Our first time here, they had a last minute appt which we really needed but gosh I was so nervous and my pup clearly was also feeling the same, but by the time we came back to get my lil' man, he kept running back to the groomer and ignored me. Kristina, thank you for taking such good care of my boy and what a perfect haircut, clean, etc you did for him. Thank you for also calling me to check and see how we'd like his tail cut before giving it a trim, it's perfect, he's perfect s6he so are you! We will definitely be back. :) read more

Booked and they cancel my appointment because another dog paid more to move ahead of me. Petsmart just lost my business for life.

We called for a nail trim, as advised by one of the groomers. They don't take appts for nail trims. Jessica helped Maya today. She was patient with her since she tends to get nervous with strangers. There are benches next to the grooming area and filtered windows so anxious parents can sit and monitor their fur babies, without being detected. There's $5 off M-F 2-6 pm if you have pet perks and the app. $15...not bad. Jessica took the time to show me where to find the Yappy Hour Special on the app. She was great! Hopefully, we'll see her next time. read more

Every time I go to petsmart I stroll through to check out all their animals and reptiles!! My go to pet store!! They always have what I need in stock, staff is super friendly, love their price match through their app ( you save a lot)! Overall best prices as well!! read more

Mario is the best! I took my dog for a grooming appointment and Mario did an outstanding job. He was extremely professional, patient, and gentle throughout the entire process. My dog had several tough knots in his fur, and Mario handled them perfectly without causing any stress or discomfort. He left my dog looking beautiful and very well-groomed. You can truly tell when someone loves what they do, and Mario stands out for his dedication and skill. I will definitely be coming back, and I highly recommend him 100%! read more

I end up choosing petsmart my regular vet was book out and so was everyone else so last resort I was able to get my dog in at petsmart, I ended up getting the works the appt set was easy online. I would definitely come back if needed. read more

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I can't say too much about this location as I only had contact with them twice. The other day, we came in for a grooming and de-shedding for our German Shepard. Our doggie is very anxious and was treated very well with the groomers. The groomers were nice and gentle. They provided good customer service to us during our visit. For the staff outside of groomers, I cannot say much. We didn't really come into contact with many of them. The store, however, was clean and no messes on the floor when we came. I'll probably come back to update my review once we visit more often. read more

Just left store looking for pet costumes, out of nowhere (Mario) The Mgr newly I might add 7 mos. Says to me " excuse me Mam your dogs may need to go to the bathroom and you might want to take them outside". I have been going to Petsmart for over 20 yrs and have never been approached for this reason, as I was walking towards the exit following his instructions (big mistake) I looked and saw a large mess not caused by my dogs. I came back in the store and the interaction did not feel right. I went up to the register where he was standing and asked why would he would he come up to me assuming my dogs had to use the bathroom; he proceeded to to tell me that he was a Groomer for 20yrs, I responded congratulations and he was insulted (oh well) I then explained to him that I used to get my dogs groomed at this location all the time and he had the nerve to say he recognized me and to me so adding insult to injury. Btw I stopped bringing my dog because she was very quiet for 4 days after her last groom and her rear hind leg was injured, it took along time to heal in retrospect I should have called Headquarters and Mario was her Groomer. I asked Mario how long he had been on the floor and he said 7 mos. A little advice calm down Petsmart is a specialty store and you should be grateful for all your customers and on a positive note which J did tell Mario I always clean up after my dogs. Mario should work on his approach and delivery. Not sure if I will patronize this location in the future. read more

This, ladies and gentlemen, is what an $80 cut looks like at PetSmart. What a mess! Just do it at home and save yourself the trip. read more

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AJ did a beautiful job grooming our toy golden doodle. She shaped her well and I would definitely recommend her.

Booked a grooming appointment took 4 hours for a bath & brush. When I picked up my dog she told me he was dramatic and screamed a lot, he can be dramatic at times but I've never heard him scream when I've bathed and filed his nails. If he feels pain the most he has done is a quiet yelp but never scream like she demonstrated. When he was brought out he was visibly upset. I wasn't there to witness how he was treated but I know my dog very well. I believe she handled him with excessive force. He now growls when anyone hugs him or gets close to his face I am extremely upset. While picking him up I witnessed her file another dog's nails it let out a loud yelp , I wonder if it too was just being "dramatic" or feeling pain from her griping it's paw. The employees seems miserable and annoyed trying to hide it with a fake smile. Hope they find the patience to be gentle and kind to our fur babies. read more

Training classes are fun for the fur babies and very instructive for the parents. Training is hands-on for both you and the trainer. Our trainer was very patient. She was working with all puppies. read more

PetSmart - Bubba graduates! - Pet Stores Near Me - Manteca, California

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Make sure to go before 6PM. The girls there will tell you they're understaff & will close 1-2 hours before the time. Online it says store closes at 9PM but the ladies will close prior to the time being. I stopped going there for the same reason. Just went in a week ago & they did the same thing again, keep in mind I came in just about 8PM. Make sure to go BEFORE 6PM!! read more

I took my Doggy Skie in for her first ever grooming and I'm so glad i chose Jack as her groomer. Jack greeted us very nicely and assured our dog was going to be taken care of. We were very nervous to leave Skie alone for her first time but Jack told us she did very well and it makes us feel better for future visits. Will Definitely be coming here again. read more

This spot is great for food, treats and food for dogs. But never going back to this PetSmart grooming services, my dog has so many white flakes (dandruff) and I personally asked for DeShedding Shampoo and they clearly didn't use it on my dog. I feel like they just rinsed him to make him smell good but never really used the DeShedding shampoo that I personally told them constantly. My dog is shedding more than his usual shedding. His coat is so dry and flaky. read more

PetSmart - Pet Stores Near Me - Manteca, California

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Mallory and staff were super great with my dog, they were sweet and answered all my concerns! read more

PetSmart - Pet Stores Near Me - Manteca, California

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I went to here to get some fish for my new tank and buy some for my niece (who already had a tank and fish and turtles) but the white lady manager refused to sell me any fish. She basically called me a liar and I wasn't buying fish for my "niece". She said the "warranty" doesn't go for me because my tank has to be set up before I buy any fish. (Like what Either way she is not in any position to tell me what or how I handle my fish if I'm just buying some?! She didn't know anything of how I was going to handle it I literally just wanted some fish and she was being so snotty about it) And when I mentioned I was buying some for my niece too she said I was lying and "I already told you why you can't buy any". Luckily I went to another fish store down the street and they gladly gave me some and my fish are perfectly fine! GO TO CARTERS PET MART!!! They won't deny you anything and have wayyyy better animals and fish! :) read more

I've taking my dog to this salon until I found out she almost fell off the table twice. I thought I'd give them another chance. went in this morning and rang the doorbell three times and still no one answered. By the time someone said to come in, the last customer who came barged in front of me and went in first. The person who waited on us saw this and said nothing. I will never take my dog there again. If they are that inconsiderate with customers I can just imagine how they are with the animals they should be taking care of. read more

Daniel that works in the fish department was extremely rude. We went in today, and were just asking some questions and she was very sarcastic answering our questions. Then at the end refused to sell us any fish because she misunderstood my husband when he didn't mention that we had 2 tanks in the beginning, for different fish. Not good customer service at all. read more

I use to go to Petsmart for EVERYTHING. Customer service was wonderful, then COVID hit. So I would then buy what I needed online for Curbside pick up. Everything was going smoothly. I would place an order and literally within two hours my order was ready. Cool!! Things quickly went downhill. Last month is when I came into problem after problem. I would place an order, then six hours later I would go and ask about it and they said, "Oops I'm sorry I forgot to check that your order was fulfilled." Totally understand as their online/Curbside business is become popular. A week goes by before I get my new puppy and I ordered a bunch of new puppy necessities. I again waited six hours and I went to the store. I walk into an empty store and Alan (super nice) said he was sorry that my order wasn't even started. I told him I would help to help him. He was cool with it. Then another worker by the name of Tracy comes and gives me attitude stating," we are understaffed and you should just wait until your order is ready." I tried to explain what happened last time but she would interrupt me. So, my daughter and I waited for an hour and I went up to Tracy and asked if I can help in anyway, She looked at me and said, "no, I have to go through your long order and check everything off. We are short people and you should have just waited." So I stand up front with my daughter waiting. Then she is done and that's when I was able to tell her what happened last time. She told me to call. I said Ok. Four days goes by and this time I only order a harness and two collars. Four hours go by. I called to see if my order was ready. Tracy picked up the phone, she asked for my name, I told her and she said "Oh". She said that she sees my order and that she would get right in it and she asked if I wanted her to call me back. I said no as I'll get an email when it is ready. She said yes and we hung up. An hour goes by. I asked my daughter to call, it was Tracy, she tells my daughter that there is no order there under my name (even when she told me what my item was when u originally called) and I must have purchased it somewhere else and hangs up on her. I call back highly upset, spoke to Ulysis and he was beyond kind. I told him what happened and he said he will pull my order right away as he sees it in the iPad and assured me that the Assistant Store Manager would call me. He did call but I couldn't say what happened. I picked up my items after our conversation. I now do my shopping with Petco. I order online and I get an email it is ready in approx 30 mins. They are very courteous. Even though Petco is across town from where I live but I will go there for their professionalism. Petsmart lost a long time Customer due to rudeness and lying to my daughter. read more

We came to this store excited to buy our toddler a fishy. We carefully picked our supplies and tank, an estimate near $100. We planned on getting two small sized gold fish up until the "pet master" young lady worker crushed our happy saturday by refusing to sell us the fish. She recommended us to buy a bigger tank (without knowing what fish we wanted), then advised we come back in a few days with a water sample. If water sample passes, we get the fish, if not, we can look into chemicals to help the water. We walked out. No fish in tow. A sad toddler. Honey, I appreciate your love for fish, but this is a business. Sell the fish or go work elsewhere. read more

Had a bath and brush today. Don't know how but my dog came out smelling worse than before the bath. Groomer was nice. Maybe didn't use enough shampoo... very strong wet dog smell. read more

I'm giving 2 stars because I can't speak for the entire staff. But the older lady that "helped" me in the fish section made sure to recommend shopping online instead because it's cheaper at least 3 times. Even though I said we wanted a 75 gal set up plus everything that we'd need. It would've been at least a 1k sale. I guess they're dying good enough to not need it... all I was asking for was some help purchasing the unit. I got "don't have it now can't tell you when we will" and then ignored me when I asked her how long to order it. Just another recommendation to go online... ok deal. I'll go online to get everything I can't get at your competitors because it'll be cheaper than your store prices good to know. read more

Had good fish and plant selection, came in to get more corys, more plants and see what other fish they have. I saw Bolivian Rams which I already have 1 and wanted two more, I showed a worker where they were and continued to go to the tank were the label was even though it wasn't the right rank they were in. I told the worker that the Bolivian rams were under the tank she was looking for them in and she insisted that those were not Bolivian rams and that they were golden rams. Needless to say, from her attitude I didn't want to argue and just get it over with. Here's my reciept, the fish and what golden rams look like read more

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My experience at Petco has always been good. I want to leave this review because I want to let PetSmart know of my request that you open a doggy day care / Pet hotel. I used to use the pet hotel/ doggy day care at the San Jose PetSmart all the time. It is a wonderful service and there is nothing like it in our area. I hope PetSmart will continue this. read more

"Thank you Ashley!!!! I love my haircut and thank you for taking care of me so well! You are a keeper thank you for my first successful grooming session!" But honestly thank you Ashley !!! My bear looks amazing! We are definitely keeping you read more

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Lady clipped my puppy's nails and botched them. My poor baby had most of his nails bleeding. She said he had long quicks so she managed to nik them all... seriously?? After 2 or 3 you didn't realize that and start to trim less? He's had his nails trimmed twice before. One pet shop and once by me (an amateur) and no cutting his quicks or hurting him. I'm not an overbearing pet owner, I could understand 1 or 2, but 8 nails cut and bleeding!? Once in the car I took a closer look and some of his nails were clipped way shorter than necessary. Obviously this girl didn't know what she was doing. This is not the way you want your puppy to start out learning and what to expect while getting groomed. I won't be back with my little Louie. (I added pics to show how stupid short she cut them) read more

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This is by far the worst haircut my poor guy has been given & yet I (initially) walked out without complaining because I know we are all human & sometimes we have days where we don't perform our best. However, that quickly changed when I noticed he was injured. Not only did the groomer (Lindsey) cut him in multiple areas but she didn't tell me. She was nowhere to be found when I asked to speak to her. The manager quickly tried to remedy the situation. She saw the cuts & gave me a reimbursement. The manager also suggested that I take him to the vet and that they'd cover the cost. I took him to the vet & since he started licking his wounds, the vet thought it'd be best to put him on antibiotics and have him wear an inflatable neck collar. My dog was not enthused. I don't think all groomers here are bad. This wasn't our first time here. But Lindsey, whom I was later told was a seasoned groomer, totally ruined it for the rest. I appreciated the managers prompt response but the fact that Lindsey wasn't upfront and honest about injuring him is completely unacceptable. read more

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The manager Kristine was being extremely rude. We wanted to buy fish we asked a worker to come and help we waited around 10-15 minutes. She walks up and says they are closing when they don't even close intill 9pm. We were there at 8pm. She sat there and angered with us and kept giving me attitude. If you don't like your job. You shouldn't work. Be a lazy ass bitch. Go home. Y'all need to hire people who want to work and are knowledgeable about the animals. The breaded dragon look like they are dying and the have improper light you are never supposed use red lights. read more

unfortunately I had to switch back Royal Canine Cat food because Blue Buffalo left Peter dropping horrible almost death smelling stink bombs throughout the civilized world. Otherwise I still love Petsmart and Peter and Allie continue to love their cat treats. By the way a beautiful Chinchilla resides on display. She is best visited near closing because that is when she wakes up to start her day. read more

PetSmart - Ms Chinchilla, Petsmart Employee of the month - Pet Stores Near Me - Manteca, California

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Went to this location being near my home for some feeder food for our bearded dragon. I was looking for some superworms and hornworms,no superworms on the shelf or in back room. Decided to get some mealworms and hornworms.Fed 1 hornworm (2) were in the tub to our beardie and some mealworms as well,this was Saturday noticed Sunday evening the other hornworm was dead. Monday afterwork fed him some mealworms and realized that the first tub of mealworms didn't have nowhere near the 35 count container said decided to count the other container and again not close to 35 count. First impression is best impression well not looking good in my book. Would recommend anyone buy feeder food to count them makesufe you get what you pay for which I will do in front of employee who helps. Gonna try once more before going to petco or other stores offeringsamefeeder foods. read more

PETSMART GROOMING does a fantastic job. I've been taking my Shih tzu here for a few years. She is always excited to be there and seems to love it. That says a lot to me. The groomers are very nice and seem to strive on making sure you and your pet are happy. It's the only place I trust even among mobile pet groomers. ***Reasonable prices!! read more

PetSmart - Pet Stores Near Me - Manteca, California

This experience is for the groomers. They are the most unhappy and unprofessional group I have ever met. I made an appointment for my cat and brought all documentation to show vaccination is up to date but they gave the impression that they didn't want to do more work and turned us away. Why would Petsmart hire these kind of people is beyond my comprehension. I didn't feel confident to leave my pet with them. What are they thinking? Being in the pet supply business is tough enough without having incompetent employees to make things worse. My impression is that they get paid whether they work or not. I should have check the reviews before going in the first place. Most reviews are bad. I won't go to Petsmart ever again! read more

Worst customer service ever! Delia at the front had no clue what Caesar dog food was! She asked someone and they told her where it was and she told me to walk around to find it. They really need to train the CUSTOMER SERVICE REPS better! I decided not to make my purchase! I will take ny business else where! read more

Patricia G . Groomed Gizmo I just Love his haircut was perfect I moved to Modesto area and been to 3 Groomers in Modesto and they sucked petsmart Gizmo will be back . Staff was nice . Patricia Thank U read more

PetSmart - Gizmos New Due - Pet Stores Near Me - Manteca, California

Ann - in grooming! She is the sweetest! I have a 7 month German Shepard with a huge personality and she adores Ann. Ann is always so kind, and reliable! Love love love! After going to other PetSmart's for grooming, I've come back to Ann and hope to stay with her! Thank you for taking care of pup! - Kimberly and Hali'a read more

horrid. i asked for ONE fish five minutes before they closed and they refused to. They only take around 1-2 minutes to get it so what's the problem? horrible service. read more

The groomers are wonderful here. Today my dog had the pleasure of being serviced by Emily, and Emily did a great job. The grooming department is well-run and provides exactly what we expect from them. The store itself is clean and organized. Shelves are stocked and easy to browse through. Kennels, aquariums, and terrariums etc. are clean and stocked. The animals look great and satisfied. Overall, great experiences in this store. read more

I go to PetSmart all the time today usually the customer service is very good very personal very willing to work with you. But today I called up to make an appointment for my little dog his nails are a little too long and is having a hard time walking the young lady said she's not able to help me unless I get a shampoo and a haircut as well, I just lost both my jobs temporarily due to the crisis you think that PetSmart would understand that and work with me but now it's all about the money they like to let you think it's about your animals and you as a customer but today they showed me it's all about the money. I'm taking my dog somewhere else but I will never go to PetSmart again and I will also let my friends know just how we were treated not like customer like money. read more

Great customer service here but unfortunately due to the virus some items are hard to keep on the shelves...