Modern Pet Salon - Ballantyne

4.3 (83 reviews)

Pet Groomers, Pet Boarding

Closed • 8:00 am - 3:00 pm

Updated over 3 months ago

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Services - Modern Pet Salon - Ballantyne

Bath and groom only

Modern Pet Salon - Ballantyne Photos

Modern Pet Salon - Ballantyne - Pet Groomers Near Me - Charlotte, North Carolina

Modern Pet Salon - Ballantyne - Another BEFORE SHOT - Pet Groomers Near Me - Charlotte, North Carolina

Modern Pet Salon - Ballantyne - Before deluxe bath - Pet Groomers Near Me - Charlotte, North Carolina

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Jessica C.

After 2 failed attempts to get another salon to actually listen to our grooming style preferences, we took our mini labradoodle to Modern Pet Salon armed with a bunch of reference photos and crossing our fingers they could give our doodle the teddy bear look we wanted. Danielle (I think she is the owner, too) did not disappoint! I really appreciated that I was able to talk to the groomer directly upon check in about how we wanted our puppy's hair cut / styled. She really understood what we were looking for and executed accordingly! So grateful to have found this salon! (Unevenness on right leg in photo is due to the vet shaving him when he was neutered, not the groomer/haircut!)

Kember D.

I don't even know where to start. [multiple updates below - unresolved - negligence] The facility looks so nice but for some reason whenever I call it goes to voicemail 70% of the time which makes me feel like I can't communicate with the company and they're understaffed. But I was willing to look past that for decent care. I dropped my dogs off and was advised I would get daily emails and photos and ended up having to leave voicemails repeatedly to get an update. I went 48 hours with no update at one point and felt powerless. They were there from the 28th of December to the 3rd of January and I got 2 emails total. When I went to pick them up my dogs had blackened matted poo in their butt and all over their legs like they had been sitting in urine and poo. We were quoted $28 a day for both dogs over the phone originally (for 5 days). We called ahead and extended the reservation to 7 days and were not advised of any additional fees before drop off. We were charged $35 a day for both dogs (For 7 days) and have no idea where either of these figures came from. Both dogs have tears crusted on their faces in big black crumbs like they were extremely stressed but we were told they were sleeping and cuddling together. I have never seen these dogs so much as sleep on the couch together. My small dog is older and doesn't like cuddling my big golden doodle who is a puppy and is high energy. This also leads me to believe they shared a kennel or room? My fiancée picked up the girls and brought them straight home and asked me to meet him downstairs to check them out and help wrangle them. He noticed a smell in the car and was concerned. I came out to help him and it was dry and hard poo and urine. I had to soak in warm water and shampoo for 30 minutes to get all the ick out without pulling and hurting them. I am literally so angry that I don't trust myself to call or go there to complain because I just can't trust i won't raise my voice. My dogs also came home with dirt up their legs as if they ran in the mud multiple days and never got their paws wiped as well. They also stopped to drink water for 2 minutes straight which makes me think they might have not had access to water. My little one's behind area is dyed now with staining where it was previously very fresh and white. I am very disheartened about this experience and question the safety and care of the establishment. This is my first experience and not a very good one unfortunately. I would love to discuss this but I'm wary I'll be contacted since that doesn't appear to be a strong suit unless it's to admonish clients on negative yelp reviews. Update 1: I immediately got a response on yelp saying I will be contacted but have yet to receive an email or a call. This was the fastest response I've gotten in weeks. They clearly are monitoring their yelp page more than their front desks. I would like a full refund for this negative and traumatic experience. This feels like pure negligence of the animas in their care. I wonder how long it will take to hear from their management. Update 2 : I was not contacted. I had to finally contact them after more than 24 hours of waiting. The manager told me she could not refund me but would ask the owner. She called me back and said the owner would not refund us because they did everything they were supposed to. I politely let her know that returning the dogs in a state of neglect and failing to uphold their end of the agreement we entered into verbally(to send picture updates every day) was not upheld. She then told me that they have a kennel manager that should have been checking on the dogs daily so the dogs were very well cared for. I said this was not satisfactory because the dogs were returned in rough condition and they did not communicate without me calling incessantly. She said she apologizes that the dogs were not given a courtesy bath before they were returned but that she's confident they were not neglected. I don't trust her confidence, I trust the evidence. I also do not feel confident that they have to bathe dogs before returning them. This speaks to neglect in a closed internal kennel. They offered a courtesy trim stating the issue was that my pup's fur is overgrown in the bottom area and that's what caused the poo disaster. I literally laughed. I take care of my dogs every single day and this has NEVER happened since she was a puppy who couldn't hold it while we were at work. Also why would I entrust my babies to these people after this negative ordeal?? So she said the owner would call me. It has been 48 hours since the owner was supposed to call and still no contact or voicemails or emails. It appears that they're quick to reply on yelp but not actually resolve the issue or take accountability.

Ellen G.

This was a great experience for both myself and my dog. After a horrible experience with a groomer in Northern Virginia, I was concern. From the moment I called to schedule an appointment, the process was stress free. The actual day of Coco appointment we were welcomed by the receptionist and also her groomer. Coco is part Yorki and ? So her hair is a challenge but her groomer did a fantastic job. We will be back.

Polly J.

We've been very happy with MPS. They do a great job on our sweet baby Frank. They groom him in a reasonable amount of time and Frank doesn't seem to mind going, which is a miracle, because he's quite anxious.

My 5mo pup enjoyed her first trial of day play and deluxe bath at Modern Pet! Definitely recommend! Their drop off/pick up service can be a bit slow because of their attention to detail so remember to be patient. It is great service other than that! :)

Tara R.

My Bruno has been going to the Ballantyne location for over a year. He absolutely loves this place. The staff is so friendly and love on all of their furry friends. Tammy is also a master at make sure Bruno looks handsome for the ladies. We tell everyone about Modern Pet Salon and Tammy, the groomer.

Melinda Y.

Love MPS. My dog loves doggy daycare and the grooming always comes out great. They listen to the way I like him cut. Also the loyalty points are great.

Skin raw from feces sitting on the area.

I'm a breeder and picked up one of my previous pups up from here after a four day stay at modern pet salon with pup owners permission. She had diarrhea all over her backside at pick up on July 29th 2022. Her butt and vulva were so red,raw and irritated from either acidic feces or urine staying on the skin too long. I've had to apply balms for the remainder of her stay with me. Not only that, she brought a canine virus to my other dogs, which she brought from this boarding facility. All my dogs were vomiting and going diarrhea within 48 hours of her being here. I would never trust this place to board your animal based on the neglect and lack of cleanliness I experienced. Edit: Rebuttal to owner: I'm not a competitor. I'm a breeder who watches past pups on occasion. I was posting because in my opinion Lexi was not cared for well and neglected. Frenchies can not reach to lick themselves down south. So that's NOT the truth. They are too short and compact. It's true frenchies are a more delicate breed, but you assured Lexi's owner that you were able to accommodate. Also, Lexi's owner was not notified of loose stools until I was going to pick her up. Yes, I think she picked up a virus or bacteria there as my dogs got sick 24-48 hours after she came here. There's NO other explanation, as I do not take my dogs anywhere. If Lexi were on a raised floor, there would be NO reason why she would have diarrhea all over her backside at pick up. Next time contact me if you would like to rectify this situation and keep things professional and discreet. Or maybe notify Lexi's owner and apologize for things not going well. Maybe assess who worked those days Lexi was boarded? I'm sure you may have cleaning expectations in place, but who was responsible those days? I never once mentioned the dogs name on my first review out of privacy and respect. So you took this to another level. I hope you learn from this situation and can improve on your business. I hope this review helped others seeking a good boarding facility make a wise decision not to use this business until things improve. First pic was next morning after pick up(it had improved a little on this pic so imagine how bad at pick up). Second pic after a few days of balm on her entire backside. Pure neglect in my opinion.

Hena S.

They did a wonderful job on our dood! He came back happy & smelling fresh. The facility is very nice and they give $5 off your first visit.

Best boarding facility in Charlotte! I have been a recurring customer for over 4 years and wouldn't trust my fur babies with anyone else. I boarded both my dog and cat during Christmas and was very satisfied with my experience. I consistently received pictures and updates throughout the week during their stay which made me feel so much better about leaving them behind. They came home looking and smelling amazing! Thank you for taking such good care of them. See you soon!

How cute my dog looked after her grooming

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Andrea A.

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1 year ago

Absolutely Horrible Experience. Do Not Take Your Dog Here! We took our puppy to Modern Pet Salon for the first time because we heard they use scissors instead of clippers, which we thought would be gentler. It turned out to be a terrible mistake. We specifically asked them multiple times not to cut too much of her hair, especially since she doesn't like it, but they insisted she had too many tangles and needed a full trim. Not only did they ignore our request, but they cut our puppy twice, both on her ears--areas where there was no tangled hair at all. They even called us during the appointment to say she was bleeding. Later, they claimed it was because she had an ear hematoma and that they had just trimmed it. That was a complete lie. We took her to the vet, who confirmed that the injury was a fresh cut from grooming and not from any medical condition. She did not have a hematoma. They hurt her, and then tried to cover it up. They also asked us to use an old sock to cover the wound, which felt incredibly unprofessional and careless. Since then, our puppy has been extremely uncomfortable. She keeps shaking her head, clearly bothered by her ears, and she has been very sad and withdrawn. This is the first and only time something like this has ever happened to her. I'm beyond disappointed. Not only should they have never charged us for this awful experience, but they should not be handling dogs, especially sensitive breeds like doodles, if they can't do so safely and honestly. I would NEVER recommend this place to anyone. Please protect your pet and take them somewhere else. read more

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Julia M.

Elite 26

372

1359

1183

3 years ago

We boarded our dog here twice. The first time was just for one night. We dropped our dog off on Saturday & picked her up on Sunday. The staff was very helpful and accommodating our special request for early pickup. Everything was fine for that visit. The second visit was from a Saturday through Tuesday. We were a little leary of letting our dog join the playtime because we were concerned about large dogs being mixed in with the smaller dogs. But we let them include her in the regular playtimes. When we checked on the cameras, our dog either sat by the attendant or over by a wall away from the other dogs. I don't think she enjoyed the playtime at all. There was one larger dog on camera that looked like it was sort of bullying the other smaller dogs & the attendant did nothing that we could see to correct that situation. After we got her back home, she seemed out of sorts & very skittish for several days. She also had some potty issues after getting back home, and we think she may have gotten slightly dehydrated while she was there. read more

Business owner information

Danyelle S.

Hi Julia Thanks for your feedback. As requested we let her play in…

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Susie K.

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4

3

2 years ago

SHOULD BE ZERO stars but sight requires 1 as the lowest. They SHAVED my Great Pyrenees!!! They called my husband and said she was very matted (NO WAY... she was only matted behind her ears from playing with her brothers). They told my husband that they needed to cut her "short".... NOTHING ABOUT SHAVING HER! Then had the audacity to charge full pop including the "shedding" treatment!! We have been loyal customers for the past 8 years and they do this with no apology and expected the to charge the full amount. This was the WORST SERVICE EVER!!! read more

Modern Pet Salon - Ballantyne - The BEFORE shot, what our Great Pyrenees looked like at drop off. - Pet Groomers Near Me - Charlotte, North Carolina

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Danyelle S.

Hi Susie, we have spoke to you about this several times. Nala had not…

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Morgan B.

342

1

0

3 years ago

Thank you for your kindness! This was the first time my dog has received professional grooming services. She's a rescue, and very nervous and scared of almost everything, so I was really hesitant. From the moment I called to book an appointment, to when I picked her up, the staff was so kind. As expected, she didn't cooperate very well, but instead of the staff making me feel guilty or shaming my dog, they nicely recommended I talk to my vet about a calming medication to help with the next appointment. Thank you Amanda, and the front desk staff! read more

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Jessica H.

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38

4 years ago

DO NOT TAKE YOUR DOG HERE! WARNING 2nd Update:owner is now harassing me via messages. I have reported to Yelp. Customers beware. 1st Update from owner accusations that she has since deleted-shocked? Nope. Customers beware. My dog is a husky MIX and weighs 37 pounds. Full size? No I was not in your establishment at 11:10 am. I paid my receipt at 12:30pm...not 11:10. I was in a another retail location at that time, and have the receipt to prove it. I am good at many things, but not being in two places at once. No yelling or threats were given. Untruth. Demanding a refund for a service you didn't provide, and stating I was never coming back is a threat? No it is not. And I didn't threaten any employee-don't claim that I did. Police were called? For what? I did nothing wrong. I'm banned oh darn! If I could give 0 stars I would. I thought my dogs were in good hands here...they are not. I've come here multiple times before giving raving reviews on multiple occasions...no longer and I have since deleted those reviews. Major concern for dogs safety here. My appt for grooming for one of my dogs scheduled for 10am. I was advised it would take 2-2.5 hours to groom her...30 mins to 1 hour longer than last time: that's fine, I had no problem with that. I do not like my dogs to sit in crates for hours so I show up when I'm quoted they will be done...always have. Well today is a different story. I paid my bill and Alexis went back to check on her completion. She wasn't close to finished-45 mins remaining at least. I advised they should have told me they were running late by phone call or text, or when I dropped her off and I would have made other arrangements-some owners don't like their dogs locked in crates, and we expect this business to be honest and communicative with the customers. I told them due to this extreme delay and no communication I expect a refund for the service. It was credited. I was told I would receive a call or text when she was completed. I left. Amanda was the groomer. Alexis contact me approx 10 mins after I left to advise the groomer noted if a refund was given, they will not finish her. I went back in as I was still in the parking lot. They claim she was in the defurminator, which when she came out she was covered in excessive fur, still damp. This was at 12:48 PM, 2:48 minutes after my time slot for her appt...Why was this dog done in 1.5 hours last time, but I was told the defurminator and drying today takes 1.5 hours alone. Hmmm? Overbooked? Again-I understand that happens, however, you need to tell the owner of the pet upfront. Alexis went back to advise someone to bring her out, but didn't take my leash I had given her to use. Another groomer, name unknown, brings her with a leash wrapped around her neck (no collar) and she's choking and gasping for air! I stated to get her hands off my dog, she's choking. Her response was "she's pulling"...well, you have done what you've done to her for 2.5 hours and then she has a leash no collar around her neck choking her. She was clearly anxious, hot, thirsty, and traumatized! I stated I wanted the venmo tip refunded and no one could figure out how to refund. Multiple people upfront, and I just stood there waiting. I told them I wouldn't leave until l saw the credit on my venmo account. Credit on venmo never happened, simply cash from the register. Why did every employee answer differently with questions on drying, grooming, running late and holding pets in crates? All at the counter had a new rebuttle to throw into the mix when I contested an answer with another question. Cause for concern? Of course. I asked for the owner's name and contact information-they would only tell me her first name due to "safety" reasons. They claimed she wasn't there. (FYI staff-the name of your owners is on your website, and can easily be found online. (Danyelle and Rod Stephen). You have my name...and clearly my dog wasn't safe here, what about our safety? My take on this whole situation-they knew the customer was unhappy, they knew they were in the wrong by their responses, and yet no concern-just different answers to my questions, and no apology. Did I receive call from the owner-no I did not. 1. Stop overbooking your appointments in search of profit. 2. Hire employees that care for animals, and are properly trained in all areas of your business (from daycare, grooming and front desk mgmt). 3. Communicate properly with customers on slotted appts and expectations of those appts. If something changes from your quoted times-communicate it. If you are running late with a slotted appt-communicate it, and don't keep someone's pet in a crate waiting for a service that should have started hours before. 4. Represent your brand with the same messaging-when you as an employee can't speak the same message as your fellow coworker, customers question what is going on behind the scenes. Speak the same message on services. Factually. read more

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Danyelle S.

Jessica-…

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Jessica C.

354

17

8

5 years ago

After 2 failed attempts to get another salon to actually listen to our grooming style preferences, we took our mini labradoodle to Modern Pet Salon armed with a bunch of reference photos and crossing our fingers they could give our doodle the teddy bear look we wanted. Danielle (I think she is the owner, too) did not disappoint! I really appreciated that I was able to talk to the groomer directly upon check in about how we wanted our puppy's hair cut / styled. She really understood what we were looking for and executed accordingly! So grateful to have found this salon! (Unevenness on right leg in photo is due to the vet shaving him when he was neutered, not the groomer/haircut!) read more

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Michael W.

32

56

10

4 years ago

We have boarded our cockapoo several times before, but they will NEVER see us again. Our Missy was a healthy, playful, and vibrant dog and she was returned to us with a torn ACL. We NEVER RECEIVED ONE PHONE CALL during the entire week and was told she suffered the injury in the beginning of the week. The truth finally came out that they called the wrong people. They apologized for the confusion but that does not erase the fact that our playful sweet dog now has a long recovery and is a shell of herself hobbling around on three legs. They refunded $80 for day play that we had to ask for. DON'T Trust them! Owner responds with "we had no idea of an injury" yet they see the dog is hobbling on three legs. I would hate to hear what they call an injury! And why would you need to call (couldn't get that right either) if you didn't think there was an injury? AGAIN DON'T TRUST THESE LIARS! If I could rate zero I would. read more

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Danyelle S.

Hi Michael. We understand apologies will not help Missy. She has been…

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Latesha K.

58

46

27

2 years ago

My fur son Zane stayed here this past weekend (6/14-6/16) and I could tell that he LOVED it! I was super nervous about leaving him as this was his first stay but all of the ladies at the front desk were SO reassuring and sweet about it. We booked him the VIP boarding & he also came home clean because they provide baths with this service. I called and spoke to a manager today to really show my appreciation with how well they took care of Zane. We WILL be back! read more

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Kember D.

0

4

5

4 years ago

I don't even know where to start. [multiple updates below - unresolved - negligence] The facility looks so nice but for some reason whenever I call it goes to voicemail 70% of the time which makes me feel like I can't communicate with the company and they're understaffed. But I was willing to look past that for decent care. I dropped my dogs off and was advised I would get daily emails and photos and ended up having to leave voicemails repeatedly to get an update. I went 48 hours with no update at one point and felt powerless. They were there from the 28th of December to the 3rd of January and I got 2 emails total. When I went to pick them up my dogs had blackened matted poo in their butt and all over their legs like they had been sitting in urine and poo. We were quoted $28 a day for both dogs over the phone originally (for 5 days). We called ahead and extended the reservation to 7 days and were not advised of any additional fees before drop off. We were charged $35 a day for both dogs (For 7 days) and have no idea where either of these figures came from. Both dogs have tears crusted on their faces in big black crumbs like they were extremely stressed but we were told they were sleeping and cuddling together. I have never seen these dogs so much as sleep on the couch together. My small dog is older and doesn't like cuddling my big golden doodle who is a puppy and is high energy. This also leads me to believe they shared a kennel or room? My fiancée picked up the girls and brought them straight home and asked me to meet him downstairs to check them out and help wrangle them. He noticed a smell in the car and was concerned. I came out to help him and it was dry and hard poo and urine. I had to soak in warm water and shampoo for 30 minutes to get all the ick out without pulling and hurting them. I am literally so angry that I don't trust myself to call or go there to complain because I just can't trust i won't raise my voice. My dogs also came home with dirt up their legs as if they ran in the mud multiple days and never got their paws wiped as well. They also stopped to drink water for 2 minutes straight which makes me think they might have not had access to water. My little one's behind area is dyed now with staining where it was previously very fresh and white. I am very disheartened about this experience and question the safety and care of the establishment. This is my first experience and not a very good one unfortunately. I would love to discuss this but I'm wary I'll be contacted since that doesn't appear to be a strong suit unless it's to admonish clients on negative yelp reviews. Update 1: I immediately got a response on yelp saying I will be contacted but have yet to receive an email or a call. This was the fastest response I've gotten in weeks. They clearly are monitoring their yelp page more than their front desks. I would like a full refund for this negative and traumatic experience. This feels like pure negligence of the animas in their care. I wonder how long it will take to hear from their management. Update 2 : I was not contacted. I had to finally contact them after more than 24 hours of waiting. The manager told me she could not refund me but would ask the owner. She called me back and said the owner would not refund us because they did everything they were supposed to. I politely let her know that returning the dogs in a state of neglect and failing to uphold their end of the agreement we entered into verbally(to send picture updates every day) was not upheld. She then told me that they have a kennel manager that should have been checking on the dogs daily so the dogs were very well cared for. I said this was not satisfactory because the dogs were returned in rough condition and they did not communicate without me calling incessantly. She said she apologizes that the dogs were not given a courtesy bath before they were returned but that she's confident they were not neglected. I don't trust her confidence, I trust the evidence. I also do not feel confident that they have to bathe dogs before returning them. This speaks to neglect in a closed internal kennel. They offered a courtesy trim stating the issue was that my pup's fur is overgrown in the bottom area and that's what caused the poo disaster. I literally laughed. I take care of my dogs every single day and this has NEVER happened since she was a puppy who couldn't hold it while we were at work. Also why would I entrust my babies to these people after this negative ordeal?? So she said the owner would call me. It has been 48 hours since the owner was supposed to call and still no contact or voicemails or emails. It appears that they're quick to reply on yelp but not actually resolve the issue or take accountability. read more

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Danyelle S.

Hi Kember.. we take these reviews very seriously. Our management…

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Ellen G.

2

16

77

7 years ago

This was a great experience for both myself and my dog. After a horrible experience with a groomer in Northern Virginia, I was concern. From the moment I called to schedule an appointment, the process was stress free. The actual day of Coco appointment we were welcomed by the receptionist and also her groomer. Coco is part Yorki and ? So her hair is a challenge but her groomer did a fantastic job. We will be back. read more

Modern Pet Salon - Ballantyne - Coco sporting her Halloween scarf and bows!! - Pet Groomers Near Me - Charlotte, North Carolina

Modern Pet Salon - Ballantyne - Coco before and after - Pet Groomers Near Me - Charlotte, North Carolina

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Michael S.

5

36

3

5 years ago

My first time here and glad I came. We have been going to MPs in Weddington, but they where out 3weeks. We called here and could take both Pups on Tuesday. I arrived in the morning and was so impressed with the front desk help and groomer coming out to see what I wanted done with Vanderbilt. Thanks read more

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Polly J.

0

6

4

5 years ago

We've been very happy with MPS. They do a great job on our sweet baby Frank. They groom him in a reasonable amount of time and Frank doesn't seem to mind going, which is a miracle, because he's quite anxious. read more

Modern Pet Salon - Ballantyne - Happy customer - Pet Groomers Near Me - Charlotte, North Carolina

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Lauren B.

1

13

9

5 years ago

I have boarded my dogs with Modern Pet Salon several times now and I cannot rave enough about this facility and the awesome staff. As a dog mom who loves traveling, the actual leave part for the trip is always stressful... What about the pups?! Now I don't have to worry. MPS at Ballantyne has been phenomenal. The staff are always professional, friendly, loving to the dogs and I can tell based on my boys' mood when I come to pick them up that they have been having fun and have been well treated. The facility is clean and always well maintained. I LOVE that I can watch them on the Doggy Day Play camera... It eases my mind whenever I'm gone that I can log on and see them! In addition to boarding, this facility offers doggy day care and grooming services. We've had the pups washed and nails trimmed, and I'm happy with the results. At previous facilities there were always concerns about nails being trimmed too low but we have never experienced that at MPS -- so we will continue to use them for grooming. The owner, Danyelle, deserves a shout out too for always going above and beyond. I feel 100%confident leaving my pups at her facility and would recommend 10/10. read more

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Kassandra W.

130

14

9

3 years ago

My 5mo pup enjoyed her first trial of day play and deluxe bath at Modern Pet! Definitely recommend! Their drop off/pick up service can be a bit slow because of their attention to detail so remember to be patient. It is great service other than that! :) read more

Modern Pet Salon - Ballantyne - After deluxe bath - Pet Groomers Near Me - Charlotte, North Carolina

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Asha J.

131

4

3

5 years ago

Great experience, easy to set up the appointment, friendly staff, reasonable price. My dog is very skittish with new places and loud sounds, but she was happy and relaxed when I went to pick her up after her grooming. They even gave her a cute fall bandana. She is one cute and clean dog! Will definitely go back. read more

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Tara R.

1

24

83

6 years ago

My Bruno has been going to the Ballantyne location for over a year. He absolutely loves this place. The staff is so friendly and love on all of their furry friends. Tammy is also a master at make sure Bruno looks handsome for the ladies. We tell everyone about Modern Pet Salon and Tammy, the groomer. read more

Modern Pet Salon - Ballantyne - Bruno's fresh cut. - Pet Groomers Near Me - Charlotte, North Carolina

Modern Pet Salon - Ballantyne - Free hugs to all who wear masks! - Pet Groomers Near Me - Charlotte, North Carolina

Modern Pet Salon - Ballantyne - Happy boy! - Pet Groomers Near Me - Charlotte, North Carolina

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Melinda Y.

2

14

5

6 years ago

Love MPS. My dog loves doggy daycare and the grooming always comes out great. They listen to the way I like him cut. Also the loyalty points are great. read more

Modern Pet Salon - Ballantyne - Dog - Pet Groomers Near Me - Charlotte, North Carolina

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Kristie F.

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1

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4 years ago

I'm a breeder and picked up one of my previous pups up from here after a four day stay at modern pet salon with pup owners permission. She had diarrhea all over her backside at pick up on July 29th 2022. Her butt and vulva were so red,raw and irritated from either acidic feces or urine staying on the skin too long. I've had to apply balms for the remainder of her stay with me. Not only that, she brought a canine virus to my other dogs, which she brought from this boarding facility. All my dogs were vomiting and going diarrhea within 48 hours of her being here. I would never trust this place to board your animal based on the neglect and lack of cleanliness I experienced. Edit: Rebuttal to owner: I'm not a competitor. I'm a breeder who watches past pups on occasion. I was posting because in my opinion Lexi was not cared for well and neglected. Frenchies can not reach to lick themselves down south. So that's NOT the truth. They are too short and compact. It's true frenchies are a more delicate breed, but you assured Lexi's owner that you were able to accommodate. Also, Lexi's owner was not notified of loose stools until I was going to pick her up. Yes, I think she picked up a virus or bacteria there as my dogs got sick 24-48 hours after she came here. There's NO other explanation, as I do not take my dogs anywhere. If Lexi were on a raised floor, there would be NO reason why she would have diarrhea all over her backside at pick up. Next time contact me if you would like to rectify this situation and keep things professional and discreet. Or maybe notify Lexi's owner and apologize for things not going well. Maybe assess who worked those days Lexi was boarded? I'm sure you may have cleaning expectations in place, but who was responsible those days? I never once mentioned the dogs name on my first review out of privacy and respect. So you took this to another level. I hope you learn from this situation and can improve on your business. I hope this review helped others seeking a good boarding facility make a wise decision not to use this business until things improve. First pic was next morning after pick up(it had improved a little on this pic so imagine how bad at pick up). Second pic after a few days of balm on her entire backside. Pure neglect in my opinion. read more

Modern Pet Salon - Ballantyne - Skin raw from feces sitting on the area. - Pet Groomers Near Me - Charlotte, North Carolina

Modern Pet Salon - Ballantyne - After a few days of balm. Backside still raw - Pet Groomers Near Me - Charlotte, North Carolina

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Business owner information

Danyelle S.

Kristie you are correct.. You are NOT the owner.…

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Hena S.

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6 years ago

They did a wonderful job on our dood! He came back happy & smelling fresh. The facility is very nice and they give $5 off your first visit. read more

Modern Pet Salon - Ballantyne - Brady after his fresh cut - Pet Groomers Near Me - Charlotte, North Carolina

Business owner information

Danyelle S.

Look at this 5 star guy!!! Thanks for coming in to see us and we hope…

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Kt T.

77

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4 years ago

Took my little pup here for daycare and she had a fun day. I like the fact I'm able to be a helicopter mom and watch her by video stream. The other dogs were so protective of her since she was new. She adores all the staff. They are friendly and loving towards her. Highly recommend this daycare. She will go back the following weeks. read more

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Alexas J.

221

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1

4 years ago

Best boarding facility in Charlotte! I have been a recurring customer for over 4 years and wouldn't trust my fur babies with anyone else. I boarded both my dog and cat during Christmas and was very satisfied with my experience. I consistently received pictures and updates throughout the week during their stay which made me feel so much better about leaving them behind. They came home looking and smelling amazing! Thank you for taking such good care of them. See you soon! read more

Modern Pet Salon - Ballantyne - Dali and Binx - Pet Groomers Near Me - Charlotte, North Carolina

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Sakile Elise T.

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4 years ago

Awesome service! Chris did a great job, and my dog really likes him. He actually behaved Five stars hands down!

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Shelley B.

24

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6 years ago

I recently just found Modern Pet Salon Ballantyne. I took both of my dogs there. My Pittie went in with her tail between her legs, scared to death. But left happy, joyful and waggin' that tail. They did such a great job. Everyone there is friendly and professional. My dogs get a great grooming service & bording there. The facility is clean and trendy. The prices are comparable to many groomers. I have been very pleased with Modern Pet Salon! read more

Modern Pet Salon - Ballantyne - How cute my dog looked after her grooming - Pet Groomers Near Me - Charlotte, North Carolina

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Sandra S.

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29

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6 years ago

As usual great serve THANK YOU So glad we found them, our Babies always look great!! read more

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Rachana K.

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3 years ago

I was very skeptical of taking my dog to a new groomer since they usually never get the haircut right. But, Modern Pet Salon exceeded my expectations! My dog came back with the exact style of the cut we described and smelled absolutely fantastic. Customer service was also great, and my dog seemed so happy when he came back!! Highly recommend the Ballantyne location!! read more

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Anna M.

35

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3 years ago

Wonderful! Polite and very friendly to us and our fur baby! Everyone is so friendly and professional....Great groomers! Definitely recommend

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Adriana B.

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6 years ago

Lola loves to go and play for the day. When we travel we are very comfortable leaving her there. Danelle is so wonderful and her staff is super friendly. read more

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Courtney B.

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4

4 years ago

I came to Modern Pet Salon because of the high ratings. It was worth the wait to get an appointment. Amanda did a great job with my dog and her haircut looks great. I will be back for sure! read more

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Nicole G.

43

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4 years ago

Another great visit to the salon for Toby. This is the second time he has been to see Megan and each time he is just perfect! Nicole at the front desk was very friendly and helpful today with scheduling his next appointment and his first daycare date, even letting me know the best days to bring him in to have more pups to play with. Can't wait to come back! read more

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Daniel S.

0

50

8

5 years ago

Great daycare at Ballantine Village. Beautiful indoor facility. Staff was very nice. Watch your dog at play via their online puppycam. We took him there today for the first time and he was a very happy camper. We will definitely return for another romp with the four-paws. read more

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Alaina R.

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6

7

4 years ago

The groomer that took care of my little mini schnauzer today was incredible!! It was our first visit today, and I always get worried leaving my little guy in a strangers hands, but I was put to ease quickly when we arrived!! Our groomer Sydney was super attentive, kind, and seemed to be really excellent with doggies. My little guy looks handsome, and most importantly he seemed very happy and confident when he left which is a great sign! Thank you Sydney for your beautiful work and taking care of our little guy! :) read more

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Dominique J.

0

4

1

6 years ago

We found our new grooming home. My pooch came home nice and clean after months of last minute cancellations and excuses of being short staffed. Modern took him in quickly and got the job done at a very reasonable rate. The facility is clean and cute. And the staff is friendly... read more

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Michelle G.

148

83

5

6 years ago

Always great service and wonderful grooming experience at Modern Pet Salon!!y dogs leave smelling, feeling, looking and acting great after a day at the spa. Highly recommend!! read more

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Wendy S.

46

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5 years ago

Mattie is never nervous going into this salon, which I take to indicate she's always treated well. She comes out looking and smelling great, cuts are consistent (I've used two different stylists), and the front desk workers are friendly and efficient. read more

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Shelle B.

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3

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4 years ago

Such great experiences with the grooming services at Modern Pet Salon. As usual, Amanda did a fantastic job and we appreciate her skills.

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Lilia M.

1

19

8

5 years ago

We just moved to this area and decided to try this place consider good reviews. We have a 15lb cockapoo she is 1.5 years old, she had visited grooming places before and never had any problems until this place. We drop her off at 2pm and when we come back 3 hours later, girl at reception told my pup didn't receive full groom because she was way too excited and they couldn't manage her, I don't know what to say besides why didn't you call me and say "Hi, we are sorry, we can't manage your dog", instead of keeping her at this so-call salon for 3 hours. I guess I know the answer to charge me 44$ for giving her bath and trim bottom of her pads I would call it chop chop job. Every dog requires individual work, watch some videos from any groomers and learn how to actually be a professional, if not I recommend you go and work somewhere else. Chop shop place, not recommended! Reply on response, my pup pee right before get in the car, she never had any accidents period, I don't know what you did that she pee herself, second nails hadn't been trimmed, believe me I know how they supposed to look like, I do it myself most of the time, her face stayed same, her ears hadn't been brushed or touched in general, I had to brush her again after I pick her up, her tail been matted and all that you did its just trim bottom of her feet. I am giving my dog bath weekly and drying her with professional hair dryer so she is not scared of any fans. Your groomers just don't have any skills to work with dogs that requires more maintenance than just shaving and pumping anal glands. I took her to another place and guess what they didn't have any issues whatsoever. P.S. Your professional groomers just use grooming table leash or I would say choker on my 15lb dog which is completely unacceptable, you don't supposed to do that because how small the dogs neck is. Respond: we moved like 4 months ago and she was stressed out because you reception dumbass girls almost choked her!!!! read more

Business owner information

Danyelle S.

Hi Lilia…

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Krista L.

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3

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7 years ago

My dog is very anxious with new groomers- we usually use one at our vets office but needed someone while they are hiring. The office recommended MPS so that was a good sign. Online appointments are easy and front desk attendant Rainey was lovely. Pleasantly surprised that pricing was the same I usually pay and most importantly my Maltese looks great and seemed happy when they brought him to me. Very relieved to have a good alternative for the future. read more

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Sasha A.

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5 years ago

I just moved into Charlotte. I decided to give them a try. We all know that funding a great groomer is like finding a stylist for yourself...no room for error! Ive been here twice with my fur baby. Very nice each time. The only reason it doesn't have 5 stars is bc each time the groomer put her bows in extremely tight. Quick fix. This is our new groomering spot! read more

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Sam S.

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8

6

6 years ago

We just moved from LA and love the groomers at modern pet. Always happy with the cuts

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Mel M.

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10

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5 years ago

As I stated previously, I have given Modern Pet Salon high marks in the past and we have always given generous tips for grooming done very well at each location. My issue is calling six or more times and being told that I would receive a call back and never hearing from anyone. Or being told that as soon as appointments opened up again I would get a call that never came. My intention in giving a poor review was to get someone's attention because I had called SO many times then once the issue was resolved to change my review or remove it completely. So now because of my poor review you are going to deny me service entirely? If that is the way you wish to conduct your business that is your right. I will agree that you did return my call yesterday but unfortunately it was during my husband's oncology appointment and I turn my phone off while I'm in the doctors office. Chemo days are long and tiresome so I thought I would get back to you today. But since reading your updated response here I see you have already resolved things to your satisfaction. read more

Business owner information

Danyelle S.

All these things you mentioned are from 13 million plus people…

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More info about Modern Pet Salon - Ballantyne

14825 Ballantyne Village Way
Ste 190
Charlotte, NC 28277
Ballantyne
Directions
(980) 299-4006
Call Now

From the Business

History

Established in 2011.

Family owned business with Owner Danyelle Stephen having over 25 years of experience. Our goal is to provide our customers with 5 star service that they deserve . With Professional Grooming, Boarding and Day play, to Outstanding Customer Service. We will be the Modern Professional Salon you have been looking for. Give us a try, you will not be disappointed.

More Info

Hours

Review Highlights - Modern Pet Salon - Ballantyne

“I needed a new groomer for my 12 lb shorkie and submitted pricing requests to multiple groomers in the area on yelp.”

Mentioned in 4 reviews

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People searched for Pet Groomers 2,622 times last month within 15 miles of this business.

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Explore benefits

Tuscarora's Country Club For Dogs

4.6

(28 reviews)

This place is AMAZING! I have never seen such happy dogs. The staff truly loves their jobs, the…read moredogs are so well taken care of. You won't find a better place to trust with your dog. If there is a heaven on earth for dogs, you'll find it here.

Our big derpy girl absolutely loves her stays at Tuscarora! She gets tons of play time, good…read moreinteraction with other pups her size, and gets to sleep in her own bed during stays (most of the time it even comes home laundered! Trust me, this is no easy feat!). Teddy usually falls asleep on the ride home from camp as she's so exhausted from her doggy adventures but you can tell how happy and incredibly well cared for she is during her time away. We've had issues with boarding facilities in the past (check my reviews if interested) which left us hesitant to booking, especially considering the expense that comes with larger breed considerations. However, not only does TCC have better care, facilities, and customer service; they are also easier on the checkbook. Teddy definitely has a home away from home in TCC, and even though our new move puts us another 15 minutes out, we wouldn't go anywhere else!

Oh My Paw, LLC

5.0

(8 reviews)

I want to give a great shout out to Cindy Rodriguez and staff of Oh, My Paw LLC. She has been…read moretaking care of my kitties, Zuko and Monte for over a year now, when I travel out of town and does a marvelous job! The kitties are both 13 yo and get anxious when I leave for more than a couple of days. On my recent 2 week trip to Ireland, Cindy went out of her way to make sure they weren't lonely, as well as taking care of feeding them & taking care of the litter box. I love how she sends photos of them to me each day with a status report. If you are ever in need of superior pet sitting I highly recommend contacting Cindy and Oh. My Paw LLC,!

I hired them over the holidays to watch my dog/two cats. they exceeded my expectations. Auggie and…read moreCindy were fantastic, and took fantastic care of my animals and house. I highly recommend them! I also wanted to point out that the house was spotless when I got home, which was a pleasant surprise. I will absolutely be using them again in the future.

Rea Road Animal Hospital

4.1

(75 reviews)

RRAH continues to exceed my expectations. Took the now 12-year-old Moose in for a general exam,…read morenails, and glands. I got caught in traffic and was 10 minutes late for my appointment. I had called from the road to tell them I was running late, but still, they were even more courteous and tolerant than I expected them to be. This was my first appointment with Dr. Pendleton. She was great. She listened to my concerns, discussed her observations, and recommended a course of treatment that allowed me to make an informed decision about how to move forward. Couldn't be happier.

Great experience. We FINALLY switched vet's and chose Rea Road at the recommendation of my doggo's…read morevery first veterinarian. I'm talking...she was the one we took him too when we first got him. She moved to Rea Road, however COVID happened and it was just too far for us. After careful consideration, we finally decided on moving over to Rea and I'm SO glad we did. The place fits our needs in terms of scale, personal interaction and sevice. Tina now gets care there and they adore him. He smiles for them and is so very polite and MUCH more relaxed. He sits and lays down comfortably when we are waiting to be seen and doesn't whine and whimper at all. They have an app that's easy to use and book appointments. My only wish that it was closer. Oh well...I'll take quality care over close proximity any day,

Rebecca K Dog Boarding

5.0

(1 review)

Our dog always has a good time at Rebecca's! She's very flexible, responsive, and always sends us…read moreupdates. Highly recommend!

From the owner: A home away from home for your pet! (Staying in our home!) Whatever you and your pups need, we're…read moreready and happy to provide it! My two (human) boys, my dog, and myself have lots of love to give. With over 15 years of experience, we can do boarding, walks, special care, medications, and whatever else your dog needs to have a happy, comfortable, and safe stay at our place. So you can rest easy too, while away on your own trip!

Charlotte Pooch

5.0

(2 reviews)

I have been interviewing dog walkers and I found these folks. Since I haves worked with dog trainer…read moreI found these guys know their stuff. I threw my standard questions at them and they easily passed all of them. I'm pretty comfortable with them walking my smart golden retriever.

When I found CLT POOCH I was stoked to find out they're originally from NYC like me and my pup…read moreHappy! We use them for walks and sittings for our exuberant Cocker spaniel, and he absolutely loves Brittany and her dedicated team here in Ballantyne. They TOTALLY get the importance of solid routines, exercise, stimulation, care and love - all the things that my Happy needs to thrive as an apartment dweller. We love the app! The reports and pictures we get absolutely make our day. Brittany is punctual and a good communicator and put me at ease to find someone who is reliable and responsible.

Pet Paradise Ballantyne

2.5

(32 reviews)

I don't know where these negative reviews are coming from, but I give Pet Paradise Ballantyne, FIVE…read moreStars! I just BOARDED my two SENIOR Fur-babies for FIVE days, and they received EXCELLENT care. My Yogi is 14 and on prescription meds. He received his meds as directed! I've NEVER left my babies for this length of time and was quite apprehensive. The Manager, Rosemary, went out of her way to reassure me and promised to give them EXTRA attention! My babies even received a "go home" bath! They were happy, calm, and "tuckerd" out when my husband and I picked them up to go home! I HIGHLY recommend this facility and look forward to using them again and again. Thank you, Pet Paradise-Ballantyne! .

Checked my dog in last Thursday-Sunday and confirmed day camp. After not seeing her on Webcam…read moreafter checking several times Thur & Friday morning we called at 11am. While in hold she amazingly appeared. I was told by Regional manager it was her fault for Friday since she had a meeting and didn't do roll call. Lame excuse to me. We could also never find her in any kennels. I asked about Thursday's Day camp and she said she would send me over time stamped video. It has been a week, several requests and no video. She was let out late on Saturday after we called again and when he got her home Sunday & gave her a bath, found what looks like a bloody bite wound behind her ear. I tried calling Monday and after several attempts, was told they weren't picking up because they were understaffed and told to send photos, which I did. I also requested day camp videos for everyday in writing & verbally and no response. Try finding contact information about the corporate office, they don't easily share it. Also check out BBB and see they are not members and have a "F" rating. After, a complaint filed on BBB a marketing person has sent me 2 emails, one asking for the location & one yesterday saying she would escalate it. I did find the HR manager's number Monday and she said she would have someone call me & no call. I think they may have been understaffed and thought they could get away with not providing day camp and still wonder how my dog got hurt.

Fluffs of Luv

4.7

(35 reviews)

Luv-ing Fluffs of Luv grooming! I have taken my dog here twice and find them to be friendly and do…read morea great job. Pricing is on par with other grooming in the area, but I also like the fact that it is more of a small business rather than big box groomers. The location is right in downtown Pineville with ample street parking all around. I also find the inside to be clean. You can see the back a bit which looks sanitary. My only hesitation for pushing to five stars is scheduling. I had to call five times across three days before someone actually answered the phone. There was a voicemail option. I suppose they are so busy which is a good sign though. Next time I'll make my next appointment while I am still there.

I've been using Fluffs of Luv for several years now. I wouldn't think of using anyone else. My cats…read morealways seem happy and healthy when I return from trips as if I was never even gone.

Creature Comforts of Charlotte Pet Sitting

4.6

(26 reviews)

Dr Wolf & all the staff are always wonderfully attentive and compassionate. We trust them…read morecompletely with our dogs.

I've been using Creature Comforts for over 7 years. When I moved to Charlotte I was looking for an…read moreestablished family business. I found Mark and he has been the best! I trust him and his sitters to take excellent care of my babies, be respectful of my home and do a good job.

The Dog Knowledge

4.9

(77 reviews)

This is our second time using The Dog Knowledge. We have become such busy people as a society and…read morethe thought of trying to train our dogs without help was just too overwhelming. The 4 week program gave us the perfect foundation to build on and have a well behaved member of our family. Highly recommend

We just finished a four-week board and train with Carson at The Dog Knowledge. Worth every penny!…read more Not going to lie - the first couple weeks were rough on us, not him. We missed him like crazy and worried about how he was feeling. Dennis actually had us come in halfway through, showed us what Carson had been learning, and said something that I keep thinking about: Carson wasn't missing us. Not because he doesn't love us, but because dogs live in the now. He was busy, focused, doing his thing. We felt so much better after that. Carson came home happy and calm and confident. He understood the rules and felt good about it. And he wasn't (as our son put it) a "bot" now - he was the same sweet and goofy pup but now, he could follow instructions and maintain self control when we needed him to. The staff were also straight with us about the fact that he'd have setbacks. That's normal. They spent a lot of time explaining what you do when it happens. In fact, they spent almost an entire day with all the families at graduation - going over what the dogs learned, getting you hands on practicing how to do it, answering questions, and really teaching a ton of helpful information. We're about to set up our in-home training visit, which will be for all of us, including our three kids - really great to get everyone aligned with Carson's training. The Dog Knowledge is fantastic! We are members now and plan to board our dog with them whenever we go on vacation. I cannot imagine trusting any place like we trust them.

Social Pet

3.7

(49 reviews)

It's was really cool you can see the play zone and it's really cool, but you can't see the dogs and…read morethere homes.

Extremely Disappointed with Training & Board Services!…read more My wife and I decided to use this facility for board and train because we love their Lake Norman doggy daycare location, it's fantastic. Unfortunately, our experience at this location was completely unacceptable. We spent nearly $2,000 for more than two weeks of training, and when we got our dog back, nothing we wanted accomplished had been done. In fact, our dog came home worse than when we left him. Our dog is very smart and food-motivated, easily trainable, so there should have been no issues at all with progress. We live up in Lake Norman, and the follow-up 15 min meeting is 1 hour away from us during the week with traffic, (trainer can only meet onsite mon-fri) Which my wife and I work so this is a huge inconvenience. When we asked if the trainer could meet at a different location or even come to our house, we were told it would cost $170. When we finally spoke to the manager, she said there was nothing she could do because, in her words, "they provided the services." This is a terrible customer experience, especially considering we are loyal customers who use their other locations. Bottom line: Do not pay for board or training at this location. We are beyond frustrated and feel completely ripped off.

Nemo's Reef

4.0

(47 reviews)

Service was very good, food was very tasty and drink selection was ample. Ordered low country boil…read more1/2 lbs medium seasoning and was perfect.

The experience my father and I experienced yesterday was really unfortunate and could have been…read morehandled a lot differently. The young owner presumingly in the black shirt was very disrespectful and rude, refusing to sell us any further fish (more or less banning us from his store) if he gave us this refund because we opted to return a fish that died that was in the 2 day window of the guarantee. He had no issue telling this to our face in front of his employees. A different fish that died that we returned was not the same fish and we were not provided the same results that were given to us before. As we explained to the original person helping, they are 2 separate beings/cases and not a "double warranty" issue as there is no such thing when they aren't the same fish. We would not have traveled 1.5 hours one way to return a fish that died if we were going to be banned from the store by exercising our right as a customer. A customer shouldn't have to concern themselves if they are going to be banned from buying fish at Nemo's Reef because they returned a dead fish. The lack of understanding and appreciation of our business was highly evident. We have bought more fish then we ever returned and to be treated this way as if we did something wrong, was how we were thanked for our business of spending close to $1,000 cumulatively over the last few weeks. I've never had a owner or a manager of a business made me and my family feel like we were unworthy of buying anything in his store when we had fully attended to buy more fish and spend more money, not only within this same store trip but in the following week. As anyone knows who has salt water aquariums in their homes or businesses, this is not a inexpensive hobby. The person in charge should treat customers with more empathy and respect, instead of acting like he's upset he had to speak with us at all.

Club Fetch

4.7

(76 reviews)

We had been told that our dog was not compatible for boarding by another facility. Our dog is not…read moreaggressive and well socialized. In fact his love for daily visits to the dog park are why we prefer boarding him over having someone watch him at our home. Club Fetch had the notes from the other facility and chose to give our boy a chance. They sent daily report cards evaluating his behavior with photos and took excellent care of our dog. When I picked him up they said that he was an angel and was welcome to stay there anytime. Club Fetch gives us great peace of mind. We are so thankful to have a safe and loving place to care for our dog when we have to be away.

It started when I submitted an appointment, through their website, I submitted one and then called…read moredue to a timing mistake, no one answered or even called back. The day of the appointment, I went in to the facility they said there was no appointment. They then proceeded to look at my records for my pet and stated "You need every single distemper shot in the series to be seen. NC state law." Upon a simple google search, the only shot required by law is the rabies shot (which my dog has). I was refused grooming for no reason by an ill informed staff team. Not to mention the lack of customer service by not having a booking system that works and lack of basic phone etiquette.

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Heather M.

139

2

0

7 years ago

Modern Pet Salon is hands down the BEST grooming facility in Charlotte! I originally started at their Weddington location and then moved to the Ballantyne location when it opened - which i was so happy about as its 5 mins from my house! They have designated curbside parking right out front of the Salon so you don't have to wrangle your pets across a parking lot to get them in! They are always so friendly and willing to accommodate any requests I make. I love that I can drop my dogs off before work and pick them up on my lunch break - it makes it so convenient for my busy schedule. Every time my dogs leave there looking and smelling like a million bucks! Their grooming is always very precise - no hack jobs here. You can tell they hire only the best of the best groomers - and it shows in their work. They also put bow pigtails in my Shih Tzu's hair every time - and I love those special added touches. I have yet to use their boarding or doggy daycare services yet, but will be trying that out soon when I go on vacation. If you are looking for an excellent groomer that is reasonably priced and whole heartedly cares about your pet - this is the place for you. read more

Lauren D.

0

1

0

5 years ago

This is the second time I have boarded my babies at MPS and the experience was just as wonderful. The staff are really sweet and great with dogs; everyone is super courteous to customers and communicative. As far as facilities are concerned -- they are clean and have a nice space for the dogs. I really like that they have a dog cam for pet parents who want to check in to make sure the pups are having fun. I rest easy whenever I go on vacay now knowing that they are in great hands. Absolutely recommend!!! read more

Chad J.

0

4

2

5 years ago

1st time ever using a boarding facility. Decided to give these guys a try after getting a bath and nail clipping for our pit bull. We were very happy with our stay. We visited a couple other facilities, and choose this one because it was smaller and very clean. After 8 days our Lexi came home happy, smelling great, (we asked for go home bath) and tail wagging!! She had some treats left over that they said she did not care for. Our cat took care of them at home :) Thanks guys! We will be back! read more

Stephanie M.

0

1

0

7 years ago

I absolutely love this place! Everyone is amazing and truly cares about your fur family. My Luna has been getting pampered by them for years. We moved over from the Weddington location when Ballantyne opened. Today the awesome staff met our new rescue fur baby. I knew that they would be amazing and patient with him. Of course, they exceeded our expectations and he looks terrific! I couldn't be more pleased with the level of personal care we always receive at Modern! read more

Mario M.

0

3

0

7 years ago

Looking for a place to have my dog groomed in the Ballantyne area. Took my dog, Abigail to Modern Pet Salon. Let me tell you, they are the most friendliest and caring staff there. Abigail was nervous (as some small dogs are) when Star, my groomer, came out and met her; Abigail was more at ease. I gave Star a picture of how I wanted Abigail to be groomed. She did a exactly how the picture looked! The pricing is great and I will be continuing to take Abigail there! read more

Dee S.

0

4

2

4 years ago

Boarded our dog over Christmas break for 2 weeks. We loved being able to pop in on the camera and watch her. She had a ball!! We did not schedule a go home bath and they called us the morning of pickup to ask if we would like one. After 2 weeks of playing with friends...she needed it :) We picked her up and she was happy and even ran back to say bye to the front desk girls as we walked out of the door. We will definitely be using them again for boarding and day play! read more

Gillian R.

0

1

0

6 years ago

We LOVE Modern Pet Salon! Very nice, clean and they keep notes on my Luigi's haircut (trimmer sizes,etc.) a very nice touch to the customer service they deliver....they pay close attention to the aesthetic look of the hair cut you asked for which is a Great thing in my opinion specially when you know how you want your pooch to look like at the end of the service and I wouldn't take him anywhere else! read more

Kim T.

0

3

0

4 years ago

The front desk staff was very welcoming and helpful. They we're very thorough in making sure that my dog was up to date on all of his vaccinations. Gave me a brief tour of the facility and explained how things work there on a daily basis. My dog seemed happy when I picked him up, had his bath as requested and just overall seemed happy. I will definitely use Modern Pet Salon again in the future! read more

Anji A.

0

9

4

7 years ago

Everything was great but this they didn't grind her nails, so when i went to pick her up, she ended up scratching into my skin and when i went to look at her nails, they were just clipped and some of them were kind of split so that's where the problem was. Other than that being the second time we've brought our baby here, no other complaints. read more

Angela S.

0

1

0

7 years ago

Professionalism and Customer Service is awesome! I loved that they took time out to go over my poodles cut and length. I asked a thousand questions and they were very informative. Had my Standard done in a couple of hours. Not like some shops that want to keep your dog all day. Customer for life! read more

Virginia L.

0

1

0

7 years ago

This pet salon was fantastic & so professional, courteous & very much wanting you & your dogs to feel glad to be there. And this pet owner will never go anywhere else. Prices are typical & very reasonable. Check them out, you will NOT be disappointed. Fin & Margo thank you. read more

Judi B.

0

1

2

6 years ago

The only place I want to take my doodle boy! I have gone twice and they have done a phenomenal job each time! Rory gets the option 4 clippers and I ask them to shave his beard and that I want to see his eyes lol! He's so handsome and smells so nice every time he comes home! read more

Sarah S.

10

2

0

7 years ago

We have been using this location since they opened for doggie daycare, overnight boarding and grooming. The staff is always friendly and they truly love our dog. He's excited to go and we always trust that he is in great hands. The location is convenient and always clean. read more

Mary Ann B.

0

1

0

7 years ago

We found ourselves in the area as Hurricane Dorian evacuees. Easy on line scheduling enabled us to get our dog in for grooming the next day. He looks great and is very happy! Maura did a great job (better than our home groomer!) and the price was reasonable. read more

Gustavo G.

0

5 years ago

We took Gibby for his first grooming at Modern Pet Salon Ballantyne and we are extremely happy about the results, they have gained a loyal customer and we are coming back for more Kudos to Freddy the groomer with a hidden magic wand read more

Gretchen R.

0

1

7 years ago

This place is amazing! They go above and beyond to meet your needs and requests and making your dog look amazing! Heather hands down has been nothing but the best! I would recommend anyone and everyone I know here for their fur baby! read more

Gina D.

81

3

0

6 years ago

My girls are very selective about their surroundings. They sauntered right in, went right to the back with the ladies, and were happy to come home. They look amazing. Modern Pet Salon has earned our business going forward ;) read more

Arshad M.

0

3

0

7 years ago

Casper came back after his deluxe treatment all fluffy and ready to party with his friends :) easy to make appointment and the staff knows pets and how to take care of them - great resource in Ballantyne close to our home!! read more

Genesis O.

0

1

0

6 years ago

Great experience, my dog looks really good, nice job cleaning him And giving him a new look. Karen did a great job, I'm very happy and definitely I'll bring my dog again with her. Thank you read more

Jennifer R.

0

2

0

7 years ago

I absolutely love how my dogs turned out!! They did exactly what I asked. The people are very nice and truly care about the dogs. Could not have picked a better place! Highly recommend. read more

See more unrecommended reviews

Modern Pet Salon - Ballantyne - groomer - Updated August 2026

People who viewed Modern Pet Salon - Ballantyne also viewed

Modern Pet Salon

4.3

(95 reviews)

Another wonderful visit with the friendly staff at Modern Pet Salon in Weddington!…read moreOur dog Minnie is always so excited when we say "let's go get your haircut"! Been coming here for many many years and always the same wonderful experience! Minnie's haircut is perfect! She looks adorable! Thanks again!

Recently moved to the area and came across Modern Per Salon. The entire staff were extremely…read morefriendly and kind!! My little doodle is very nervous and she came out as happy as can be! Would recommend this place 100%!!

Dilworth Dog Grooming

4.3

(46 reviews)

An amazing experience, bring your dog here!!!!! It was easy to make an appointment online. The…read moreladies at the front desk were all very friendly and the groomer made sure she knew exactly what we wanted. She did SUCH a great job!!! He looks adorable. He's a doodle and had some matting and she was able to shave just where he was matted and leave everything else fairly long (like I asked). Typically when I pick him up from other groomers, he is completely shaved from being matted but not here. He is so soft and fluffy. I also love that they are a stay and play!! So you can drop your dog off at any point, and pick them up at any point during business hours. No late fees, no extra charges!!! I love this- I always hate planning my day around when my dog is going to be ready at other groomers. It seemed like the dogs were just wandering around the grooming area and there was a little area for strictly playing, but it's not like they take them to a separate room or outside, but I still love how they socialize and aren't caged!! It was pricy- at other groomers I have paid $80-$90 for a groom and here it was $105, but that also includes getting to play and socialize for as long as you need, so I think it's worth it!! I will note, they charge a 4% credit card fee if you use one. But they don't if you Venmo or pay cash. We will definitely be back!

I brought my dog here for a full groom. They told me it would be $80-$100 based on his size. When I…read morearrived the environment felt very stressed from so many dogs barking. I was told he would be ready in 4 hours. I called after 4 hours and they said they were starting him then. After 6 hours he was ready for pick up and then they told me it cost $120!!! I could tell my dog was stressed and he was shaking. I would like to say that the groomer was amazing. She came out and talked to me about what I wanted before dropping him off and called me when he was ready and was so sweet. I think the management is over booking things. If I dropped my dog off at 10am and he isn't ready until 4pm that is ridiculous. I will not be going back .

Bubbly Pups

4.8

(40 reviews)

I can't say enough amazing things about this grooming salon and the owner,…read moreAmber! My dog is not the easiest when it comes to grooming--he's anxious, stubborn, and usually won't let anyone near him with clippers. I've tried multiple places before with no success... until now. The owner is incredibly patient, gentle, and clearly experienced. She took the time to earn my dog's trust instead of rushing the process, and that made all the difference. For the first time ever, he actually allowed a full haircut--and came out looking fantastic. It's rare to find someone who truly understands dogs on this level and treats them with such care and respect. If you have a nervous or difficult pup like mine, this is absolutely the place to go. I'm beyond grateful and won't be taking my dog anywhere else!

We decided to try Bubbly Pups for the first time and unfortunately we were very disappointed! Our…read moretwo shih tzus didn't look anything like the dogs on their website! We ended up going right back so they could touch up the cut for one dog, and was also offered a free nail trim on their next visit. The two young ladies at the desk tried to make it right and were very polite and professional. But we've decided not to return!

Blue Velvet Dog Grooming

4.5

(40 reviews)

The lady I talked to was so helpful and answered all of my many questions! They did a GREAT job…read morecutting my dogs hair and I loved that he was only there a couple of hours! Definitely going back!

Everything is amazing! Fantastic customer service! The entire staff is friendly and treats my dog…read morelike a queen. They perform top notch grooming. Fiona always gets compliments on her "look" we have been a customer for 4 years.

Wags and Whiskers Stay and Play

3.4

(19 reviews)

We take our golden doodle here for boarding. We've taken…read moreHarvey here maybe 5 times over the last 2 years and sometimes he stays a week at a time. They board and groom dogs and cats. They require all pets have proper vaccinations and before accepting a pet, they do an evaluation to determine temperament and if the pet is suitable for boarding. The staff here is very friendly, professional and organized. I've dealt with the Shift Manager, Megan the most and she has been great. The also do grooming in addition to boarding but we've never had Harvey groomed here. They have what is called The Bark Shop where they stock all sorts of pet supplies, not just for dogs but for cats as well. Since the state of SC has improved Highway 160/Fort Mill Highway, access has become much simpler. There are now 2 driveways, one to enter and one to exit. They have added colorful signage so they are easier to spot from the highway.

Recently went to get 4 of my kitties' nails clipped. I did not realize that $35 was expensive for…read morejust nail clipping...until I talked to others who could do the same thing for $5. The place inside barely had any light. There was a dog who kept barking. It is not an environment I'd want to bring my cats back to. There was no table for them to sit on. The lady sat on the floir to clip their nails. I will not be returning.

Woof Park Lodge

3.8

(12 reviews)

The owners are enthusiastic and took good care of Moose. The facilities are clean and supervised…read more My guy enjoyed the pool, and must have used his energy for the day. It's couch time for him.

I have been a long-term client for over six years. Today I picked up my dog from daycare 1 minute…read morelate (6:01 pm) and was charged a $15 additional fee. Outrageous new policy! You just lost a client, folks. We'll be using Camp Bow Wow from now on.

A Barking Boutique

3.5

(15 reviews)

Awesome Job Henry! Our fur baby Naomi aka Nay Nay looks awesome and we are extremely pleased with…read morethe results and the entire experience. I would recommend Henry to everyone that has a fur baby that needs grooming. Bravo! God bless all my fellow Yelpers always.

We love A Barking Boutique! Our last groomer closed without any warning. We called several pet…read moresalons trying to find a new groomer. So many wouldn't return a call or were booked months out. A Barking Boutique answers the phone and is great about fitting us in. We've used them now several times and can't say enough good things. Would definitely recommend. And Gary has never looked so good; no more grinch feet for the holidays!

Bark 5th Ave

3.9

(26 reviews)

From the time I walked into the pet salon, I felt like I had made a good decision taking Cooper…read morethere for his first haircut. Everyone was welcoming, warm, professional and very informative. Cooper looked absolutely stylish when I picked him up. It was easy to see that lots of care and professionalism went into his grooming. Thanks for taking the time with Cooper during his first grooming. He's happy and so am I. Thank you Bark 5th Ave.

Long time customer here or was before I went to go pick up my white dog and Kim held him up to show…read moreme a bleeding hole on my dogs side. She told me I brought him in bleeding! My white 12 lb baby was cut while at Bark 5th and I wasn't informed until I walked in to get him. Not a call or anything! Kim told me I needed to get him to a vet ASAP. She said she was a NURSE and he needed care. WTH! She didn't even clean him up!! He was just dripping blood! 8 + years of going there and thats how she treats regulars...? Pathetic! Kim also has an attitude problem. Sometimes she is pleasant enough to deal with and other times she acts like you have ruined her day by coming into her business. She is just a rude and unpleasant person. There are other reviews of dogs being cut and her acting defensive and dismissive. Avoid at all costs!!. There are plenty of other groomers that won't slice your dog up and then blame you.

Pet Palace - Charlotte South

4.4

(28 reviews)

My cats can handle being alone for a few days but my daughter's cat has major separation anxiety…read more Mine will eat when they're hungry and so their food will last a few days. Hers? When presented with four days of food, he's going to eat all of it and get sick. So it was time to bring Goose to Pet Palace. A wonderful clean facility. Lots of space, lots of light and yes, the cats are in a special side room with an exclusive door. When Pet Palace called and told us that Goose wasn't eating, I headed over to check on him. I brought some of his special treats and got to see exactly how he's spending his time. It's a nice big space - around three feet wide and six feet high with three levels. It's like a little apartment. And yes, clean. With his treats, Goose was happy. And he was happy to have me visit. So yeah, I'm really happy that while my daughter visited friends, Goose is good, the trip was good and my daughter is home now. [Review 20806 overall - 3505 in North Carolina - 1790 of 2023.]

Pet palace is amazing and so great with my Pepper. He loves coming here. Pepper always leaves…read morehappier than he arrives

Bubbly Paws

3.8

(27 reviews)

Came here after moving more into the city and realizing that our regular groomer was much further…read morewith limited availability. I was sad to leave them but knew my pup needed an excellent groomer in our area. I looked up a few places online, looked up Yelp reviews, and even sent a quote request. My research led me to Bubbly Paws. When we arrived on our first visit, I was impressed by the facility's cleanliness and the owner's warmth. They give you progress updates throughout the groom and reach out to you 30 minutes before the groom's end so you can make your way for pick-up. This was huge for me as my dog is a free roamer, and I like to minimize the time he spends crated as he gets anxious. The nice thing is that at the end of the appointment, you get to converse with the groomer directly, and they talk to you about how things went and give any tips. Corie is a WONDERFUL groomer with keen attention to detail. I remember our first groom; she was critical of her work on his ears. They looked perfect, and I was so impressed with the groom and how adorable he looked I couldn't tell what she was worried about. But I appreciated her being critical of her work and wanting to improve. I can tell that my dog loves spending time with her and always seems at ease on pick-up. The one warning I will give has more to do with corporate Bubbly Paws instead of the local store. They have a strict late policy in place. If you are more than 10 minutes late and haven't called, you will be charged the FULL amount of the groom and have to pay for another session. If something comes up, let them know ASAP to avoid this. If you have a large dog that you cannot bathe in the sink or your tub, they have self-service grooming stations that are always clean and equipped with products to help you keep your pup clean.

They discontinued the self serve monthly program n now charge $20 each self wash. Pass. Pet…read moresuperstore n other place are much more friendly n more regular about their hours n not just closing early cuz they are slow. Liked this location but terrible to change policies and hours mid week!

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Modern Pet Salon - Ballantyne - groomer - Updated August 2026

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