I bought my Jeep Grand Cherokee from Dax. He goes above and beyond to please his customers. I would…read morerecommend stopping by for a great deal.

Patrick B (Salesperson) and West Herr Toyota Orchard Park was a complete pleasure to do business…read morewith. In October 2021, I was in the market to buy a new vehicle, but the specific one I wanted, Toyota RAV4 Prime, is not sold in the state I live in. Due to supply chain issues and production, RAV4 Primes are extremely hard to find. Most dealers that I called are only selling them to local in-state residents or adding huge markups (~ 5 to 10K or more!). The few Toyota dealerships that do sell to out of state residents AND at MSRP generally have really long waitlist (6 months or more). I chatted with Patrick at West Herr in late October and he said that they could sell me a Prime at MSRP but the wait could be 4 - 6 months if I was set on a specific color, but it could be sooner if I was flexible on color. He was friendly, professional, and 100% transparent and honest from the 1st time I chatted with him. On November 11, about 3 weeks after I left my initial deposit, I received a call from Patrick asking if I was open to the silver/black color and that the vehicle was set to arrive in early December. My wife and I decided that the silver/black color was fine. Patrick was also helpful in adding / removing options/accessories that I did not want. The best part of the whole experience was that there were no surprise dealer add-ons, packages, markups, etc. This was my first time buying a vehicle out-of-state and having it shipped and Patrick and West Herr Toyota Orchard Park made me feel comfortable throughout the entire buying experience. He was very communicative and gave me updates on ETA, took photos of the vehicle when it came in. The paperwork to sign and buy the car was still done on paper and sent via FedEx. The only way I think it could be faster is if that was moved to digital/DocuSign. Nonetheless, the whole process was relatively quick and easy. Patrick even came in on his dayoff, December 24th, when the dealership was closed, so that he could meet the truck driver and load up my RAV4 Prime. The vehicle was delivered on 12/30 and my wife and I are extremely satisfied with the vehicle and the service we received from Patrick and the staff at West Herr Toyota Orchard Park.

Nothing but the best service from everyone. Very relaxed, no pressure and fair. In particular,…read moreColleen Leclerc and Patrick Barber were both instrumental in getting the car that I wanted.

Ray and Mike put absolutely 0 pressure on me to buy and made sure I understood all aspects of…read morebuying a car. After months of shopping around, Ray and Mike convinced me that buying at CMH was in my best interest. I will definitely be back in the future. Lisa is an absolute joy to work with! She takes you as A person into consideration as opposed to just being a person buying a car. She works her hardest to get you the best possible deal. Thank you Lisa!

Dealing with CHM was one of the BEST car buying experiences I have ever had! They were honest,…read morerespectful, knowledgable and courteous. I had a great experience working with Phil, he should be the example for all sales personnel! I never felt pressured, he answered my questions truthfully, informed me about the car and the company. To be honest, I did not intend on buying a Lincoln, I was just investigating my options. But thanks to Phil, I did purchase a Lincoln MKC. He made the process not only easy, but enjoyable. I highly recommend CMH in St. Catharines.

My very young (30 yr old) friend was suddenly carless when a driver ran a red light and clobbered…read morehis 2004 Chrysler 300. He turned to me because I know a lot about cars and he trusts my opinion. A few months ago, used cars were in short supply. Now, there is plenty of inventory. My friend did not want to purchase from an individual owner because he worried that if something went wrong with the car right away, he would have no recourse. I thought that was smart of him. My friend spent hours searching the internet for a car. He lives in Lockport and works in Tonawanda, and wanted a Subaru or other 4wd car to make things safe for his commute. Another smart choice on his part. We went to two Lockport car dealers and test drove 4 cars there. Then I drove him to TwinTon. My friend had found a Subaru and a Toyota, both 5-speed cars, which he wanted. We were greeted by one of the two brothers who have taken over this very long-standing dealership. Chris was our sales person. He let my friend test drive both cars he was interested in. Both were excellent, but the Subaru was the winner. It had brand new struts, rode like a dream, and had lots of power. The asking price was very close to the Kelly Blue Book value, which seemed reasonable. There was some heavy wear and tear on the driver's seat, for which we asked for a little better deal. Chris agreed. Chris made sure the car was clean and had a missing fender liner installed as we waited. They took care of registering and inspection right there on the spot. No financing was involved. The entire transaction went smoothly. There's a 30-day 1,000 mile warranty. It's been almost a month, and so far no major glitches. My friend absolutely loves his new car. I don't think we could have asked for a smoother, nicer transaction. BTW, the dealership is now run by two very nice brothers and their mom. Their grandfather was there, too. This is the opposite of a fly-by-night operation. This family has been in business now for generations!

We bought a 2006 Chevy colbalt for my son and I have to say the family is awesome. Any issue they…read morestand behind there cars. The turn around was literally 24 hours. I would recommend any one to buy a car from Twin Ton.

Misleading, Dishonest, and Stressful -- Beware Before Buying Here!…read more In January 2025, my husband and I purchased a 2024 Lexus TX 500h F Sport Premium AWD (VIN# 5TDABAB69RS004225) from Superior Auto Sales, and the entire experience--from purchase to resolution--was appalling, deceitful, and incredibly stressful. Despite the listing advertising shipping, we were told last minute that the vehicle could not be shipped. At 7 months pregnant, I flew to Buffalo with my husband to complete the purchase and then drove 400 miles back home. Within days, we discovered multiple issues: a faulty dashboard, non-functional driving modes, A/C problems, missing safety features, a malfunctioning screen, and more. We were told the vehicle was under warranty, so we took it to our local Lexus dealership. After four months of ongoing troubleshooting, parts replacements, and escalations--including expert Lexus technicians being flown in--we discovered the truth: this was a Canadian vehicle with unauthorized electrical modifications made by Superior Auto Sales. These modifications were never disclosed at the time of purchase, which voided the Lexus warranty in the U.S. According to Lexus USA, only Lexus Canada might be able to service this car due to the tampering. Throughout these months, the Izzo family (Rick, Nick, and Sarah) repeatedly misled us and our local dealership, and refused to take accountability. Their communication was evasive, disrespectful, and unprofessional--often rude and defensive, even after the truth was exposed by Lexus technicians. Only after being confronted with undeniable evidence did Superior Auto Sales agree to buy back the vehicle, 5 months later...Even then, they expected us to make the return trip with a newborn and toddler in a defective vehicle --a final insult after months of wasted time, financial burden (payments, insurance), and emotional distress. To make matters worse, we have since seen this same vehicle listed again for sale, without disclosure of its Canadian origin, history of modifications, or the fact that it has no U.S. warranty. The listing even misstates the number of prior owners. This dealership knowingly sells misrepresented vehicles, hides crucial information, and engages in unethical practices. Lexus USA has confirmed that this specific vehicle is not covered under warranty in the U.S.

Recently purchased a vehicle about 3 months ago. Not an ultra high dollar classic car, but a spent…read morea good deal of my hard earned money for a high performance vehicle. Trade in and purchase went fairly well. Was put off to find a 1/2 tank of gas when I picked it up. Though that was a little cheesy. Never got the door code, nor the key for the bed cover lock. Reached out to Rich at least 2 times regarding some suspension noises. Kept hearing that service will reach out to set something up. Still waiting. At this point I'm just going to chalk it up to what I guess I was expecting of this place before becoming a customer.​​​​ Hard pressed to recommend to another.

Got my first car here, and got it for a reasonable price, and the cars are from southern areas so…read morerust is non existent unlike cars that sit on the lots at dealers in Buffalo. My 04 impala ss runs superb I actually test drove it on the long street nearby, and knew instantly the car was in great shape. I highly recommend!

We bought a 2004 Chevy Suburban from this dealer and we picked it up on a Tuesday night at 8pm…read moredidn't have time to drive it around before we had to pack it up and take a trip to Kentucky to see our son graduate from Military Boot Camp. We left at 3am on Wednesday morning and the only problem we had was that the passenger window didn't work but as soon as we got home he fixed it right away. We still have the SUV (3 years) and still love it. I am in the market for another vehicle and will only buy from this honest company. Thank You Liberty Motors

Drove from Rochester, NY to Buffalo, NYto look at cars and we got a great deal on a car that wasn't…read moreeven on his lot yet & he got it to us the same day. Fantastic service and it was such a pleasure doing business with Hamed. Highly recommend.