I know this is a big corporation and I prefer shopping locally, but I needed a certain light for my reptile tank ASAP. I'd already checked the local haunts so I came to Petco. I was really surprised after many horrible reviews. The store is new, light and bright. They have rescue animals (dogs and cats) at the front of the store. Accommodations for all the living creatures in the store looked above adequate. The tanks looked clean. The reptiles looked healthy. I did a ton of research before I purchased my bearded dragon, so I was on the look out for bad habitat practices at all stores I went to. The bearded dragons were young but bigger, and they were active and appeared healthy. Appropriate tank lighting noted here (not so in other pet stores). Two employees asked me how I was doing and if I needed assistance. I spoke with one who was knowledgeable about reptile care. The cashier was friendly. They had a large variety of supplies for reptiles, turtles (a lot), ferrets and other smaller furry creatures. The store had a wide assortment of dog and cat toys, food. The grooming salon/obedience training area looked hopping. I visited at 10ish AM on a Friday. I will be back. Don't forget, the employees are local and they help local pet adoption organizations. read more

I called to schedule a groomers appointment and was told by Nicole that there was an opening for that day. I took my dog in and everything was fine. Mind you this was my first time giving them a try as groomers. When I went back to pick my dog up I was told I had $35 bucks in $5 off coupons. Which I thought was AWESOME until the girl (Cassandra) stared it was a mistake and called her manager. The manager Kathy looked up my account on a tablet and said she didn't know why I gotten the coupons printed from Cassandra and that it was a mistake. So I was like ok well do you do anything for first time appointments? Maybe $5 off or a free scarf for my dog? Cassandra lazily said no we don't do anything like that. Luckily Kathy (the manager) was still standing there listening and told Cassandra that they do have a "welcome to the family" packet that I was supposed to receive for coming in for the first time. Cassandra pulled one outta the drawer and Kathy told her it was old and she would go get me one. In the packet sure enough was a $10 coupon for grooming! I felt like Cassandra was not on her customer service job like she should have been. Don't be lazy and at least try to make the customer happy! Key word TRY! Then after bringing my dog out and half way out of the store I noticed his flea and tick collar was missing. Turned around only to find no one at the groomers counter anymore. After waiting a couple minutes Cassandra comes back and I tell her his collar is missing. She goes in the back for about 10 mins comes out and says she will have to go to the back of the store to find the groomer Nicole who took care of my dog because she couldn't find it. They both go back in the back together to search. Meanwhile my dog need to use the restroom and it had been around 10 mins if not longer before Nicole finally came out with his collar. She apologized and said she found she hung it up when fixing him a bath. Overall it was not the best first impression! I believe some of the staff need to be retrained on customer service skills and they need to be more mindful of pet items that shouldn't be left behind. read more

Enjoy shopping at stores but had terrible experience ordering online. Two dog sweaters ordered 24 Nov. Got email for tracking saying Dec 1 on way. 4 days later no sweaters or update on where they are-were coming from state not far away. Tried calling service number to ask, but was put on hold-hung up after 12 min, then I got busy signals later. No place to ask my ? Online just same # to call. Will not order online again. Realize its holiday but shouldn't take 10 plus days for order of instock item to come when ordered by Thanksgiving read more

The grooming department needs an updated customer service course. We scheduled an appointment for the full puppy package 3 weeks ago, but due to a death in the family, we called and cancelled TWO DAYS before the appointment day. After everything settled down we called back to reschedule his appointment on the next Thursday, and luckily they had an opening that Sunday (Father's Day) at 1. We scheduled our Father's Day so that we could drive the 30+ miles to Petco, drop off the pup, and take Dad to a nice lunch while he was being pampered. We show up and wait 10 minutes before someone even shows up at the grooming station, and then are told they have no appointments for our dog and no one is available to do him today. So, we talk to another employee who repeats the same info, saying that our appointment had been "lost". Their next availability would be in two weeks! At this point, it's over 90 degrees out so there is not way we can make our lunch reservation with the puppy. So, we drive the 30+ miles back home and drop him off before we can resume with our Father's Day events. Extremely frustrating. We called corporate to lodge a formal complaint and was told we'd hear something in 12-48 hours...well, crickets...still nothing. I guess we'll be looking elsewhere for out pet needs. read more

DON'T EVER GO TO THIS PETCO FOR A GROOMING! Had an 8:30am appt. Store didnt open till 9am. Saw lady (using that term very loosely) walk in at 9:15am. Asked why made an 8:30 appt. Said she was there at 8:30!!! I said I saw her walk in. She told me to "go f÷+% myself"! Unbelievable. Don't put your pet in a place like that. Manager saw the whole encounter & did absolutely nothing. read more

I would first like to mention that the store is very clean and the majority of the staff is friendly. I walked in this store and was greeted by a gentleman who later saw me looking at the tougher dog toys. He asked what kind of dog I have and recommended a toy that he stated was long lasting and that his dogs loved it. I ended up purchasing the toy he recommended and three hours into having it home, my dog tore through it. I then read the return policy and went to the store a few days later to return. The girl up front stated she did not believe I could return but would have her manager make the call. The manager stated that due to it being used and broken, they could not issue a refund or even an in-store credit. The return policy on the back of the receipt and the website state "If you are not 100% satisfied with your purchase, you can return it to one of our retail store locations. Items purchased in-store can be returned with a receipt within 60 days for a full refund in the original form of tender." There is nothing stating that the product cannot be returned opened or used. How can a customer be satisfied with a product if the item has not been used? Petco either needs to update their return policy or train their staff better. Only reason for the two stars is the clean environment. Would like someone from Petco to reach out and explain the return policy better so that I can positively update the review. read more