Took in my "Pandemic Puppy" (even though he's 4 years old) to get groomed professionally for the first time. I've been managing to buzz his body with clippers, but my Clifford HATES to have his face touched. He's finicky. Adriana took really good care of him and gave him a summer cut, which will keep him cool and it'll make the next grooming session for a longer while. He's a brand new puppy. Thank you! read more

PetSmart - Pet Groomers Near Me - Northridge, California

Do not bring your pet here for grooming. Grooming salon smells terrible, of course animals smell, but this salon is by far the nastiest smelling, not to mention dirty. Always dust and hair, never cleaned up. Next, grooming staff is not reliable regarding accurate updates and timing of your pets treatment. My dog had a wash and cut at 1:00. Hours went by, so I decided to call for an update at 4:00. They said he had just been washed and was now drying, not yet trimmed. Are you serious??? Took three hours just to wash him and throw him in a kennel with a blow dryer pointed at him? Dog finished drying around 5:30. Came and picked him up, didn't even bother waiting for him to get his hair cut. This grooming salon is nasty, unprofessional, and lacks overall trustworthiness and positivity. I've brought my dog here a few times for grooming hoping each time the experience would be better, but that wasn't the case. Won't be returning here again. read more

I wish I could give less than one stars! This place is the most humiliating place! That was the second time I took my dog for a bath and grooming. She is the most calm pomeranian you've ever seen in your life, I told that groomer my dog scares easily and she doesn't walk when she's stressed and she said unfortunately she needs to walk otherwise I won't take care of her so she started pooling her and she was scratching the floor she was scared to death when I came back in half an hour I saw my dog is shaking really bad and the groomer told me that you said your dog doesn't bite but she bit me and I told her definitely you were too rough on her because everyone knows that she doesn't know how to bite the haircut was horrible she still shaking and she still scared and when she was grooming her you can definitely tell that she cut her bad so when she peeing since yesterday she's having a hard time, This problem is not going to end here for me! I will definitely go back to that place and will take care of this situation. By the way I paid for express service read more

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We love Petsmart Northridge! We travel from North Hollywood for training and the pet hotel. Everyone, from trainers, sales associates, and pet hotel staff love our crazy golden Winnie. We love the cute notes left after her stays. Thank you Freddy for making Winnie's stay a fun one! I know she loves you too! read more

PetSmart - Doggy resort report for Winnie. - Pet Groomers Near Me - Northridge, California

I actually think this petsmart is a premium spot for affordable fish. I bought 13 neon tetras from the store and two had a bit of trouble adjusting to the lower pH in my tank. Returning the dead fish was simple and they had me bring in a water sample to test for free. I already knew my pH was lower since that's what neons prefer but the petsmart member informed me of my other water parameters. I have 11 neon tetras now and they have all grown to an inch to an inch and a half and are extremely healthy. I recommend this petsmart if you're looking for aquarium fish! read more

PetSmart - My neons are thriving in my tank - Pet Groomers Near Me - Northridge, California

The staff is always so friendly & management receptive. They have the most options of all the PetSmart stores in this area & I always make the extra drive to come to this store to make sure I can stock up. Cleanliness is great, shelves are full & customer service pretty solid on a consistent basis. I have even spoken up about a less than favorable experience with a (new) employee & they must have done some training because the experience was an improvement on my following visit. Keep up the great work! read more

First Stay Thanks in advance for reading. Gizmo is a Maltese Poodle rescue. I adopted him in April of this year and he is amazing. I have not had any health issue with him as he was examined and checked before he became my furry guy. As you can imagine being a pet owner comes with many responsibilities but we need to work, travel and/ or take care of adult things. I started with care.com but did not feel comfortable with someone in my home. Also, I was not comfortable dropping him at someone's house. I decided to take him to PetSmart. I tried to book him for his first time at the Canoga Park location and because they were short staffed I was re-routed to the Northridge location. I booked his reservation and we arrived; we were both nervous but wanted to give it a try. No one was at the desk so we waited. Pushed the button for assistance and still waited. I think the button is broken. After 20 minutes someone finally helped us. No calls during the night from staff about any problems. I tried calling but it's a recording that tells you to call back during regular business hours. You can't check on your pet outside normal business hours. Why? The next morning I went to pick Gizmo up before noon; check out time. Otherwise they charge a $17 late pick up fee. Waited because the button didn't work. I was there before noon and didn't want the extra charge so I had to go to the cashier and have her send a manager over. Finally, I am checking him out and the employee complained about him pooping and how she had to give him a bath. Did they not take him out? They say they take your dog out twice a day. Second Stay Dropped my furry guy off at 2:30 pm; he was well and no health issues. At approximately 2:47 am (12 hours later) staff DR reported on Gizmo's health chart "Vomiting blood. See vet soon!" She dated it as 11/16 not 10/16. No one called me until almost 7am. A VM was left that Gizmo was taken to a Veterinary Hospital in Studio City. She left the number of 818 760-3982. I called but the number was disconnected so I called the PetSmart in Northridge to verify the number. However, when I called I found out that he was transported back to PetSmart and I need to pay all the vet bills when I get there to pick him up. Btw the number was 818 760-3882 so the person who called gave me the wrong number. So, I show up to pick up Gizmo to find out that a $42 overnight stay has turned into a $1478 stay. He was at PetSmart sick for 4 hours. The vet diagnosed him with kennel cough or canine influenza. He is on medication now. He has not been around other dogs so he contracted this there and now they want $1500. I think communication is important and this seems unreasonable for pet owners. The agreement says that the (agent) owner will be contacted immediately or the emergency contact. Waiting 4 hours and making medical decision without contacting the owner. I will never trust them with my Gizmo again! If you read this and have had a similar issue please contact me. I want to file a class action lawsuit because this is not ok. read more

PetSmart - Gizmo - Pet Groomers Near Me - Northridge, California

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I only shop at this store because I can't find my dog's food anywhere else that is close by. And I ALWAYS come away disappointed by how I am treated. Tonight was no exception. I walked in and the checkout clerk was hovering over his phone and didn't even look up when I came in. I have gotten used to the fact that no matter how lost I look trying to find something, that store employees will do whatever they can to avoid making eye contact because they might actually have to help me. The store clerk who waited on me acted like he was inconvenienced because I had interupted him while he was on his phone, which I know was NOT work related. He barely even spoke to me. Why does this store keep hiring people who don't seem to understand that they are there to WORK? Disgraceful! read more

Booked Sochis appointment at 1:30 pm and was able to come in earlier. Anthony checked us in and explained the whole process and what's going to be done and what to expect. Sochi is not a big fan of the razor and the blow dryer, but Anthony was very gentle and friendly to Sochi. Patty did great with his haircut. Sochi had two big knots on his ears area and they were able to get rid of it without any injury! Sochi came back home without being traumatized! He loves it. We all love his hair cut. Will definitely go back there again!!! Highly recommended for pets, they are very gentle, friendly and not mean to your fur babies! read more

PetSmart - Sochi and his new haircut, summer hair - Pet Groomers Near Me - Northridge, California

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This review is for Grooming services we received for our maltipoo puppy: Adriana took great care of our puppy from check in to check out. This was our puppy's first grooming appointment and she was great keeping him calm as we were leaving him. She was thorough and explained everything from start to finish including providing product recommendations for his dry skin. She called us when he was ready (which was timely at the expected time she provided us) and even provided update over the phone on how he did. We loved how she left our Benny! Note: We also encounter other groomers while there and everyone was very friendly and caring with the pets from what we observed. Definitely recommend and we will be returning! read more

PetSmart - Pet Groomers Near Me - Northridge, California

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I called for 15 minutes straight to get a grooming appt. Someone finally answered and said they'll transfer me. I was out on hold again for another 10 minutes nobody answered . I called at 12:00 pm on October 27 of 2023. Management address this ! read more

First thing I ask when I drop off my dog for grooming is " you're going to express the glands, right?" I requested a summer cut. it's a habit, but I check from nose to tail (when i get my dog home) and there it was a big bump by her anus. I called and talked to the groomer and she said she couldn't express the glands because it was swollen. Why didn't she just automatically tell me when i picked my dog up? It was badly irritated by the grooming. She says she noticed it when she was being shampooed, before she cut her hair. Well, if that was the case, why did she get so close shaving all her fur by her anus; and irritated it even more? And didn't bother to tell me until I called her in the phone. Needless to say, I took my dog to the emergency Vet she had an abscess which burst and was bleeding badly!! I've taken my dog there at 7 AM so that she could be the first dog to get groomed so that she won't be in the kennel for long. I didn't get a call to pick her up after 9:30 so I know she had to be in the kennel for a long time in between grooming, the other dogs! I would take a pic, but it looks so disgusting! My poor baby, those groomers should take more care!!! read more

The customer service was awful. The guy kept walking away while helping us and the fish tanks are in terrible condition. The filters are broken and the fish are visibly sick and unhappy. When he gave us the bags they were leaking (with live fish inside). Fish are easy to overlook but they take a lot of care and neglect is not ok. read more

I have a Petco right across the street from my home but I drive a few miles to come to this PetSmart instead. My initial reason was utter disappointment with the Petco, but after a second good grooming experience at PetSmart I am definitely leaning toward this store. I requested a specific groomer when I made my last appointment online but when I arrived to pick up my dog someone else was working on him; not sure what this means. Next time I will be very assertive about selecting the groomer. The store's retail products seem to be at least as good as Petco's; I will be trying more of the food items over the next few months. I'm paying close attention to quality and value! I wish I could go to the Beverly Hills type pet salons but my budget is set at the Petco/PetSmart level. read more

I took my 7 month old puppy for grooming on May 1st. He is fully vaccinated. Not only did they not trim his nails (which I paid for) but a few days later he was sick. Had to take to the vet which ended up being $245 for visit and medicine. Typically, we take him to the Stevenson Ranch location where they ALWAYS check him out before taking him and recommend services . Not here. I won't be bringing my puppy here again. read more

We drove out here to Northridge to look for a plastic dog house door cover. The only place reasonably close that showed them in stock online. We found one large enough for Prince's house, just to keep things dry in his house before these rains started up again. Of course, he's always inside with us during inclement weather, curled up in one of his beds. Everything seems orderly enough and well stocked, and most of the employees were quite welcoming. A first time visit to this location. read more

DO NOT!! DO NOT, leave your pets here for bathing or for pet training!! The dogs are poorly mistreated and and for the pet training they just have them in a cage, no training whatsoever! Save your pet the trauma and save yourself the money. read more

I came in for a last minute groom, and was helped my KJ and Aubrey. My little Fiona (aka Nana) was just smellin' a bit funky. The least she needed was a bath, but as usual they were fully booked. I was gonna head home, but Aubrey actually offered a bath and quick trim, but not a full groom due to scheduling. My Nana's records were no longer in their system as she hasn't been groomed at PetSmart in ages. Luckily, I had her paperwork (updated rabies). They were able to squeeze her in at 10, so I dropped her off. Strolled around the store, picked up a few items, and was even asked by a couple of associates if I needed help. So personally, I didn't have issues with service. When I came back to pick up Nana, she looked trimmed and smelled like a sugar cookie. Later on, I later received a call from Aubrey, as she wasn't around during pick up time. She mentioned that Nana was a bit fussy around her face area that it was difficult to trim around her head. Aubrey admitted that she had scratched her with scissors right above her eye. When I checked, I didn't she anything. But to make sure she was okay, Aubrey brought her to Banfield to get checked and cleaned up. Luckily nothing major happened, but I was simply glad she called and was honest about it. She didn't have to tell me, but she did. A message to my younger yelp friends, "Don't ever regret being honest. Period." -Taylor Swift ...yep, I went there! read more

PetSmart - Nana needing some water after her last minute bath at Petco. - Pet Groomers Near Me - Northridge, California

This place is a decent option, but probably not the best you can get. They've got a broad selection of products which is wonderful, and a doggy day-care, which my dog Charlie always enjoys. I'm giving three stars because their grooming services aren't as consistent as I'd like u fortunately read more

I really love how Patricia(Patty) did Toby's haircut. I can tell she took her time and wasn't rushing. I will most definitely be coming back for another haircut! read more

PetSmart - Pet Groomers Near Me - Northridge, California

This review is for the man working on 2/17/2022 around 7 p.m. He was unprofessional, aggressive, and disparaging. This was witnessed by multiple customers and by a cashier and led me to tears in the store. I brought my dog to the grooming salon. My dog is a senior and was recently diagnosed with a heart condition. The groomer suggested that once his condition progressed, he should be groomed by a vet or a mobile groomer. I agreed and was sad this was likely our last grooming session here after many years of coming to this Petsmart. They said they would call and I left. Around 6:40, my dad calls and says a Petsmart employee called screaming that the salon was closed and that we had left our dog. We did not receive a single call from Petsmart since I dropped my dog off. Phone records confirm this. I rushed over within 10 minutes. The employee this review is for is a tall (5'10'' - 6'1''), white, male employee. He came over and seemed highly annoyed. I understood where he was coming from. I felt bad about picking my dog up late, despite never receiving a call. He gave me the bill and said in an extremely aggressive tone, "We have made a note on your records to never service you and your dog in the future." I told him we never got a call (which is confirmed). This caused his aggressive tone to escalate. He pulled out a retro-looking Nokia phone to show me call logs. I saw a *19 was added every time he called us. Maybe a required extension to call outside numbers or to hide caller ID, although now I'm unsure since it's a cell phone and seems to be company property. He then mockingly repeated the number again and again as he went down the log. He complained that he had to see Pet Hotel records to find an emergency contact - my dad. I wonder why he didn't do this after the first few calls didn't go through. At this point, I didn't mind his behavior. He wasn't going to believe we never got a call (even though we did not, which is confirmed by phone records) and I wasn't going to waste my energy fighting with him when he clearly seemed agitated and irritated already. I was a bit shocked that we would be denied service for one incident after so many years. Perhaps there's a zero tolerance policy for late pickups - I respect that. I saw he made the effort, though we didn't get any of those calls, and said I was sorry for the trouble. After I said I was sorry, he made a comment that escalated the situation. He said, word for word, "Don't say sorry to me, say sorry to your dog. He's old and has a heart condition." Now this went too far. Especially after my dog had just been diagnosed the week before. I was at an insecure moment in my pet parenting, wondering if there was anything I could've done. I spent the last week spending hundreds on vet visits, medication, prescription food. I make sure my dog gets multiple rounds of medication every single day. My dog was in great health for 13 years until now. We had never left him at the groomers after hours for years. He had no right to make this disparaging comment. His attitude and aggressive tone was already unprofessional, but he is human and was frustrated. But this was uncalled for. He told me to go pay and that he'd be back with my dog. He then dropped my dog off and disappeared immediately. At the register, I broke into tears and was comforted by other customers. This employee was aggressive and intimidating. I felt like I was being gaslighted as he insisted that he was right and that anything I was saying was wrong (although I confirmed after I calmed down that we didn't get any calls). He insulted me despite knowing nothing about me and the way I take care of my dog. This is no way to treat any human being, especially one that was trying to be understanding. I would appreciate an apology from this employee and a commitment from Petsmart to better train their employees in de-escalation techniques, since this employee obviously seemed to want to escalate this situation as much as he could. read more

Came here for curbside pickup. I normally go to the Victory/Canoga location but they were out of the dog food I normally by. I was very happy with the service I was provided. I called up and was immediately assisted by Tony who brought my order out and loaded it in for me. I will definitely be back. read more

Their training is wonderful! Cindy worked miracles with Bandit my Yorkie puppy! I would recommend her to anyone with a new puppy or even an adult dog that may be difficult. My dog loves her so much! Whenever I enter the store I am greeted kindly and there is always someone to help me if I have any questions. read more

I came in to see the animals. First thing i see are multiple bettas in dirty water, the one in the picture was by far the worst one. Not only are these bettas not getting any water changes, the rest of the animals are kept in confined spaces for they're sizes. It's unbelievable how a store that focuses on animals, gives fish less attention than any other animal as if they weren't living breathing beings. They deserve to be kept in a clean space, i understand that the small cups isn't something that any of the employees could do about but these bettas deserve a water change once a week! They're water is disgusting! read more

PetSmart - GloFish Betta - Pet Groomers Near Me - Northridge, California

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This review is specifically for the pet hotel. I made a reservation for my 9-months old standard poodle puppy at Petsmart Pet Hotel in Northdridge. But when I was checking in and presented all my dog's health documents, which included vaccine certificates and physical examination, the staff at the reception did not honor the vaccine certificates because Dr. James Isaacs, the veterinarian who signed the certificates missed to put a check mark on the one year column of the certificate for DAPP2 vaccine. Although he saw the vaccine stamp for DAPP2, the staff insisted that there was not expiry date. I told the staff that the certicate clearly showed the date of 07/06/2022 the DAPP2 vaccine was administered, and for practical reason the expiry should be 07/06/2023 and there's no need to contact Dr. Isaacs to confirm the one-year period. The staff still insisted on contacting Dr. Isaacs, and since Dr. Isaacs could not be reached, the staff refused to accept my dog. Fortunately, VCA Pet hotel in North Hills was still open then and they accepted my dog's vaccination certificates without any issue. This gave me a lesson and made me realized that the staff working at PetSmart Pet Hotel, Northridge, are not very knowledgeable and have no common sense. The guy at the reception thinks that the DAPP2 vaccine for my dog covers only 4 months and already expired when we were checking in on 11/30/2022. read more

I made a reservation for my dog almost three weeks ago and today (9 days before leaving for Europe) I get a note from Pet Smart telling me they have no availability. So frustrating and irresponsible! How does a business confirm one day and then turn around and tell me they have nothing available. I would never leave my dog at a Pet Smart. If they run their business this bad how must they treat our pets when we leave them under their care. I would strongly recommend looking elsewhere to find some place that actually cares for their customers and pets. read more

Did you know that LA traffic can be challenging? They sure don't know it at PetSmart Northridge - - and they couldn't care less - Boss! The primary problem is twofold. First their Customer Service attitude is horrific (yes, like Halloween!). They could no more care for you than if you were putting tacks in their shoes each day. Secondly, they are SO IMPORTANT that they can't take 1-2 minutes to call about a pet parent's arrival for the appointment. Forget it, they confirmed that "you're screwed!" (that is true, not made up). I scheduled an appointment for a dog spa for my lab. This is a 4-5 hour service on average. We've been there several times for those services and almost exclusively for Dog and Cat food, treats, training, and toys ($2-3k to date). The training by the way is first rate (Cindy is phenomenal). It's a terrible shame that the "cons for canines" program doesn't work so well in the grooming salon, Boss. Getting back to traffic. I parked at about 13 minutes late - got my dog out of the SUV (3-4 minutes), leashed and walked to the store, then waited another 2-3 minutes while other people were at the cash register (the groomer called out - "you're late." as if I didn't own a watch). So I walked in and apologized (blaming the traffic), and was told "Boss, you're late so we accepted another pet walk-in. Maybe I can schedule you sometime Saturday..." (today is Thursday). From that point there was no other availability, I did own being late, but said that cancelling an all afternoon appointment for a few minutes is terrible customer service, and that they should also have been mindful and perhaps called me (a 1-2 minute detraction from the vital world-saving work of a dog groomer). They (there were two of groomers reacting to my protest) both indicated their work is busy and they don't have time to call customers. For what it's worth I never name called or used profanity. I was very disrespectfully referred to as "Boss" several times, not sir, not Mr. Harrell, and not Daniel, all of which are appropriate. A later call to Santiago, the manager included an offer of a free service which I had to decline of self-respect. He conceded there is not such 15 minute policy, but the groomers becoming the owner of the store and cancelling my grooming session for my pet. To his credit Santiago listened well and emphasized needing improvement in the major areas of costumer communication and appointment policies. Now for the owner of the store: I will never spend another cent in your or any other PetSmart ever. On average I spend about $1500-2000 per year in your store. That's revenue you'll never get back. In fact, I hope to reach at least 1000 people who will side with me that their experience might also be second rate at your store and shop elsewhere also. If you'll do that math on that, that is what your groomers are costing you every year! I'll spend twice what I did there just so I never step into your store. Money was never the issue - it's customer service. You don't have it. I'm finding it (in part on Yelp) elsewhere. Sincerely, DanH Northridge ...ADDENDUM - THE IDIOTS AT PETSMART SENT ME A CANCELLATION EMAIL TIMED AT 5:58pm - THE APPOINTMENT WAS SUPPOSED TO BE AT 12:00 - THEY ARE SUCH HYPOCRITES!!!! We've canceled Bucky's grooming appointment From: PetSmart (petsmart@mail.petsmart.com) To: danaharrell@yahoo.com Date: Thursday, November 4, 2021, 05:58 PM PDT hi, Dan and Dana get to know us! We've canceled Bucky's salon appointment. appointment details for Bucky: Bath & Brush - Labrador Retriever 11/4/2021 12:00 PM with Gaby M. salon info: 19320 Nordhoff Way Northridge, CA 91324 (818) 739-0729 Visit us online and reschedule at your convenience. book now read more

This review is specifically for the hotel/doggie daycamp. I've been taking my larger/older puppy there for a few months now 2x per week so she can socialize and expend some energy. The staff are always pleasant and my dog genuinely seems to be happy going there, and is always excitedly greeting the staff at drop off. Prior to PetSmart, I was taking my dog to a privately owned boarding/training facility in Northridge for a couple of months (again 2x per week). My dog HATED going there; she was never happy at drop and didn't care for the staff at all, even after 2 months of regular attendance which I thought was very telling. So we switched to PetSmart and we're so much happier. read more

Walked in wasn't greeted and then I run into another associate and she was on the phone. Full on conversation and completely ignored me. Horrible customer service. read more

The pet groomers here are very inexperienced and cannot handle small breed Animals took my very small puppy here for a bath and haircut. She wasn't able to handle the puppy only trimmed his body hair and said the dog was ready for pick up when I got my dog I was so upset, he looked better when I brought him there I don't recommend anyone using the shop for grooming services. read more

Mary-Elizabeth in the pets hotel has a horrible attitude. I was waiting for help and rang the bell more than once since there were several people at the desk and no one to help me. She comes out to tell me "it's not necessary to ring the bell multiple times." It's not necessary to have a bunch of associates standing around doing nothing either, but here we are. read more

I've been taking my pup to training for what seems to be 3 months now. He graduated from beginner and intermediate training, now has private class. Cindy has been nothing but the best. Our German Shepherd is growing and changing as this happens, she has been not just helpful but caring and committed to ensuring that our Myles becomes obedient and now able to adapt to our environment full of unpredictable situations. Whoever is in charge there, Cindy needs a raise or a promotion! I highly recommend this place for its customer service and especially Cindy for training. read more

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Been a loyal pet smart groomer customer for years. Recently moved and this is the closest location. Every single experience has been terrible. They don't follow instructions, take 20 minutes to check you in, forget about your booked appointments. Don't book with Adriana either. Does an awful job and terrible customer service. Place is a joke read more

I don't know what's wrong with this Petsmart but it's the only one I have a problem with placing an online order and having a sit outside for up to 15 minutes to pick it up because they refuse to one pick up the phone and when they do they place you on hold immediately and go do whatever else they want to do and you'll be sitting on hold until they decide to come to you. I always have to go inside and ask for my order after I've already called and Kevin is really disrespectful and unhelpful even as he's trying to help me took another car but said he couldn't help me and that's why it was so long not coming back to the store I would leave zero stars if I could read more

I ordered an aquarium pump online and picked it up at the PetSmart Simi Valley location during the black Friday sale. I wanted to return it at this location and the manager told me that I wasn't allowed to because they don't sell it there. I thought it was strange and insisted that I could've sent it here, but because I was in the area, I sent it to Simi. He still said no. So I exited the parking lot, started driving up Tampa and my gut told me differently. I called the PetSmart corporate office (don't worry, it was a handsfree call) and the customer service from Victoria was impeccable. She checked with her supervisor to make sure that it was, indeed, OK to return the item to the Northridge location. I had the order number and the receipt via email. I turned the car around and Victoria even said that she will be glad to talk to the manager over the phone if she had to. She stayed with me the entire time as I marched back in and told the manager what corporate had said, and that Victoria was willing to talk to him right at that moment. Instead of taking the phone, he walked away. He then came back and was apologetic and said he was given the wrong information. Now, I've worked retail, and I know that a return like this ($350+) may put you in the negative daily goal, but that's not my problem. I'm hoping that wasn't the reason for the denied return in the first place. Even if it wasn't, a situation like this shouldn't have been an issue. He should've checked to begin with, instead of having me go above his head to make sure. read more

Oh hell no! I will never come back! I just moved into the area and I was giving you a chance.... never again! My dog was caged dried... the groomer said he barked too much... he pooped in his cage (maybe that is why he was barking)... he has razor burn on his testicles and under his ears feels like he has wax on them! Not a happy camper! My petsmart that I went to before...if I asked for a 9:00apt...he was done by 11. Never caged. N read more

Do not leave your dog in this pet hotel!! I have 2 chihuahuas that I left them here for 1st and last time! My little one got Kennel caught. When I pick them out as you can watch in the video and picture the stupid employee threw perfume spray on my dogs! Who does that?! I am so mad with this place and the people who didn't do anything about it. It cost me to pay the vet because their careless!! read more

PetSmart - Pet Groomers Near Me - Northridge, California

This review is for Aubrey who grooms my two fur babies, Mushu and Tofu. I have had them groomed by others and no one comes close to how outstanding her work is. They both run up and jump for joy whenever they see her. The service that my babies come in for is the express fur-minator wash, plus nail grinding and teeth brushing! This takes about an hour for each puppy (so a total of 2hrs). After each visit, Aubrey gives me a full report on how everything went and what she did exactly without being asked. I cant express how much I truly appreciate that. She is extremely professional, thorough, and overall a wonderful person. I will continue to book all my grooming appointments with her and recommend her to all my friends, family, and coworkers! read more

PetSmart - Tofu (left) and Mushu (right) - Pet Groomers Near Me - Northridge, California

Finally got a chance to enroll in Doggy Day Camp. After still more questioning of her shot records, they admitted her. She loved it. I'm so glad she had a chance to go. She was there for half a day. I dropped her off about 30 min after they opened and picked her up around 3pm. I took a look inside before I went to check her out and I could see she was having a blast. When we arrived home she was, as they say, "dog tired". Slept more most of the afternoon, ate a little, and slept thru the night as usual. They gave my lil pooch a glowing 'Pawgress Report" which I thought was cute. I like that they kept me informed about how she behaved in camp since it was her first time and she's never really had a chance to play with other dogs for any extended amount of time. The coupons were very helpful too. It only cost about $5 for her to be there with the coupon and I have two other to use as well. So I'll definitely be bringing her back. read more

PetSmart - Sochi got groomed today - Pet Groomers Near Me - Northridge, California

This review is mainly for the puppy classes with Cindy. If you have a reactive puppy like ours, I'd highly recommend stopping by and talking to her. We've worked with a few trainers, none we were truly happy with (I also use a lot of self training resources online). It's by pure luck that Cindy approached us to say hi to our puppy Gaia at the store, we couldn't be more thankful. Our puppy used to be super reactive to other dogs on our walk and really nervous around complete strangers wanting to say hi. Even though we took her out as much as we could since she was 3-4 months, we were also not the kind of parents (regretfully) that took their puppy everywhere they go while they're little. Through Cindy's training and advice, our puppy is doing so much better and not lunging and barking at every single dog on our walks anymore (mainly out of not being able to go up and say hi to them right away on leash). Definitely check out their training classes (it's also nice her classes are with at least 4-5 dogs, never less, it's great for them to learn to focus on you around distractions). We've also dropped our puppy off for day camp here a handful of times. While all the staff were nice, the main room the dogs stay in is a little smaller compared to other places. read more