I have been to this Petsmart for grooming with my dog since I rescued him last April. We always had the same person, but she no longer works there... so we made an appointment with a new person in the morning, but she called us saying that she only does one dog at a time and gave us alternative time so the dogs don't have to be in the kennel waiting, however that didn't work with our schedule so we rescheduled for a new day. The day of my dog's appointment I went in. They called someone says his appointment was here, but I didn't have an appointment with him... it's busy and he wasn't with a dog so I was like okay my dog will be seen quickly then. I got quoted 2-3hrs which is normal. Fast forward 4 hrs later I go in a little stressed because I haven't heard anything. i see my dog through the window still getting cut, but then she takes him to the back. I wait for the other family to leave. when I get said who im here for I said my dogs name. they are confused why I was there, because they called my husband. I left my number since my husband was at work and he didn't call me by the time I came in. I expressed I was getting nervous that something happened because it's been over 4.5 hrs now! She tells me she just talked to my husband she needs 20 more minutes oh did I mention this is another different person than the first two. she blamed with the holidays everyone is trying to get in, not the fact that they overbooked themselves. plus none of the other dogs were there that is saw 4.5 hrs ago. 4.75 hrs now. the groomer bangs on the window to tell me I can get my dog . when I go in she tells me repeatedly that he doesn't like the dryer which I know because I put that in the extra notes when booking with them. my dog is so friendly and easy just gets a little scared. when he doesn't want to say by to the groomer I knew I wasn't going to come back. Top it all off I started crying when my dog came home running to his water bowl drinking the whole thing in one sitting! Summer was AMAZING I hope she is in a better place. read more

We are regulars for grooming services. But the night before my dog was sprayed by a skunk. I called right at 7:00 am and Kim answered the phone even though the store was not opened yet. She found a spot and got him in. Katlyn was our groomer and did an amazing job. He hardly had an odor when we picked him up. So happy with the service from PetSmart read more

Worst customer service in the grooming area today. I spoke to someone 3x to make an appointment, twice last week nobody called me back. Today- Sunday: I called again and made an appointment for 3. this was only for a nail trim for my cat. I had explained to them each time I called I was visiting from out of town. Neither of the 3x I called did they explain I would need his rabies paperwork. Obviously if I'm out of town I don't have that information handy. Instead of explaining this to me when I called 3x to make the appointment. They wait to tell me until today when I show up. When I show up the cat groomer is on her lunch break during my appointment time?? Seriously? As my cat is screaming in his carrier obviously uncomfortable she then explains to me she needs his rabies. She offered to call the vet even when I explained to her the vet is closed because it's Sunday evening. She refused to do a damn $10 nail trip and educate the customers on what documents they need to have. I've never had this issue with Petco and will be going there once I return back to LA. This was the most uncomfortable experience for me and my pet. Shittiest customer service ever & that girl can go screw herself. HIGHLY DO NOT RECOMMEND anybody using this PetSmart or their grooming service as the people working there are dumb & TRASH. Get another job if you can't follow the simple steps of having professionalism and good customer service. At the end of the day I should only blame myself for trying to give them a second and third chance after they failed to return my calls last week. I should have taken those signs as people who don't know what they're doing. read more

We've been bringing our pets here for grooming for the past 2 years because of the flexibility they offer in scheduling appointments and the groomers have always been nice and have done a fairly decent job with our pets. However, there always seem to be frequent customer service issues each and every time we've called or brought our pets in for service. These issues have ranged from repeatedly having to retake our customer information because it wasn't properly stored in their database, not being able to confirm shot records despite having provided copies on multiple occasions, to not being able to locate/confirm appointments the day of. The grooming associates are always nice about it and always quick to offer an apology and excuse for the mistake but these mistakes are far to frequent and today was the final straw. My husband called a couple of days ago to schedule grooming appointments for two of our dogs. When I brought them in at the scheduled time today, I was told that they only had record of one appointment and that unfortunately they were booked for the day. After expressing my frustration and disappointment to the grooming associate, she found a way to fit our second dog in which was appreciate. However, given the number of issues we've experienced and what seemed like a lack of effort to fix these customer service issues and prevent them from continuing, I felt it was time I reached out to Jeanette, the store's GM and express my dissatisfaction. Jeanette acknowledged (based on our grooming notes) that we had experienced issues and expressed our dissatisfaction in the past but offered nothing more than an apology and seemed completely uninterested in doing anything to make up the inconveniences caused by the lack of customer service on multiple occasions. I expressed to Jeanette that as a long-time, regular customer, I was now considering taking my business elsewhere and it really surprised me that there was no effort on her part to make her customer happy. No offer to discount our next service. Nothing. She responded with the following statement: "I will discount your grooming service today and then I think you should probably take your future business elsewhere". Yes, you read that correctly. Instead of taking steps to keep a long-time, regular, customer happy, she suggested that we take our future business somewhere else. Jeanette, thank for that great advise. We will definitely be taking our business elsewhere and we were also happy to let your Corporate office and all of our friends know what a bang up job your doing. read more

I have a standard poodle. Felicia has been my only groomer since I have owned my dog. She is amazing. I showed up for an appointment to be told she wasn't working that day. They apologized and said they would work with me and give me a discount. I told them I was going camping and as long as she could be trimmed sometime that week it would be great. I appreciate mistakes can be made. So on the appointment day they called and said my groomer was sick but another groomer assured me that she does poodles. I asked for a summer cut. When I picked her up she looked a bit hacked and uneven but I paid, and tipped and took her home. Once I got home I realized they had not shaved her paws underneath on two feet. Her ears weren't pulled very well and there was a lot of hair on her face I had to do. Also, she has been a bit wound up for two days. She has never acted like this after grooming before. In any case with all the drama they gave me 10% off, not what I would say was a " great " discount that they had led me to believe. I will never go to Petsmart again. Very disappointed and my dog looks lhorrible. read more

Took my German shepherd puppy Zeus in first grooming and bath with Frida, she did such a great job took fantastic care of my baby such a nice and professional woman, definitely recommend her for any grooming needs. read more

I am very unhappy with this customer service. I was a paying costumer that would like a little fish. They were no help, didn't come over for 15 mins, they were talking to each other instead of their customers and had a very rude attitude towards is. I feel discriminated for the way they treating me because of my age. I am very mad and upset that they would have the audacity to laugh at us and not sell us a fish we researched about and knew how to take care of it. I am disgusted and I will be going Petco from now on because they were VERY rude!!!!! read more

I love the level of customer service that we get at the groomers! Carly ( I hope I spelled her name right) she is awesome and takes great care of our little poodle Bella no matter what the issue is. Thank you for taking care of our dog and changing our families perception of the grooming salon at Petsmart. read more

Showed up at 7:15 AM. Was rudely told by staff that I was late. After being asked for my dogs vaccination record, I told them the vet service 5 ft away had his records and the person setting the appointment did receive them. Davis, store manager, was called by groomer and instantly decided that I was to blame. They tried unsuccessfully to humiliate me and my animal into believing I was at fault. What a mess. The store manager did give me a smile as I left and told me he would give me the 800 number for customer service. Ridiculous. I should have believed all my good friends at the local dog park. This place does not deserve the care of your animal or your money. read more

Don't get your dog groomed here, my dog had her nails done and is completely missing one nail, which over one year has not grown back, and when I touch her paw she takes it away from me like she is frightened, this was a traumatic experience for my dog, and she will not be groomed here anymore. read more

Everything from food to toys to pet medical treatment. Friendly staff, good parking, nicely laid out store

i took my dog couple weeks ago for ear exam , nurse was so sweet and friendly . she took my dog in back room to get her ear checked because she said dog around their owners r more protective so u better don't come with us which i ask to go cause i know my dog better then anyone else .so they brought my dog back while she was bleeding so bad , dr said he was trying to put the muzzle on her she rejected and she cut inside her lips ,which instead hurting dog they can come and asked owner for help\ so they had to put her in sleep and she got 3 stitchers . poor dog was in pain for 3 days and feeling so sick and scared \ i would never go back again and don't recommended :( read more

Well I thought I would update the moth infestation that I get when I buy from this store. Again I am dealing with these pests, within 2 weeks of buying my cockatoo food. I killed seven today, 3 yesterday, time for another trap. I thought I would give these guys another chance, plus its right here in town. But no more. Its time to go to the bird shop again in sacramento. Soooo disappointed. read more

Horrible customer service. I had a question a a dog collar to be used as training. It's not working proper after buying it here. I was told to call manufacturer for help. Huh really?? Maybe if was not said to me rude. I understand today's a holiday and that you don't know how someone's day is. But customers should not be treated poor. The young lady that was pretty rude to me on phone is the one to thank for my family and friends for no longer shopping here. Organic pet food is costly to people whom spoil their pets. Any customer no matter what they but shouldn't be told call manufacturer for issues. read more

Husband and I came in today to buy a new tank, and were greeted first thing. Next, while browsing, we had help from an associate named Travis. He was super helpful, getting us everything we needed for our new tank. He was able to walk us through our choices and we never once felt rushed. The manager of the evening (I did not catch her name) was also very helpful. We appreciated everything they helped with, and are happy with our purchase. read more

Decided to take in my cat to have her dematted since they dont even deal with cats in the roseville location anymore. All the groomers were exceptionally helpful and friendly. They took in my cat last minute for a bath and haircut since dematting wasnt going to work and fixed her up perfectly!!! The cat groomer, courtney, is wonderful and handled my cat so well! The roseville location would not handle my cat and deemed her "agressive" when they did work on cats. Im highly impressed with the groomers and will be back again. read more

Just moved to the area and took my little dog to have her nails trimmed at this location. The three ppl that were working in the grooming department were friendly and made me feel comfortable right away. The store itself was clean, had a nice layout and friendly workers. I will defiantly be returning. read more

The people that work here are friendly and helpful when you ask questions. My dog runs on the skinny side and maintaining his weight can be challenging. I brought this up during my last visit and one of the attendants was nice enough to show me several options that would be best to help with this issue. The grooming department always does a great job on my dog. He comes out happy and adorable every single time. read more

Don't bring your dog here for grooming mine was cut and had to get stitches. I took my puppy in this morning to be groomed. A few hours after I dropped him off I got a phone call stating that he fell off the table and his back leg had been cut. The lady I believe her name is Lacey told me it wasn't a big deal it was just because of where the cut was located they had to bring him over to the vet. A few hours after that I got a call from the vet stating that they had to sedate my dog and give him stitches. As a result he has to wear a cone for 2 weeks and was not fully groomed. read more

I actually really like this petsmart and the people that work there are awesome and always super nice and helpful but and here comes the but...i got some minnows the other day to add to my tank of minnows i have and i noticed this black thing on one of the minnows i caught him and seperated him turns out it was something called fish lice. So yeah, super pissed. i checked my tank did not see any other ones but it was disgusting and what i read is this is basically death sentence for your fish...so forewarning all their tanks are connected so basically every fish there is contaminated..which is very sad...its basically impossible to treat this...also i didn't know they do beat prices from other stores but i kind of think why do i have to prove this why not just offer the best price so much work to have to try to prove price when i can just tap a few buttons and get it for the lowest price if offered somewhere else. read more

Brought my dog here a few times to be groomed and I've never been fully satisfied. She is still flaky and seems irritated when I pick her up. I always request hypoallergenic be used on her but she still smells like perfume. There is also a lady that works the front area of the store that knows everything (not really). She has talked down to me about how I handle my dog and even told me I am a bad dog owner for not bringing my dog in to their store for training. My dog is a good dog and she is at times hard for me to handle because she weighs more than I do but she is not unruly and has never caused problems in the store. I want to like this store I really do but I'm constantly irritated by the lady that can't seem to mind her own business when I go there. read more

Very professional knowledgeable groomers who did an exceptional job giving my matted long haired fur baby an excellent short summer cut. Every detail was explained to me in advance and I greatly appreciated not only a no surprises commitment, but having such excellent results. I was impressed with the caring attitude of all the groomers. Especially looking forward to a long future relationship with Nichole as our groomer. read more

Had scheduled to have my dogs get baths. A big part of the reason I take them in is because my one dog is hard to trim her nails. It can be done. Other Petsmarts have trimmed the nails but it is hit or miss. I always tell them to use 2 people like one of the petsmarts told me too. Apparently that has not been happening. The girl looked at my dogs records and said she wouldn't do it if my dog appeared stressed. Hello they are with strangers getting a bath and nail trim they are going to be stressed. If you do dog grooming/baths for a living you should show confidence in your work. I was left feeling not very good about having her take care of my dogs. So I did not leave them. I was basically told she wasn't going to trim my one dogs nails. Why spend money on something they aren't going to do? Sad I wasted my time and theres. Least I didn't waste my money. If you have a difficult dog for nails don't bother taking them here. They won't trim the nails. read more

Dolce and Gabbana were so well taken care of by Courtney! Thank you!!!! I moved here and my old groomer was also my breeder. I am very happy. We will be back. read more

I can't say enough great things about the professionalism and quality of service I received at this Petsmart in Lincoln, California. Hey, its a business, and no business is perfect - however, this particular Petsmart has to be about as close as it gets. I recently had an issue with the store and my pet. My issues was politley addressed by the manager. The manager sent help to my home (on the clock) to help me transport my aging pet, and assisted with making arrangements and covering part of the expenses with the inhouse Banfield Vet (another rock star!) - Seriously, this store, without any confrontation simply took care of business. They addressed my concerns and participated in an expeditious resolution of my issues. I cannot say enough nice things about these people. The store manager, Jeanette, well, she deserves a raise, or to be promoted. She obviously knows how to take care of people and retain a customer who will promote her store in the community - and for life. You will be making a good choice in coming to the Petsmart at Lincoln, Ca.!!!! read more

I've always had a wonderful experience with the groomers at Petsmart. My puppies are always so happy when they're freshly bathed. They treat the dogs like they're their own. I never hesitate to go back! read more

Took my pups for haircuts and they both turned out super cute. I'm happy. Prices are less then other groomers for same service minus "the bow" read more

My maltipoo came out looking like Zodo shaved him clean including his tail and eyebrows. Doesn't a groomer listen when you say something. Comb the mat out as much as you can, that's why you r the groomer. Will take two months for my dog to look normal. Very very disappointed and upset as well as my dog is. Never again read more

I would like to give a shout out to a wonderful young lady who works at our Lincoln PetSmart. Her name is Casey. She is one of the top employees I have ever met. She has a huge smile on her face and a truley wonderful personality. I went in there to buy some items, and they were out of them. She had been standing there and sprang in to action, telling me that it was going to be a challenge, but she could get it done. It took quite some thinking, because I was paying cash and she was doing it online. Once she got the order in, she had to transfer it to a giftcard. She thought of a solution, and smiled the whole time through it. She was laughing, and I told one of the other employees, geez it must be great working here with her, and they all said yes it was, because even on a bad day, she would make it good. If you are ever lucky enough to have her as your checkout person, she will make your day read more