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    PetSmart

    2.6 (47 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Melanie C.

    I want to start off by saying that I have been to this location on a couple of different occasions and all has gone well up until yesterday. Yesterday (4/20/24) I took my dog, Charlie, for a grooming appointment. He was a little anxious going in but he is usually is fine after I leave. His appointment was at 11:30 a.m. and at 2:00 Cassandra (who was the groomer for the appointment) called me and stated that they could no longer continue services as Charlie's nail got torn getting out of the kennel and now has an open wound. That they did take him to the Banfield, the vet onsite and that the nail would have to be clipped and would need pain meds BUT could not see him because I was not a patient there. I told Cassandra that this was unacceptable has THEY hurt my dog and as I understand mistakes happen, I do expect you to remedy the mistake you made as it has now put my dog in pain! She put me on a hold and went to talk to her manager and after a moment came back and said she would have to call me back. Cassandra then started being rude because obviously I am upset and wanted a call back ASAP as I needed to go to work. A half hour goes by and I finally get a phone call from the manager, Amber, who told me that they were taking Charlie to the emergency vet and would keep me updated through the whole thing. I did not get one single update on Charlie until he was done and back at PetSmart and ready for pick up. Unfortunately, my mother had to pick him as I was at work. When my mother arrived, amber was no where to be found to answer any questions we may have had from the vet visit and the people who were working had no answers and were also rude to my mother. And after all was said and done, after those 2 and a half hours, he ONLY GOT A BATH! You guys had no empathy for hurting my dog and acted nonchalant about the whole thing, like it happens all the time! I will never bring my fur baby back here and I will certainly be telling everyone I know not to come here! Cassandra, should NOT be handling dogs that clearly are to strong and will over power her. Her lack of empathy for hurting Charlie has truly disgusted me.

    Before my dog was skinned alive and being told "we can leave her face long".
    Ryan D.

    Do not go here for dog grooming! To difficult for me to explain but I was told they may need to shave my dog but they would not touch her face. My final words were ok but I would like her left as long as possible. Had her face been left normal I would not be going through PTSD from what they did to my baby. I have continued to tell her that she is beautiful so she will not develop a complex. It's been over 2 months and we are still in recovery. Will post before and after photos. I only went here because you could book online but please please please take your dog elsewhere!

    This is Princess Consuela Banana Hammock after her death with obvious white spots!

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    9 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    11 years ago

    I give one star for previous satisfactory grooming. Very rude and unprofessional staff, will never use them or recommend them to anyone!!

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    10 years ago

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    14 years ago

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Sofia groomed my dog and did a wonderful job.

    Mentioned in 2 reviews

    Read more highlights

    The Polished Paw

    The Polished Paw

    (7 reviews)

    Please do not take your pet here. Made my dog's paw bleed. Asked me to help physically restrain…read morehim. Groomer put a muzzle on him after I already told her not to. I left crying and shaking and my dog was agitated and is now afraid to be bathed. Doris- the assistant I presume- called me back after I left a voicemail and was completely dismissive. When I told her I wanted a refund because the service was so traumatic she said "well he was clean wasn't he" and offered me $20 back for only the nails being incomplete. Terrible customer service. Groomer was late and inexperienced. PLEASE go somewhere else and save yourself the stress. DO BETTER POLISHED PAW. More like bloody paw. Yikes.

    First time I tried was in November 2025. I called and left messages and Emailed. No response. A…read moreweek later I stopped in while uptown Plymouth. No one in the lobby, I called out - no response, I rang the bell (which is difficult to find) - no response. Last Friday (January 2026) I called and left a message (their message indicates that they are having trouble with their phones-same message I got last November and again- no response. I emailed again - again no response. Thought I would take a chance and just go up there with my dog as no appointment was necessary after 10:00 am. I rang the bell, I called out ... a gal walked through from a back room with a wet dog ... I said Hello and she never looked up or acknowledged me in any way. Today was my last attempt .... I'm giving my business to a professional that actually wants my money.

    Northville Animal Hospital - Anita Barker + Lil Kim

    Northville Animal Hospital

    (40 reviews)

    I have been taking my dog to Dr. Slating and would not go anywhere else. No only is Dr. slating…read moreextremely professional, attentive and compassionate, he is reasonable. Many animal hospitals try and guilt you into the most expensive care possible whether it is logical or not and Dr. slating does NOT fall into that category. When our dog had a dead tooth, he recommended just keeping an eye on it instead of an expensive and painful extraction. That was 2 years ago and my dog has been fine. He just wants what's best for you and your pet. Bottom line is Dr. Slating and his wife Kathy run the best animal hospital in the area. Highly recommend.

    I took my beloved kitty to this clinic for a wellness checkup soon after we moved to Northville…read more The vet said she needed her teeth cleaned and they would need to put her to sleep to do it. It's a pretty expensive procedure, but this clinic quoted a lower price than I had received elsewhere, so I agreed. I was told to drop off my kitty in the morning before work and she would be ready to pick up in the evening. I dropped her off on my rushed way to work, not knowing that would be the last time I saw her. Around noon, I got a call from the vet saying that he finished the procedure but the cat had struggled a lot before going under and now she was not waking up. Although he would not admit it openly, it's clear the poor thing was terrified and struggled, so he OVER SEDATED her. She never did wake up. I had to go pick up her poor lifeless body. I feel horribly guilty that I took my poor kitty and left her alone in a cold office of strangers who then killed her, even if that wasn't their intention. I miss my kitty and am haunted by how she left this world and my decision to take her to this vet.

    PetSmart - pet_training - Updated June 2026

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