We own a condo that is managed by RKM. Our association hired the company about a year ago, and we…read morecould not be more happy with the decision. We are part time residents and live a distance from P town so the help and professionalism of this company is most appreciated. Well run, thorough and organized.

Our association hired RKM approx a year ago. Our property has never looked worse. We have called…read moreseveral times, each time someone comes out, makes some noise, but never completes the job. We will terminate the contract when it expires this year.

Wonderful home in Wellfleet. Just off route 6 so although you hear the cars on the highway, the…read morelocation allows for easy access to both town center and south Wellfleet. The house was clean, updated, had air conditioning, comfy beds, linens/bath towels provided, laundry on site, fenced backyard, and an outdoor dog kennel for those who need it. TV and wifi were easy to use. Easy to get to Wellfleet beaches and major ponds via backroads. They even offer grocery delivery if booked in advance! Will definitely stay here when we return on the future!

Rats. Rats. Rats. We…read morecould hear them clawing inside the walls, ceilings, cupboards, everywhere. At night, you could hear them scratching and trying to get out, squeaking right next to your head, and scurrying around near our belongings. It was extremely unsettling trying to sleep while wondering whether they were going to get into the room or damage our clothes and other belongings. We got to the point where we didn't even want to touch food that had been left out on the counter because we knew rats were moving around the property. Unfortunately, the problems didn't stop there. The beds were old, creaky, and provided almost no support. There was mold in the bathrooms, the sink faucets were loose at the base, and the grill was rusted and in such poor condition that it was essentially unusable. Del Mar advertises that they create "5-star experiences," but this was nowhere close to one. They acknowledged the rat issue, but we did not feel that the compensation or their response came anywhere close to adequately addressing the severity of the situation, the disruption to our stay, or the distress of spending nights listening to rats moving around inside the property. This was not a minor inconvenience. Between the rats, the condition of the property, and the maintenance issues, what should have been a relaxing stay in Eastham became an incredibly uncomfortable experience. I would also strongly recommend that prospective guests look beyond the reviews displayed directly on the property or management company's own site and check independent review platforms as well. Beware.

I wanted to take a moment to mention a local business that we booked and briefly stayed at last…read moreweek and to paint a realistic picture of our experiences. I've been coming to Provincetown for close to 30 years now and have stayed virtually everywhere, from camping to 5-star luxury and everywhere in between. This year I was very excited to be able to book our annual Bear Week weeklong stay at Captain Jack's Wharf, a place I have ALWAYS wanted to stay at. We got in touch with the management company way back in February this year and booked one of the upper cabins for our trip last week. The pictures looked like the ultimate beach side bohemian getaway. The reviews were mostly positive. But what we eventually experienced was a nightmare and I wanted to share what occurred so hopefully others will read this and know the full story of what they should expect. We got to CJs around 5pm last Saturday and were greeted by the property manager in a Covid Mask and a speedo about an hour later. No office, no place to check in. Both my boyfriend and dog wanted a place to lay down after our 4-hour drive from Boston. When we did meet with the property manager, we were just pointed upstairs to our cabin with a "You're up there" and he walked away. When I asked about keys for our room, we got this answer "Are you crazy...No one locks their cabins here!" to which I prefaced, that I know there are plenty of sticky fingers in town and we weren't just going to leave our valuables unlocked every day. We were then told "there's probably a lock up there", and there was...a rusted padlock with the key rusted into it laying on a table. This was not a great first impression at all. We headed up the rickety stairs and entered our cabin. Sand all over the floor, spiderwebs in the bathroom, but we knew it was going to be rustic. However, as we started to get settled in, we realized the extreme problem that was to come.... the heat. Our cabin came with one broken window fan and inoperable skylights that were rusted shut, and windows that wouldn't open (one did open but came off its track). The weather outside last week as you remember was HOT... it was in the high 80s, and it was equally as hot if not hotter in the room. We knew there wasn't going to be A/C and to be prepared we brought three tower fans with us. After running extension cords to turn them on due to the one working outlet in the room, we noted the room wasn't getting any cooler...conversely it was blowing hot air on us. It was VERY similar to what it's like in a hot pizza restaurant in a heat wave. Our dream vacation on the water quickly turned to a literal hell. As night neared it didn't get better. The bed was a mattress on top of a wood platform, the pillows may have been there for a decade. We both were lucky if we slept an hour that night. But the worst part was the rapid decline our dog was going through, she couldn't settle, she couldn't sleep, she wasn't drinking or eating, and when she finally did have some ice water, she gagged and puked. We realized we had to get out of there. Sunday morning the temperature inside our room reached 92 degrees (there was a thermometer on the wall) We tried to call the property manager multiple times to tell him we were leaving but he never answered our calls. We lasted less than 24 hours at Captain Jack's and luckily escaped to the Crown Pointe for the rest of the week after spending another $3000. Yes, our cost for Captain Jack's was $3000 for the week (the same as a week at the 5-star Crown Pointe) which we had to pay with checks. Because of this we can't dispute it with our credit card company, we most likely will count it as a loss. But I wanted to share this story with the greater Provincetown community as a cautionary tale about Captain Jack's Wharf. I know it's iconic, I know it's rustic and bohemian. But I also know now it's terribly managed, extraordinarily uncomfortable, and ultimately unsafe for humans and pets alike.

INFESTED!!! STAY AT YOUR OWN RISK. Three days into our week…read morelong stay we could no longer ignore the welts and incessant itching. The room we stayed in was completely INFESTED with FLEAS or some other insect in the beds and couch. We let management know and were ignored for a full day. Two days later we were promised we would either be moved or the room would be bombed - neither ended up happening. We left our stay early. Getting home was no fun - we had to meticulously isolate and wash all things infested from our time at this place. We WERE NOT reimbursed for our stay and no one would respond to our complaints. This place likes to present itself as bohemian, good vibes, a local hotel; it is nothing of the sort. The unit we stayed in is owned by a company in New York out to make a buck - zero hospitality or humanity. AGAIN, DO NOT STAY HERE UNLESS YOU WANT TO BRING AN INFESTATION HOME WITH YOU!

I would say this is "reliable property management - even from afar"…read more As a California resident, it was critical for me to find a trustworthy team to manage my quad-plex property in Quincy, Massachusetts. My experience with Howzer has been quite positive, and I find their services to be dependable. (Phew.) One standout individual from the team was Cyn, who provided exceptional support during a period of anxiety about securing good tenants for the three vacant units. She not only eased my concerns but also successfully found excellent tenants--one of whom has even developed a friendship with my cousin, who lives in the other unit. The only minor issue I've encountered--an occasional visit from a neighborhood cat on our porch (as seen in the attached picture)--is clearly beyond Howzer's control. This slight inconvenience did make me think about lowering the rating, but upon reflection, it seems unfair to hold them accountable for this. So: if you're searching for someone to effectively balance proficiency with a genuine care for clients--even from a distance--Howzer Property Management gets my vote. (I've used a couple companies in California and those don't compare; I don't mean this as an insult but the customer service at Howzer made me feel like I slipped back in time and got very high touch customer service at Nordstrom's in the 1980's.)

WARNING PLEASE READ Howzer claims to handle snow removal, which is untrue. We just got 2 feet of…read moresnow yesterday, no plows. We cannot even get them in the phone. Constant problems with this management company. They blocked me from leaving google reviews so i will come to yelp if thats what it takes to get their attention so we can get out of our parking lot.

My husband and I arranged a weekly rental through Pat Shultz Real Estate, and we could not have…read morebeen more pleased. Bea was responsive and helpful when coordinating our lease months in advance. Then, when we arrived to pick up our keys, Joan gave us a warm and friendly welcome. We had a bit of trouble with the ceiling fan in our unit, and when we called Joan, she arrived within minutes to take care of it. At week's end, when we reluctantly turned over our keys, Joan invited us to leave our bags in the office for the day until we caught the afternoon ferry, which enabled us to enjoy the day unencumbered. After years of coming to PTown, we're delighted to have found a rental agency we can trust and look forward to working with the team again for next year's rental.

I had a very bad experience with this agency - I listed my condo for sale with them and they did…read moreabsolutely nothing... well, except complain about the state of the real estate market - nothing but doom and gloom from these folks. The icing on the cake, our agent went on vacation for 2 weeks during the height of the spring season and never even bothered to call us to let us know a) that he would be gone and b) who would be covering our property. 5% commission for this kind of service, I think not!

If I could give this office zero stars I would. First, let me state that I have stayed in various…read moreaccommodations in P-Town over the past 25 years, and never encountered a problem with a landlord or rental agent before. If I had an occasional issue it was always handled promptly and courteously. However, during a recent stay in one of Harborside Realty's weekly condo rentals I had a problem, and my requests for assistance were ignored. When I dropped off the keys at the end of the week, I was shocked that they admitted ignoring my messages, and were then evasive, belligerent and disrespectful about it. Gary Cox and the other man in the office (name unknown) are rude, lazy, and completely worthless as real estate agents. They treat customers like crap, and don't give a damn about their weekly rentals. I will never deal with that office again.

A lot of ants, and the owner is always walking around outside, feels like your always being watched.read more

We've been staying at Rebekah Cottage, 539 Shore Road N. Truro, for 3 years now. Rick, the owner,…read moreis a wonderful combination of respectful and responsive. I don't usually (ever) leave reviews, but I'm surprised at the mix of 1 and 5 stars. He's very clear about times and conditions. Getting out by 10:00am is a challenge, but we learned to start packing up the night before. We will absolutely come back again next year. We feel that this particular property is an outstanding value. Dave H.