Reviewing only the store, not grooming, which we haven't used: Smaller than the pet superstores, it still managed to have a surprisingly large array of cat food and toys, which tend to play second fiddle to dog supplies in similar mid-size shops. We picked up some fun toys I haven't seen endlessly elsewhere, including a nifty rubbery crawfish throw toy that I think will blow our kitty's mind. Also appreciated, staffers greeted us and paused their friendly chit-chat, unprompted, to ask if we needed help. read more

Always very nice, the prices and convenient. Can always find what I need for my dogs and cat.

Pet supplies has some good deals from time to time. I supported them for years with my two dogs. Treats, toys, food, prescriptions. They mailed me a 25% off grooming coupon. I'd never used their service so I gave them a try. Firstly they didn't even apply my coupon at checkout. I asked about it ahead of time and they took the coupon from me and a said they couldn't apply another discount because they already took $10 off for not trimming his nails! They even called and asked to charge me an EXTRA $30 for more time on my dog, and they didn't trim his nails?! I tipped the groomer because is this their fault? I felt bad not tipping. When I reached out via email about all these issues, they argued with me for a week. Then they said there was no coupon for 25% off grooming. I told them to review their own marketing because they sent TWO postcards advertising this. Then they said I'd have to come into the store to get my coupon applied. Like they wanted to waste my time MORE or try to embarrass me? After a week, another manager stepped in to apply the coupon but offered no other financial resolution to make me happy such as returning my $30 extra fee, or returning my tip to the groomer. They wanted to "fix" the cut, how can you add hair back if you cut it too short? Overall I was upset with the manipulation of overcharging me, not applying the coupon which was the reason I gave them a shot, and didn't even complete the basic service! read more

Love this place of my dogs' food but I'll never bring my dog back for grooming. They have good sales and a good variety of natural treats that my dogs love. I brought one of my pups here and regretted it. Like someone said in the reviews, they called and told me they're charging me $20 because he was being difficult. They kept him for hours to the point he had runny stool and kept pacing back and forth from anxiety when we got home. He wouldn't let me out of sight. They didn't trim his nails nor pluck the hair in his ears like I asked. His cut was shorter than what l told them even after picking the trim amount on a display board they showed me. The groomer who seemed to be in charge was short and kept interrupting with excuses and explanations that didn't make sense. She doesn't seem to be managerial material as she was getting emotional and wouldn't even hear me out so I still tipped her and left. I've taken him somewhere else and he's done in 2 hours! Here they keep the dogs for hours which is greedy! They take in as many as they can and you have to wait for your pup for hours! I found Tammy who used to be the manager and best groomer here and will now take my business to her. read more

I ordered wet cat food online for the strays I feed. When I picked it up three cans were missing. I went inside to let cashier know I was missing three cans and she called for a manager. I explained to him what happened and he said the other three items was out of stock. It showed online all items I ordered was available. He also said someone called to let me know. No one called...I had NO missed calls or voicemail. This is not the first time something like this has happened at this location. The employees are unprofessional and lazy. They need more training and better communication skills. I would rather been given three more cans of the same flavor than nothing at all. Please don't try to read my mind and make decisions for me. A simple phone call would have fixed everything and I wouldn't be leaving this bad review. Unfortunately, this store has lost a customer because I WILL NOT be shopping there again. read more

Nevaeh groomed my golden retriever and did a great job.. Dropped her off and she was ready for pick up within a few hours.. read more

Pet Supplies Plus Charlotte - Elizabeth - Maeve before groom - Pet Stores Near Me - Charlotte, North Carolina

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This used to be a 5 star place but now every-time I come here there is some kind of issue or problem. They won't provide any corporate policy on their grooming, they tell you to call corporate. They should be able to provide that. But really they just wanted to be rude. I used to come here a lot. Service is down hill big time. Pet Smart is also less expensive. read more

I've had a horrible grooming experience with my fur baby at petsmart and decided to try out pet supplies plus. Navaeh was very knowledgeable and patient with my dog Nova. I loved the way Nova turned out and I'll definitely be back for future grooming. read more

I'm giving two stars simply because the people who work here are usually nice and the selection is good. However, I'm very disappointed with the aquatics department. The water quality in the fish tanks is so poor, the fish are suffering from stress and disease, the plants are covered in algae or melting, and the poor snails are literally disintegrating. I know the general thought is "oh it's just some snails" but these are living creatures and they're dying a pretty terrible death as the acidic pH and extremely high nitrates eat away and disintegrate their shells. You shouldn't operate a pet store if you don't care about the animals. All of the animals. read more

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I love this shop. Super convenient and they have their own parking. Love their freshly made cookie/treats. :)

I love this store and go there for all of my pets needs. However I want to caution you about Old Mother Hubbard dog treats. I gave two varieties to my dog and she got alarmingly sick...copious vomiting after both flavors. I eliminated everything else in her diet until i determined that this was the source. The brand does not have a website so this was the most prominent place I can respond to this. I urge you to not buy any dog treats under this brand, unless you enjoy scrubbing carpets and cleaning up quite frequently and I also recomend that the store discontinues this brand. I also urge you to look at the reddit thrad concerning this. I do encourage you to continue to support this store...it is not their fault, those treats are sold all over, I just know those treats made my dog very sick. read more

Love the one on seventh and Caswell, associates are always very friendly and very available for any questions. Always greeted warmly, check out is friendly and efficient and the variety of products in this store is amazing. read more

I have used this store multiple times hoping for a different result but isn't that just the definition of idiocy? 1. Online delivery orders? Wrong house. Call them and they don't know what happened or where it was left. 2. Online pickup orders? Never ready. You have to go in and even then you have to tell them what you ordered. My mother picked up my order and they made her pay for it even though I already had. Call them to see if they will credit back the online order but nah -- my mother had to drive back over there. 3. Took back the kitten food because they gave me the wrong thing. One can missing out of a case that they had plenty of single cans to add back. Wouldn't take it back despite me having my purchase order. Had to just buy the cans that I ordered originally (for the THIRD time). 4. Lots of coupons but read the fine print before you go -- this one is good for only two hours and that one is only good on next Tuesday. I've given them more chances than they deserved. 3 stars for location and hours but don't look for much else. Know what you are there for -- get in and get out;, and it might be worth it. If you expect to see the same person twice or for anyone to have common sense, look elsewhere. read more

The lovely young lady with the red hair that checked me out yesterday was great!!! She was very respectful this is not my first time I've came into this store. She always has a smile on her face an greets me as soon as I walk in. Hopefully you guys keep her because she makes my visit very worth it. I stay on the other side of town an I love coming to this location they always have what I need and great respectful workers. read more

I have been loyal to Pet Supplies Plus for several years, and have had a great experience at many US locations including this one until today. The assistant manager, Kristin, was curt and uncooperative with her subordinate retail associate when we needed to do a coupon check at the register. Mind you, Kristin was in the back and it took the associate requesting help THREE times over walkie talkie for Kristin to finally agree to come to the front. It turned out I was two CENTS away from being eligible for the coupon. Kristin refused to price adjust so I could be eligible even though I'm in this store weekly spending hundreds of dollars on my dogs. This negative experience with Kristin makes me question my loyalty to the Pet Supplies Plus brand. People should not work in retail when lacking a customer-oriented attitude. read more

I loved finding exactly what I wanted at this Pet Supply store and I loved knowing I was supporting a locally owned store rather than a big box store. And a friendly staff member was exactly where I needed to be and helped me quickly, knowledgeably, and very kindly. Yay for that! I highly recommend and appreciate this store. :) read more

Pet Supplies Plus Charlotte - Elizabeth - Sam-Sam and Squiggle LOVE their goodies from Pet Supplies Plus! 3 - Pet Stores Near Me - Charlotte, North Carolina

Angel did such a good job on my handsome boy! They were so friendly and I felt at ease leaving him there for the afternoon! read more

Pet Supplies Plus Charlotte - Elizabeth - Weezy after his grooming with Angel - Pet Stores Near Me - Charlotte, North Carolina

Stopped in to give the pup a bath and pick up some treats. I told the cashier I was going to the dog station just like I've done for 2 years. He told me they had a few back there and I said " I'd wait." Team member Kirstin came out of the room and told me I had to pay 1st, never had to do that before and if store policy changed why didn't the cashier express this when I told him I was going to the bathing area?!! I had to clean the stall before I gave my pup his bath because I didn't see any employees. We shopped for some treats and upon checking out Kirstin asked "are y'all still here?" She then wanted to inform me of the 30 minute rule in case I didn't know in front of the other customers in line. She is both unprofessional and quite unpleasant. I don't need to be chastised for shopping in your store which I may NOT do again. If she is that unhappy in her position maybe she needs to seek other employment maybe something in the security sector seeing how good she is @ policing the dog wash area. We spend a lot of money in this store with our 2 Furr babies. I will not be humiliated or disrespected by any of your employees! Linda Skunda read more

Even exchanges for expired items are not allowed if you brought items on sale. You must pay the difference or refund only offered

Everyone in the store is extremely nice. As we all know at this time it is hard To get supplies But if they do not have it. They will call other stores to try to find what you need.. And don't get me Started on the grooming department. They are wonderful will stay late We'll do everything they can to help You with your pet and love your pet. And all of the groomers love your pet as much as you love them... Which is definitely a wonderful change. read more

Great store. The staff really go out of their way to help. Happy grooming is now featured too!

The front cashier (blonde hair) was very friendly. She helped me find just the right food for my dog.

This was my first time taking Remi to get groomed at Pet Supplies Plus. The staff was extremely friendly and knowledgeable. They put me at ease leaving Remi. I would highly recommend them! read more

Too bad such a good pet store is receiving such a low rating. This rating is solely for the front end cashiers though! Every single time. Every single time, there is an issue at check out! On numerous occasions, my discount or coupon is never applied appropriately or I am double charged. It is past the point of ridiculousness. Cashiers have absolutely no people or math comprehension skills. read more

I have been purchasing our dogs large bags of dog food from Pet Supplies Plus. They are always delivered in a very timely and friendly way. (There is always a Thank you card attached to the bags!) I would definitely recommend shopping here. read more

The grooming Team always goes above and beyond for my baby. My dog is particular & sassy - these ladies do a phenomenal job with her. she always leave happy , fluffy & smelling awesome. If i could give the Grooming team 10 stars, I would. Shout out to Angel , you can tell she loves her job read more

A most excellent store with competitive prices, helpful and knowledgeable staff, with a variety of products to choose from

I was greeted by one employee when I walked in the door who helped me find some items and was checked out by another who went out of her way to assist me in finding a coupon code and getting all my items to my car. I am a repeat customer but have not been in the store in a while because my dog passed away 17 months ago. I just a adopted a new one and the staff went above and beyond. I LOVE Pet Supplies Plus and I'm so thankful to have them in the neighborhood!! I'll be back in a day or two for my name tag, etc! read more

I spoke with the owner of PetSupplies Plus, Mr. Matt Grimm. He asked about the well being of my dog, Bella today which I appreciated. Mr. Grimm should never have to apologize for another adults insulant behavior towards another customer that patrons his store. I certainly would never dismiss her behavior as "perhaps Katie was just having a bad day". It's indefensible. The "unspoken rule" of a thirty minute dog wash is unrealistic. There is a difference between washing a wiener dog versus a sixty-two pound Labradoodle that had diarrhea all over her coat from Clostridium! Your "unspoken rule of thirty minutes"should be posted to avert any more confusion. Not once did Mr. Grimm attempt to retain my business, nor did he assure me that his manager's behavior would be addressed, or corrected. The Elizabeth and Cherry Community has become more diverse. I would urge Mr. Grimm to have his employees to take some cultural sensitivity classes in the near future. read more

Angel groomed my yorkiepoo. She was amazing! He was matted due to not being groomed in a few months and she had no problem taking him and cleaning him up. Petco turned me away and she made time for me the next day to get him in. He came home feeling like a new dog. She was very personable, kind, listened to me and understanding. I will continue to go back to here. read more

I am so pleased to have found Tami to groom my standard poodles. Tami was recommended by a friend I have confidence in - she is a certified Master Groomer, but still it is always hard to leave your dog with a new groomer. We have now been clients for a year and could not be more delighted with her care and knowledge. read more

I love this place because of the full service fog wash and it's pretty affordable as well. The employees are always friendly and helpful and the cream very nice. The bathrooms are always clean and well kept. The store is always organized and easy to find what you need. And the prices are very affordable. read more

This is an AMAZING pet store! The staff is always incredibly helpful, the selection is great, and, in the very rare instance I need them to correct a mistake, they're always great with customer service. 10/10 would recommend for any dog owner! read more

Tami has been grooming my dogs for over 11 years, and I've followed her wherever she goes. I'm so happy that she is now at Pet Supplies Plus in Elizabeth. My dogs absolutely love Tami and are actually excited to go to the groomer for a spa day. I 100% recommend Tami! read more

Angel did a great job grooming our dog!!! Will definitely be back!!!

MANAGEMENT EXTREMELY RUDE! This place used to have better service and value you as a customer more! I have been coming to this store for years and over time things have gone downhill! I've had a few issues with them and when I asked for a customer service or corporate number I was told they didn't have it off hand or I could call back. This last experience is where I draw the line and decided I would not patron this location again! (Get ready for the dissertation) On 1/23/23 I experienced one of the worst customer service experiences ever. After my husband tried to place an order online using a coupon code he received an error that the code was unregistered. I contacted the store on 2001 E. 7th St. in Charlotte. The manager Justin told me the code couldn't be used because it was used already under that email address. After hanging up, I placed an order using my account using the same coupon code. I meant to do the order as a delivery and called the store to see if the order could be changed to delivery. I was transferred back to Justin. Justin proceeds to chastise me, he started yelling and told me that since he already told me I could not use the coupon he was canceling my order. I have excessive coupon usage on my account and just because another account was used it doesn't mean we can use the coupon. I explained to him my husband ordered it for the dogs he takes care of. I asked him to place an order for me due to a mix up in the previous order. So the order was being placed for me. After I found out he couldn't place the order using the coupon, I decided to place the order using my account due to my dog recently having a litter of puppies. Justin hung up the phone. I waited 15 minutes and called back, asked to speak with Justin and asked if he intentionally hung up on me and he said yes, no apology or expression of regret. I was speaking to Justin very calmly explaining the situation and you're okay with hanging up on a customer that has shopped with your company for years? He said yes and reiterated he would be canceling my order. It has been a few days and I still have not received a refund and the purchased should've been reversed the same day! I expect to receive a refund or to receive the order I purchased! I am extremely disappointed and disgusted by the way I have been treated, I have been a long-standing customer and I will never step foot in that store, especially if Justin is one of your managers or an employee! read more

Just had our first shopping experience here and couldn't be happier. They have a GREAT selection of dog food (the good stuff, too!) toys and the same for cats and other small animals. The employees were helpful and attentive and we were just super impressed by their selection and overall quality. Highly recommend this locally owned and operated pet store to the community. Do your doggos and kitters a solid and shop here! read more

I have to say the biggest best thing about this store is there is always help when you need it. Around every corner, down ever aisle there is always customer service. ALWAYS!! The prices are great, the selection of products are pretty amazing considering the size of the store and there is never a wait to check out. read more