My experience buying a car from this Carmax was a mixed bag to be sure. This isn't my first time…read morebuying through a Carmax. It's a fine option for a person who doesn't really need to be "sold" a car, rather someone who has done all their own research on what they want to buy, has a price in mind, and just wants to go get it without too much hassle. There are some advantages to buying here, like the ability to bring it back within 10 days for a full refund, and not having to haggle. If you like the price, you buy the car, if you don't, you move on. Disadvantages of course, are pretty much that the salesman is not super motivated to sell you a car, and is therefore not going to be very knowledgeable about whatever car you roll up about and want to look at. This is fine for me, I knew what I wanted, and I got it. It wasn't without difficulty however. The specific car I wanted had to come in from Georgia, which I paid a transfer fee for. It was supposed to take 3-5 days, it ended up being over 2 weeks. This left us short a car for awhile, as we had already given up the other car based on their timeline. They did refund the transfer fee, so that made it partially right, but I say this to not take their word on their timelines. My second complaint, is that the transaction took WAY TOO LONG inside Carmax, especially given I had already filled out most paperwork in advance. The person helping us seemed pretty new, and she kept having to get up and ask other associates questions. She also was not very observant, we were pointing out things on the screen that she was missing. She really should have had someone looking over her shoulder to help, as she was not ready to be on her own. Finally, it's a good thing I advocated for myself and knew to check for certain things. Our new car is a plug in hybrid, and the car was supposed to come with a charging cable. It was not in the car anywhere, but with a little persistence they gave me one from their service center. Carmax does do a thorough inspection on the cars they sell, and actually, the independent shop I brought the car to said they've not had many problems with Carmax missing things. In my case that held true, their Volvo certified mechanic found nothing wrong with my car mechanically, and said it appears to have been well maintained and serviced. He did find a very small windshield chip, which Carmax fixed free of charge without any complaint. Would I buy another car from Carmax? I would, but I am someone who just needs someone to facilitate the transaction, I'm savvy enough to know the car on my own and do my own research. I wouldn't recommend Carmax as a place for the inexperienced buyer.

car returned less than a week later!!!!…read more andrew was the sales guy. had an appointment for 10am. my uncle and i test drove the car. i really liked the car. got the paperwork started. after i left, andrew and i communicated via text message. told him i would come back between 5pm-6pm to pick the car up. this would give carmax time to clean the car and have it ready. i left carmax around 11:30am. that's over 5 hours before my appointment to pick up the car. got dropped off and how about the car is still sitting in the exact same spot as i parked it when i did the test drive. not cleaned at all and they thought i was going to accept that!!! andrew was still there when i arrived. how about he did not acknowledge me at all. did not apologize, nothing!!! other carmax associates apologized. ray came and personally apologized and told me he would definitely have the car ready saturday by 12pm and they paid for a lyft to take me home and pick me up. i sent an email to the sales manager, tristan about the situation and how dissappointed i was with how andrew handled the situation. not professional at all and if it had not been for ray, i would have took my check and went elsewhere. when i picked the car up ray met me outside and made sure i was satisfied. i have not bought a car in over 16 years. the car is a 2021 so of course i want to make sure everything is fine with it. i have 10 days and if i'm not completely satisfied i can return the car. it was not my plan to return the car. i took the car to the honda dealership to make sure everything was good. they sent me a video saying a main concern was the control arms and the sway bar needing to be fixed. i took the car back to carmax and showed them the work order and video. chad in the service department said it was covered under my warranty. i left the car over night and patiently waited for carmax to call me back. i ended up calling them back the next day when it was going on 4pm and i had not heard anything yet. spoke with chad and he said that the service manager and technician looked at the car and said the parts are not failing and the only thing they did was change the air filters. they didn't even want to rotate the tires. my uncle and i went to carmax and talked with the service manager and sales manager. showed him the video where honda clearly stated that the control arms were a major concern. after about 30-45 minutes of my uncle and i talking with the sales and service manager, they finally agreed to fix it but with after market parts! i would not have known where the parts came from. junk yard, auto zone, who knows where! after all that, i was so done with carmax and their messiness, i gave them back that car. a week of mess!!!! brian, a sales associate was very nice and told me, he completely understands. he said, "you got to make sure it's right" brian started the return paper work and took me to the service department where barry was. barry had an attitude from start and acted like it was a bother and inconvenience for him to do the return paper work. then he is on the phone with the credit union and yells loudly "he needs a 15 day" which was so unnecessary! not professional at all!!! i will never step foot at the greensboro carmax on 3412 w wendover ave, ever again!!! i returned the car way before my 10 days was up. they give us 10 days but want to take their time handling their part. 30 days later. i ended up calling corporate in virginia. don't waste your time going to that carmax!!! if it wasn't for ray and brian i wouldn't even of came back when the car was not even cleaned!!! do better carmax!!!

I recently sold a vehicle to Carvana and decided to take the vehicle to them versus having them…read morepick it up because of the charges you pay out of pocket to sell them your car...they used to pick your vehicle up for free. This Carvana location was very clean and orderly. Each employee I encountered smiled and acknowledged you. That made me feel great about selling them my car. They were very pleasant during my vehicle inspection and had me in and out in no time. If you're looking to sell your vehicle and don't want all the hassle you'll get elsewhere, then I'd recommend this Carvana. They'll treat you right.

Went to sell my 2022 Chevy Trax to Carvana. At first, everything seemed good and normal. Offer…read morewas given. Not the best offer, but acceptable. Good enough that I'd go with it for the convenience of it. Answered their questions, gave them the documents, scheduled an appointment for today, 5pm. Then, today, my wife had to go to the hospital (was sent there from her work). So I went to reschedule...any decent company would help here, right? NOT CARVANA. They cut the original offer by several hundred dollars and told me "take it or leave it." I tried reaching out to multiple representatives who all said the same thing. AVOID THIS COMPANY.

Quick and reliable!! Also was nice enough to drop me off at work! 10/10, If you need fast and…read moreefficient service, I most definitely recommend.

From the owner: Does your dealership need to make a car delivery? Are you looking to get rid of your old junk car?…read moreRNC Logistics provides new and used car hauling services in Greensboro, NC. We can currently transport up to two cars at once. However, we're excited to announce that we'll soon be able to transport six to seven cars. No matter your car hauling needs, we'll work hard to exceed your expectations with our friendly customer service and secure delivery methods. Don't hesitate to keep in touch to find out more about our work. Or, contact us today to schedule professional car hauling services.

We had a fantastic experience at Nile, with good prices , good people, and a good car. Excellent…read more Highly recommended!

Very friendly, professional and knowledgeable. They have a lot of nice Hondas for a reasonable…read moreprice. Purchasing was easy and straight forward. Our mechanic said the car was in great shape!

Absolutely Outstanding Customer Service!…read more First, I want to say how incredibly appreciative I am of Nelson and Hayden for their outstanding customer service. These two guys went above and beyond to help me with some finance paperwork issues involving an employee who had recently left and unfortunately left them in the dark about what was going on. From the very beginning, Nelson and Hayden were professional, patient, knowledgeable, and extremely helpful. They took the time to work through everything with me and made a situation that could have been very stressful so much easier. You just don't find customer service like this every day! If you're looking for a place where you'll be treated right and actually have people who care about helping you, I highly recommend going here. And if you need anything, ask for Nelson or Hayden. These two are absolutely top-notch and the best of the best! 100% customer satisfaction is clearly their top priority, and they definitely earned my 5-star review. I truly appreciate everything they did for me!

I had a great experience on my first purchase on my new Honda with the incredible help of Brandon…read moreDyson and Mo, they both excellent on their job, you have to ask for them for yours, fully recommended.

I had to bring my Parcifica in and the service department was amazing and fast. Aaron was so super…read morehelpful. Thank you guys for an outstanding service.

Its unfortunate when i have to write a poor experience. Looks like the other reviews are not far…read moreoff. Where has CUSTOMER SERVICE and COMMON SENSE GONE????? I scheduled an appointment in advance for a simple oil change at 3p on Friday 9/19. Provided my phone number and email address. When I arrived, I was advised there is a 1.5 hour wait. Not sure what is the purpose of scheduling an appointment? I was advised someone called out sick and they are behind. Is there a reason why one of the 7 service advisors who were staring at their phones could not have called me to advise me of the issue??? A 30 minute drive and ZERO result.

The Lexus product speaks for itself. With the information available to the consumer, you have a…read morereasonable idea what your car should cost. We found our car experience to be very pleasant with no pressure. No haggling, we were both that close on expectations. It was true relationship building for the long-term. We worked with Ian Newton, a perfect fit for us. We thought we wanted the GX platform. Too big at this stage of our life. But it rides nice! The RX looked like it was going to make the cut. Great ride, but we needed a little bigger for Tabitha---our dog. This platform will become Tabby's Cabby. We are picking up our TX350 later today. It has all the reasonable bells and whistles we need. The flexibility makes it safe for all of us during our longer rides. The new technology can be overwhelming. And this is where your knowledgeable sales consultant makes the deal: Ian has been amazing demonstrating how to maximize this product to our mission. We both have enjoyed working with him to identify the right vehicle to satisfy safety and comfort. We met Ryan after we made our decision. He is very knowledgeable with the product. I liked our "fact-based" price discussions. He "sold" us with the Service Department. His words: "You will spend more time with our service department over the years than with us." A very true statement. I have my own great mechanic team; however, there is a lot of value (many times really required for warranty compliance) in having a dedicated service team that is good with their craft. If you are thinking about a Lexus, get on Ian's schedule to help you with your next car.

I'm new to Lexus ownership so this was my first visit to Flow Greensboro for service. Every aspect…read moreof this visit was handled in a professional manner. The waiting rooms were comfortable and relaxing with space to spread out if you needed to work. They offer coffee, water, and snacks while you wait. The free car wash was an extra nice touch.

We had a very Great experience buying a car from Granmotor LLC on Manley Dr. Greensboro NC. Saheed…read morereally satisfied all of my customer needs and acts with transparency and integrity. Saheed really works hard to deliver the best pricing. Saheed is fair and honest. I will definitely buy again from Granmotor LLC of Greensboro.