Avoid This Place -- Unethical Owner I would strongly advise against using this pet grooming shop. The owner made false claims about a worker, saying he "stole time" and "didn't buy an outlet," even though the work was done correctly and the outlet was purchased. Because of these lies, that person lost his job and is now struggling to keep his home and car. It's completely uncalled for and shows a total lack of honesty, fairness, and compassion. I won't support a business run by someone who treats people that way, and I'd encourage others to take their business somewhere that respects people and does what's right. read more

See all

I decided to step out a little bit on Saturday and took a drive over to Petsmart to be with my people. I admit it humans do get on my nerves once in a while, and cute animals help take the edge off. I really need some dog food for Raven, but i investigated the bird cages too. No Nathan Lane wasn't working. Anyway got the food and was happy with the price drops in the store. read more

See all

I am disgusted by what happened today. Nonetheless I never had a positive experience at this store. The workers are all in horrible moods and put you right on in there. Anyways, an older gentleman was just standing BY the check out not in line. I asked if he was in line and he immediately gave me severe sass and attitude. I was just trying to buy my things and leave as Im disabled. He started shouting at me and my friend, swearing and cussing while I entered a separate line to get space. He called us both a BITCH and the workers at my register and his both told ME and my friend to calm down. To have fellow women yelling at me when dime man was calling me a bitch and I did not once cuss or call him names. He was screaming and causing such a nasty situation and the pissy cashiers, older lady and some basic white girl (working 1/7/26 around 6pm) ended up being homiphobic and transphobic and ablist towards me and my friend. I will never be coming back here and I expect to be contacted by PROPER management. This is disgusting behavior. Photo of the back of this ugly man and the cashier attacking ME. Lol what a shameful pitiful nasty unprofessional attitude. This was handled so wrong and I will make sure this review gets to other spaces for this store. DISGUSTING behavior. & I considered interviewing here. LOL what a joke. As someone who has been in customer service and retail and people facing roles for almost 20 years, this was definitely firable. I hope there was video footage regarding this. When I asked the names of these cashiers, both refused and fully ignored the complaints and danger my friend and I were put in as minorities and disabled folk. read more

PetSmart employees went above and beyond- thank you! My family and I took our puppies to this location for photos with Santa and they were SO patient and kind. Unfortunately they sent me the wrong photo so I called them the same day and the employee told me the person in charge would be there the next morning. They sent me the correct photo in the afternoon! I did not expect it to be so swift and quick (it's very hard to receive great customer service these days) so I was incredibly impressed with their service. It made my day and my holiday so thank you!!! read more

Wasnt able to see my cat groimed ,,but the service was great two cats smeeled greatvnails well trimmedband private area trimmedvthe owner has a great attotude ill be coming back read more

Hugh is our favorite groomer! He always does exactly what we ask for and pays great attention to detail. Petsmart grooming is easy to book and has the best rates we could find! read more

PetSmart - Pet Stores Near Me - Beaverton, Oregon

Conveniently located at the intersection of SW Cedar Hills & Walker, this PetSmart is always busy. In addition to all the norms, they always have adorable seasonal toys for your pet. During December, I always pick up the holiday stockings for cats; they do a Hanukkah theme and the gray, blue and white colors go with my decor so I always stick up! Yes, I am that crazy that my cat's toys have to match my color scheme! If my 2 kitties didn't hate the pets carrier so much, I'd bring them here for holiday pictures with Santa! Another great perk for two weeks - check the store for schedules. Yesterday I was in the hunt for a specific sized kitty litter box to fit in a new enclosure I bought. Rather than try to find a spot for the box, I decided to hide it in plain sight with a bench that conceals the litter with an opening in the sides for the cats to enter. The allotted space is much smaller than the current box and PetSmart had a box with high sides that perfectly matched the needed proportions. For just $12.99 it was a deal! Love that they carry an assortment of cat furniture - beds, towers, climbing posts - that are neutral so blend in rather than shout "CAT FURNITURE!" Even some mid century mod designs. I'm so tempted to purchase one but have no way of knowing if my cats will love it as much as me! Cashiers and staff are friendly. Yesterday I actually needed help trying to snap together the two components of the new litter box and help was immediately offered. While there I processed a return with no issue and then made the new purchase. Plenty of parking as they have their own lot. Just be aware of customers barreling through both entrances, chatting on their phones while they park - it's actually a bit dangerous so pay attention! read more

See all

Multiple charges added to the grooming bill without notification. What used to cost about $85 cost $135 today. Have been a loyal Petsmart customer for 15 yrs but am now on a search for another groomer. read more

I took my cat for grooming, get him back and find out they damaged his testicular area, caused a scab and won't own up to it or offer refund. read more

To the manager who closed the door in my face: The store hours say you close at 9 pm. Rushing to the door to close it AS I'M WALKING UP at 8:57 pm constitutes closing early so please just say "we're closing early" rather than saying "we're closed" as you manually shut the doors giving a half-assed smile and saying a disingenuous "sorry". If you were sorry you could have let me in as I was almost in the door when you shoo'ed me away and let me buy the cat food I always buy at your location. I would have been in your store less than sixty seconds DURING YOUR OPENING HOURS. Instead you chose to be a jerk and literally close the doors in my face 3 minutes early. We all have places we need to be and no one wants to be at work longer than necessary, but that was so disgusting. I'm there damn near every night. Never happens to me at the PetSmart on Walker in Tanasbourne and from now on that is the location that will get my business because they are professional, courteous, but above all KIND. Next time you're in a hurry to get home to the family remember I also have a family I want to get home to too and a life I live as well and part of living that is getting cat food from your store. I didn't enter at 9 pm and shop, I didn't bang on the door at 9:01. . . . I was there at 8:57 pm. So either fix your watch or have a modicum of professionalism next time and wait at the door until the appropriate time like every other humdrum manager that hates his job at every other retail establishment. Thanks so much for making me appreciate the other location that much more. read more

We like this store, it's usually kept very clean and employees are friendly. The reason why I'm giving the low rating is specifically for the DOG GROOMING department. We have been loyal customers for the last 7 years. My parents take both their dogs here and both my siblings bring their dogs here. When we drop off our dog to get groomed, we usually buy dog food, treats and toys gladly spending thousands of dollars at this store location every year. 2 years ago we moved out of town but because of our Loyalty to this store, every 6 weeks we still make the trip back into Beaverton (1 hour drive) to get our dog groomed at Petsmart. Over the last few months we have seen the steady decline in customer service from specifically the grooming department. We have had several last minute cancellations and rescheduling, while there is rarely a familiar face as the groomers get changed often. Our last visit will be "our last visit" as the dog grooming manager Joshua made it very clear that we are not important customers. We had already had our original appointment canceled moved to another date and then moved to another time slot. As we were driving in to town, we got stuck in some Beaverton traffic literally around the corner and we even called the store to let them know that we are in town but we are just a little behind. We arrived 19 minutes late to the appointment and they refused to take our dog because they said they have a "15 minute grace period" and we missed it. We spoke to Joshua (manager) and we explained our situation, why we barely missed the 15 minute grace period. Even though they had canceled our original appointment and than last minute change of our daily appointment , we explained that we are working with you guys, will you please work with us too? Joshua said NO! He didn't even say he'll keep us on the list incase there is a cancellation, he wasn't sympathetic to us or make any effort to make us feel wanted, Okay fine Joshua great job! we will turn around and drive another hour back home (2 hours of driving) and your store will NEVER see another dollar from me or my family members again, as we will ALL be finding new dog groomers. read more

I'm sick of marketing schemes. "Buy 12 cans get 2 free." So I bought 24 cans and only got 2 cans for free because I only bought 22 cans says the clerk and the manager. Then I called PetSmart customer service and was told to go back in and buy more cans to get my extra 2 cans for free. I accused the person on the phone for not being helpful. She argued with me saying she was being helpful by providing me with another trip back into that store or a different store location. Without cursing, I told her she indeed did not help me and that their marketing team knows darn well what buy 12 get 2 for free means when a consumer buys 24 that the consumer expects 4 free and then she hung up on me. I'll just buy my cat food from Amazon. No stupid marketing at Amazon. Problem solved. read more

Tis the season for pictures with Santa! Check the stores for the schedules. Usually two weekends in December. Dl the app for some holiday filters. So many cute holiday gears for your furry loved ones. They even have a doggie day care here. Staff were friendly and welcoming. Nice clean location. read more

See all

As far as the 3 stars, it would have absolutely been 4 except for the super rude cashier on the last visit. I have NEVER had such a rude cashier but the store was super busy when I was checking out and picking up my dog from grooming. Let me back up and say that I drive to this location for grooming as the location at Cascade says they "can't handle" my dog however, the grooming staff here has always said he is a good boy. VERY strange and definitely set off some red flags for me so he only comes here for grooming. At first he ONLY saw one groomer, and I panicked when he was to be seen by someone else, but now he sees whoever we can get in with and the grooming staff is ALWAYS amazing. He is a chipineseoodle terrier *Chihuahua, min pin, pekingese, small poodle, Jack Russell terrier MUTT mix* And he HATES and I mean HATES water. He hates baths at home, tries to jump out of the tub, shakes, freaks out, etc. AND he is small (20 lbs) so he has to have his anal glands drained (GROSS...but THANK YOU GROOMERS for doing this,) but his ultimate worst is nail grinding. We tried it once, and it was like trying to wrestle an oiled up child. NOPE. I am always shocked when I get him back clean and happy and they say he has been good. Back to the evil cashier...even though he's a wee pup, he has a wicked CHEW. And if he doesn't have Dentley's medium size bones to chew it exasperates his anxiety and he is a pain. This is pretty easily solved with the right bone. So they had a sale on them, which was buy 2 get one half off or something, but I messed up what I had thought the sale was and when I asked why it rang up that way the cashier said "it's right you must have read it wrong." And I said "can I just check it because I think it's wrong." She looked at the line (there were 3 or 4 people behind me, all also with dogs,) and sighed loudly and said "you can pay now and go check it." I then got SO mad that I said fine. I paid, went and checked, saw that I was wrong and then left. I have to say I am SHOCKED that the employee was so rude because she WAS right, and I WAS WRONG. But I worked in retail, as a server, in customer service and client facing roles my entire working life and have NEVER spoken to a customer with such disdain. I spent nearly $100 (grooming was half and bones the other...they're $20 something a bag and I got 3.) and she treated me like absolute garbage. I was absolutely wrong to NOT insist she check, as she was the employee and I was the customer, and I was wrong not to contact the manager immediately. But I was so furious when I left I couldn't deal with it. If this happens again I will reduce my review again and definitely contact a manager. read more

This review is not regarding the whole grooming area. I actually had my dog groomed there, and had a really good experience. The one star is given because there was a dog being groomed at the time I took my dog in for his appointment the dog was a standard size golden doodle he was being groomed by a groomer by the name of Hugh. My husband and I stood and watched in horror as Hugh took a comb and just ripped large clumps of hair and mats from that dogs ears completely ignoring the dogs, cries and sweet, gentle mouthing on his arm to stop what was hurting. It was absolutely painful to watch. I wish I knew who's dog that was. I would love to tell them how their dog was treated and to never allow Hugh to touch that dog again. I did call and report it to the manage, we will see where that goes read more

Everyone was super nice in the groomer area. No issues there. I got the bath and furminator for my border collie. Everything was fine with pick up but when I get home I run my hands through his hair and I get a massive clump in my hands. So I keep going. This picture is just two minutes worth of getting hair off of him.... $70 ain't worth it if I just have to brush him myself afterwards. Unfortunate read more

PetSmart - Pile of hair I brushed out after groomers. This was only two minutes worth of brushing - Pet Stores Near Me - Beaverton, Oregon

I want to give a soeci shout out to Nicole in the aquarium department. She was very helpful, polite, and professional making sure the questions and things I needed were answered. She took care my sit and I was extremely stoked especially after a long day of work. Thank you Nicole for your great customer service. read more

I go here pretty much weekly. I foster cats so I can have 6-14 at a time. I will spend $50-$120+ per trip. Usually closer to $100. They are always well stocked. They always have employees walking around asking you if need anything. The points add up quickly to get $$ off your bill or coupons for grooming. They have a good variety for cats of good quality food AND one that actually gets eaten. This is my go to place. read more

My dog has gone to petsmart groomers for about a full year now, this location at least 2 times, usually with no issue. This time we had a groomer we have never had, just an overall poor experience. Within 20 minutes of drop off i received a call asking from said groomer who told me a dramatized story of how many attempts of bites my dog who is a 13 pound Maltese attempted. She ended it by saying she is soaking wet since i got her out of the bath but i cant groom her today but i can schedule you for another day?? huh how are you going to say come get your wet dog she tried to bite me but you can come back TOMORROW? wtf read more

Called grooming to inform them I was going to be approx 10 mins late. They were okay with it. As soon as I pull up they said it was cancelled and moved another spot up. Don't tell a customer that it's okay, have them drive all the way to the store to tell them it's cancelled. They called exactly as I walked in. I would've just stayed home. Rude customer service. No wonder I never come to this PetSmart even though it's closer in proximity. Never again. read more

I went today with my best friend and boyfriend looking to adopt a cat and check out some of the animals and was very happy to see the kitties. The employee that helped us was very kind and talked to us about the specific cats and where they came from originally and walked us through the adoption process. The only thing I had a problem with was, after the girl who helped us walked away, no one was able to tell us exactly where to make an appointment to adopt. Luckily, the shelter called us and set it up but it seemed like some employees were not answering or able to answer. We were confused as to what we needed to do and it wasn't until my boyfriend stepped in and asked that we finally got a direct answer instead of being redirected. Overall that was the only downside, still a pretty great experience! Headed back tomorrow to fill out paperwork and bring Apricot home! read more

I shop at PetSmart almost weekly and when I visited the Beaverton location to exchange a heater for my fish tank, the cashier questioned me extensively and was obviously judging me with whatever narration she had in her head about how often I shop at PetSmart and even asked me where I live because I go to different locations. Not that it's ANY of her business. I was made to feel extremely offended and should have said something but held my tongue. She made my transaction last a lot longer than it should have and I feel another associate should have picked up on my frustrations and intervened but no one did. Avoiding this location at all cost. Suggest you do the same. PetSmart in Tigard is my go to. read more

Worst Petco I've ever been to. Dead fish floating around the tanks. I told the employees and they didn't even seem surprised.

Booked an appointment over a month in advance. When THEY cancelled on 5 hours notice I received attitude from them. Avoid if possible

I was surprised to see this store only had three stars, so I'm going to balance it out a bit. This store is a gem, especially relative to some other PetSmarts. It's always clean, the animals seem well-cared for (for a chain pet store, granted), I can always get help, the staff is generally friendly and knowledgeable. On my last visit to purchase a large aquarium, they went above and beyond to make sure I was happy. Shout out to the manager and to the staff. Keep up the good work. read more

I have a Labradoodle, and I wish I would have checked the Yelp reviews before taking him to PetSmart. I have gone to three different one with terribly inconsistent services. The worst being at Washington Square! Beware, if you dog isn't COMPLETELY tangle free, their remedy is to shave them down to the skin. I know what you're thinking, maybe the dog was too matted to do anything different. Well, No! When I arrived, they did a full body check for mats from head to toe, and told me it would be easier for the dog and groomer if I added a high end conditioner to his groom, which I did. Three hours later (3) I got a call saying they found a few body mats and thought my dog would be more comfortable if they took him down to a size "4 blade". I wasn't sure what that was so I looked it up and while it was shorter than I wanted, I agreed for my dogs sake. When I picked him up four hours, and forty five minutes later they were still working on him. The manager who was very nice, met me and said they really thought taking him down to a size 10 blade was the best choice. When I finally got my dog back 5 hours later, he was SHAVED DOWN TO HIS SKIN!!! After quite an argument, they finally admitted that his groomer probably needed a "little more experience". DO NOT TAKE YOUR DOG TO PET SMART EXPECTING A PROFESSIONAL GROOMING EXPERIENCE! Their groomers need more than experience! They need to go back to school and try passing again! Terrible experience, I will never return. read more

Took my golden retriever here for a bath and nail trim. I mostly brought him here for the nail trim because that is the one thing he won't let me do independently. I dropped him off for 3 hours (which makes me uncomfortable to begin with). They call that he is ready and when I arrive they inform me that they didn't trim his nails because he was too squirrely. Yes, I know, that's the whole reason I brought him here. They gave me a discount, but I won't be back. read more

Came here looking for a specific betta tank (Topfin Soothe 3.5 gal) and to scope out plants and decor for the tank. Spot for the Soothe was empty and a very friendly and helpful staff member went to the back to check on their stock. He came back with a pile of tanks from a recent shipment (they had what I needed!) and refilled everything for me. Nice selection of different tanks (sizes and prices) available and a large wall of decor and plants (mostly plastic, some silk). Bought 3 living plants as well, all were healthy and in good shape when I got them home. Where they really stand out is in the condition of their bettas. I've been to several shops looking for a betta only to find the fish looking droopy and half dead with ratty fins (looking at you PetCo). Not here though! Every betta I picked up was alert, curious, active and in beautiful shape. Impressed! read more

Their grooming salon consistently does a great job and they are very friendly and remember all their four legged clients by name. read more

PetSmart - Photos with Santa at Petsmart. Proceeds go towards a great cause as well. Indigo - Pet Stores Near Me - Beaverton, Oregon

we took our pet to her grooming appointment. she's been there before, but has anxiety seizures due to a ptsd from a attack. the groomer ran out to my husband ( outside the grooming area) and was snotty, rude, and uncaring about Roxy and all . telling my husband they couldn't take her. we will never take our fur babies there again. Petsmart and their services are no longer desirable. read more

Monday afternoon and on a mission to find items for my dad's pond. I doubted Pet Smart would have it so checked just in case and it was so easy to find. The store is sectioned by animal, then various categories of food, toys, cleaning supplies and so much more. Nice and air conditioned with employees at the check out and off to the side as there were bunnies out (not sure if they were for an event or to be adopted). Lots of info on the next animal adoption weekend too. Finding what I needed was easy and so was paying for my item. The cashier was bubbly, and interacted with all the customers in line except for the fact that the card machine was being trouble some due to the store asking questions like a survey which made the card machine seem to freeze up. It seems that every cashier stand has a box of dog treats on hand to give out too. Though a little out of my way, clean store, organized aisles, and friendly staff read more

I went to the store to book my dogs grooming appointment. I get a call and they say that the groomer I was assigned with was moved to a different PetSmart. So I rebooked online and it says there was availability TODAY. I thought maybe someone cancelled their appointment because it happened last time. So I booked it. Now less than an hour before his appointment we get another call and his groomer says that he doesn't know why it was available to begin with and he can't groom my dog today. Now I try to call them back, no answer. I tried to rebook online but next availability was a week from now. Our appointment keeps getting pushed back!! read more

Waited 10+ min to get my online order. Guy at the register saw me several times and not once did he call for someone or even acknowledge me. There was a line too and he didnt even call for a second cashier. I went and got the product myself and waited in line since that was faster. read more

A huge thank you to Aaron for helping me get my dogs prescription dog food (which was really hard to find) during the covid crisis. Thank you for being so kind read more

My fur baby had such a messy hair do. It was time. Chloe needed to have her spa day at a local chapter -Petsmart Grooming at Walker Road locale. All of the ladies have great mannerisms with the dogs, seem very loving, quite knowledgeable and patience beyond, keep up your professional service. PS Chloe loves her new Do! She had an older gentleman driving his caddy say hello to her; it was a sunny ride home, the window was down. Asked me who's driving? Me or her? Then Informs me she is the cutest little dog. Thanks again Pets read more

The five star review reflects the dog training. I highly recommend any classes with Brian. He is a wonderful trainer and we got more out of the class than we thought. It is so nice to see someone who is truly passionate about their job and wants to make a difference. I had the opposite experience with the grooming center. I'd give that 2 stars. I made an appt well in advance for a 30 min puppy bath. On the day of they were very busy and said it would be 2 hours yet they started on a walk in dogs nails right away. They kept my dog in a cage while they caught up on other dogs and continuously tried to upgrade me to nail filing even when I declined. read more

I have enjoyed visiting and shopping at this Petsmart for many years for a number of reasons. First, of course, you can bring your pet to the store with you. It's so much fun to walk up and down the aisles and run into pets and their people. It's especially fun because everybody is laid back and willing to stop and talk while you visit with their pet. I'd love to bring Sophie, my cat, but she's very shy and only hangs out with me and hides when visitors come to the house. Second, if you need some entertainment, just go to the back of the store and watch the furry clients in the doggy daycare center. Gotta love those dogs. I also enjoy stopping off at the cat adoption center and petting and giving some love to the kitties there. Third, check out the small animals, birds, and fish up closer to the front of the store. It's always great to see all degrees of cuteness or watch a youngster get their new friend ... heartwarming. I'm not a huge reptilian fan, but they always appear healthy and well tended as do the fish. Fourth, great prices on cat food. I have to have a certain brand for my grey girl, Sophie the Cat, and they always have it in stock and again at a decent price point. Fifth, the store always seems very clean. Sixth, the employees are invariably friendly and accommodating with their time and information. While this is a large chain store, the employees always give me the impression of the same kind of service you might get in a smaller neighborhood pet shop. I think this number of good reasons recommends this store as an excellent place to shop for your furry (or scaled) darling. Be sure to bring your dog or cat so I can stop in the aisle and ooh and ahh over them. read more

I used to take my Bernese pup to a not-to-be-named groomer but he hated it. He literally had to be carried inside the last time and that was it for me. I called around to some places I knew and they were all booked. I then remembered PetSmart did grooming and I called them and they got me in. Getting my oversized pup to go in was another matter. The first time I brought him there, he wouldn't even get near the door of the grooming suite. But their wonderful staff saw the trouble I was having and realized he was scared. Several came out and said "hello" to Ruffles and offered him treats and lots of petting. At one point, a young man literally got on the floor next to him giving him treats and petting him just trying to make him calm down. Eventually, after a suggestion from one of the gals, we got a running start and ran him right through the door into the salon. That was many months ago now and Ruffles loves to go through that door and see Jen k (his usual groomer) and all the other wonderful people working there. I could go on about what a wonderful job they do and how wonderful his fur smell but what I really want to tell you about is what happened today. Besides him being recognized by name by several staff throughout the store, and the usual friendly greeting inside the salon, it was after the appointment that Jen went running for a bag and came up behind me to hand it to me. It was a Christmas gift bag with toys and treats and even shampoo set accompanied by a lovely card with personal messages from the staff. This is something you just don't see very often but it's amazing! I am grateful beyond words for their caring, generosity and professionalism. I recommend them to everyone with a beloved furry family member. They are the best!! read more

PetSmart - Ruffles - Pet Stores Near Me - Beaverton, Oregon

Groomer review: My husband and I relocated to Beaverton recently. We've taken our dogs to the PetSmart off of 25th in Hillsboro for 7 years and have always been happy with our groomers there. We decided to give this location a go. I'm not generally in tune with "vibes, man," but from the moment I walked in I had a bad feeling. The gal that was checking the pups in seemed brand new and everything that I wanted took a lot of explaining. I am not a terribly picky owner, and there are enough notes in our file that make it pretty clear what services our dogs receive, and they rarely change. Some hours after dropping the girls off I received a call from the groomer asking if she could cut down my King Charles spaniel's ears because there were a couple of knots. I consented, thinking they were going to cut out the knots manually because her ears were in no way matted heavily. When I picked up the dogs, much to my surprise, my spaniel came out with her ears completely shaved down. If you've seen this breed, their long ear hair is an identifying characteristic. While I really don't care about her being "breed standard," I do care if my dog looks really stupid. And she did. My other dog literally had shit on her ass still. Oh, and they straight up lost my spaniel's collar. Insult to injury: they wanted to charge me MORE than I normally pay. I insisted on speaking to a manager. The poor young dear did not seem terribly interested in the litany of issues I listed, or that I was so angry I was shaking. She mostly wanted to make me go away and never once apologized. The best she offered was half off, and was so kind as to throw in a new collar and tag. Because I couldn't put my dog's leash on. Because they lost her collar. Which still blows my mind. PetSmart might have lost me after a botched grooming job, but they definitely lost me after the way that it was handled. I'd give them zero stars if I could. read more

I've been coming to this location for years because it's the closest to my house, but just last night I went in to get my dog's toenails trimmed, and the girl who trimmed them (Makayla) did an amazing job. It only took a couple of minutes, and it was done cleanly and at the correct angle. I will definitely make sure she is working the next time I come in for a nail trim! read more