Petsmart on Nellis We had a good experience at this Petsmart. We were looking for a Syrian hamster and unfortunately, we didn't find one for us. The whole setup for the animals was incredible. The store was clean, the cages were clean, the animals were healthy. A woman helped us and let us interact with all of the Syrian hamsters. They all seemed happy and ready for homes, we just didn't find the one right for us. It was a good experience though and I definitely recommend the store. read more

Went in at 9am for some crickets since they said they would have them in stock , but when I got there they said not until later that day they'd have them in stock so I left and decided to come back , same worker I talked to in the morning mentioned to me that his manager or lead said that I was stealing but he told them I was a regular and since then will never go back , I am Mexican , I am tattooed and I feel Profiled . This is absurd . Never stepping back in there and wish no one would go through it . read more

This location is fine for quick pet errands. The store is usually clean and stocked, which I appreciate, staff are helpful and pleasant, but can be short staffed at times We trained our pup with Tracy and she is amazing. It's convenient, parking's easy, and prices are what you'd expect, which can be a little high for my budget. Overall, solid place for my pups needs. read more

Wasted my time taking my dog to the groomers this morning. I took the day off from work to make sure my dog got his bath and haircut. Unfortunately I dealt with an argumentative person named Martha who kept antagonizing me the entire time I was there. She wouldn't listen to what I would tell her and kept asking me the same questions over and over again. She knew I was agitated but continued to haggle me. She needs better customer service skills. She also kept searching for knotts on my dogs hair so that she could charge me extra money. Needless to say, I left and rescheduled the appointment for a different PetSmart. read more

I took my 6-month-old puppy for her very first grooming on April 17, 2026, and unfortunately, it turned into a deeply upsetting experience. The groomer, Ciara, accidentally nicked my puppy's leg badly enough that she was bleeding and couldn't walk comfortably afterward. What hurt even more was that Ciara didn't mention the injury to me at all--I only found out because another groomer brought it to my attention. As a pet owner, I trust that my puppy will be treated with care, kindness, and honesty, especially during her first grooming experience. It was heartbreaking to see her in pain and to feel that this situation wasn't handled with the transparency it deserved. Additionally, the upgraded services I paid for--including the special gifts--weren't even given to my puppy until I returned and asked about them. This experience left me disappointed and concerned. My puppy deserves gentle, attentive care, and clear communication is essential when something goes wrong. Because of this, I won't be booking any future services with Ciara read more

Christopher at PetSmart always provides outstanding customer service. He is attentive, patient, and genuinely helpful every time I visit. He takes the time to answer questions and makes sure both customers and their pets feel welcome. His positive attitude and professionalism truly make the shopping experience better. PetSmart is lucky to have him! read more

We have a St Berdoodle large hairy. If they didn't want to groom him, so say so.! $180.00 for them to just about shave him. He was so beautiful before! It's December, they even gave him a lion cut tail!!! She said we need to brush him more! I told her he gets brushed every day. Don't go there, don't trust them with your babies! He is so mopey! Wish I could give no stars read more

If you're coming here because you saw the coupon for grooming on Yelp!, save yourself the trip. They won't honor the coupon here. I could have saved upwards of $20 on my visit today. Really disappointed in the customer service here. But I hope my dog enjoyed his grooming! read more

Do not bring your furbabies here for grooming and if you do please ensure they have done everything you are charged for! I was charged $51 for a bath and haircut, $15 for nail grinding and was coaxed into their $35 fall special. I picked up my furbaby and he was limping from pain...I was told he was sensitive from his nail grinding. Got home and realized he wasn't bathed...and his cut wasn't completed. He had patches of fur not cut in his belly area, front legs and sanitary trim wasn't completed either. There was some dry poop still stuck to his tail. A week later and my furbaby is still limping and yelping in pain. After an emergency trip to the ER, and X-rays our vet has put him on steroids and pain medication. Everyone has bad days I understand that, and if there had been an issue with my dog I would have appreciated an honest explanation and not a dismissive tale of he was too sensitive from the nail grinding. Personally not worth the hassle to get refunded, but I'm certainly not bringing my dog back. read more

I took my dog here to be groomed at the last minute cause he had surgery the next day, the groomer that did him didn't even clean his privates at all i have never had to tell a groomer to do this he has bald spots in some areas. They someone fixed the issue, but i can tell they didn't want to, they energy when i walked in was so bad. Def don't suggest this place for grooming, cause of the groomer ( Trevor) of you do go here don't use this groomer. read more

Hire polite staff. Went in looking for dog food. Needed to use restroom. No one knew the code and they were rude about it. The scrawny 'man' (dark hair) who looked like a weird person, ignored me completely. Then when I got in front of him, he took his ear buds out and said, "no. I'm on break". What a pos. I would rate them in the negatives if I could. read more

service was top notch, i was here for a refund for an issue I had but the manager who had a septum was one of the best managers I've seen, super nice and also told me about his dogs and cats , what a great manager who knows how to do his Job and treat people with respect, what a guy read more

Usually I wouldn't waste my time on wrting a review on an employee of a business, but Maria, so called Manager, in the Pet Grooming area is RUDE!!! She needs to learn to listen to the Customer first instead of interrupting, and jumping to conclusions. I was trying to explain what I wanted. She wouldn't listen to me. She was argumentative, and hostile. She needs to review what a Bath & Brush includes according to the description on the website. If the description is incorrect then it should be corrected. I've been taking my Dog here for almost a year, and have never seen this woman before today, and never had a problem explaining what I needed. She blocked me from the online grooming booking format. LOL. Fortunately for me, and my Dog we won't be back. read more

We brought our almost 2 years old Bernese mountain dog to this store. It was supposed to be his first time but one of the associates who checked us in, told us that they couldn't handle our dog because he couldn't stay calm. We were so disappointed because they didn't have patience for our dog, knowing that we have told them in the first place, that it is HIS FIRST TIME and he doesn't know what it's like to be groomed. Also, this lady named "MARIA" who unfortunately was the manager of this store. She was extremely unprofessional and rude to us. According to her, we should have brought our dog to their "Dog Training program" first before bringing him to their grooming services because our dog was not behaving well and that he should get "more training" to be a good dog! So, to anyone who's planning to take their furbabies to this store, I HIGHLY SUGGEST TO LOOK SOMEWHERE ELSE because clearly, they don't have patience for big dogs especially for first timers! and they are all rude and not accommodating with their customers. read more

Today I took my puppy (4 month) German Shepard to get groomed. I paid $70 for the summer special. When i picked him up several hours later, he was still damp and I was told they couldn't complete all the requested services because he nipped at them once. Why would they still charge me the entire amount of $70 in they did NOT complete there contractual services? And why didn't they call me to ask if they needed to muzzle him temp. For this. My puppy is going through training now and Is a good happy and playful pup. If he did nip I understand but this is not acceptable. Please stay away from the Petsmart on Nellis . Not a cool place to groom your pets. read more

PetSmart - My Samson at 4 months - Pet Stores Near Me - Las Vegas, Nevada

Maria sucks. She denied to groom my elderly mother's elderly dog because she had an accident BEFORE the appointment and LIED to my mother about our dog having DIARRHEA. She is dishonest and cancelled the appointment due to her being dirty WHICH IS WHY WE ARE GETTING HER GROOMED. This is ridiculous and my mom spoke to the store manager, but I hope she gets fired. My mom works full time and has to MAKE time to get our dog groomed and she denies us service because she's lazy. I hope she loses her job. Selfish human behavior. We always go here for grooming, but we will NEVER return now if she works there. She calls herself a MANAGER! She's useless! I hope she sees this review and knows she's full of it, and we know she's a liar. How embarrassing to employ these kinds of people. read more

This Petsmart is literally the worst store I've ever visited. My husband and I entered the store around 7:50PM and went to look at the cats they have up for adoption and made our way to the reptile tanks. We've been debating for a while now to purchase a ball python snake and came in to this store for a final decision. We couldn't find the ball python as we believe it was feeding during this time. However, we made our way over to the corn snake tank and saw that two snakes were paired together in the same tank and one was wrapping itself and biting the snake as it if it wanted to kill it. We notified the front cashier of this and said they would send someone over. When I say this snake was trying to kill the other, it REALLY was. The lack of urgency of this stores staff is literally unbelievable. I cannot understand why Petsmart's moto would be "We'd do anything for your pet." But as soon as I notify multiple staff member's of the situation happening with the corn snakes I'm being dismissed and continued to be told that "someone is on their way" when they're clearly not. I'm very upset about this entire situation as I care about snakes and even if you're someone who doesn't, you wouldn't let a dog or a cat, do the same thing and not say anything. Petsmart should not be selling animals that they aren't educated on and on top of that pairing two that shouldn't have been in the first place. I am absolutely uncomfortable with the way I left the store as no one was doing anything about it and the only staff member that came to us who notified us that "someone was on their way" kept saying "omg they are fighting, I thought you guys were trying to buy it" like why wouldn't you listen to us and not dismiss us and assume something when we're clearly telling you about the safety of the pets you're selling. I get that people need jobs nowadays but don't hire people who do not care about the safety of the animals you're selling. It's honestly ridiculous the amount of times we were told someone would come and not a single person approached us in 5 whole minutes after being told that two of their snakes were literally fighting and killing each other. Do fucking better. read more

Great location! Employees are super friendly!! This is literally your one stop shop to get all of your pets needs whether you have a dog cat fish birds etc!! Prices are decent as well. read more

So I saw over 10 dead fish dead fish, and a dead Fancy Beat hamster. A couple came to us and started telling us about how many dead animals there is in the store. read more

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Even BEFORE the pandemic. This place is pretty much useless. Watch your step before you walk in the door as they don't clean up the poo right at the front door. I have seen tennis shoes doggo poo prints heading towards peoples cars. Customer service is terrible. Ask them where animal vitamins are. Duh.... No clue much less anything else. "Would you like a bag for these 15 items?". Uh no... I will just carry them out on my CAMEL BACK! WORTHLESS PLACE. . read more

Have ordered live mealworms for my pet to get delivered to my home address, which I do every 2 weeks have ordered 4 containers of mealworms all mealworms were dead and black and delivery takes 2 hrs to get to home address when it's 30 min away maximum read more

They are so stupid, i will never go back there. Dog was supposed to be wet washed, overcharged us cause they had wrong breed. Never gave a refund. Bullshit read more

This is the WORST PetSmart by FAR!!! They are always out of food for the animals they sell you. They only worry about selling you the animal period. For example I bought a bearded dragon from them over a year ago. They are out of crickets every week, if not every other day. I stopped by today they have plenty large crickets that they would not sell to me due to they are saving them for the animals they have. Which by the way there is no more bearded dragons there, a few leopard geckos, and one chameleon. There was a baby beardie few days ago but who knows it probably died due to their shitty care of their animals. I asked Anna the manager if she could at least sell me 10, she wouldn't. I was heated. I will not go back to this establishment again. I will drive across town any day then deal with the crappy ass customer service they have here. I'll spend my money else where. read more

I have been taking my dogs to the groomers at this Petsmart for 12 years and have never had a problem, until the new management came in. They refused to take our dog because he was shaking, it is known he has anxiety and will calm down once they take him into the back. The manager then accused us of wanting to cause harm to our dog. Will never come back to this location again. read more

We had a less than stellar last visit to the groomer but Donna was an awesome person to talk with. She helped us set up our next appointments and had wonderful customer service. PetSmart needs to pay her more. read more

I wish there was a separate page for Petsmart grooming, because I love the store. But there isn't. So here it goes. The short version: Groomers have our dogs the worst haircuts I have ever seen, both too short, , looks like they got 2/3 of the way through the other and forgot to cut the remaining 1/3, which is the upper part, and both dogs were cut by clippers. Wouldn't fix it. Only refunded. We brought have brought our dogs there for a while, and while the haircuts were nothing to write home to about, they were fine. But since everything opened back up, the last two haircuts were SHAMEFUL. Last time, they were simply cut shorter than we wanted. But alright. Maybe it was a one time thing. This time, it's worse. My wife asked that the hair on their bodies be trimmed a bit longer, mentioning it was too short last time anyway, and we wanted them to be warm, but wanted the hair around their heads and their rears, which grow like crazy, needed a good trim. They said it would be right about 4 hours. No problem. She left. They call early, and said dogs were done. Odd but alright. She goes to get the dogs, basically has them handed off to her with no real talk about the cut, and rushed out the door. They are shaved down nearly to the skin. Its SO SHORT. The one with the mane, it looks like they got up towards her shoulders, stopped, and never finished. You can see tracks where its slightly longer and missed with the clippers on the body. Her mane was hardly touched, maybe slight evening at her ears, but otherwise looks the same. It is uneven, and WAAAAY too far down her back, and very choppy. My wife called about the satisfaction guarantee. Supposedly, they are suppose to do "What is the Look Great Guarantee? This is our promise to you that you'll love how your pet looks after a visit to our salon, or we'll do whatever it takes to make it right.". So we were like, maybe they can at least fix the mane? Fix the uneven patches? NOPE! They said that all they would do is give us a refund. Which I mean, cool... But that doesn't fix her hair. This means we are taking our dogs elsewhere to fix it. Because THIS doesn't look like any intentional haircut anyone would reasonably do. At best it looks like our dog went into surgery and had to be shaved down. The saving grace? After this we noticed the dogs both had spots that looks like they got cut up by the clippers. One on the ear, the other by her front left. Poor babies! No wonder the other one didn't want to sit to have the rest of his ears trimmed! read more

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March 4th my daughter and I went to this location for dog and cat food. We were helped by Christopher, the Associate Lead Manager. He was very friendly, Customer Focused and helpful. He is also very knowledgeable on PetSmart products. He made our visit very nice! Our cashier was Damon Hall, a Manager. Damon was also very friendly, helpful and Customer Focused. Thank you Christopher and Damon for being the Best of PetSmart! Blessings, Lori Giessinger read more

So I guess I'm a little confused because if you go in for bathing and grooming, and they clip the Nails but tell you if you want to have them filed that cost an additional $15 well why would you cut the nails and not file them because if you cut them you're going to leave sharp edges if you leave sharp edges and the dog scratches itself the dog could potentially cut its self so that's like going and getting a pedicure and they cut your nails but they don't file it and then you rip your socks I did say that's effing ridiculous and then some body from the back so I'm not even speaking to you wants to say that there's no need to curse or to be rude when you're not being rude and rude is inserting yourself in a conversation that doesn't concern you You're already paying $51 for a bath and a brush and then they want to add 15 more freaking ridiculous read more

Coming to this PetSmart is always mixed with how customer service is. Sometimes the customer service is decent at helpful with finding the stuff we need. Other times it's really hard to find a customer service and one time they took more than 15 mins to find us a person to help us. The checkout line is always very long and slow. The fish tanks are kept clean usually as well as the other animal cages. read more

had my golden doodle groomed today. after getting her home I noticed that they gouged the hair on her stomach, her face was trimmed unevenly, her tail was not trimmed as I requested and her ears are still dirty. I paid $118.00 for this shabby grooming. I do not recommend this groomer. read more

My fur baby is my first baby and love of my life. I used to take him 45 minutes out of my way to the "best groomers" I could find on yelp because I wanted him to look his best. After a year a so, the routine got old and the grooming just wasn't what it used to be. I decided to try somewhere closer to home and I was not disappointed. Petsmart offers walk-ins and appointments. I usually book a couple days in advance to make sure I get a day that works for me since they are usually booked day-of. Their pricing is a bit pricier to the other place I went before. The standard service for $45 gets you grooming (haircut and bath). I was used to getting the works, such as nail trimming, grinding, anal expression, etc for that price..) They also do those premium services for an extra fee ($23 for a small dog.) During my visit today, I was helped by Miriam. She was extremely thorough when I came in, asking what I wanted done today and if there was anything she needed to pay extra attention to. I told her I wanted my dog's eyes area to be cleaned up since it grows the fastest and hinders his vision. Also, his tail was getting a bit long and poop gets stuck when he's going to the bathroom. She even gave me a play-by-play on what she was going to do for those trouble areas and asked if I wanted to do anything differently. I am not a picky person, so I let her do whatever she thought looked best for him. 3 hours later and my dog looked like a stud! She brought him out and let me have a look at him and asked if I needed anything changed. She even showed me his tail and eyes to make sure I was satisfied with them! I was super happy for her attention to detail and thoroughness. Usually, they ask me to pay first before they bring him out and have a look. And usually I see things that are uneven, but that's when I've already gotten back home and taken a real good look at him. But not today, everything was perfect! Also a good tip is that you earn reward points when you do grooming at PetSmart. I don't usually buy anything there, but I get special dog food for my little man. Got some on my way out and I had some rewards points to use towards my purchase. I consistently go there every 6 weeks, so that's where all my points must have come from! read more

Great toy aisle to many misbehaved animals barking at us we went in mid week and the store was clean and well stocked

Good selection, but bad service compared to other locations. One employee needs some help with how to interact with people because she yelled rudely to let us know which register line she wanted us to be in. read more

Booked a grooming appointment for 5:30. Drove from Henderson Showed up at 5:34 my appointment was cancelled. They advised me they didn't have anyone. It's very frustrating because why would you allow one to book an appointment if no one is there. No voicemails. No emails. No texts. read more

It's a PetSmart just exactly like all the rest of them. I can't stand all the caged guinea pigs, they look horrible and as an owner of a guinea girl who lived 9 years my heart breaks and I want to buy them all and let them live a beautiful life at my home but wow..... I have seen tons of floating fish here which also breaks my heart. Anyway when you look at the dog toys here they will be almost double what you can pay on Amazon. My boys like getting toys from Amazon because it makes them excited to see the box and what is inside. Spoiled yes. I cook for my boys and as far as their dry food they do not carry the dog food I feed the boys, which is Natural Balance and Halo...I wish they did :( read more

I've never used any services here, like grooming or training. But I've been shopping here for my pet needs (fish, cats, dogs) since 2001. I've never had a bad customer experience. The staff is very friendly and helpful. Sometimes the checkout line gets long, but it usually gets under control pretty quickly. Nothing but good things to say about the large selection! read more

This store is huge! I absolutely loved taking my Spring & UNO here! It was there first time and they loved it. All tail wags here! The staff was friendly and there were a lot of things to choose from! Very clean and homey store. My kids approve! read more

PetSmart - My kid's first time at Petsmart! (Uno & Spring picking out a toy) - Pet Stores Near Me - Las Vegas, Nevada

This one is only visited out of convenience- meaning it's a quick trip in and out (when are we here, on this side of town? when we go to my MIL's house for dinner), but I don't really like this one. I could probably blame the area as a whole- the Wal-Mart (really ghetto) and 99 Cents Store (very ghetto- in fact, I could probably say that I hate this one- actually had a verbal altercation with a foreigner, maybe Russian- have not been there since). The parking lot is way too busy making it hard to get out of your parking space if you're parked right in front of the store. Also, many of the people shopping here seem, downright weird. This store doesn't have everything you're looking for, either, seems lacking. read more

Took my jack Russell their for training we learned a lot great place would do it again thank you for dealing with my handful of a jack Russell read more

PetSmart - Charlie on graduation day - Pet Stores Near Me - Las Vegas, Nevada

i recently stopped going to the groomer i went to due to a terrible experience and giving my dog so many razor burns. i decided to change petsmart to a nearer location to me. my dog is prone to matts due to him being a goldendoodle and me taking hum to pahrump and him getting all muddy and dirty. this time we stayed there for a week and his matts got really bad. the young gal named EMMA was SOOO nice and pationate. she explained to me that because he was matted in some areas she would need to shave those parts either completely or slightly. i was a bit bummed but completely understood. when i saw how an AMAZING job she did i was SPEACHLESS. shout out to EMMA KRZYMOWSKI for making my dog look like a cut teddy bear !! read more

PetSmart - Pet Stores Near Me - Las Vegas, Nevada

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