On January 5th, I contacted Sebar Auto and let them know I would be picking up a truck bright and…read moreearly on January 6th. I arrived at 7:00am, even though their business hours are 9-7, and the truck was not on the lot. I had one of the sales guys' (Omar) phone numbers and called him four times before 9am trying to find out where the truck was. No answer. Finally, someone shows up at 9am. I tell them I'm there to pick up the truck and am informed it's at another location -- even though they knew I was coming. They say someone is bringing it over. About 25 minutes later, I'm told a "young guy" is driving it and they want him to take his time because it's a big truck. Another 25 minutes goes by, and then an older gentleman tells me they were pressure washing the truck, something got wet, and now it won't start. He offers to ship it to Cincinnati for free once they get it running. At this point, I still haven't even seen the truck and tell them I want to inspect it. They send me to another location they own, I-40 Auto, about 20 minutes away. When I arrive, the truck is sitting in a field and very clearly was NOT pressure washed -- it just had morning dew on it. AJ (the owner's son) wouldn't give me space while I was inspecting the truck, constantly talking and asking if I liked it. I eventually had to tell him to give me room. Despite everything, I still wanted to move forward with the purchase. That's when AJ tells me they lost the key, and the truck needs to be taken to Ford because the remaining keys won't program. Fine. About an hour later, the truck is towed to High Point Ford. At Ford, I explain the situation to a service advisor named Jessie and am told they'll try to get it running that day. While waiting, I overhear someone mention the truck was just there recently for a check engine light, but the owner declined diagnosis. When I asked Jessie about it, he said he couldn't release any information since I wasn't the owner. I contacted Sebar Auto and told them they needed to authorize Ford to release the information or the deal was off. After nearly 40 minutes of back and forth -- and Sebar Auto claiming I was "getting in the way" while standing quietly in a corner -- Ford finally released the details. To summarize: * The truck was not ready * I was sent to multiple locations * I was given conflicting explanations * The truck had known mechanical issues * None of this was disclosed upfront After all of this, instead of taking responsibility or addressing the situation, Sebar Auto sent me a non-disclosure agreement (NDA) in an apparent attempt to keep me quiet about my experience. This entire situation was disorganized, exhausting, and a complete waste of time. I'm sharing this so others can make informed decisions.

I had a very unpleasant and challenging situation dealing with AJ at this business. If you do…read morebusiness there, ask for Jake. He seems to be very helpful and customer service oriented.

Worst dealership I have ever worked with. Sales and service departments. Unfortunately, I didn't…read morerealize how bad they were until AFTER the vehicle was purchased. Completely dishonest. Please take your hard earned money elsewhere.

This was my first time ever buying a vehicle, and I'll be honest: I walked into the process with…read morezero experience. I'm a single mom with two kids and this car purchase was literally my entire savings, so the stakes were extremely high for me. I bought a 2019 Kia Soul from Bob King Mazda. A few days after purchase, I noticed some issues with the car and ended up taking it to Bob King Kia for diagnostics since it's a Kia. They discovered a pending check engine code related to the O sensors and replaced both sensors. The invoice showed the repair would have been around $850, but thankfully they covered it and I did not have to pay. I want to be very clear about something: the people I dealt with were great. Billy at Bob King Kia was very helpful and reassuring when this all started. Randy at Bob King Mazda was also great to work with. But the real MVP was Josh in the Mazda service department. Even when things were confusing behind the scenes, he stayed patient, explained things clearly, and treated me with respect the entire time. His people skills alone would make me consider returning. They also provided me with a loaner vehicle while the issue was being addressed, which I deeply appreciated and absolutely made a stressful situation easier. That said, I do have some concerns that I think future buyers should be aware of. When I first purchased the car, the coolant was extremely low and the engine air filter was completely clogged with debris. It was obvious those things hadn't been checked before the vehicle was sold. That's what ultimately led me to discovering the other issue in the first place. After 10 days of diagnostics and repairs, the jerking sensation I initially noticed while decelerating is still present, although it is not nearly as severe as before. The explanation I received was essentially that the vehicle has over 100k miles and sometimes cars just have their own "personality." Maybe that's true, but as a first-time buyer, I was hoping for a clearer mechanical explanation. To be fair, the dealership did step up and handle the emissions issue at no cost to me, and they treated me respectfully throughout the process. I genuinely appreciate that. However, I would strongly recommend that the dealership implement a more thorough mechanical inspection process on used vehicles before they're sold. A quick inspection by a technician could likely catch things like low coolant, clogged filters, or pending codes before a customer drives off the lot. At the end of the day, the staff treated me well and the issue I didn't know about was addressed. But as someone who spent their entire savings on their first car purchase, this experience was definitely stressful and could have been prevented with a more thorough pre-sale inspection. For now, I'm hopeful everything continues running well. Time will tell. And as a first-time buyer who learned a lot through this experience, I'll definitely be paying very close attention going forward.

I've been looking for a specific car for a while, then I made it to I-40 Auto, the listened to what…read moreI wanted but they didn't have it but I was promised one by Ahmed, then a week later I get pictures of the car & told to come look at it & guess what I drove it home that day. The process was so easy, very professional & they do really care & make sure you get the best experience in addition to the car of your dreams, one of the biggest selection I've seen of cars & variety. If you want to find The Car of your dreams with the best experience make sure to go see Ahmed at I-40 Auto.

We saw a good price on a car there via autotrader. I contacted their people and they said the car…read morewas available to test drive. After my wife drove nearly an hour to get there, they reported that *they could not locate the car*. They said the info was in the system, but the car was no where to be found on the lot. Manager was equally unhelpful. The salesperson then offered several other cars that were older and with more mileage. No thank you. We took the bait, but we won't take the switch.

Had a really bad experience turn into a really good experience today at Flow. Unexpected repair…read morewas going to cost more than it was worth. Ended up trading instead and buying a new XT4 Sport. Brian in service was polite and empathetic - always good service. Had Tia (sp) work my deal and was patient with how many vehicles I wanted to see and test drive. We spent a bunch of time going back and forth on available options. Needed to hit the target features my wife wanted, something I liked and for a fair price. Manager treated me fair on my trade and the deal. Finance guy was fair and knew all of the details of their program. Tia was on it with the same. Everyone was patient, polite and friendly. There about 4 hours but they offer you water and snack. Left happy and cruising in something we really like. Nothing like a Cadillac! Nice job Flow!

I am a single mother. I just took all my savings and finally got my dream car less than a week ago…read morefrom another dealership Out of Greensboro. I brought it here to do an oil consumption test, praying it's not burning all they washed it and changed. The oil in. The service department was pretty good with everything. The system was down that day, but everyone was very accommodating to me and my one year-old daughter when I got home the next day, I I brought it here to do a oil consumption test, praying it's not burning all they washed it and changed. The oil in. The service department was pretty good with everything. The system was down that day, but everyone was very accommodating to me and my one year-old daughter when I got home the next day I noticed around my back tire a piece of plastic was poking out, you can imagine how upset I was immediately thinking it was something they did. They told me to bring it to them and the sales Director. ROBBIE CASPER Was amazing they showed me where it had been like that but apparently the car dealership I bought it from had rigged it to where it was barely holding on Robbie went and got clips that originally were missing from my car out of his garage and put them on my car to make the piece stay in place. They didn't charge me anything and was so nice. They did not have to do that but they have no idea how that wonderful gesture and taking care of something that no one else would and they didn't do might I add, changed my whole day! Very grateful for good people

This dealership is easy to deal with, had a good selection of small SUVs, best prices in the triad…read more Great people to work with, made my buying experience hassle free..

I was sold a 2007 GMC Yukon with a bad motor. The vehicle barely lasted 30 days. My first payment…read morewasn't even due & I have no vehicle to drive. Triad in Motion didn't even offer to pay the expenses for a rental or refund the cost off the diagnostic I had to pay for on a vehicle I just purchased. I'm disappointed in their service & dishonesty. I will never purchase from them again & spread the word that they're selling lemons to hardworking citizens. Now I have no vehicle & my money has gone down the drain & I have to purchase another vehicle. Worst service I've ever received from a car dealership.