The guys working at this particular Autozone are great customer service representatives!…read more We have shopped here 4 or 5 times over the past 6 months. Each time, I have been extremely impressed at how attentive, kind, and helpful the crew working here has been. This store must have great management because I have not found the same standard of excellent service at any other auto parts store I have been to. Keep up the great work everyone! Thank you for all your help! ***********

Stopped in to purchase some Freon for our Vehicle and we were well taken care of…read more While driving through the Texas and Arizona desert on a road trip our air conditioning went out and we needed some Freon to have a comfortable drive to California. Temperatures were in the hundreds up to 120°. Air conditioning was very much needed. Jesus Z. Was very helpful in showing us how to refill our coolant and assisted us in the process. After some questions and a short conversation he recommended we have our car checked to avoid any damage to our vehicle. We are taking his advice and having our car checked when we get back home to California. It's going to be a hot ride.

I was in to get a new battery, Art and Robert went above and beyond in term of costumer service and…read moresatisfaction!

Jacob was very nice and he was quick to help me and get what I needed. But then the issue came up…read morewhere I wanted to buy a product that was on a buy one get one free. They only had one bottle on the shelf so I asked if I could take advantage of the buy one get one free pay for it now and when their next shipment came in, they could give me an IOU and I would come in and pick up the second bottle. They told me they could not do that. I thought that was absolutely hilarious. I asked him to ask his manager, but his manager walked up to the next register and just started taking people in line behind me. So I put the product back paid for the original product that I intended to get when I came in and any after sales were history. Now I know why my sister always goes to Napa. They would have at least given me a rain check Giving one star because the store was clean and one star because Jacob was nice and friendly. The other three stars are negative one for the manager negative one for not having inventory and -3 for not giving people who are not in management authority to do something so basic. Inconveniencing your customer is not the way to do it. I don't know if they're aware, but customers are what keep your doors open. Denying sales is asinine.

I went to the Auto Zone in Indio, CA on Jackson Street and Gabriel was WONDERFUL! He helped me…read moreright away to order a tail light -- the whole housing, because I'd broken it -- and he replaced the bulbs for me because they were broken too. So the light fixture works now, except we're waiting for the housing because it's on order. Gabriel was perfect, and so kind. He showed me how to take the old housing out and put the new one in when it comes. It's easy, but I'd have never figured it out.

I went to auto zone because of my headlights Fabian Gonzalez helped me .. he was great if it was…read morenot for his guidance I would have been lost .. thank you Fabian..

I came in desperately needing a battery. Lucky for me they had what I needed. At first things were…read morea bit rough (not due to them) because my battery terminal was being extremely difficult to remove due to age, heat, and corrosion but the super dedicated employee Josh didnt give up, he kept at it with cleaner and time and patience until slowly but surely it came off without any damage or anything which he warned me was a reason he wasnt sure he could do it. But he did! Saving me time and money that I cannot express how much I appreciate! Also he made sure I got the right size battery! I am so eternally grateful to him, I know it may seem small but to me this made my whole day so much easier and better! I will always remember this and this Autozone for this service. Thank you Josh!

Unfortunately I won't be returning to this Autozone after being a long time costumer here. Went in…read morefor help with a headlight and they're apparently not allowed to check or change that for costumers anymore. Also said they're not allowed to disclose why they can't, which is odd since I was there three months ago and had that same headlight replaced by a worker. Also couldn't pull up my account to check or exchange that same headlight since AGAIN it was brand new three months prior. Also went back in after repurchasing the bulb for a refund in which yes it was opened they also denied me of that as well. Ended up going to La Quinta Autozone where they both checked my headlight AND gave me a refund without hesitation. I don't know if your staff just doesn't want to work or let alone go outside because of the heat but they chose to apply and work there no one forced them of that. :)

big shout out to franscio and the other guy here. im from az and them 2 helped me get back on tge…read moreroad, cant thank you guys enough

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This is my go to auto parts spot, staff is always polite and ready to help you out. I was helped…read moreyesterday by Abram, great customer service. Thank you for being their to assist me. To the customer that was ahead of me and let me go ahead of you, Thank you.

Always helpful people working here. Always at a good price and the right parts…read more Also if you need to rent tools they have them

Even during the COVID dilemma these professional mechanics are ready, willing and able to assist…read moretheir customers with competitive pricing, quick diagnosis and successful repairs. I will most certainly refer my family and friends for any car problems that arise.

Such a great place they been serving the valley for over 20 years and they really know what they…read moreare doing I take my car in and I'm out in no time. I dropped off my car and they close at 5:00-5:30 pm I called and said I would be a little late the guy said that wouldn't be a problem the guy was there after hours to give me the keys to my car and the service is great they are very friendly and great on prices too, you can buy a part and take it down there and they will put it in for you or they cant get you the part and do it. I never had any problems with them. I went down with a different car for a friend and the guy asked me how my car been running since and I am always pleased to go here the guy is funny too and doesn't try to get you to get other things done.

Poor customer service over the phone. Called left a message numerous times. I spoke with him once…read moreand he said he would call back, never heard from him again.

I texted Arthur on 2/20/25 about repairing a motor mount. He asked for the VIN and I gave it to…read morehim. He replied "Thank you". I didn't hear anything back on 2/20, so I texted him again on 2/22/2025 and stated I had not received his estimate yet. No reply. I called on 2/23/2025 and left a message with my number stating I had heard nothing as a reminder. No reply. I have used him before and was very satisfied with the work and price. I don't know why he won't return my call or texts or that he's not interested in the job.

Earlier today I took in a battery to be tested at Kragen Auto parts store located at 51339 Harrison…read moreHwy 86 Coachella, CA 92236. I was told by the staff on duty that the battery was dead and needed replacement. I purchased a NEW battery for a little over $100. I left another battery for discount. I brought the NEW battery home and installed it to have the same problem. I took the OLD battery to be tested at another location and was told the OLD battery was fine and did not need replacement. I called the Kragen store back to only have the manager on duty be sarcastic and rude. I am a high school teacher in the area and do not appreciate the level of customer service and unfortanately I will have to let my friends and colleagues know not to shop at that store. How often do you think they are selling products that don't need replacement? This is horrible.

I brought a 2024 BMW M2 for an Eisenmann exhaust installation and these guys did such a good job…read morethat the BMW dealership was super impressed! These guys are ultra high quality and fair priced.

Coachella muffler is the best, fast and convenient just ask for Mr. Beltran and he will take care…read moreof you with a good price. If you want a flow master for your truck coachella muffler is the place. He installed one for my truck and I'm very happy with his work.