1-update website since you don't offer cat grooming 2-train employees who answer the phone not to be condescending read more

This is towards the groomers I went earlier to drop off my dog for a cleaning. We waited for 20 minutes just to get checked in because the person at the check-in took 20 minutes, and probably longer, just to check in a small dog, making my pet restless from waiting and seeing all the people and dogs. The lady who checked me in was nice, and I had her last time, and she remembers my dog too; it only took me 2 minutes to check in. Though I wasn't given a time when my dog would be done, all they said was they would call when they were done, which could be an hour or two, but I wouldn't know. I have been to a groomer before, and they told me the time my dog would be done by, because if I was busy and I just found out I had to pick my dog up, I might end up picking my pet up late instead of giving me at least an estimated time frame so I know I should clear my schedule to be ready. When I picked my dog up, there wasn't really a wait besides when they put the leash on her, and they even gave my dog a bandana, and my pet even smelled good. So overall I would've of given this a 5 star if it wasnt for the guy having me wait 20 minutes the service was fantastic and quick besides the guy at check in. read more

Demond did a great job grooming our husky mix. She really seemed to like him and came out very happy with a lot less shedding. Thank you :). read more

Petco - Right after she left :) - Pet Training Near Me - Stafford, Virginia

To say I am disappointed in the Stafford location's Grooming Department is an understatement. I took my elderly Golden Retriever there yesterday for a nail trim and haircut. He has been there on several occasions and has always done well with the same groomer so I was glad to be able to make an additional appt. She and I spoke and indicated what his needs were and were in agreement less was more and that she would contact me when he was finished. In our file my husband's phone number was noted but I requested that she call me instead as he was at work. She wrote my phone number down in bright red marker and verified it before I left. His appt was at 11 and by 4:00 I was concerned as to why I hadn't heard anything and text my husband. He had been in meetings all day and saw that there was a text at 1pm to his phone that my dog was finished and then a phone call at 3:30. I was never contacted. The groomer said it may take some extra time because he was older so I didn't think much about the time because it had taken several hours in the past. When I arrived to Petco, the lights were turned off and no one was in the grooming department as it had closed at 4. The store team did not seem to be aware that my dog was still in his kennel and had been sitting there for over 3.5 hours. I will never use this grooming salon again and also canceled my Petco Vital Care. I will shop elsewhere. read more

This is the third time I've bought something from this Petco and it's a return but it's missing pieces and is dirty. I bought a filter and it didn't even had the lid and the filter was dirty and obviously used. At least discount the thing at the bare minimum. read more

Petco - Missing lid and dirty filter - Pet Training Near Me - Stafford, Virginia

Best restaurant in town! 5 stars! Anything with fins, wings, or legs is on the menu. Try the all you can eat buffet. Highly recommend.

I won't be going back there for grooming. The lady was very rude when I asked about the pricing cause I was trying to understand why it was $42 for just a bath. She said " this is ridiculous it's 8 o clock and I have to go home, you don't have to pay this and you are not to come back here again" I never once said I wasn't gonna pay, I just simply asked her why it was so expensive and explain what it said online vs what it said at the store. Can't believe they have people like her working there. Very poor customer service. Side note: The store manger on the other hand was very nice. read more

This review is for Brianna @ the register. Miss Brianna was super helpful, informative and patient with me while I chatted her ear off. Great customer service. She needs a raise. ;) read more

Made a stop to get some more doggie food for the road trip. Avg size store, but the staff was welcoming and friendly. They have a large selection of dog food. Also, found little pouches for Blue Wilderness food, which was great for us while we traveled. read more

Petco - Front entrance. - Pet Training Near Me - Stafford, Virginia

We do NOT recommend this Petco for Grooming! We brought our two dogs here and we will never visit again. They charged us over $200 for a small dog and a medium size dog, and that isn't even our biggest complaint! The groomer shaved our medium sized dog because they didn't want to deal with the matting and the groomer cut our dog's skin on the top of his head! When we got home he was bleeding. Shortly after our small dog then had an allergic reaction to something they used (she has never had an allergic reaction before) and both of her eyes became huge and swollen. We then had to go to a veterinarian for help. Do your dogs a favor and go anywhere but here. read more

Seems like the grooming departments in this area have a common theme-suspicious pet behavior after getting them back. Now, I already had an experience getting my dogs to the "correct" petco location (I left a review for the dale city location). The staff was initially very nice, but when we pick up our two dogs they let us know one of them cannot come back because he got "aggressive" when they tried to do his ears. We've recently moved here from San Diego and we've had his ears done at other locations including a Pet Coach location and we have NEVER had a report of him being aggressive. He's been to multiple people and had SO MANY grooming experiences so this came as a shock. Both of our dogs are small breed. We get him and our girl dog back home and they're both acting strangely. They won't leave our side, he wanted to be held almost constantly and they've even taken to hiding away a little bit. They seem quite upset to where our boy dog didn't want to eat. It's very easy to not give Petco any business here due to the many other groomers in the area and their food is available elsewhere so we won't be back to any petco location in this area. They're getting two stars for taking them past their appointment time due to a mistake on the other petco location and their cuts look decent although the cuts received in San Diego looked much better. read more

We walked in at 10:30 am and no one else was in the store shopping. I went and asked for help with getting a few gold fish for my daughter. They told me that someone would be there to help us. 20 mins later I asked for help again and they told me that the manager knew that we needed help and she was the only one trained to work with the fish. We waited 15 more mins and asked again. We were told "I guess she is not going to help you." We left. I realize selling a few goldfish was not going to make them a lot of money but the customer service is terrible. I will never go back to risk wasting another 45 mins of my life. read more

Their former dog trainer was what brought us in to petco. She offered a ton of helpful advice for us as first time dog owners and her classes were very fun and informative. Every Saturday and there were a bunch of puppies that our pup could play with to help him become socialized in a safe environment. To be honest we shopped there because of how friendly and helpful she was, but now that she's been let go, we'd rather get our pup toys online (like Amazon) and the food elsewhere because we can get a better deal. read more

When you go to huy fish, you expect the fish to be alive. Seems Petco can't keep their fish alive. Every time I've gone to buy snails or shrimp I'm told they died or are dying. I bought shrimp a week ago and they died that night. The selection of fish is very minimal. Petco is a pet store and this should not be a problem. But Walmart is a department store and they have an abundance of LIVE fish to choose from. Something is wrong at Petco. read more

The employees are super rude and do not want to help at all . Which is really strange because I've been to This location before and everyone was once friendly . Even the manager was very rude and unfriendly. I wanted to buy fish but figured that wasn't such a great idea since the holding tanks were full of dead fish . I'm not sure what happened to this location . read more

I had been using PETCO grooming services for over 6 years. I dropped my dog off a couple of months ago and one of the groomers stated they're not very busy and requested I tell my friends about them. When I went to pick my dog up after an hour (typically they have her for over 3), she was acting off. When I got home I checked her and she'd been cut. I thought this was a fluke so 2 weeks ago I took her again, and she was ready in a hour. She was visibally shaking and I had blood on my hand when I put her on the car. This time, they cut her in two places and one was very deep so I had to take her to the vet which cost me more $$$. I will never return. read more

Great dog food selection! In my opinion, it's better than Petsmart. The staff has always been friendly. For every $100 you spend you get a $5 coupon off your next purchase with the Pet Perks program. They always seem like they have a sale on dog food, which is great when you buy the premium brands of dog food. I always go here for my pets' needs. read more

Took pet in for total grooming, pet hair was a hot mess and nails were not trimmed. I called spoke with a young lady on the phone, she asked who had groomed my pet (they thought I was on mute)...well low and behold the pet hatter (that needs to get out of this business) said that I had bad dog and she did not do it. Really I said to the young lady when she got back on the phone. I let her know I heard the entire conversation and that will be the last time my pet will venture into this place. I've been taking my pet here over a year and they (employees) act as if they love my pet, well they do not and they have mean spirits. I wish my pet could talk she would tell me every evil thing they have done, it's a shame. You folks should be ashamed. No bad dogs, bad people...you! read more

This review is for the groomers. They all do a great job with my large dogs. I hope Michelle stays for awhile ( there seems to be turnover here at Petco) but in actuality i would schedule an appt with anyone here. The place is clean, and my dogs look great after their baths. read more

I had an appointment to get a haircut for my Malshi dog Snoopy on the 7th of the month, I came in for the appointment only to be told that they had lost a member of the staff and that they were not able to cut Snoopy's hair, nobody bothered to call me and tell me that in advance, I had to come to the store to find out. I was re-scheduled for the 14th of the month only to be told that it was too late in the day to cut my dog's hair so I was rescheduled again for the 19th, so on that day, as soon as I come in, they told me that my dog's hair was too matted for them to be able to do the haircut and that I needed to take it to a private groomer. If my dog had got his haircut at the beginning of the month his hair would not have been matted, besides all that, what kind of business send you away to the competition? What about taking care of the customer? I will never go back to Petco and I hope you do the same! read more

Went in to buy cat food and took my grand sons to see the animals. There was a ferret enclosure with 3 ferrets in it. The enclosure reeked of ammonia. On checking out I asked for the manager. It turns out he was the cashier at the check out. I told him about the odor of ammonia coming from the ferrets enclosure. He questioned if it wasn't the cat's I was smelling because "other people have complained of that problem". I told him no it's not the cats. He stated that "maybe someone did not change out the litter that morning". Fella, no one has changed that litter for a long time!!! It takes longer than 1 day for an enclosure to smell that bad. I seriously doubt that anything was done since when I left he was still chatting up some girl who was visiting him at the register. Poor choice of managers lead to poor animal welfare from a company that promotes animal welfare so aggressively. They should be ashamed of themselves. Perhaps they should invest in people who actually care for the animals in their care. What a novel idea. read more

I tried to call Petco's 888 customer service number first, but there was no option to simply speak to someone in customer service. The "live chat" on line was busy for hours and it directed me back to the 888 number. Seems a bit suspicious, but here is my complaint since I have no other way to voice it. Was in the Garrisonville area today and stopped in for a few things. Saw some small breed canned dog food on clearance in various flavors and picked up 10 cans. They were supposed to be $0.88 or $0.89 each. When I got home and looked over my receipt, I noticed I had been charged full price $1.19. These were items: 002736960/86/94/78/51. Yes, this won't break the bank but it is very annoying and indicates inadequate management. And of course since I live about 12 miles from this PetCo, I'm not going to go back for a credit/adjustment. I just wont go back and I encourage you to always check your receipt before you leave this store. I agree that one should not have to do this and should be able to assume that something clearly marked clearance will in fact be properly coded in the cash register system. You can do better PetCo. If you send me the number to a real person in your corporate office and not the number to a voice mail phone tree with no option to just speak to someone, I would love to discuss this with them and see how they can credit my account. The purchase was today at 10:06 am with sales partner 3 (I am not putting her name in here since she had nothing to do with the mistake). My purchase total was $32.56. You should be able to locate my transaction. Thank you. read more

Staff is knowledgeable of the products within the store.Very friendly environment. Perfect place to go get food. Recommend it. Also LOVE the groomers. Such great girls! They care about the pups under their care. ALWAYS come out FABULOUS! read more

Groomer Michelle is the best!! She takes great care of my two yorkies and we go there just to see her!

Store is filthy with urine and other mystery spots on the floor! There is no longer a decent dog trainer. There is never enough cashiers...the trainer has had to stop her class in order to get a cashier to help a customer. The cashiers are off doing anything to avoid actually doing their job. The grooming rarely has anyone who is capable of correctly grooming a dog. My dog has become aggressive due to the way they jerked and pulled her feet when the cut her nails!! The store could desperately benefit from hiring a motivated Manager who can keep the store clean and the cashiers on track...and new cashiers who want to work and are personable with the customers. read more

rarely have any sales. Never enough staff to man the registers. And the all time worse and most unprofessional dog trainer around; really terrible. We prefer Petsmart down the road! read more

Since I can't give a ZERO, I'll have to give a score of "1". My son and I went there today to buy some fish and aquarium supplies. There was a family ahead of us getting fish so we looked at some of the other fish while waiting our turn. Once the young lady finished bagging their fish she walked away and never returned! Deciding not to purchase anything from this store, we returned the supplies to the shelves. As we walked out of he door the attendant was up front near the registers having a conversation with one of the other employees. The service in this store has always been average at best, but today's non-service was the worse! Not another dime to spend in Petco!!! read more

My family got a German Shepard puppy last December and started bringing her to puppy playtime and training at Petco. Playtime has been really great for socialization and I am truly amazed at all that she has learned during training. The trainer, Emily, is super friendly and knowledgable and seems to really care about all of the animals she works with. The store has a great selection of toys, food and treats too! read more