I needed to upgrade my wife's car since we have a growing family. After doing significant research online, and having several less-than-positive experiences at other dealerships closer to my home in Charlotte, I decided to take the plunge and make the trek to High Point to see a used vehicle that Peters Auto Mall had for sale. I have to say that I really came away from my experience there with a great deal more satisfaction than I would ever have expected from a car dealership. Most of my purchase experiences have been stressful and borderline combative, but Duane S. worked hard to make sure that we got to a deal we both liked. He even found me a better loan offer than I had coming in, which is saying a lot since I actually work for a bank! If you are in the market for a new (or new to you) car, you owe it to yourself to check out this establishment. They are good people and I definitely would do it again. Thanks for a great deal on a wonderful car! read more

I called Peter Auto Mall today 3 or 4 times and left several messages for a salesperson to call me back and no one ever did. Finally I was able to speak to Travis Dowda who was not very enthusiastic about selling me the car I was asking about and finally when I got him to email me a contract it had my home address wrong. When I called and spoke to Travis to have him correct the address on the purchase contract he spoke to me for a few minutes and then said "wait I was just told that the car you are interested just sold at other location." This crap is typical for this dealership as I read on Yelp several bad reviews just like mine and now I truly believe that this dealership employs a bunch of scam artist as the three people I spoke all had the same poor attitude when it came to answering questions or trying to help me purchase a car that they advertised but clearly do not have as part of their inventory. Do not buy any cars from this dealer as you will get scammed. read more

Before I begin, my experience was mostly with the Peters Auto Mall Budget Center. This is separate from the actual Auto Mall but still owned, operated and work together. My dad and I recently went to the budget center because we were referred to a gentleman who worked there. Upon our arrival, we asked for the guy and we were told he actually worked at the other location down the road. The budget center has cars at a more reasonable price if you are looking to buy a newer car but don't want to pay the full price. We ended up staying there since I was under a budget and had a man named David I believe. From the beginning, I could tell this was going to be interesting. He had no idea what he was talking about. We came there with 3 or 4 cars that we were interested in seeing and he kept asking us questions about the car. He definitely didn't know his inventory. I test drove a Mercury Milan...very nice car. Test drive was nice but he did not know the car AT ALL. I asked him some questions and he was able to answer NONE of them confidently. After the test drive, we ended up going over to the main store, David in tow because he was afraid he wouldn't get a sale if we went over there. One of the cars that I was interested in was listed on their website but was not out on the lot. After David drug us around the entire lot looking for the car in the rain and cold, we finally told him to see if he could find it on the computer or ask someone because it was ridiculous that he was dragging us around the whole lot. Come to find out, the car had been wrecked and wasn't available to see or drive. Why would you list a car as available to purchase on your website inventory if it was wrecked and not fixed yet? Also, if you are thinking about purchasing a car from there PLEASE GET THE CARFAX REPORT!!! I got the carfax on the Milan I drove and it had been in an accident with the previous owner. It drove fine then but if I'm paying money I'd rather not get a car that was wrecked if I could help it. Bottom line, I hope if you go car shopping there that you get better customer service than we got. It was absolutely terrible!!!!! Ended up buying a car from Carolina Hyundai and am more than pleased with their service! No pressure at all...family run company! read more

Traded my 2016 Toyota Camry for a 2015 Dodge ProMaster. Salesman told me that the car would be paid off within 10 days. It is now been 20 days in the car has not been paid off. Probably will be forced to hire attorney now. Worst decision to going to this dealership. They are not truthful or honest. read more

I would give them no stars but that is not an option they lie to get you reeled in the door and then tell you they cant approve you . I was told 1000 for my car as is then they said they didn't say that . long story short they get your hopes up and knock you down, Thanks for wasting my time with you people read more

Great car purchase and trade in experience. I came in to trade my SUV for a van. After having looked around, I thought I'd only be able to buy a 2 or 3 year old van for the value I was wanting to spend. Peters traded my SUV for the value I wanted and I was able to get a 2015 fully loaded Town and Country for just a little more than the value I was looking to spend. Nice people and they didn't seem to want to rip me off like most dealerships! read more

This is the upmost worst car dealership over EVER been to in my entire life. The first day we came in we were able to sign for a 2017 Toyota Corolla and we were "approved" so all we had to do was bring a few pieces of info back. The second time we came in the store they told us that the bank we were "approved" with actually denied us so we were going with another bank that we were "approved" with, but they also neglected to tell us that they needed more info from us. We signed for the Toyota Corolla 3 times(these weren't papers to hold the car we had signed for the car) before I finally had enough running back and fourth 30mins at least 6 times. These people are unprofessional and have NO idea what there doing. Now I'm continuously getting denial letters from multiple banks and getting letters asking if we want to renew our factory warranty on the car when we didn't even have it! They completely messed up my mother in law, my wife's and my own credit score for running it time after time. They are lucky I don't sue. But maybe I will. read more

My experience at Peter's Auto Mall in High Point, NC has been atrocious to say the least. The salespeople don't understand that they are at work and that using "slang" when addressing a customer is unacceptable, period! My roommate took me to this dealership because a friend of a friend recommended the place. That will never happen again! The salesmen spent more time trying to ask myself and my roommate out than he did trying to sell us a car. Tag teaming and trying to get one of us to say yes to a double date is beyond unprofessional. I'm a graduate student so I don't have a lot of money to put into a new car so once I was able to get past the creepy older (mid to late 30's) black men there hitting on us, I was able to find a car that seemed to fit my needs and budget. Little did I know there would be trouble soon to follow. Within 5 months the starter failed, then shortly after the alternator. Neither of which were covered by the extended warranty I purchased on the car. Though I allowed them to repair the starter issue, I am still blown away that I had to come out of pocket for the repairs. After back and forth with the service department and the salesman that sold me the car, I decided to do some research. Apparently the "locals" love this place, but then again the saying goes, "Ignorance is Bliss"! This seems to be a trend but the positive reviews offered from their local fan club buries the actual issues with the dealership. My salesman was a felon, which begs to question the other salesmen that work at this place. But hey, I guess they have to work somewhere, right? Needless to say, my father was not pleased by the repetition of the issues that I was having and decided to trade the car in for me and purchase a new car for me. It does appear that they treat women with this much discontent but men don't have many issues with them. Seems that if you are a woman, there is no respect given past having you sign a contract at this dealership and getting you past the 3 days that the law allows to permit the automobile to be returned. I will not recommend this dealership to anyone, definitely none of my classmates at UNCG or any friends. I will graduate in May and leave the area so the hope is that no one else falls prey to the business practices that is Peter's Auto Mall. read more

I did not so much have a good experience. I called the day before to make sure of a price before I drove two hours away, I was assured that it would $5,000 So I came next day the salesmen we're very nice and helpful (nothing against them being that they we're not the one's that I had spoken to) Needless to say I test drove the vehicle and everything was fine until it was time to the deal and I was told that they could not come down any lower than $6,000 no matter what and no explination as to why I was told that. So as for saying all of this I hope you all have a better experience than I did and do not have to drive two hours away for nothing. read more

worst decision of my life was buying a car from these guys. the service center are lying deceiving, disrespectful. car has more issues than before bringing it in for a whole list of issues that they acted like it did not exist and the car was normal just to save money and not do a full service that was promise by the car dealer before buying the car.it was a huge waste of time and money . if anyone that works there is reading this im sure you know who i am, lets just say I don't like when people try to play me , let alone treat me with disrespect. dont even have time to explain how bad every single thing was about buying this car. luckily this my last time ever buying a used car. im not the type of asshole brag about my job, social status and money but thank god im not a low life working at a car dealership for the rest of my life. read more

Just started my search for a new car, went to different dealers just to get an idea of what I might like. At every dealership we went to that day, when I told them we were just looking (my son was also looking for what he would like for his first car), the salesmen and saleswomen left us to look on our own except for at Peters Auto; a saleswoman followed us the whole time at the budget center even though we told her our son had no idea what he wanted, then at the main dealership we had to repeat ourselves to 3 different salesmen. The biggest hassle though is that Peters does not list the prices on the vehicles ensuring that you have to be followed by a salesperson if you want to know the price. I find this practice to be very irritating, if I say I am just looking for now, that is exactly what I mean! Crossing Peters off of our list when my son and I decide which vehicles we want to purchase! read more

DO NOT GO HERE! My husband was looking to get another truck well let me give you an insight of what has happened.. First let me tell you salesman are probably the best you will ever meet any where they got there game on. We paid cash for a truck and thought we got a good deal well that's what we thought. We haven't had it a month it has broke down six times towed twice( broke down 3 times on our beach trip) and as I speak its broke down in my driveway. It's unreliable. We went back to Peters auto mall and wanted something done about it that we felt we were ripped off but all we got was a bunch of lies and nothing they would not make it rite and refund us our money instead we are stuck with a piece of their crap. Twice they fixed the truck but with in 2 days (both times) it was broke down bc when repairing it they broke other items in which we are to the point they don't know what they are doing and now the 30 day warranty is out so we are fixing it our selves in which is costing us out the butt! I work with someone else that is having similar problems with the car they purchased from here. Stay away from used car lots and go to a dealership it will be less money in the end. read more