they will price match read more

Petco - Pet Groomers Near Me - Kaneohe, Hawaii

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Absolutely not! Came in for cat treats and dog shampoo. Wanted to use restroom immediately while shopping. Treated sooooooooooooo bad! All members minus one associate was kind. Dirty store.. and definitely not somewhere I'll be returning to horrible.. I explained I'd like to use the restroom and they explained unless I buy something because people trashed their bathrooms! I'm a Petco member from town side and they treated and judged rather harshly!!! They could treat their customers like customers. read more

Staff are very helpful, have great animal care advice to offer, and genuinely care about the quality of life of these animals going to new homes. Convenient location. They've saved me $$$ with their price matching. I'm not usually a big fan of Petcos in general, but it's hard not to like this one when everyone is so helpful/sweet! read more

The employees here are SO great but there are never enough employees working. The checkout line is SOooo slow. Employees are required to sell memberships and vet care packages and it takes such a long time to checkout when they're explaining the program to people or signing them up. read more

On 4/17, I brought my elderly dog to Vetco for his monthly treatment (Vetco is a GREAT service, amazing staff, I can not recommend them enough) Approximately 4 weeks ago, at Petco salon, we had our dogs nails trimmed. Unfortunately they missed one, and it is quite long. Since getting my dog to Petco is a very difficult task, due to his advanced age, his weight, and his anxiety of vet-care, I decided I would simply have the one nail trimmed the next scheduled appointment. Tonight, after his appointment, I took him over to the salon to have them clip the one long nail. I was told by the salon since we did not bring him back within 1 week, there was nothing they could do. I offered to pay the full price for all the nails then, if they clip just the one - I felt it was ridiculous I had to pay for their mistake, but I just wanted it fixed. they agreed to that, but then asked when he saw the vet last (which was 10 minutes prior) that against policy, he had to wait 24 hours. Bummer - but understandable. I requested I talk to the manager for when I bring him back in, as I felt I shouldn't have to pay for the re-work. The store manager came up very bothered before the conversation even started. Before hearing what I was requesting, he said it's policy that the animal has to wait 24 hours and there's nothing he can do. I explained to him I 100% understand that, my issue isn't with that policy, it was that the salon missed a nail (it's visibly extremely evident, it's very long compared to the rest), and I need to now to pay to have them clip the one nail when I return. He then explained to me that when he goes to get a pedicure, it is his responsibility to notice if the nail salon missed one of his nails, so it was my "responsibility as a pet owner" to notice the nail. I explained that the issue is bringing him back in is difficult, which is why I am just not bringing him back. He continued to be annoyed with me, which was attitude he gave me before I ever had a chance to speak. I told him he is clearly very busy, and I do not want to waste anymore of his time, and I would like to finish my shopping, so if he would kindly give me the corporate number. He would not, and said that he will make an exception and cut his nail. I told him I'm not interested in that, and to please give me a corporate number or email. He then argued saying "I said we would cut the nail", I asked him if he's refusing to provide me a corporate contact, and he told me I'm being dramatic, embarrassing me in front of customers. I continued my shopping, he went to the front end, wrote down the number on receipt paper and handed it to me with much attitude. I then got in line, when he continued to try to argue with me, of which I was not engaging in other than saying sir I don't want to discuss this any longer. He kept arguing with me, told me I was being dramatic again (he remained the only one continuing to argue) and, embarrassed in front of other customers, I responded "I will just let corporate know I am a dramatic bad pet owner". He then said I was putting words in his mouth because he said I was being dramatic, not that I was dramatic.... It was a very embarrassing and upsetting experience. I would like to reiterate - VetCo - amazing staff. 5 out of 5. Petco, that was not the type of experience that encourages me to continue to purchase my pet supplies at this establishment. read more

Petco - Uncut pet's nail - Pet Groomers Near Me - Kaneohe, Hawaii

Excellent service and staff. Grooming and Vet Services. Today was my dog's third or fourth grooming at this location and we are again very pleased with the results! Groomer was on time (early morning appointment), professional, caring, and did an excellent job/asked questions to ensure she knew the trim we wanted. I misunderstood the pricing and the store manager took care of my concern with exceptional good will! I also recently became a Vital Care member - an excellent benefit for frequent groomings. My dog also got immunizations today - excellent service again from the clerk, technician and vet. Easy to schedule the appointments (well in advance) for the same day to save a trip. read more

Please don't come to this vet. I had to come here 3 times in a week because I just got a kitten. First was a check up, apparently the first vet exam is free for under 6months old. She had fleas when I got her, I have her a bath and got rid of all that I could find, but I asked for something to make sure that she's clean. They gave me a medicine for it and applied it right then, which is nice. They gave me advice for her bowel movement issues which did work! And told me to bring in her first bowel movement for screening for parasites just in case. The visit was $99. Two days later, I came to drop off the bowel movement. Easy. Then the next day they call and say she has a parasite and I need to come pick up the medicine and that it's ready to be picked up. That's today. I've been waiting here for about 45min-1hr. They told me 2 separate times that they're filling up the medicine "right now" and will be out soon, the second time was 10 minutes later and they said about 5 minutes. That was 20 minutes ago. Then I got the medicine. She explained to me exactly what the note's directions had printed out. Then the checking out. It took an additional 5 minutes for her to click around the laptop before I could pay? The girl in the front has to be new because it seems like she doesn't know what she's doing most of the time and is constantly asking for help from coworkers. All the people that work here are nice, so it's a shame that service is so slow. Look at this bottle of medicine. It takes an hour to fill? They said it was ready to pick up and just delayed it an hour... very weird. This takes 5 minutes MAX. If you have the choice, don't choose this place for your sanity. I won't give 1 star because they did help my kitten and they're nice. read more

Petco - Pet Groomers Near Me - Kaneohe, Hawaii

For 8 years our dog got groomed at Petco in Las Vegas, on Eastern Av. Staff was wonderful, and we were always so happy with our dog's grooming. He was loved and greeted each time. Having moved back to Oahu, we tried to book at our neighborhood Petco, and booked with a sweet novice Sanoe for a bath and desheding, first, to be followed by a skilled stylist thereafter. A short time later I received a phone call stating that our dog's age and his not standing, he was not to receive a bath. Also, we were told a stylist "remembered" our dog from before, (false) and that he was "referred elsewhere," also false. So unprofessional and lacking kindness and professionalism. read more

Pet salon cancels appoints all the time. This time we are leaving the island in a week and they cancelled our appointment and said they can't make anything work between now and then. They wouldn't do anything to resolve. I even asked a manager if she could help find a replacement appointment. Don't support these people, they don't care about your pet read more

Customer service was terrible. I called wondering if they had fresh water shrimp, instead of a simple yes or no answer I was faced with a rude remark along the lines of "we have never carried shrimp here ever, why would we have". I then proceeded to ask where I might find some and he said "I don't know" and then proceeded to hang up on me. read more

This review is strictly for CAROL, the old woman working at the cash register...please work on your customer service skills. I may not be haole like the other customers you were having a great time with before you helped me, but the name I used for My Rewards shouldn't cause a shift in your mood or attitude. read more

We have been to this location several times with all the photos I take lol This location has everything you need for your dog, cat or whatever pet they cater to. Everything from food to miscellaneous things for your pet. We have purchased a few things from here. Mostly either dog food or cleaning supplies to clean up after them. Aisles are clean and items are easy to find. We definitely come here often when we're in the area. Always a good experience here. Parking is directly up front. read more

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Nice employees and great price match on products. They have some nice betta fish. Good deals on pet foods on sale..

Jason (star tattoos down one of his arms) is rude, rude, RUDE! Could not have shown how much he hates his job more than he did today. Additional cashiers were called to ring in the front, so he came up to help the line. the most unfriendly person I've ever met in my life. Treated me like I was such a nuisance to him. He acted so irritated to have to help me. I'm sure he's very busy, and I'm sure they're short staffed. But what a way to treat paying customers at your store. I killed him with kindness when I left. He put my receipt in the air for me to grab, made zero eye contact and said "K!". I said "Have a great day!" He paused as if he realized my sarcasm or maybe it hit him how unpleasantly rude he was being. He responded and said "Thanks." Then yelled "NEXT!" for the next customer. I don't know what I did to deserve so much attitude. I was so kind and honestly quite intimidated with how he was to me. Hoping he didn't treat any other paying customers the same way. read more

I haven't done a review for quite some time but felt compelled to do so. Recently, I bought an aquarium for my granddaughter. I enjoyed watching the fish so much, I decided to get a second aquarium and more fish, "for my granddaughter". I've been going to all the pet stores, watching videos on how to plantscape, and spent my entire weekend buying plants, rocks, and decor for my, I mean, her aquarium. In my aquarium, I had some beautiful glofish. And now that I had a bigger aquarium, I thought, why not add a couple more to have one of each color. So I went to petco, and they only had the larger species of glofish. So I bought them and the young man who helped said there's a 30-day guarantee if they get sick or anything hoes wrong. Well, they weren't sick, but they were a little aggressive and were bullying my other fish. So I took them back to Petco and explained that I really like them, they're so beautiful, they're not such, but they're bullying my other fish. No questions asked, they took the fish, refunded my money. The manager that assisted me was so fast and friendly. Talk about a no-hassle money back guarantee! I was really impressed! My obsession may only last a couple more weeks, but if it continues, I'm definitely going back to Petco! read more

It's always a pleasure to shop here! Today, Quinn was so helpful in helping to understand the prices and for putting a large bag of dog food into my cart. Lilly was efficient at the register and so kindly offered to help me put the dog food into my car! Really awesome service from kind-hearted people! read more

I brought my dog to the appointment with her vaccination record as a new client. Was told at the desk that she can't be on ANY medications to proceed with the haircut. She has a thyroid disorder and a skin condition, so she takes hormones every day, and is currently on antibiotics. I understand that this is a company policy, but I really wish the website advertising, checklist of stuff to bring, or pre-check in clearly mentioned it. Instead, I drove all the way over with her records and expecting our scheduled appointment, just to be turned away. I think the company policy is silly, but I understand liability and all that. If she wasn't on meds though, then that would be the problem for petco. Feels like no winning either way. I recall the only med related question on the pre check-in was "is your pet on any sedatives?", but that was it. Please be aware of the no medication rule before you waste your time finding vet records, completing a pet profile, making an appointment with a stylist, and doing a pre check-in. I want to be clear that the staff was friendly, and just doing their job. read more

Dr Dion Regelson is absolutely amazing. He is gentle, kind, listens to your concerns & offers many options. He & the vet tech Audrey are very compassionate, very pleasant and easy to talk to. They made us & our pets feel very valued. I am so glad that I found this place & Dr Regelson & the Vetco staff ! After going to so many veterinarians & clinics where they just price gouge & give limited options, this is such a refreshing place for our pets & for me. You will not be disappointed ! Dr Regelson is a human grade veterinarian in my books ! read more

I stopped by the Petco in Kaneohe and Keith assisted me with my purchase of dog food. He was very helpful and patient with helping me search for my app (I have so many) on my phone and allowing me to update and reset my password. I loved his helpfulness and enthusiasm. What a positive shopping experience. Thank you Keith! read more

Petco - Pet Groomers Near Me - Kaneohe, Hawaii

Petco was great-easy to find. Was able to order online and pick up in store. My order was ready when I arrived.

Chelsy had my dog for 5 hours and it is so choppy! When we dropped him off she accused me of neglecting his needs because he hasn't had a cut in 7 weeks. She was so argumentative about the length we wanted and how we wanted it to be. The manager gave us a discount for the timing inconvenience, but I wasn't expecting his haircut to be so bad. All of the staff at this location is overworked and it shows in their attitudes. Especially since she had him 3 hours longer than what I was told. I would recommend the other staff, but definitely no Chelsy. read more

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Usually my go to place for my doggie's needs. It was time to order some items for store pick up that I have previously ordered several times before, but when I tried to order nothing that I wanted was available. Since I had to run an errand I figured I'd stop by and check it out myself. The store is so empty and sections of the shelves are just bare, I couldn't even find a simple slip lead and the chews thst I normally get for my dog. I'm not sure how long their renovation will to on for but I can't wait for them to get the shelves full again. read more

PRICE MATCH ALL ITEMS PURCHASED IN STORE WITH THE APP OR WEBSITE!!! Employee also said prices change every Tuesday! If you don't price match you'll be charged what they're charging in store. I just purchased my normal dog food which is about $74 for 21 lbs. Prior to price matching I was charged $97.37 for a 21 lb bag in store. I asked the cashier why the website says $74 but I was charged $97. She said PRICES CHANGE EVERY TUESDAY AND IF YOU DONT PRICE MATCH THE WEBSITE OR APP YOU'RE CHARGED WHAT WE CHARGE IN STORE. I won't mention her name but if management wants to reach out to me I'll gladly tell them the name of the employee that helped me as she needs more training on her attitude and customer service. Trying to make me feel stupid for not knowing to price match is uncalled for. read more

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We love Petco in Ewa Beach, the staff are always friendly and helpful. If you order online, you can pick it up at the store and the price is usually cheaper than Hawaii online. read more

My sister and I came here for some dog food. They were out of the particular size we needed, but thankfully they had several smaller bags. The product was easy to find, and the service was good. I have a feeling we'll be shopping here regularly for her dogs. No complaints and think you won't either. Check out this particular Petco. read more

Petco - Pet Groomers Near Me - Kaneohe, Hawaii

I finally got my koi pond healthy again and came in to get more fish this afternoon to keep my 4 baby koi company and brighten up the pond. Marcus was on a ladder elbows deep, diligently cleaning the top row of tanks when I was looking at the fish. He stopped what he was doing to see if I needed help. I told him what I was looking for and he gave me options for a healthy pond and types of fish that get along with koi. He helped me pick out the most beautiful gold fish, fantails and comets. He gave me great advice on plants and food they prefer. He told me how he manages his own ponds and was so patient with me going back and forth from tank to tank choosing what I liked. He was very knowledgeable on how big they will get in the pond size I have, what they need to thrive etc. he must have waited on me for at least 45 minutes as I had so many questions. He took the time to answer them all. Next thing I knew is I had 5 bags of fish. He walked me to the register and rang me up and packed them in a bucket for safe transport. After that he walked me to my car and loaded it. He gave me instructions on how long to acclimate the fish in the bags before releasing them. He was extremely nice and friendly even though I probably took up a lot of his time away from his work. He didn't know me and little did he know was that I've had a rough month and picking up these fish is just what I needed and gave me some serenity and a little joy. Marcus thank you for being a professional human being. PETCO, I hope you know what a gem you have of an employee with Marcus. Though you can tell he really enjoys working in the aqua department, he really is management material. You want to keep this guy! Thanks for another great experience at your Kaneohe store. I use you for all my cat and dog needs due to your wonderful customer service from floor workers, cashiers, the dog trainers and groomers. I will always go to this location! read more

Petcos coupon policy!! Feel free to price check in-store products with Petcos website. Once you price check an item, you cannot use Petco coupons on them, only manufacturer coupons. You can use Petco coupons with active deals or clearance items in-store. Physical Petco coupons wont have an online code for online use. You can only use online codes at the Petco website. You can stack manufacturer coupons on all purchases in-store. Coupons will be mailed to you if you are a Pals Reward Member. Your $5 Pals Rewards can be stacked on your in-store purchases. Not sure about online. If in doubt ask somebody! Returns! Allowed within 30 days from purchase date. You will be issued cash back, even if you use your card. It is lengthy so be patient. read more

Petco - UPDATED vaccine clinic times & locations for Petco! Mark your calenders! - Pet Groomers Near Me - Kaneohe, Hawaii

I take my puppy to Petco for training, the instructor Kaelyn, is knowledgeable and is a great asset to training. (5 stars for her) However this experience is about the grooming service, as I was waiting to see if I could get a simple nail clipping noticing the "walk-in's welcome" sign. An older woman came out to "greet" us, without a "hello" but rather a "do you have an appointment, the girl doing the grooming is busy and I'm about to go home" in a very grouchy and rude tone, completely turned off I just turned around and left. read more

Zero stars for Kara E or whoever this blue haired gal is at the grooming dept I booked for 6pm online, the only slot available, and she called to ask me to come earlier. I changed my plans to do so. Upon dropping her off, she sits down with my dog and looks her over. Because my dog 'lifted her lip' when she picked her back leg up, she decided she couldn't groom her. Yes, my dog does not appreciate a good mani/pedi. I know this because I do it myself every 2 weeks. I also bathe her and cut her hair myself. I just wanted her to look really nice for my visitors next week with a pro haircut. So all the dogs who come to you, are cupcakes? Y'all don't have any tricks for the nervous ones? She didn't even give it a go or ask a coworker. She just said she didn't feel comfortable. Really? Get over yourself Kara E. read more

Manager Jason needs to go! There was one person running the register and she paged him for an override and there's no response on the first one. The worker paged for a manager a 2nd time and you hear him shout "I'm coming grace" and as soon as he gets to the register he made a snarky comment like "you know grace it takes a while to get up here". Dude she paged you waiting 10 minutes to page you again. The store isn't that big! Jason has some issues and a power trip. I wonder how he must treat his workers when nobodies around if he talks to them like that infront of customers. Petco put your managers through proper training cause this guy doesn't know how to manage the store! read more

Cheryl is a great groomer. Our boy,Ro comes out handsome and smelling wonderful. Cheryl is fast efficient and great with our boy.