Been coming here for 5 years now ever since I brought my then puppy Gigi home. The staff is pleasant. Except for one a few years ago but that person no longer works here so it's fine. They have a great selection of products although sometimes it takes weeks for them to restock certain items. I usually rotate coming to this Petco location, Dirty Dogs & Meow and Kahoots. I will continue coming to Petco since I do rack up rewards quickly. I do take my dog to Vetco next door and they're great. read more

Was issued a gift card with no funds on it. I have the receipt. Between Dec 26 and Jan 9 I have spoke to 5 people and emailed 3 others. Jan 9 I was reissued electronic gift card. It either has no funds or it has restrictions placed on it. No response from Petco customer service despite following up two more times. My family and I have been customers for over 20 years for 9 dogs, 1 fish, 3 mice, 1 gecko and 1 bunny. We will no longer be shopping at Petco as clearly they don't care about customer loyalty or customer service. Issuing gift cards with no funds on them is stealing. People should immediately check any gift cards or store credit "gift cards" they receive to verify funds exist on the card. read more

Took my dog for a grooming appointment. She isn't easy to groom. She is 100 lbs. Dustin Nelson was amazing with her. HIGHLY recommend him as your next dog groomer. read more

Petco - After photo - Pet Stores Near Me - San Diego, California

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Mathilda was so helpful and kind! We were shopping for our new puppy and she was very knowledgeable and helpful. She's a gem :)

I have read some of the reviews which contained negative comments about service, but this has not been our experience at the Rancho Bernardo store. Helpful, courteous, friendly staff is who we have encountered. The choice for us is between Petco and Kahoots, and the decider is which products we are seeking. Parking at the store in RB is usually effortless, though weekends can get pretty busy. It's also fun for us to meet the pets, mostly dogs, who people bring their pups for grooming or just for company. The dogs all seem to like it too. read more

I've been bringing my little dog here for almost a year to see Lexi, and she's been amazing! She always takes such good care of him and is great with communication and appointment reminders. Highly recommend her if you're looking for someone gentle and reliable with your pup. read more

I live right near this petco so I often use them for my dogs monthly food purchase. I am so sick of this location for my last consecutive purchases I try and do curbside and they have failed me everytime. The reason this is so upsetting is because everytime I get off my car to go grab my order after waisting 15 minutes of my time - the workers are always standing there behind the counter do nothing or chatting. I will not be returning to this location - or petco. read more

Whatever you do, do NOT use their pet clinic services. They will scam you into packages and overcharge you. The store overall is ridiculously expensive, you're much better off using Chewy...I get my shipments in 2-3 days. read more

I had a 12:40 appointment for my dog's vaccination. I arrived at 12:41 and got a message that the appointment was canceled due to no grace period during the last 30 minutes. The ladies at the check-in were patient explaining the policy. I respect your policy but here is the problem: I never received information for this appointment saying there is no grace period. To be fair, last time when I had an appointment at 12:55 I did receive a reminder saying no grace period. But there was no mentioning of last 30 minutes so I didn't know the same thing applies to a 12:40 appointment. If you want to reinforce your policy, please do a better job reminding customers. On the other hand, if your doctor really needs to step out of the office by 1pm, do you really want to have appointment in the last 30 minutes for every 5 minutes? I just don't understand it. read more

Never come to this location for grooming. I have used Petco's grooming services for seven years, but today's experience caused me to stop. The groomer, Ash, and the store manager were rude and disrespectful. After a disagreement during check-in, Ash intentionally cut my dog's hair unevenly and failed to dry her. It's a ZERO star. read more

This Petco's service is very hit or miss, sometimes it's good and serviceable, other times it's downright awful. Specifically the longtime manager Megan is a spiteful bitch. I have asked her for help many times and sometimes she is helpful and other times gives me mean looks and tells other employees to help. The worst time is when I asked her for help and she left and never came back. I had to find other employees after 15 minutes of waiting. I just decide to go to other Petco's at this point because the manager is so rude. This is NOT a problem at other locations so I don't know it's such a big problem here. read more

Petco store is great , but this review is specifically for the grooming department, terrible service every time I've brought my dog there , all the women are rude and seem to have no experience, I DO NOT recommend anyone bring their dogs there !!! Will not be returning read more

Do not go to this Petco. There were not enough people in the pet care sections, and one girl was busting her ass trying to help everyone with no manager in sight. After walking around, I found a lady with a manager badge talking on the floor to another worker about their staff being depressed and laughing about it. The isles were not clean, there were boxes of live animals and fish just out, and I saw a worker throw away live insects. Pets Plus and other small businesses (dexters deli is a GREAT one) will be getting my money from now on. read more

Not a bad spot and I usually come here because it's affordable and the items are of good quality. I don't bring my dogs here for grooming because I already have a groomer. My dogs did go there once and over the phone they told us one price and then once we got there they tried to charge us a higher price. They said the employee told us the wrong price over the phone but no big deal. I wouldn't get my dogs groomed again as they just did an okay job. read more

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Made an appointment at 7 to get a vaccine for my dog. Showed up at 6:50 and there was a line of about 5 people there. 7:15 comes around and I haven't moved in line. Just don't understand what the point of making an appointment online is if it just seems like its a walk in thing. read more

Took my dog to get a basic bath and nail clipping here and afterwards her nails were cracked, crooked, and just all around terrible. I went back in and broached it with the employees who then told me it was because I did not pay to get her nails buffed. I understand with lack of buffing there will be roughness BUT the cracking and chunks of nail hanging off of her claws was unacceptable. Instead of correcting the situation I was then told I can bring her back in and pay to get her nails buffed when they should not have even been this bad in the first place. They did not seem professional at all. Will not be taking her back to this location any time soon. read more

Okay I love this place. I have noticed the lack of associates on the floor. Is this store in danger of closing? I've also noticed the lack of purchasing the pumpkin frozen dog food (the one with pumpkin all over the packaging. I have found it empty the last three weeks I've gone, but there is an increase in those little pumping pouches - that are expensive and you have to purchase a lot of them. I do not like that, at all. I also find that the crickets I get here...I need small, they are for my small frogs. Mediums and large have been found in my bags for the last two months. Do u have a new buyer? Whatever it is, I would appreciate having small again. Just small. I get 100 each week, and the crickets are mixed. I can only use half. I spend about $500 a month on dog supplies and I donate about $35 at the register. So, what is up with the crickets since Mark left? I get about 50% large and medium in the bags every time. I have to pull them out and let them go so the frogs don't get hurt, so half my money is in the wind each week. You can see the small ones in the bottom of the egg crate stuff, the rest are so big and aggressive. Do I need to find another source? You get a lot of folks coming over from Poway Kahootz because they only have the large black crickets/very aggressive. I need to check them out and see if they carry the pumkin refrigerated kibble, or perhaps I can get it mailed to me through chewey. I found a reptile and frog store here in San Diego and I'm going to visit them this week, a bit out of the way, but I hate the thought of having to buy 150 "small" crickets to maybe get 85. It is frustrating. So, you're going to lose those people too, unless you figure out what's going wrong in the supply chain. Bring Mark back! Or figure out his methods, because this is just wrong! There are also dead :( Ty read more

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This review is only for the grooming department. Absolute worst customer service. Everyone I've encountered in the grooming department is unhelpful and extremely rude. Ended up going to the vetco department to have my dogs nails cut and paid over $100. But I would rather pay the extra money than have to deal with such terrible customer service. Everyone in the vet department was great. Just stay clear of grooming. read more

Unhelpful worker in the fish aisle--zero assistance. Shop elsewhere for fish needs! Bad attitude as well.

I have been to several Petco's and this one is one of the most clean and organized and always has a full stockpile of everything I need for my Labrador. It is easy to find items and the staff is more than happy to assist when needed. I live about ten minutes away and choose to come to this location instead of the other pet stores in the area. Great store and good staff.. read more

Love shopping at this store! Convenient location close to my work, I can call & check up on savings. Mark, the manager is always patient & helps me figure out how best to save money while we feed our 5 rescue kittens, definitely wasn't planned but we jumped at the opportunity to help these little babies & the team here makes it possible to afford this. Thank you to the team here at the retail Petco store our kittens are happy, healthy & thriving read more

Petco - 5 rescue babies that need lots of food - Pet Stores Near Me - San Diego, California

NEGLIGENCE! I took my 10 month old puppy here for grooming in January and never again. He came back limping for over a month. I had to take him to Petcoach in Poway a week later where the vet said he sprained his ankle. The vet gave him a shot and rimadyl for pain. The vet said if he's still limping he will need an xray. The person who groomed my puppy is Dana. I tried calling to ask about it. They said it's possibly nail sensitivity but, didn't get any follow up calls after that. So what kind of nail sensitivity causes limping for over a month? I wish I never took him here for grooming if I had known he would suffer afterwards. I do have a lawyer but, I don't think it's worth filling a lawsuit. I just want to warn other people so that their pets don't get injured or hurt here. https://youtu.be/0kzm5s9jt3I read more

5 stars for the grooming staff, not the manager of the grooming area, just the grooming staff. The manager is not so nice. Only 1 star for the actually store. The store itself is cluttered. Stuff everywhere. It looks like they are stocking the shelves but no one is stocking and there is just stuff everywhere making it difficult to walk, especially if you brought your pets or your children. Literally a liability. There is stuff everywhere. And I have visited this store at all different time of the day, weekends, weekday, throughout the years, always cluttered. The bathrooms are disgusting always out of supplies and it just doesn't seem well kept. read more

We want to share our appreciation for the Petco family. We have been cat parents for years, and have enjoyed the benefits of Petco throughout all of them. Our home store has been their Carmel Mtn. location, and they have always been exceptional! Sadly, after saying goodbye to our 15 year old female cat in November, we had to say another goodbye, completely unexpectedly, to our sweet boy cat of almost 14 years last month. Having no more kitties to care for we found ourselves with an overstock of kitty food, litter and treats from past recurring orders, and our recent monthly delivery. While we were well past the 30 day return window, Petco was so gracious to accept our return, refund our money and handle the closure of our monthly recurring orders. To take things to the next level of kindness, today we received a beautiful bouquet of roses with a kind note from Ms. Mary Langford, Director of Petco Customer Service, and the Petco Family. Thank you, Mary and the entire Petco Family read more

Petco - Bouquet of roses! - Pet Stores Near Me - San Diego, California

I hate to leave a negative review, but I don't know what else to do. For at least a month, the fresh water fill station has been out of service (this is where we can come buy water for our own fish tanks). The kind people that work there have been nice enough to fill one of my two gallon buckets with the water they use for their fish tanks (which I pay for). But what can I do to get the fresh water fill station fixed? I have been told by the people working at the fish department that many of us come in to get water and are frustrated. I don't want to complain, but also don't know how to get someone to help get it fixed? I asked the staff and they said they didn't know what to do either. Please fix the water station for our fish, or tell us where to go near by. Thank you. read more

There is an employee in the fish department who literally will not sell you fish unless you have a tank size to her liking! Keep in mind that the fish are 1" long... The employees concern is that in two or three years the fish "might" outgrow the tank. I generally don't go to Carmel Mountain Petco anymore and, yes, I did tell the manager about my experience two years ago. Yesterday I went back thinking things have improved. Same lady, same story, same bad service. read more

Stopped by today to pick up stuff for our new Betta fish . Nephews wanted to buy stuff for the new fish bowl . The store has ample amount of parking and is located next to staples . They also have a grooming section and dog training area . Big fish area as well . Not the most well stocked petco but oh well. No one was there in department to help us but we managed to find our way around . Prices aren't the best but at least you can see what you're buying . Check out had line with one cashier open but other cashiers jumping in to assist . So that was nice . Overall an ok location - read more

Megan and Christy are awesome to say the least!! I would tell upper managment that your store is very lucky to have these two ladies as they are both attentive, helpful, knowledgable and they both do more than they are required which I do not see very often. I purchased my first saltwater fish tank about 3 weeks ago and if it wasn't for Megan helping me by giving me key advice on what types of food to get down to the right supplements for my Blue & Yellow Tang as well as helping me get through the pitfalls of what to feed my hungry chocolate chip star fish, I don't know what I would do. For someone who has never had a saltwater fish tank it was challenging, however I felt I was very lucky as Christy the store manager was there for me when I needed help with getting the right items for my fish tank as well as helping to take sign up for the online service to help me save even more overtime. I don't always write a review but I decided to go out of my way for these two ladies as both Megan & Christy are awesome and their customer service is first class!! read more

Petco - Pet Stores Near Me - San Diego, California

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I bought a fish and the attendant is busy cleaning aquarium , he seems irritated when asked for helped getting fish, and when I get into cashier , the cashier attendant is being nice telling me , the fish on plastic bag don't have enough water, so I told if I can go back to add water and he said yes, but again the rude attendant got piss off for me asking to add water . Not so nice . Please hire a patient crew. read more

Petco - Pet Stores Near Me - San Diego, California

Called a couple weeks ago to inquire if the trainer I had worked with in the past was still there and unfortunate she has left-BUT I do speak with Don, another trainer. He was very friendly, easy to understand, knowledgeable and answered all my questions efficiently and quickly (I called during a break at work)....so that was very appreciative :) I wanted to get a dog (not mine) but one I would be handling to do volunteer work with Canine Good Citizen Certified. Don gave me all the info-cost, availability etc... I'm very familiar with the tear as I have a Service Animal and this is the first test required to have a REAL SA! I randomly called This Petco this morning as I was "borrowing" the dog to walk with this morning and thought I would just try and see if Don was there to do the test....and he was ... Don greeted us with a smile...in and out and we were done in 30 mins...And we passed read more

Petco - Trainer Don with the proud girl who just passed her CGC - Pet Stores Near Me - San Diego, California

I was seven days outside of my return policy. I was requesting a store credit this item has never been used. I spent $32 which I was gonna purchase something equivalent or more . The lady rejected my request. Knowing that I have done training for my dog and I've been a faithful customer. This is a little disappointing. I understand that I'm at fault but knowing that I can spend more money at their location is a little bit crazy to think that they wouldn't do an exchange for me. read more

Kaleb really knows his aquatics. So far he's probably been the best person at Petco to help me. He knew what fish were compatible with the fish I already had, as well as the pros and cons of mixing each type. I've had Dwarf African Frogs for close to 20 years but just learned something new from Kaleb today about feeding them in mixed company. He was fast and efficient, and I appreciate that he pointed at the price of each fish prior to scooping them out. Obviously he's dealt with enough customers that notice the price later and change their mind. Good job! The only negative moment was when there were a lot of customers waiting to be helped. Kaleb asked another co-worker for assistance but the other guy shuffled off like he couldn't be bothered. I couldn't help but to think that this other guy heard Kaleb's request for help, he just choose not to respond. I know the other guy's name and won't mention it here, but wow, that dude was in his own world. Anyhow, thanks for the advice and the fish. You're right, they're schooling with the existing neon tetra just fine. Thank you! read more

I went in today with my 2 dogs and bought them a couple of jackets. There was an online advertisement that one of the staff members, Navid, honored for me despite the discount not showing up at checkout. There was an issue with the amount I was billed and he quickly resolved that for me as well. I was very satisfied with the friendliness and helpfulness of several of the staff members who made our experience positive :) read more

We used the pet hospital and the staff went above and beyond to take care of our girl. I was really impressed with their knowledge and the time they spent with us. Extremely caring and worked efficiently to get us back home. read more

This petco is usually stocked well. Sometimes it can be difficult to find someone to help, but remember: if you want help, ASK FOR HELP. It's much better than to wait around waiting for someone to help you. I had a great experience with Sage in petcare. They helped me pick out a nice UVB bulb and heat bulb for my bearded dragon and was very knowledgeable. Thank you Sage! My girl is happy and warm now! read more

Petco - My bearded dragon, absorbing her light and warmth like the queen she is. Thank you Sage for helping me pick out the lights - Pet Stores Near Me - San Diego, California

Great service, my only complaining is about the app, but the vital care service was always amazing to my baby , worth every penny.

well...yup it happened ....we are now pet owners... we have recently brought in 2 guinea pigs to our family. got 1 here...and 5 days later brought home a second one. our first guinea has acted curious since we got him... at first very reserved but affectionate with us (understandable since he is a baby and now changed surroundings)... brought home pig #2 and #1 seemed much happier...but now kinda mean to us. we started to think that he might be blind for multiple reasons... we took him back in and Petco is sending him to the vet (and covering the costs since we have had him for less than 30 days). hopefully he's ok =( This location has been very good to us. read more

I am a nature educator and care for a number of animals, including birds, mammals, and reptiles. Went to the big Petco store to stock up on several items and came away sorely disappointed. A) Most small animal bedding was gone. All the bedding that was on sale was gone. Staff member said they were getting a truck of items in that night but there was no knowing if bedding was going to be in the shipment. B) Very little choice in small animal food. C) "Medium" sized dubia roaches were teeny tiny. D) No black soldier fly larva in stock. E) No hornworms in stock. (If this is a seasonal item, I'd suggest taking the tag off the shelf. F) Much of the reptile food was 50 percent off because the larvae were pupating. I took a look in a couple of those containers and there weren't enough in the larval stage to feed my critters. G) I opted for waxworms as a substitute for what I really wanted (bsfl or dubias). I fed my beardies about 10 and put the rest in the fridge. 10 days later, there were only a dozen still alive. (I am of the understanding that waxworms keep up to 5 weeks in a refrigerator door.) so yes there were exactly 50 in the container as marked, but half of them were unusable. Guess my lesson is to buy online from another source. read more

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The prices are absurd. Buy the real problem is that after YEARS of the same broken system, you have to pay for grooming at the front counter instead of at the grooming counter. If you don't think that matters, I dare you to come try it. read more

The cashiers have overcharged me now twice in a row. Must be their attempt to drive up store profits. Will avoid shopping there at all costs. read more