Most of the time I like the grooming service I had - it is the cheapest around. But of course, remember whom you got a good haircut (or at least remember the bad ones). My experience with Saina was below average: hair was cut way smaller than I specified. Facial hair was uneven. She did not put the bow (shows the negligence). Our dog looks terrible. Anyway, their vet service is great. So, I will be back to Petsmart but will skip Shaina, the groomer. read more

There are a handful of people who work here that are very polite AND knowledgeable. However, other employees don't seem to be very interested in pets or know a lot about the animals. Also If you're coming here to get some dog food you'll be fine, they do have a lot of variety. But if you need someone to help you In the fish/reptile/rodent area GOOD LUCK. Every single time I come here I wait about 20 min for someone to help me. The other day I waited and then politely asked someone up front to send someone back to help me. Still no one came back and I saw a couple employees walk right past me and I finally had to leave to run the rest of my errands. read more

I had a bad experience but Brandy followed up and resolved my issue. My experience with the groomer was horrible. Brandy being willing to listen and provide options really turned this review from a 1 star to 3 stars. read more

I got my dog groomed there on 1/2/16. Although her haircut looked great, I didn't realize until I got home that they had knicked and cut her all around her neck and ears. My sweet social dog would cry when people (she knows and loves) tried to pet her. This lasted for over a week. I bring her to work everyday and she would just lay there is a sad depressed state and occasionally try to shake her head but she would stop because it hurt. This place is horrible. I've been to groomers at other PetSmart's and never had a bad experience. Also, I made an appointment and when I dropped her off they told me it would take 4 hours when I dropped her off. It took 6. But, the bigger issue is that they left me with an injured depressed dog. She is just now getting back to her chearful playful self. NEVER go here. read more

I had been here previously and had a great experience with Stephanie so when it came time to book for the second time I knew where I was going. I ended up having to reschedule due to a last minute out of town commitment for the next day. The woman i talked to on the phone was super friendly and said it was not a problem, rescheduled me for the next day, we even discussed multiple times that were still available. The day before my rescheduled appointment I received a voicemail from my new groomer asking if I could come in a little earlier due to my type of dog (cocker spaniel). I called her back and talked to her and told her I had a commitment in the morning but that i could possibly come in an hour early or if we switch to an appointment earlier in the morning I could make it work. She kept telling me she wouldn't have enough time to finish my dog so I asked her when she would need him by to complete the grooming but she couldn't tell me and could not give me an earlier time after she said she could. I also explained to her that my dog is cocker spaniel mix and is about half the size of a full bred cocker but she really did not care. She then told me that she needed to reschedule for another day but I work 7-5 during the week and would not be able to bring him in. We ended the conversation with her telling me the time was ok. Three hours later I received a call from another woman from PetSmart saying I have to reschedule for another day or come in earlier. I then questioned this new person about what times they had available earlier which she could not give me any after stating that as an option. I ended up cancelling my appointment with them as it was becoming incredibly frustrating and the second woman I talked to was quite abrupt and rude about it. Thankfully, I have another PetSmart location by my house that I called and was able to get in for the same time as my other appointment with no problem. I have no desire to ever go back to the Ikea Blvd location for grooming. read more

WOW WOW WOW is all I can say to describe my experience. Shaina is sooooooo AWESOME!!! I have been taking my yorkie to be groomed professionally for years and there have always been issues with other groomers like her coat not being clean, her haircut looking botched, her sanitary save isn't done correctly, her being cut by the groomer, etc. Last week was the first time that she was absolutely perfect :):):):)!!! I mean her hair was cut evenly, her coat was so smooth and soft, the sanitary shave was done correctly, her paws were immaculate and her teddy bear cut was absolutely perfect. This was the first time, in history of all the other groomers that I was so happy with how my dog looked. My Yorkie was happy with it as well. She was smiling when I picked her up. She is usually really nervous about going to the groomer but Shaina's demeanor was very calming to her and I for one am very thankful for that. I definitely gave Shaina a tip because she is totally AWESOME and I will be back to see her and ONLY her. Go see Shaina because you and your pet will definitely be glad you did!! :) read more

I continue to try and give this location a chance but I'm done. After requesting a bath service which includes a nail trim, I got my dog back wet, smelly, and with nail shards hanging off. When I asked them to make sure not to have shards hanging off they insisted I'd need to upgrade to a nail grind for $15. I can certainly file my dogs nails. I was just asking to trim and make sure there are no hang nails that need to be clipped off. Horrible service- don't waste your money! read more

Less than a week after purchasing 2 fish from them, both fish have died and whatever those fish died of killed my 2 guppies and female betta soon after. I have kept fish for close to 5 years now and have never had a problem until this set of fish from them. I had let them set in the bag for 15-20 minutes before adding them and I didn't mix the waters. I wouldn't recommend buying fish from them. read more

This is a Review about the dog training classes Taught by Megan. I have been taking my dog, Ronan, to training classes since I adopted him. When I first got him (about a year ago), he was shy, suffered from pretty bad anxiety, and lacked confidence in anything he did. The adoption fosters recommended we sign up for some training classes to do together to not only help him learn how to sit and do basic commands, but also to help us grow a little closer and bond a bit. Megan has been key in helping Ronan become the dog he is today. she worked with him specifically to help overcome his individual obstacles. He has since passed his puppy class, the beginner, advanced, has achieved his CGC certification, and is currently in therapy training. Both of us look forward every week to coming in to PetSmart and seeing Megan, Ronan LOVES her and he is no longer too shy to show it. Megan is so personable and is not afraid to share with her clients that she wants to be there for you for any questions you might have even after the training is over. Needless to say, Ronan and I will continue taking training classes from Megan as long as we can. I'm so happy with the knowledge and quality of service provided by Megan, as well as the customer service and personification throughout the training. I tell all my friends who have dogs to go to this petsmart and ask for Megan for their training classes because she is worth it! For a little over $100 a class for 6 weeks of guaranteed bonding time between you and your puppy, you just cant beat it! Every time I take my German Shepherd out in public now I get compliments on how well behaved and amazing he is, and I have Megan to thank for that! In summary..Woohoo! As good as it gets! 5 stars for pet training at this petsmart, and 5 stars for Megan! read more

I had my Shizu Pom who about 25 pounds and Havenese Pom who is 5 pounds groomed around February. I have been several times and each time not pleased. No one to blame for going back is myself. They did have a guy there at one point who wore a bandana who was awesome. The last time was the last time. My fluffy little Havanes came out and I did not know why the girl was reaching me a cat. My baby reached for me and hugged me so tight. They cut her long ears which have never grown back. My neighbor came over and she cried when she saw her. My husband and I left before I went off. All her hair was cut to a skinny. I called for a manager who was not in that day but I spoke to later. Offered me a discount for the next time. I will never bring my babies back. The last time before this they hacked my little one. I called right back and they asked me to bring her back to fix her. They had been there 6 hours or more no way. Never again read more

Let me preface this by saying I like PetSmart a lot. I feel they provide excellent choices for their consumers. Also, let me say that I have worked at a much higher level of customer service than PetSmart employees for over a decade. I usually like coming to this store as it is convenient to my home and have been coming here for years. My experience 2 days ago prompted me to write. I had put my cat of 12 years to sleep, after a horrible 5 day decline, the day before so I am grieving to be honest. I needed some new food for my remaining cat and had researched a couple hours prior to going. I went at an off hour to avoid the crowd as I didn't want to speak to anyone, quite frankly. I walk in and walk over to the food isle. The store is empty. I notice an older female employee hurry over and proceed to stand 10 feet from me and stare at me. She awkwardly fumbled with stock and stood there staring for a minute or two. Now, I don't know about you but employees staring at customers in an empty store is uncomfortable to me. She didn't say hello she just blurted out the standard "Can I help you?". "No, I'm fine, thank you". Then over comes "The Warden". She was the stocky female manager who had the presence and demeanor of a correctional officer. She stands there and starts talking to her employee, staring at me. I pick up my food and walk past her and head down the food bowl isle to check on bowls. Well, here comes The Warden following me. She looks over at me and here it comes in standard autonomous tone - "Can I help you sir?". I say "No, I'm fine I just want to look around" . She got huffy and says " Well I just thought you needed help". Here's the problem. I didn't ask for help. I've got a bag of food. I'm fine. Am I going to have to go through this on the next isle with the next employee? Continually forcing a customer to engage employees because you want to help them is absurd, redundant and very annoying. Especially when there are more employees in the store than customers. Why not just be present and available, without being intrusive. You didn't offer a hello or smile. You assume I need your "help". You stared me down and followed me around. If I need your help, I WILL ask you for it. Why not just ask the girl who already asked me, that you were just talking to, if she had touched base with me? That solves the whole problem of being redundant, right? I just want to leave now because I feel watched and awkward for wanting to be left alone to shop as I saw fit. I wanted to spend money but wanted to leave more so I go to the checkout and this is where the second star came from. The young cashier was really cool. Thank you. And one last time, The Warden comes up and stands 2 feet away from me while I'm paying and glares at me until I leave the register. Who do you think you are? My pet died a couple of days ago and all I wanted to do was shop in peace and not be bothered. Is it that important for you to inject yourself and your staff into the shoppers experience, that you ignore the finer tenets of customer service? FYI, customer service is about the QUALITY in which it's done. Not the quantity. This manager should first look at herself and iron out her own kinks before trying to "help" everyone else. read more

So I took my little dachshund here once when she was little to get her nails clipped. This was the first time she had ever gone to a place like this to have her nails clipped and she freaked out, pooped on the lady but eventually after letting me hold her while they clipped, we got it done and it was fine. Well I come in today to try to get her nails clipped, it's been months and months since then and she's had her nails done at different places and she's been fine, she was seriously a baby when I came here. So I walk in and tell them my number and next thing I know I'm being told that they don't want to groom my dog because there's a note on her profile to not book her because she freaks out. So I tell them what happened and that she's older and she has been fine but this woman kept telling me that no they didn't know the situation and they weren't going to do my dogs nails. It was complete bullsh**. She's going on about how she just doesn't want to hurt my baby and like I'm standing right there telling you it's okay and there was plenty of other people in there willing to do it but that one woman wouldn't let them. So guess who lost my business and I come here all the time to buy my dogs toys, collars, treats everything. Completely unreasonable. My dog shouldn't be punished for one incident that happened when she was a puppy. It's insane. And all she even did was poop on the girl! Give me a break!! read more