Stood in line while cashier struggled with register ringing up one person and didn't bother to call…read morefor assistance. Management obviously needs to invest in better training and supervision.

Ordered a Christmas gift for store pickup. Received the email confirmation that my order was ready…read morefor pickup at the store with the listed address being 200 Town Centre Drive. After getting to the store and giving my name and order number, the unfriendly manager told me that the shoes were being shipped to an address I haven't lived at for two years. I showed him the email confirmation that had the store information on it twice and he was less than helpful and kept implying that I got it shipped to that address. The only option was to cancel the order on shoes that are now out of stock. I'll never come to this DSW again. I understand accidents happen but the attitude on this manager is unacceptable.

It was the day before my cousin's wedding and I needed a pair of shoes to go with my dress. DSW has…read morea very large selection so I was able to find exactly what I was looking for! I bought a beautiful pair of rhinestone heels and got some many compliments on them! I was surprised to see they also carried many Hello Kitty items!

As far as DSWs go this one was fine. It is laid out generally how one might expect. There was some…read moregreat deals on the clearance rack and some okay ones. I made one clearance rack find (a pair of toddler Converse) that was completely unlabeled. Neither the regular price nor sales price was on it and it was the only pair of its kind. The sales associate at the register escalated my question about pricing and was able to help me get the shoe For a reasonable price--a win!

Fantastic customer service and selection. I found the perfect fitting sports bra with the exact…read morefeatures I wanted. It worked so well and felt so good, I needed two. Curtis at PR Glen Mills was exceedingly helpful in securing a second one and arranging for it to be shipped to my home at no cost. The item arrived the next day and was in perfect shape. I suspected that a running store like Philadelphia Runner would sell quality items, and I was pleased to find that I was right. Plus, the price was reasonable. I'm extremely satisfied with the purchase, and the staff is outstanding. They never made me feel out of place in their store despite my not being a runner.

It's been a good six weeks since I went to Philadelphia Runner and I continue to be so satisfied…read morewith my purchase. I walked in not knowing much about the different sneaker features so the young man who helped me took his time to explain--and assess which shoes he thought would be most beneficial based on my usage and my gait. There was one shoe that he suggested (along with several others) that they did not have in my size but he made arrangements to have it sent to Glen Mills from their Philly location. No hard sell, nothing. Just patient, kind service. Two days later I got a call that the shoe was in. Since he was off that day, another fellow helped me and like the first guy (Matt?), he, too was patient and helpful. I walked out with a pair other than the one sent and have been walking on air, figuratively speaking, since then. Walk--or run to this store and you won't be disappointed.

Great store! Staff knows the products and they have a great selection. The store manager Frank is…read moreawesome! Really cares about the customers, employees and the business. Experienced in the business and knows his stuff. This store will continue to do well.

Excellent customer service and very knowledgeable staff. Helped my Dad find a good pair of shoes…read more Very thorough asking questions and actually vested in finding him the right fit.

Stopped here to get some extra holes added to some scrappy sandals. Was shocked that it was only $2…read moreto get done. Ed took care of me! Shoe repair stores are becoming more rare and this one is a keeper. They have a variety of diabetic socks and shoes along with ortho sneakers, sandals and slides. They know their stuff so if you have a foot issue like planters facuitus they will definitely get you in the best shoes for your problem! Thank you for a great experience!

I've been to the Benjamin Lovell store near Rittenhouse, and loved the selection and service. I…read moreneeded to do an exchange, and saw they had a store in Spring House so I decided to check it out. I had the good fortune of being helped by Nick - he was fantastic! So knowledgeable of the different shoe fits and styles, and very accommodating of my tons of questions. He answered all my questions, helped me pick out and try several different shoes, and we ended up finding a shoe that was incredibly comfortable and a great fit for my feet. He went above and beyond in bringing me a huge selection from inventory - even though the original shoes were purchased downtown, and I was just going to be exchanging them in his store. With people like Nick to help me, I'll definitely be back to check out the selection of shoes they have this Spring!

11/07/21 This was not my first time here, I continue to be a returning customer. I have always…read morereceived great customer service and today with Nick was exceptional. He was very personable, knowledgeable and very attentive to all customers. Always a great selection of shoes for men and women and a great addition to Springhouse, PA. Thank you Benjamin Lovell Shoes! Jennifer K.

This is my go to spot in Delaware for sneakers. I'm a runner and I take good care of my feet legs…read moreand body overall. I've been going here for the past two years and this is the only place I'll shop for any sneakers that I need--for myself as well as my kids. I mean new balance 880 guy but it was just introduced to the Brooks ghost. They're so soft in my feet! All the staff practice Covid protocol and are strict about enforcing saftey guidelines. I feel safe when I'm there. The staff is super helpful because not only do they measure your feet every time, they also provide multiple items for you to try and encourage you to walk around or outside for the best feel or fit. It takes a little getting used to, because the average sneaker store doesn't do that, but they are traditional/old-school. I love it! One observation is their prices aren't listed so you got to be careful because it's easy to spend a lot of money quickly. However, i've never returned, second guest, or was unhappy about anything. This is a gold mine in a gym for Delaware sports enthusiasts; particularly runners. I recommend this place if you need a good sneaker for doing anything in!

I purchased a pair of running shoes in early December. Due to being out of the country I didn't…read morewear them much prior to leaving and the return time was exceeded. After I wore them, I realized they really did not fit me properly. I also did not have the box anymore. But I decided to go to the store and ask if there was anything they could do for me. I was very pleasantly surprised that they immediately said they would offer me a credit or an exchange . They didn't ask me any questions. They just said they would take the shoes back. I selected the same shoes and a half size larger and they are working out really well. This is an excellent example of how customer service should work. I will recommend this store and buy my shoes there from now on.

Love Nordstrom Rack . I always get great deals , especially online !!…read more The actual store has a nice selection , sometimes a bit if a mess , but I always seem to find something

Not enough inventory They need to have more selections to…read morechoose from. I would definitely shop there if they did.