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1. PetSmart

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Elk Grove, CA

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PetSmart

2.8 (209 reviews)
Open 9:00 am - 9:00 pm
Updated a few days ago

Services - PetSmart

Bath and groom only

PetSmart Photos

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Reviews With Photos

Shelby G.

Great visit to Petsmart! Looking for something for my puppy to chew on: long lasting, made in USA and to deter from eating my shoes. Water Buffalo Horn from Arizona. Thank you Karen Puma for the excellent customer service and for a treat for the Frenchies, Lenny and Maddie. Wish us luck with the horn for Jack. So far he's busy.

Area where hair was pulled out.
Kim P.

Do not go here!!! I've had several haircuts for my Pomeranian done here some good and some bad. I found a groomer that was doing a good job and stuck with her. She eventually left and I brought my dog in for an appointment with her and was informed she left and they scheduled me with a new groomer. I spoke to the new groomer and she assured me that they had notes on how to care for my dog and she was an experienced groomer with Pomeranians. I came to pick her up and they had shaved her. I was so upset because you don't shave a dog with hair like this. I complained, spoke to the manager, got comped a grooming and booked an appointment with an experienced groomer named Katie. Katie informed me that my dog was in coat shock and she would do her best to clean her up. My Pom actually looked very nice afterwards. We saw Katie again and had a fairly good haircut. I went in yesterday to have Katie groom my Pom and was informed that Katie wasn't there and I would be seeing Abi. I was very nervous and showed Abi photos of my Pom and let her know that my Pom had a hotspot on her back leg that was almost healed (just a little pink left over) but had been to the vet a week ago for vaccines, heartworm and got a clean bill of health. I leave my Pom with her and get a phone call 4 hours later from Abi that she is still working on Fiona and will call me in a 1/2 hour. I get a call and go down to pick up my Pom. Abi brings out my dog and says to me "You're not going to be happy about this, but it's not my fault." My dog had essentially been brushed bald and has thin layers of hair almost all over her body. Abi proceeds to tell me that she is required to do 30 minutes of brushing and my Pom's hair just came out. I was shocked. She starts telling me about coat shock and some other blah, blah...I couldn't believe that she continued to brush my dog with her hair falling out and then gave her a terrible cut on top of that. I stormed out and asked to speak to the manager. I got the assistant manager who told me she was already aware of what happened to my Pom. Abi had informed her that the hair loss was due to coat shock and my dog had hot spots. The assistant manager was kind, offered to have my dog reshaped by another groomer (No way you're touching my dog), seen by a staff veterinarian (again no way) and offered to refund my money. I took the refund and will be taking my dog to our vet because her skin is still pink and irritated today. She is traumatized and I feel awful for subjecting her to such a cruel day that someone pulled a good portion of her hair out. Take my advice. Pay the extra money. These people an inexperienced and do no care about your dog.

Front of the store
Michael W.

I like to come to PetSmart shopping for Latte and Butters. They have a lot of things the furry boys are wanted. I like to check out their fish and other animals in the store whenever I'm there. PetSmart seems to take care of them very well. They're ready to go to your home to become part of your family. The store is spotless even lots of dogs come with their family to the store. The items are displayed in the store very well--a good layout with all the sections easy to navigate. I can find the stuff I'm looking for very quickly. The employees at the check-out counters are happy and friendly to the customers and their furry babies. I can tell they love the animals themselves. The parking lot is safe, and very easy to get a parking space in front of the store.

Jarred D.

Was roaming around Elk Grove looking for the best place for setting up an aquarium and I think PetSmart is the best choice! They have such a wide selection of fish and aquatic plants. Plus, they have all other necessary aquarium accessories. After checking other stores, it seems they have very competitive prices! Staff is very helpful with recommendations and checking their stock for things not in display. Overall had a great experience shopping here.

Disappointing Grooming Experience at PetSmart Laguna Blvd. Elk Grove CA. I had a deeply disappointing experience at PetSmart during my Malitpoo's grooming session. Despite years of positive experiences, this visit left a bitter taste. My pup, who struggles with anxiety during grooming and takes medication before grooming, was abruptly abandoned mid-service because he resisted having his legs shaved. While I understand the challenge, the groomer's response was shockingly unprofessional. Upon my arrival, I found my dog in disarray, with unevenly trimmed fur and neglected areas. She said blade is not taking it off so he would need to be sent home and need to see somebody else to get that taken off . . The groomer did not bother to trim other areas. Did not try other measure or asked another groomer to try. Will never go back again here for grooming needs.

See all

4 months ago

Helpful 9
Thanks 3
Love this 10
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7 months ago

Helpful 3
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Love this 5
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8 months ago

Helpful 0
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Photo of Rich L.
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4 months ago

Never anyone on the floor to help but the place is very clean and the cashiers have always been super nice and upbeat.

Helpful 8
Thanks 2
Love this 6
Oh no 1

3 months ago

Helpful 0
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2 months ago

Helpful 0
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11 months ago

Helpful 1
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2 years ago

Helpful 3
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3 months ago

Helpful 0
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4 months ago

Helpful 0
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8 months ago

Helpful 1
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Photo of Kim P.
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9 months ago

Helpful 0
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11 months ago

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3 years ago

Helpful 3
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1 year ago

Helpful 0
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1 year ago

Helpful 0
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2 years ago

Helpful 1
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9 months ago

Helpful 1
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Photo of Michael W.
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3 years ago

Helpful 48
Thanks 3
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6 years ago

Helpful 2
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2 years ago

Helpful 0
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6 years ago

Helpful 7
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3 years ago

Helpful 2
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2 years ago

Helpful 1
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5 years ago

Helpful 4
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1 year ago

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2 years ago

Helpful 1
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Photo of Ray T.
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2 years ago

Friendly and polite staff here. Good selection of pet items as well. I would recommend this location.

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Photo of Maya A.
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2 years ago

Awful. Poor management. Poor customer service. My dog is always upset when she leaves from her grooming. Just really poor customer care.

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Photo of G V.
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2 years ago

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1 year ago

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4 years ago

Helpful 3
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4 years ago

Helpful 2
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6 years ago

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2 years ago

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3 years ago

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2 years ago

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3 years ago

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Photo of Ida H.
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10 years ago

Helpful 6
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5 years ago

Helpful 4
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Page 1 of 6

Ask the Community - PetSmart

Looking for Maltese teacup or small Maltese or poodle mini teacup?

not sold at petsmart. go to the shelter.

View All 2 Questions

Review Highlights - PetSmart

I can't say enough about Shannon and the staff both in the grooming department and the store.

Mentioned in 3 reviews

Read more highlights

PetSmart - petstore - Updated July 2026

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